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Suzanne of Sonoita AZ (06/19/08)
Looks like I have to get in line to complain about my thermador built in oven display failure!! The phone rep first said it was due to a power surge - finally after many questions that it just fialed. And of course was only warrantied for one year. Cost for part $247 + shipping if we do it ourselves or 400+ if we take it to TUCSON repair facility - probably 600 if they come to the house. This is of course our last Thermador
I simply can't/won't afford to replace a dispay kit at $250 - especially when others indicate it probably won't last Seems this part should be recalled given number of failures
Eric of Fairfield NJ (06/18/08)
we bought a very expensive double oven less than six months ago. Five service visits, two board replacements later we are still having problems. Thermadors responses have been awful. The service reps rude. Never again will we even look at a Thermador product
Steve of Tacoma WA (06/02/08)
In 2002 we purchased a Thermador double oven for our vacation home, so we have probably used the oven a total of 100 times maybe as this is not our primary residence. In 06 it started heating very slowly and now the display went dim and finally out. Come on Thermador, 5 years for this electronic control to go out on all of these ovens is obviously a factory defect in design. Now my Bosch dishwasher quit pumping water same vintage and use as the ovens. Bosch better wake up to these quality issues on these high end appliances. I am building a new house and will stay a long ways away from any Bosch / Thermador products.
Scott of Prescott AZ (05/22/08)
Thermador Dual fuel Model#PD364GEBS/04 has multiple incidents. Most serious was a shorted wire from the fan from the covection oven position that caught fire and did not trip breakers. Now oven does not come to temperature, runs 125 degrees of or more. Four visits and now we need new control board. This is their Professional series and we paid upwards of $4,000 and don't feel we have received any value for our investment.
Our confidence is shattered and we feel that the quality control of this product is suspect.
Brenda of Orlando FL (05/13/08)
Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.
No microwave - $800+ invested to last only 4 years. I have a $55 microwave in my office that I have had and used for more than 10 years.
Brenda of Orlando FL (05/13/08)
Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.
No microwave - $800+ invested to last only 4 years. I have a $55 microwave in my office that I have had and used for more than 10 years.
Bill of Clarkesville GA (05/08/08)
Built-In Oven Model SMW272 in service about 4 years. Failures include display panel and heating element twice. Seems like obvious design deficiencies. The first failure I talked them into covering a heating element ($40.) but refused to cover the repair expense which was about $400. Subsiquent failures have been my cost totally. Very poor experience with product support and quality of very expensive appliances. Don't make the same mistake I did.
Terrence of Palmetto FL (04/24/08)
The Thermodor Oven SC301TS was installed in our model home in 2001 but was not used until we moved in in 2004. The display control module failed within a year. Thermodor refused to warrenty it as it was over a year old even though it had in been used in the builders model home until we moved in. They did replace one under warrenty in our immediate neighbors home under similar circumstances. I have just learned that three other neighbors with the same oven , but installed more recently have the same problem.
THis defective part is available only as a kit, which contains two electronic boards. This kit costs $192.72 as the lowest on line price. Apparently the part needed for the display is not available separately. Also, it is apparent from the complaints registered that the repair parts are not any more long lived than the original. The installed price for these parts is upwards of $400. These ovens should last from eight to ten years without major repairs every year or two. Is a class action suit feasible?
Stella of Alameda CA (04/22/08)
After purchasing a Thermadore Freedom Collection freezer column and a regrigerator column I found the appliance specifications to be lacking and inconsistent, their customer service people to be incompetent, the information given to be incorrect and the response I got to my letter of complaint to be totally without comprehension of the problems. But most ourageous was the fact that after purchasing these two units for an amount in excess of $7,000 I was told that only a Thermadore trained technician could install the custom panel doors, even though I ordered plain, stainless steel doors. There is no scuch thing as a plain stainless steel door. Thermadore's reasoning is that this arrangement gives the purchaser maximum flexibility for customization. I didn't want any customization and ultimately found out that these were the only doors available so in addition to purchasing these already expensive units, I also have to pay an additional $400 per unit to have the doors installed.
