Complain about a product or service

Troy-Bilt

John of Ocala, FL October 2, 2009

I purchased a Troy-bilt generator back in 01 just after the hurricanes hit Florida. It was a 7800-13500 model 030237. I have maybe 40 hrs on this generator. I was getting it ready for tis season. I had it running and then it stopped producing power. The motor continued running, but no electric. I checked the breaker on the gen. Breaker was not tripped. I then shut it off and turned it back on, still no power. I took it to a local repair shop from the troy-bilt website. After looking at it the shop told me it would be 1000.00 to fix. (I paid like 1200 new). I called Troy-bilt and explained what had happened. They then call the shop to find out what had caused it. The shop told them that they could not tell because the inside of the generator was so fried they could not tell. Troy-bilt called me back and toild me there was nothing they could do for me. The unit was too old... Age means nothing here, it is the time the unit has ran. They stated they could not help me with the part because they could not figure out if it was a defect. But they could sell me the parts to fix it. I told them I was not happy with the explination they gave me about what caused my generator to die. They said sorry but we can not help you.... This means I bought this generator for around 1200.00 got about 40 hours of use out of it. Now it will cost 1000.00 to fix. I don't think so. I will never buy troy-bilt and will tell as many people not to also.

P. of Abilene, TX September 29, 2009

Purchased a New 12A1869F011 Troy-Bilt Mower model 860. I took it out of the box and installed the handle, filled it with oil and gas. Mower seemed to be ok. This was my first rear propelled mower. I noticed when i got the front wheels in a minor bind, the mower would drop down and cut a deep cut in my lawn. I figured that since i was use to a front-end drive mower that i just didn't know how to use it.

After couple months of terrible cutting, I was washing the bottom of the mower and noticed the arm that goes from the back to the front wheels was missing a bolt that adjust the front wheels to match the back on height adjustment. I called Lowes and they told me that since the mower was over 30 days old that there was nothing that they could do. Well, I paid almost 400.00 for that mower, and I was plently mad.

I went to the store I bought it at, and the store manager agreed to order me the parts for free. 2 weeks later i got the part minus the washer. I then went to a local mower repair place and ordered the washer. They got it for me within a week. But, when I went to install the bolt and washer, I noticed that the shaft were you screw the bolt in was not threaded.

I had to borrow a pickup truck to buy the mower, and now Im stuck with it with no height adjustment. Never again will i buy any large ticket item from Lowes or Troy-Bilt! This mower was defective from the factory.

Bennit of Locust Fork, AL September 26, 2009

Purchased new in 2006 19Hp Super Bronco Lawn Tractor. Biggest piece of junk I have ever owned. Eats belts and blades, bent shaft on ant hill, Kolher engine leaks oil. Deck has been pure dee pain. Lowe's wouldn't back it up. I've worked on it as much as I've cut with it. HAD IT!!!!! To the junkpile!!

Gregory of Chuluota, FL August 30, 2009

Troy-Bilt walk behind self propelled mower model 12AV839N711 purchased from Lowes in 2005. Now just ordered my 3rd set of rear drive wheels. Nice plastic hub in there with a steel gear. Weakest link? Last season had to replace the transmission. So, on the 330 mower, I now spent an additional 240!! Built by MTD! Warning!

SAm of Uniontown, OH August 8, 2009

I purchased a 18 horse Troy bilt lawn tractor (made by MTD) from Lowes. This thing has been the biggest peice of junk I have ever owned. In 6 years it has been to the repair shop at least 8 times. Now the transmission is slipping so bad I think I'm in the rodeo. Do yourself a favor and spend a few more bucks or whatever but buy anything but a troy bilt.

