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Nick of Sicklerville NJ (10/07/08)
We bought a troy bilt self-propelled lawn mower and trimmer at Lowe's a year ago. Remembering their name for many years thinking it was a quality company. How I was so wrong. Both are unreliable and very frustrating. I feel so duped by this company.
I have attempted to contact them via their website to voice my concerns. Forget about it! I am most upset at myself for not researching the products I purchased. I can only warn the next poor soul to stay away from Troy Bilt's terrible product.
Joanna of Heavener OK (09/28/08)
The Belt on the blade continuously comes on as has since it was brand new. We pay from 60.00 to 120.00 every time it is fixed.
it is inconvenient and it cost alot to fix. I feel that it is a lemon.
Joyce of Broken Arrow OK (09/12/08)
I once bought a Troybilt trimmer. Boy was I naive. It was one of the worst mistakes I've ever made. The drive shaft has broken 3 times; the first 2 times while it was still under warranty. I can assure you it was not due to user error as the drive shaft broke while the trimmer was simply idling.
The repairman said they get Troybilt trimmers in their shop every week and that the problem I was experiencing was very common as Troybilt uses cheap parts. The 3rd time the drive shaft broke, I was left holding the bag as the trimmer was no longer under warranty. What a piece of crap they made! They really should just stop and quit ripping people off.
Mike of Fayetteville NC (09/07/08)
I purchased a self-propelled lawn mower from Lowes manufactured by Troy-Bilt in April 2008. The first time I used it the belt on the self propel motor broke. I took it to an authorized repairman who replaced the belt. The 2nd time I used it the motor wouldn't start. The repairman had to shorten the control cable to fix it. At that time he told me Troy-Bilt used Briggs and Stratton engines which are great but the rest of their parts are cheap. Since then I've replaced the belt two more times and now have to tie the control cable in a knot to get it to start. I have never completed one lawn since I bought the mower and it's now September. I've written the parent company MTD about returning the mower, but they refuse saying their policy is no refunds, just keep fixing the problems.
I am an active US Army soldier who deploys for many months at a time. I bought the self propelled version for my wife to make life easier. She is the one stuck hauling the mower to the repair shop every time it breaks. I recently had to buy a cheap Walmart lawn mower just so I could keep the lawn mowed. Between the two mowers I've spent over $450.
Steve of Sandy UT (09/05/08)
Bought a Troy-Bilt Self-propelled Lawnmower from Lowe's, Salesman said it was 'the best'.. 3 months later it is in the shop for a bad transmission on the self propelled portion. It's been there a month and now they are telling me the part is on back order and will be another month at least. In the meantime I am paying a lawn service to cut my lawn because of the piles of crap Lowe's is selling? $450 down the drain - should have gone with a genuine Honda Mower... So Frustrating!!
I need to pay a service for a job that I could be doing with the lawnmower which was sold to me as 'the best'
Kacie of Jacksonville AL (09/01/08)
I purchase a troybilt lawn mower and since the day i bought it i have had nothing put problems. it rattled like crazy. the belt comes off everytime i use it. it will not go in forward unless i hold the shifter and pull up on it and the reverse does not work half the time. i will never purchase anything made by troy bilt again. and i will tell everyone i know to never buy troybilt
my lawn looks [bad]. the blade does not cut even so my yard is uneven
Dale of Sergeant Bluff IA (08/26/08)
I purchased a Troybilt lawnmower #680 the transmission/drive system has had problems and has been in the shop. It now is making a grinding noise. I was told that the noise was the nature of the machine, and it was ok. I just want this thing to work.
Cliff of Fairfield CA (08/16/08)
i have a small lawnmower repair business and have been doing it 52 years in the last month i have had two troy built self propelled units in my shop exactily the same models the problem is their in no place on these machines showing the model i tried twice to talk with the mtd service center discribing as well as possible these machines i feed that each time i talked with someone they were on the edge of being rude and just didn't have the time for me both of these machines are still unrepaired these people paid good money for a good machine which they cannot use.