I wrote the CEO of BSH a letter explaining my frustration and outrage with the problems and hidden charges I had encountered and he handed my letter off to his Executive Assistant, Ms. Kristin Chin, to respond to me. Ms. Chin dutifully responded with a response that clearly indicated that she had not read my letter completely or did not comprehend the specific areas that needed to be addressed. Adding insult to injury she sent another copy of the same spec sheet I had complained about that did not contain the information I was looking for namely, how much distance should be allowed from the nearest wall (next to or along side the unit)so that the door of the unit could be opened 90- 120 degrees without hitting it. None of the information Ms. Chin sent contained that information. She sent her response FedX for some unknow reason. Why waste the money sending out correspondence that said absolutely nothing? I am still fuming about this situation and intend to follow up with Mr. Bosshard as soon as the Thermadore columns are installed because I am thinking that their specifications for installing the units may be incorrect also and right now, Theremadore has zero credibility with me.
I bought two very expensive Freedom Collection refrigeration units from Thermadore without any knowledge that their custom panel doors had to be custom installed at an additional cost to me of $400/unit. I informed my appliance salesperson that I had not ordered a custom panel door, that I had actually ordered a plain stainless steel door that had a different item number than the one shown on my final list of appliances ordered. She told me that the door and its item number was used for marketing purposes only and that the only doors that exist for these units are the custom panel doors. That smacks of false or deceptive advertiing if you ask me.
Leo of Highland Mills NY (04/09/08)
Installed in July of '02. Already have had to replace a logic board because the ovens failed to heat. That cost me 400 dollars. Am now faced with a fading clock and temp panel that is being estimated at 575 to 675 plus service charges to fix. Will have sunk over an additional 1000 on this oven in the 5 years I have owned it.
1000 additional out of pocket expense to repair a 5 year old device touted as the top of the line when I purchased it. No response from Thermador.
Ana of Roxbury MA (04/08/08)
Bought a Thermador single wall oven a few months ago, had the third trip out by a repair service today and it's still broken. In the middle of the night it started beeping and said to push info, when I did it gave me a 1-800 # to call. The mother board went, each time they come with a new one to replace it, it's broken too. After reading so many similar complaints I'm thinking I should just return it. I too thought I was buying a high end product, this is crazy.
I haven't had a working oven for about a month. I've missed work 3 half days waiting for the repairman.
Theresa of Mt Prospect IL (04/05/08)
Please add my name to Thermador complaints. We have had display board changed once and it's broken again. We thought we were buying up, what a mistake. Is anyone going to take action about these problems?
All dinners, particularly my Christmas dinner, all thrown off since we cannot read the temp or time on digital display.
Bob of So. Bend IN (03/30/08)
Thermador Oven Model#GSC30CV-B, Display Board went out. The service tech guy said, The part is no longer available. So now what?
Emily of Redwood City CA (03/27/08)
We called Thermador to start a service repair for our ventilation unit and our double oven. The double oven needed a part replaced to fix the digital display. So a new appointment was made for when the oven could be fixed when the part was in. On the date of the appointment, I had to be at my parents house for an emergency and missed the service technician by 30mins. Surprisingly, they came at the beginning of the time slow and bailed when I wasn't there. So, the appointment was rescheduled again and this was the start of my frustration. Two to three weeks later, the second appointment comes along and the service guy comes but says that he doesn't have the part. I couldn't believe it. He said there was a confusion as to what actually needed to be fixed so he didn't bring the part. I was pissed. He said he'd go check the warehouse and call me to see if they even had the part in. He calls me about an hour later and says the part isn't in and will have to be ordered and they will reschedule the appointment. So that brings us 3 more weeks later to today. I block out my whole afternoon since the time window was 12:00pm to 3:00pm, very anxious that FINALLY my oven would get repaired. They call me at 4:00pm and the new service guy says that he doesn't have the part. I flipped out. I was pissed. I wasted my whole afternoon waiting for them and then they call and say they don't have the part again? Excuse my language but I was f****** mad. I told him to forget it and what was the point of him coming by if he couldn't fix the oven. I called Thermador because at this point I was boiling bad. After being on hold for a while, the rep says they do have the part and the service guy should have it. At this point, it's he said she said. They could reschedule me. Can you fricken believe she said that. I told her forget it. They have wasted my whole day and now want me to do that again. I was so pissed off.