Pat of Deltona, FL August 3, 2009

TroyBilt and Lowes problem Answerr ! I see all kinds of problems with TROYBILT ITEMS FROM LOWES. One reason all of you are having problems like parts falling off of the gas powered units is from one huge problem !About 7or8 years ago Lowes had a company named HUFFY SERVICES INC. Yes the bike company . They would do the unpacking,Safety Checks,ajustments,test,repair,and what ever else need to be done. I know this to be a TRUE FACT ! I was a tech doing this job with Huffy Services !Every Lowes store had at least one tech in the back of the store.

Problem one was the way the huffy workers were paid. We were doing piece work .The faster ,The more you could make. NO ONE EVER CHECKED OUR WORK! NEVER!It was a running joke with most of the Huffy techs on how to play with the work order codes or just say you checked a unit and you never did !This is where the problems started.

At my Lowes store I had pride in my work . 80% of the techs. could not care less ! About 4 years ago Huffy wanted to sign a new contract with Lowes asking to be paid more ? Lowes said ,BYE ! When Huffy lost the contract with Lowes, Huge problems and returns started with all Lowes stores .

The workers at Lowes are not trained Techs like we were ! Most of them have no idea on what to check and how to assemble items .People that have riding mowers and belts falling come from when the mower is opened and removed from the wood crate . YOU CAN NOT USE A FORK LIFT TO LIFT THE UNIT OFF OF THE CRATE BOTTOM !Lowes workers are doing this now .THIS CUTS BELTS,BENDS BLADES AND SHAFTS .This is why all the belt problems and vibration.

We went to school about all of this .We checked every mower to make sure that all bolts were tight . The cutting blade shaft bolt and all wheel bolts were torqued . I found all kinds of loose bolts on everything from TroyBilt and other companys. I am shocked someone has not been killed with blades falling off. I still have all of my training manuals . Someone needs to sue Lowes over this . I hope this helps .

Richard of San Bernardino, CA July 24, 2009

I have a 2 year old Troy-bilt chain saw. The ignition coil went out after the 3rd usage of the saw. I called Troy-bilt and was informed that they do not make the part for a 2 year old chain saw. I have contacted them about replacement and received no response.

Paul of Coventry, RI July 17, 2009

I purchased a 7800 watt/13,500 cold cranking watt generator for our home during the Hurricane season. I have owned the generator less than 3 years with no maore than 100hrs of use on it. In preperation for the up coming hurricane season, I took the generator outdoors to begin prepping it. After several minutes of running time the generator literally exploded from the inside. The noise was so loud several people nearby ran over to see if anyone was hurt. Thankfully no one was. Confused over what could have happened I made every attempt to contact the troy bilt company for some answers, yet even now I am continously being shipped from one division to another without any help or place to turn. I am extremly dissappointed in the response I have received in the wake of purchasing so many products made by this establishment.

Mark of Athens, GA July 8, 2009

Troy=bilt Super Bronco Lawn Tractor 46" AutoDrive Riding Mower / Tractor with Cruise Control

"I mow about 2 acres, and have used this tractor now aprox 9 times. The drive belt has come off three times, and now shredded, the deck belt came off twice, the plastic drain pet cock for the engine oil leaks. Troy-bilt would not stand behind the product and were rude on the phone. The Lowes I bought it from has had it now the last two weeks, and says they will make it right, short of refunding my money. When I bought this, I didn't know MTD had bought out Troy-bilt, and that this was actually an MTD product. All things considered I will never by another MTD product again regardless of who's name they slap on it.

In addition, when the drive belt comes off going downhill, the tractor runs off to high speeds, this is very dangerous. I would be willing to sign on for a class action suit, I've seen many other complaints on the net with these exact same problems, with this exact same product. They need to be stopped from pushing this junk off on unsuspecting consumers.

Roger of Rome, OH July 4, 2009

Bought two Troy built's from Lowes, one a cultivator, the other a weed eater. The cultivator literally fell apart, the weed eater lasted one year and failed. Troy built would not honor the two year warranty for the eater, saying it was user's fault it failed. What good is Troy built if products are crap and company (MTD) will not honor its own warranty? No more Troy built or MTD EVER for us.

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