Fred of Kitts Hill OH (08/12/08)
I purchased a 25 horse power troy built lawn mower. I have had nothing but problems with it since I bought it. The first problem I had was carburator problems. I was told this wasn't covered under the waranty. I then had problems with every safety feature on the machine. I started replacing them first, but it got too expensive, so I by-passed them.
The mower, when running, can be started without being on the seat, the mower works in reverse, the mower will work any time the engine is running. When I first bought the troy built tractor, I thought it was built by troy built. I later found out it was built by MTD. If I had wanted an MTD machine, I would have purchased one to begin with. This is absolutely the worst mower I have ever owned, and I will never purchase another product built by MTD, or troy built, even if I have to buy an antique rolling blade push mower.
This piece of junk has cost more to keep running than the $1900 sale price I paid for it. The deck has worn out and gouged the yard, I have cut myself on all the pieces of worn metal several times. The whole front end of the body has falled off several times. I have put sheet metal in places and used sheet metal screws to keep it lookin reasonable.
James of Omaha NE (08/09/08)
The people have never heard of the word quality. They think that people are stuck with their products because they have some deal with Lowes. The engineering is pathetic. Even if they had workers at their plants who cared about quality, I don't think it would matter. The concept of everything they produce, from engineering to production to product support is abysmal. I wonder if anyone from this company has ever tried to take care of their yard using such poorly designed-manufactured-supported products.
Anger, frustration, growing belief that all American-made products are poor, desire to move to another country where people give a darn about their products and their name.
John of St. Michaels MD (08/06/08)
We own a mower that has been a maintenance nightmare since 50 hrs of use. Barely a cutting goes by that a pulley bearing, belt, spring, steering linkage, etc., fails, not to mention all the plastic parts that have broken that hold the sheet metal parts together. Also the seat is cheaply made and the cushion separates from the pan.
It is approximately $140. to replace! It is a shame that this product can not be utilized with any degree of confidence. We will never purchase any product manufactured by MTD again!
Todd of Sebring FL (08/02/08)
I had purchased a Troy-Bilt Pony Lawn Tractor from Lowes 13 months ago - the transmission has gone out already and has to be replaced - it is still under manufactures warranty and I have to bring it to a shop to be repaired, Thats when I came hear and read the reviews for this product and found that this is a common problem.
I then went to the Troy Bilt site to contact someone about this problem and maybe get an extended warranty - but there is no company info - phone number - consumer help line - Email address - or anything on their site. Why would any reputable company hide this info - there should be a law stating that it has to be on their business site.
So far it is going to cost me a days work and roughly $35.00 gas - and thats if they don't try to wiggle out of the manufactures warranty - I am bringing it to the shop tomorrow, 8/04/08
Malcolm of Pomeroy WA (07/30/08)
I hear a lot of folks complaining about how poorly their consumer products performed, or didn't perform. After being in the business of small engine repair and sales for 5 years, I can say without reservation, that there are some people that should never try to operate a piece of outdoor equipment. They are not mechanicley inclined, they don't understand the basic theory of operation concerning that machine they have bought and are trying to operate. However I agree that the manufacturer has a responsibility to the consumer on the quality of his products. I ordered and recieved two Troybilt products in the 1980's, a Big Gardenway cart, and a 8hp Horse rear tine Tiller. I still have both today, and they both do what I need them to do. I expected to replace the normal wear items , such as belts and tires, and disc's. Spark plug's, air filters, ect., ect. I am having to just now replace the tiller tires, I ordered them from the online Troybilt store. Every company relies on word of mouth support to bring in future sales. No company likes bad press. When I had my Lawnmower Repair Shop, a great percentage of my increased business was due to the satisfied customers that did business with me. When I sold a new piece of equipment to someone I made sure they knew how to operate it before they left with it.