Kevin of Madison OH (03/17/08)
I purchased Thermador double oven in February 2004, installed Sept. 2004. In January of this year, 2008, the easy lift bake element was sparking and it had holes in it everywhere. We had to replace it. The element never did glow red all over, just partially got hot. Then in March 2008, the convection fan exploded and cannot use my oven until the part comes. I am almost afraid to use it after this, because I don't know what will start sparking next!
There has been no physical damage as yet but we have been right there to turn off the oven as these things happened. We have had to pay to repair because the oven is no longer under warranty.
Lindsey of Mission Viejo CA (03/11/08)
I tried to use my oven and the temperature will not go up. I went to the website and unfortunately came to find out that other customers were having the same issue. I called the manufacture but no one ever picked up the line. I sent an email and a representative just gave me the authorized repair dealer's number. I called them and explained the issue and the lady stated that yes they were in fact getting a lot of calls about the same thing. She stated to call thermador directly. I tried again and no one ever picked up. If this is a regular issue with their products why haven't there been a recall on these products?
We spent about $16,000 on thermador appliances. I just pray that the Dishwasher, Refrigerator do not go out anytime soon.
Sandy of Vacaville CA (03/06/08)
In September, 2002 we purchased a Thermador Built-In Oven/Microwave combination, Model SM272-ZS. We have had four service calls since then. The display showing the temperature/time went out exactly a year ago. Thermador paid for the part, but we had 2 service calls from the repairman. This week, one year later, the circuit board went out. The customer service line is almost impossible to get through on, so I e-mailed customer service, and Stan told me that since they were so lenient to replace the display unit, they decline any further concessions on this service repair. This was after I told them we had a lemon and would never buy another Thermador product. From reading other complaints, I see that this is a common problem with the circuit boards and the replacement part is about $400. I am not a happy customer! We paid about $2700 for this unit and expected great things from a high end appliance. It's a major disappointment.
Jere of Clifton Park NY (02/21/08)
Purchased a Thermador Range model #PRG364GDUS from appliance Giant of Clifton Park NY 12065 on March 20,2002 For a price of over $5,000.00. This unit has never operated right since day one and the Appliance Giant service Dept. Of Latham NY (which isn't even a certified Thermador repair outfit) has been to my house numerous times with differrent issues of repair. When I called Thermador to tell them it takes forty five minutes for my oven to reach 350 degrees they told me it is a normal time due to a commercial oven. The list goes on and now we only have two burners workinf for the past five months. Since then we've had The Appliance Man of Colonie(a certified Thermador repair company) out to our house five times finally telling us the unit is unrepairable.What about my $5,000.00 lemon Can you PLEASE advise me and alert other consumers about this inferior product and company now owned by Bosch. I'm totally disgusted with Thermador and how they won't even respond to a phone call,E-Mail or letters.
Richard of Forest Knolls CA (02/19/08)
The broiler on our Thermador oven/range has never worked properly. We have had it repaired four times and now the authorized repair shop has said he cannot fix the problem. The gas explodes when the broiler is turned off.
We have spent over $2700 trying to fix this problem.
Stacey of Katy TX (01/24/08)
My oven as well as several in my neighborhood, all purchased in 2001, have had the display go out. Thermador says it is not a warranty issue, and yet it is a common complaint on this board, and in my neighborhood where the builder installed all Thermador appliances. I might add that the mother board on my Thermador dishwasher has has been replaced twice in 3 years. I will never own another Thermador product.
Paatricia of Santa Rosa CA (01/24/08)
I like all the other people who seem to be having the same problems with their Thermador ovens, just want to leave more feedback hoping others will benefit by it. Bought a top of the line Thermador single oven wall unit 4 years ago and have had problems with the mother board (display unit). I am having the unit replaced for the third time in 3 years and was told they would decide whether it would be covered again. The first time I called they even said they have had so much trouble with faulty boards that they would replace it even though the 1 year warranty was over.