The consequences of mass marketing Outdoor Power Equipment is that the mass retailer cannot give the proper instruction to the buyers. Thus the fallout from uninformed and unskilled customers, becoming frustrated with the resulting circumstances.
Ken of Warden WA (07/27/08)
We purchased a Troy Built Model number 12AG839B711187352 in 2004 from Lowes in Kennewick, WA. The first year we used it it worked ok but the battery wouldn't charge right and we had to use the pull rope to start it, we replaced the battery and everything was fine, towards the end of the first year the rear drive wheel started wobbling and finally fell off.
I called Lowes (as per their sticker on the deck of the mower and was told they couldn't help us, we found the parts on our own and replaced the wheel. Midway through the second year the other rear (drive) wheel fell off, we just replaced it ourselves knowing that Lowes wouldn't help. the third year the battery again died and was replaced, shortly after that the power drive cable broke somewhere under the deck of the mower, so now we hand crack it (another bad battery) and push it by hand to mow the lawn.
I will never purchase another MDT product again.) our neighbors purchased a used Toro power drive mower at a yard sale. it has out lived and out performed the Troy Built!
Money spent search for and purchasing parts for this mower, in wheels and batteries, and the resulting time spend repairing it has ran us over three hundred dollars, that and having to borrow the neighbors yard sale Toro when the Tro Built wouldn't start. ands insult to injury!
Cheryl of Jacksonville FL (07/06/08)
In July 2005, I purchased a Troy-Built electric start lawn mower (Model # 12AG839E711) from Lowes in Jacksonville, Florida. One year and nine months later (May 2007), while still covered under warranty, the transmission needed to be replaced. This was done at a local certified repair shop for Troy-Bilt products. Four months later (September 2007), the belt for the self-propelled system slipped off of the drive pulley. Service included rebuilding the transmission. Less than three months later (December 5, 2007), the self-propelled system broke again and the transmission was fixed/replaced for a third time. Within one month (December 29, 2007), the transmission needed to be repaired once again. Most recently, on June 20, 2008, I returned the mower to the repair shop because the transmission starting jumping when engaged.
Since I purchased this product the transmission on this mower has needed to be repaired or replaced FIVE times. This is very strong evidence that there is an inherent defect with the product that needs to be addressed. Troy-Bilt advertises lawn and garden equipment [that] is designed to last a lifetime.? My experience with this product indicates that Troy-Bilt lawn mowers last less than two years. Up until this last incident on June 20, 2008, MTD Products extended my warranty coverage to include repair and/or replacement of the transmission at no cost to me. I understand that this agreement was reached since the onset of this issue began within the original warranty. MTD has since declined additional coverage for this problem.
Upon calling MTD Products Customer Service Department on June 20, 2008 to inquire about warranty coverage and the possibility of a product replacement or rebate, I had the opportunity to speak with a gentleman named Rich and had my call recorded for training and quality assurance? purposes. I did not receive any such quality and no assurance that anyone at MTD cared about my problem.
Instead I found myself basically talking to a robot whose only response was that my defective lawn mower, though originally broken while under warranty, was no longer under warranty and therefore nothing could be done about my situation. The response and treatment that I received is absolutely unacceptable. It is the responsibility of MTD Products to produce quality equipment and customer service; neither of which I have received.
Despite the original warranty coverage, the continual problems that I had encountered with this product have caused a great deal of aggravation and have left me in prime grass-growing season in Florida without a mower on several occasions. Furthermore, I do not own a vehicle capable of transporting the mower and therefore needed to make the necessary arrangements, oftentimes missing portions of my work-day, to borrow a vehicle to transport the mower to and from the repair shop.
Billy of Maryland Heights MO (06/17/08)
I was pulling the lawnmower backwards by hand and slipped and hit my shin on a metel guard that sticks out under the rear of the mower. Very bad design. This needs to be recalled. I have owned the mower for 2 weeks.