Seems to me that these are lemons and they should be replacing the ovens themselves.....instead of the constant service calls for which we are responsible.
The service people are helpful enough but supervisors are less than you would expect of a high end company.....I ended up hanging up on the one I was talking to she was so rude.
It seems consumers should have more recourse than to just complain to each other.
I will never again purchase a Thermador.
Casey of Fort Worth TX (12/04/07)
I installed Thermador 30 Dual Fuel Pro Grand (model # PRD304EG). The range top worked, but NONE of the oven functions worked from day one. I called for service, and the technician came out and said that the unit has a faulty mother board. Two weeks later a new mother board has been installed and it is finally working. The technician advised me that I make sure power never goes out to the range, and if I need to turn power off to the house (which happens quite a bit when you are remodeling) that I leave power on to the range, or unplug the range from the wall. Otherwise the motherboard will probably fry again.
He also said that if power goes out or surges in my area, that there is a good chance the mother board will fry; and to avoid this I should consider an APC backup specifically for the range (another $500.00). This is the most insane thing I have heard! Any input on the Thermador issue would be GREATLY appreciated. Any one actually have good luck with the Thermador Dual Fuel models?
Cynthia of Edmond OK (11/21/07)
We have a Thermador refrigerator with a wood panel front. The paddles for the ice/water dispenser on the front extend over the drip tray causing all drips & ice chips to fall onto the wood panel. The drip tray needs to extend far enough to protect the wood. This is an obvious design flaw that could be easily remedied with a new tray that extends farther. However, I have been trying for months to get Thermador to respond. After waiting on hold, finally talking to someone, and being promised results too many times to count I am at a loss as to what to do next. Not a single representative has ever bothered to call back as promised. NOT ONE!
The wood panel front gets water damaged.
Richard of London , Ontario (11/12/07)
We purchased two electric and gas combination ranges, we have the elements and the wirring go on these ovens once every month this is due to faulty workmanship, we have had two high end electrical firms out to inspect our electrical service and hook up both agree there is no problem we paid upteen thousands for these two units, the problem is dangerous last month the one stove just shut down, power and all in the middle of cooking dinner, again we called the electrcian and everything is fine breakers are on ect.theses units need to be swithched out before we burn down.
R L of Bristol VA (06/06/07)
We purchased a double oven, model SC302,from local dealer, Pete Moore Appliances Inc. The purchase date was 01/29/2004. It was stored at the dealers until we completed our residence and installed in late 2005. We did not have use of the unit during Christmas season,for about two weeks, of that year. Since that time we have missed many days of use, Thanksgiving of 2006 being one. I have called customer service to complain and wrote two emails to customer service and the repair service departments. There have been two service engineers from the dealer who have replaced fans, computor boards (at least three times) and other parts. We have been told not to use the self cleaning feature since it makes it necessary to have a service call to reset the unit. I was told that whatever the problem was the service person must have made a mistake. We now have both ovens out and Thermador is saying they will only replace a part but no replacement of the unit will be considered. We cannot get anyone above a customer service agent to talk to us or respond in writing. I am an architect with 40 years experience and have used this companies product many time without problems. I had a client who had many of the same problems with this Thermador unit. The present repairman holds an engineering degree and is more than qualified to do the required work. I feel the oven creates too much heat for the parts to withstand and cannot be permantly repaired.
Steve of San Francisco CA (02/26/07)
This is the worse range oven ever. i purchased in 1996 and throughout the 9 years i've had it, it has never worked properly. the grills chipped when hot, the broiler doesn't work, the igniters failed constantly, the steel plating on door comes apart when the oven is on, the stove fails to ignite when baking for over 1 hour, the oven light switch failed twice, after repair of the broiler still does not work. this is by far the worse investment ever. for 3000 dollars, you'd think a quality product should be delivered. customer service puts you on hold for eternity (probably dealing with large complaints like mine).
Peter of Evergreen CO (02/23/07)
Our Thermador oven has broken 5 times now, and the company has terrible service. Don't even think about buying a thermador product! The gas valves quit working completely, and have always leaked gas into our house, very unsafe. we have complained numerous times, and it does no good. This was the biggest waste of money in our remodel, they are unsafe and need constant repairs. our bill is over $1000 to keep it running. Every 6 months another valve fails. We will have it removed and sold as junk (not safe to resell)
We have disconected our stove at the advice of the inspector, the gas leak is internal and common to these stoves from we have heard. This product will put your family's health at risk. We wasted thousands on this junk and suggest NOBODY even consider these disaster procucts. Good luck with customer service, they even took their email contacts off the web site. Rated F in all aspects. Terrible, terrible terrible!!!!
Steven of Merrick NY (02/23/07)
I own a thermador oven model number SMW 272YP that had a display burn out. After contacting the company I was told that the display was not under warranty. I proceeded to pay thermador to replace the part and was told by the technician that this is a common part that is burning out. I also went into my local store and was told that the display was burning out on most theramdor units. I then proceeded to recall theramdor and ask why this part was not warrantied and was told that the unit was 5 years old. I asked what percentage of these units had burnt out and was told that is none of my business. My point is that if these displays are burning out that fast there must be some type of defect.
Christine of Topanga CA (01/11/07)
I wish I had read reviews for this range before purchasing. I have had problems with oven since it was installed in April,2005. Oven goes on or not, I never know. it seems after reading reviews I have a motherboard problem. Of course it's not on warrantey now. Expensive investment for unreliable product. I don't know how they stay in business.
Peter of South San Francisco CA (12/24/06)
We purchased a Thermador 36 range, Model PG364GEBS, serial # 3950500836, for $7,043.87 on 10-10-2005. On 10-13-2005 the oven stopped working and was fixed under warranty. On 01-24-2006 the oven stopped working again and was fixed on warranty. On 10-17-2006 the oven stopped working again. I was told that the warrenty was over and I complained about the two other breakdowns; they fixed it as a courtesy. I was told that there would be no other repairs on warranty.
Three different parts were replaced in the three repairs and the last time it was the mother board. After complaining once I received one return email stating that they have fullfilled their obligation. Thermador has refused to communicate in any manner since then. If it breaks again, I figure in about 2 months, I will have it fixed and sell it. Are there any sites that I can get the information out to the public? I want to let every one know that Thermador does not stand behind their product and that Thermador is owned by Bosch.
I have not been able to use my oven for a total of eight weeks in one year. We are always wondering if the oven will work and have no peace of mind.
Jerry of Neillsville WI (12/14/06)
We purchased a Thermador Wall Oven for our new house built in 2001. Since then the oven has been down three times. The first time was just before Thanksgiving in 2002. Some part went out in the Mother Board. In 2004 the oven went out again so they came out and replaced the same part as in 2002. Now in 2006, just before Thanksgiving, the oven again broke down and yesterday they reported the Mother Board needs to be replaced and they tell me it will take two to three months to get the new part.
Louis of New Rochelle NY (08/03/06)
We bought a Thermador Kitchen Range there and was assured that it was covered under Mfg. Warranty. The unit was deemed defective by their Authorized Service and we were told the unit had to be replaced. Fiberglass is blowing into the oven onto any food cooked in it, so we can't use it. Thermador told us that IT'S NOT A HEALTH ISSUE and refused to replace it. What are we to do? Whatever happened to the UNIFORM COMMERCIAL CODE?
When we were using the oven in the beginning my wife opened the door to check the food and fiberglass dust blew into her eyes. Her eyes were irritated for several days. Needless to say we still can't use the oven!
Cheryl of Fairbanks AK (06/24/05)
Have had our 30 Thermador gas range for 12 months. Has broken twice- and still is not fixed since the second time it started having problems 3 months ago. Repair people have been out 3 times- to no avail- as they have not been able to fix it. During this time our warranty has run out. Not only will Thermador NOT return our calls, but they will not consent to extending our warranty or taking the oven back.