I cut my shin open and it required 42 stitches to sew closed, approx. 3 1/2 x 1 1/2 and down to the bone 1/4 thick of muscle and tissue...now have a very large scar in the shape of a J. I have photos.
Gary of Talking Rock GA (06/03/08)
I purchased a new Troy-Built riding lawn mower three months ago . I had to tune the engine to crank it . Shortly thereafter , I mowed my lawn two times and on the third attempt of lawn maintenance an idler pulley spring tensioner for blade engage-disengage broke while under no-load conditions.
I promptly asked Home Depot if they had any warranty on such or if they knew of any reputable repair facility. NO-HELP. I repaired 4 tensioner spring by heating with acetylene-oxygen torch and reforming. I then reassembled mowing bed just in time for muffler to fall off. I repaired same. In my personal opinion , there is no warranty on MTD products and Home Depot should not be in business in any area of consumer products..... Caveat Emptor is the rule for any consumer grade equipment purchased today.
$2000+ and 2-12hr. labor bills ,not counting transportation costs or lost use of time for more profitable,leisure activities,mental anguish, and loss of confidence in integrity of the US manufacturing process.
Angel of Starke FL (05/12/08)
On my brand new 08 model of the Troy Bilt Big Red Horse every time i crank the mower up it backfires. Once it blew up the engine.Fire broke out really bad. The mower was bought on 1/1/08 The Home Depot. will not take it back so i bought another mower that goes by the name of Husqvarna it's the best.
Faron of Taylorville IL (05/09/08)
I will keep this very simple. I bought a troy-bilt pressure washer a few years back and never ran very well. It leaks gas and where you screw the spray nozzle hose to the unit, it has started to crumble and just fall apart. I cant screw the hose on now. I am a firm believer in getting what you pay for. I knew when I bought this unit that it was a cheep way out. But I thought I would roll the dice. Ha! I lost!
From the feedback I have read, I wasnt going to waste my time on a $269.00 item. Live and learn. To be very honest, I will never buy another troy-bilt product as long as I live. We are going to have a block party and Im going to burn this thing for the party starter. I will be very careful, don't want to get burned twice on the same thing.
Loutricia of Hendersonville TN (05/06/08)
I purchased a mower at Lowe's in Hedersonville Tennessee on 3-4-08 I had the mower delivered at a charge of 50.00 and scheduled a afternoon delivery due to my morning schedule being full. I went to my morning appointment to come home and find they had tried to deliver the mower that morning. I called and got another time when the driver delivered my mower he had to push it off the truck and told me that i would have to charge the battery before i could use it. I called the store and explained my feelings on buying a new mower with a bad battery they then brought me another battery.
I started the mower and a loud pop occurred only to find that the blade was bent i had to return that mower only to get told i had to have hit something with the mower i tried to plead my case but store members continued to imply i was lieing. I was then informed that the mower was a used mower which i was not told when i purchased it. After several hours of arguing i was given a new mower. I mowed the yard one time with the mower not much over 30 days old. The second time i mowed i mowed half my yard and the mower just stopped running. Not out of fuel, did not hit anything, called the 1-800 number on back of my mower only to find out that because i did not get the extended warranty i am now responsible for paying a pick up and delivery fee to an outside source and they are several weeks behind on their servicing. Is this normal for the troy bilt products? It it always the responsibility of the consumer to be out the cost when purchasing a 1400 mower?
This has caused lost of money and time for me. When i bought this product i felt it was the best choice but now i find that troy bilt is not the preferred choice.
Mike of Lesage WV (05/02/08)
in short, I've had nothing but headaches after the first week of use. Getting it to start,keeping it started,etc. I had to have a new carb after the first year. After trying to fire it up for the first time this year,as usual,it wont start. My advice? Stick to Homelite..I had 600% fewer problems.