Expensive stove, unuseable 25% of time we have had it. Initial problem could have blown up our kitchen/burned our house down (and this problem was a defect straight from the factory)we have no idea of what is causing the second problem but are stuck with a lemon! (though after reading some of the complaints about Thermador on the web, it sounds like poor products and customer service is the norm, not the exception...which is unfortunate, as I thought we were getting a quality product with service to back it up).
Tom of Thousand Oaks CA (04/25/05)
On or about February 21, 2005, my glass top Thermador cooktop shattered and literally exploded in my wife's face as she was cooking. The opposite side of the cooktop from where she was cooking is the side that exploded. Glass went everywhere; in her face; in her hair, in her mouth, injuring her and causing her severe emotional distress. I contacted Thermador Customer Service, and emailed pictures of the defective product. The customer service rep. later called me back to inform me that Thermador would replace the unit and provided me with a dealer to contact who would order the replacement.
I contacted this dealer, and the replacement was ordered. Then I waited. And waited. And waited. Without a cooktop in my home. I finally called the dealer back around March 10th or so, who casually informed me that the part was backordered, and would not be arriving until the beginning of April. I informed them I was not interested in a replacement glass piece, the unit needed to be replaced, as there obviously was something wrong with the wiring underneath, in order to cause the unit to overheat and explode. They had not been out to assess the damage, they only ordered a replacement part. They advised me that Thermador would only replace the part and labor. I even offered to bring the unit to their shop so they could assess the damage, as I had to remove it from my countertop because the glass continued to spider and break, falling on the kitchen floor where it could be stepped on by bare feet. The repair facility said they did not want it in their shop. So again I waited. And waited. And waited.
Around April 1st I again inquired as to the status of my repair, as I had now gone over a month without a cooktop. (I had been boiling water and cooking on my backyard BBQ!) They now informed me it would not be before the middle of April until they received the part, and once received they could schedule the work out. I again called Thermador back, and informed your customer service supervisor, Gaby, of my displeasure, not only of the length of time it has taken to get a cooktop back into my home, but also at the approach of repairing the defective item without even examining the unit. I informed Gaby that I was not interested in repairing the defective item as it had not even been examined to see if the wiring was the cause. I offered to take any like size, like color replacement cooktop she had, and install it myself, in order to put this behind us. She indicated she would voice my concerns to Senior Management and would call me back within the next day or two. This is now 15 days later and I am still awaiting word from Thermador.
Nancy of Temecula CA (12/13/04)
Double Oven - Model No. SC302TW Serial No. 99010124 - Large, sharp splinters are chipping off of the interior oven doors and cavity, heat diffuser has disintgrated, self-cleaning latch is not working propertly.
Cannot use self-cleaning mode because of danger of excessive heat. Splinters are very sharp and could get into food. Heat diffuser parts have fallen into food. Thermador will not do anything to repair or replace. Repairs exceed cost of a new oven.
Kelly of Upland CA (08/25/03)
We purchased a Thermador Professional oven and range one year ago. This appliance has never worked properly and we have had it serviced several times. I contacted Thermador directly because I wanted a representative from their company to come out and see that the product we purchased was not manufactured correctly. The person I spoke with at Thermador would not do this and didn't stand behind the product at all. The only thing they were willing to do was to send out a service company. I felt they should have been willing to come out and see the faulty appliance for themselves and then decide. We spend several thousand dollars for this appliance, and I will never buy any product made by thermador again.
We were unable to use our new oven for at least six months out of this year. We dealt with a service company associated with the company we bought the oven and range from, but they were inadequate and poorly run. No one is willing to assume responsibility for this faulty product.
David of Longboat Key FL. (06/24/03)
First Thermador oven lasted 13 yrs and then melted while in self cleaning mode because a fan failed. Second Thermador oven is now 3 yrs. old and has been a problem almost since it was installed 3 yrs ago. It has had 3 computer control brains and it keeps failing. My service people will not install another brain since they feel the oven has some basic flaw and needs to be replaced. The service records are available at Mullets Appliances in Sarasota. I have written to the CEO of Thermador and have been ignored. This oven is in excess of 4000.00.
We have had many breakdowns of this oven since it was installed 3 yrs ago and currently have had no oven for the last 3 mos.
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