Mark of Stanwood MI (03/03/08)
I recently purchased a Troy Bilt Snow Squall Snow Thrower on December 13, 2007, from Lowe's. The model number is 31A52B5-711, and the serial number is 1K057B20199000003. Right now the unit has been sitting in a repair facility for the last week. I've talked with Troy Bilt and MTD (the manufacturer) without any luck. There are two very serious hazards that have already occurred, one in which Troy Bilt and MTD is very familiar with. A third hazard is a serious manufacturing problem. 1. The first hazard is that the snow thrower shakes violently when the auger is engaged due to a weld breaking on a two month old auger in the snow thrower. The repair facility and MTD are unable to repair the auger since all of the auger, spare part, for this unit are gone at all of their the distributor level locations and even at the manufacturers location--since there has been such a run on augers breaking. I've been told I have a minimum wait time now of 3 to 4 weeks. There has been such a run on these augers that there are none even available to be given to me through the manufacturing facility. I cannot even get a date for when the augers will be manufactured. This unit has a powerful 4 cycle 5 hp motor connected to a one stage unit, and when the auger broke the unit really shook.
2. The snow thrower has an electric start which initially, after a couple of weeks, started to not work properly, (and got worse over time); and instead of connecting to the motor, the electric start would just make a whining noise. The authorized repair facility said there is nothing that they can do since moisture is able to collect, and then freeze, within the housing where the electric starter bendix actually connects to the starter. The bendix is suppose to engage the electric starter motor which then moves the starter motor into position so that it can turn the gasoline engine. This unit requires a 120 volts to be connected to it and due to the design of the snow thrower housing allows moisture to get into the electric starter area and collect. Water, snow and ice are now collecting in an area inside the snow thrower which requires 120 volts to be used.
3. The snow chute on this snow thrower has a serious problem where the plastic chute attaches to the plastic top where the snow is pushed out of the snow thrower by the auger. The attached chute secures to the plastic top of the unit in such a way that snow actually is caused to collect inside the chute promoting excessive blockages. Most chute designs allow snow to be thrown out of the unit and any snow inside the chute will either be thrown out or fall back onto the auger. This terrible design actually has two large lips that are inside the chute (cover nearly half of the chute totally and large enough to put your finger into), that actually allows snow to not only catch inside the chute on two sides of the chute but also for snow buildups to occur inside the chute--promoting a lot of snow blockages. The unit has such powerful motor that the snow thrower can actually push snow quantities of snow forward out of the front of the unit when the chute is blocked with snow. The snow blockages don't have to be thick to totally block the chute since the two lips inside the chute collect snow.
Economic impact will require me to have others do snow removal for me. The unit will not likely be fixed for some time. There are no augers available anywhere.
Marlene of Layton UT (08/08/07)
I have used the tiller approximately 5 hours in two years. I have had it repaired once and was charged $73.00 and used it for about 1 hour and it will not keep running now. I purchased an extended three year warranty and now have the tiller with a second company to see if it can be repaired. It was not a low cost item for my budget and I would think that in two(2) years it should work more than 5 hours. I was told that I had used bad gas with the first repair. I use the same gas in my lawn mower and car and have had no problems there.
The cost of buying the tiller then having to repair it twice in two years.
Joseph of Lisbon CT (08/08/07)
I went through 3 Cub Cadet lawn and garden tractors in 4 years and made up my mind to never again purchase another MTD product. Little did I suspect that the Troy-Bilt string trimmer TB475SS I purchased at Lowe's was an MTD product. Even with two attachments (hedge trimmer and cultivator) I hadn't used the unit for more than ten hours when it failed. The bulb primer disintegrated when I was priming the engine to start. The parts department at MTD said it offered the primer only as part of the carburetor assembly, $67.00. I managed to get a primer locally and installed it. As I started to prime the engine again I felt gasoline spilling onto my fingers. The flimsy fuel line broke at its juncture with the fuel tank. The fuel pick-up line with filter is available at MTD for $5.00 ($10.00 shipping). The installation appears to be no easy task since it must be installed from inside the fuel tank.
Most of the many gasoline powered units I own have primer bulbs and fuel lines; none have ever failed--even after 20 and more years of use.
Steve of Edmonds WA (11/09/06)
I would not recommend purchasing the Troy Bilt Hedge Trimmer attachment Model TBAH of the 4-cycle gas-powered string trimmer it attaches to. I have yet to be able to make it work properly (already returned 2 brand new units for exchange to place of purchase - Lowes is great!) and the hedge trimmer attachment AND my complete string trimmer are currently in the shop under warranty service waiting for back ordered parts (4 months so far). Troy Bilt Customer Service is of no help, they constantly quote company policy to avoid fixing their equipment.
Even though it has a 2-year warranty, you will also not be able to find local service, as the list of warranty locations on the Troy Bilt site are 2-3 years out of date (try calling some of the dealers listed but be ready to hear all the bad things they have to say about Troy Bilt quality or lack of!). When this unit is finally working, I will sell it as soon as possible and buy a real quality hedge trimmer.
Billy of Knotts Island, NC (09/19/06)
If you are looking for a mower that does a lousy job of cutting grass, then the Super Bronco is for you!
Here is a dose of irony as well - 4 days before the warranty runs out the spindle fails. Lowe's themselves had it picked up and repaired. They did not have to do this but they offered. It should be stated that aside from selling this to the public, Lowe's has been stellar in the service they provide. I was truly impressed.
Unfortunately, 3 weeks after getting the mower back from the shop, the motor is burning oil enough to where I have to add every time I mow. This is their 21 HP top of the line engine. Yesterday the steering mechanism completely crapped out.
Luckily my neighbors were watching when this happened. At the very least my expensive mistake was very humorous to those of the mind to buy better equipment.
Jennifer of Danciger TX (09/08/06)
My husband bought a Lawn Tractor 42 7-Speed (Riding Lawnmower)--Troy Built. This has got to be the worst lawnmower in history! The mower never worked right from the start (bought it new). It has been in the shop twice (not even a year old & only used it one summer--I am dreading this summer), not to mention the times he has had to work on it. The repair man told us he see's this brand come through his shop at least 5-6 times a month.
If we have ever bought a Lemon this was it. Sample of issue's include: the mower cut's uneven, back-fire's during every use, doesn't move when in gear (just sits still), belt break's every 2-3 times you mow, steering wheel makes complete circle-while the front wheels stay in place, the mower die's when you try and let the blade down....I could go on...it's almost easier to use a pair of scissors or my weed-eater.
Matthew of Franklinville NJ (08/10/06)
Bought a Super Bronco Riding mower 2 years ago. It eats deck belts and breaks deck springs. Worked fine the first season but needs a new spring or belt every 2 to 3 times it is used.
Economic impact... $24 every 30 days for 12 of the last 24 months...same problems recurring!
Bertha of Detroit MI (05/14/06)
i purchased my mower in 4/05 since I purchased it. the mower has been in for repair twice for the same problem the blade hits on the housing every time the mower goes over uneven terrain the mower cant finish my yard I put in the shop it takes two weeks to get it back then you only get to cut half your yard before you have to call for repair I took it out three days ago to cut my grass for the first time and it's back in the shop again for another two or three weeks since last time they forgot to send it out so now I have to cut a jungle my lawnmower is a LEMON and I'm not happy also troy bilt has remove it's contact number from it's website so how can you contact them with a problem.
Ken of Rindge NH (12/20/05)
MTD purchased Troy-Bilt a few years back and has decided they have no interest in supporting the dealer network or customers who bought PRE-MTD Troy-Bilt equipment. Specifically the Troy-Bilt 42012 Snow Thrower. They make no recommended engine replacement, offer no spec for the engine refuse to even attempt to work with Tecumseh on a recommended replacement. In short, all dealers are unsupported as are the customers. What they are interested in is taking the Troy-Bilt name and that is it.
A reputable company (the REAL Troy-Bilt) would have worked with the dealer (their dealer who originally sold the machine) to find a replacement then document it to their entire dealer network so it would become a non-issue. Troy-bilt chose not to do this. I would think twice if I am a consumer or dealer on how MTD, brands also Club Cadet, Yardman, Bolens, McColloch, and MTD treat their dealers and past customers. If you looking to purchase something the manufacture will stand behind, don’t purchase this. To MTD it is disposable and so are their customers. Hope this helps.
Brad of Altoona PA (11/18/05)
I purchased a brand new Troy-Bilt 4-Cycle gas trimmer model number TB475SS at a local retailer. After about 6 weeks of service the trimmer would no longer function with several of the attachments I also purchased with it. I consulted the Troy-Bilt website and found a local repair shop. I produced my sales receipt for warranty work and the shop accepted the trimmer and advised they would call when the work was done. After a month I called them, and was told that a replacement part was on backorder. Not wishing to be impatient I waited another 2 weeks and called again. I was told that the part had come in, but was the wrong part.
I waited another 2 weeks and now the shop tells me the wrong part came in again. I spoke with the owner, who showed me the orders placed with MTD, the parent company, and the problem was that the part number listed on the exploded drawing was wrong. I was informed that Troy-Bilt has been very dismissive of their repeated inquiries, and had no idea when the correct part would come in. I decided to get involved myself, and call Troy-Bilt on three separate occasions over a 6 week period, getting only a busy signal, and a pleasant computer voice to tell me to try later.
I called MTD and spoke with a rude customer service rep who refused any assistance to me at all telling me to take it up with my shop. The Troy-Bilt warranty clearly states that my unit will be repaired, or replaced, with a 30 day period. I am out over $600 on this unit and the attachments. I spent the extra money to get the extra quality, but that old adage does not hold true with Troy-Bilt. I am not asking for the moon, only my trimmer fixed.
I can not care for my lawn as I intended, I am stuck with attachment which are useless. I am out over $600
Wr of Culpeper VA (08/27/05)
Purchased a Troy Bilt Pressure Washer from Lowes. After only 2 years, the product developed several leaks below the pump unit, resulting in no pressure for washing. Spent three weeks contacting Troy Bilt through 800 numbers and local service providers. Local service provider could not cross reference part numbers required with Troy Bilt. Troy Bilt finally informed me (after repeated calls) that the model I had purchased had been manufactured by GENERAC and provided a number to contact GENERAC.
GENERAC phone support did not provide live assistance only phone options, none of which related to replacement parts. Ordered replacement manifold through local service provider for GENERAC products (no online ordering from GENERAC). Received parts within a week, which turned out to be Briggs and Stratton parts. Learned Briggs and Stratton owns the GENERAC brand. Inspection of the orginal manifold showed several cracks in the casting. This has to be a flaw in the manufacturing of the castings for the manifold. The pressure washer had been prepared for storage per instructions provided. Cost of replacement parts was $75.
Difficulty in finding a service provider that could order replacement parts. Spent several weeks tracking down correct information to be able to order parts. After only two years, had to spend $75 in parts on top of initial purchase price of $299 to fix the pressure washer myself.
Gary of Eldorado Springs MO (03/21/05)
I was thinking of purchasing a Troy Built Tiller, so I rented one to try it. I rented the Troy Built Horse tiller. It was the most unpredictable, dangerous machines that I have ever used. It would take off on it's own. At the end of a pass, If you could make a pass without it taking off, you would try to put it in neutral and it would jump in high gear and take off. The only thing that would stop it was the house or the fence.
I had to put all children and pets in the house so it would not run over them. This machine needs a stop between high and low gear so you can only shift into high gear when you want to. I would consider this to be a safty feature. I will never own or operate one of these machines in the future. I will buy one of the old style front tine tillers.
James of Georgetown SC (08/11/04)
For the 3rd time in 55 running hours, the spindles on the cutting deck of my new Troybilt GTX-2446 Garden tractor / mower have failed. The last time was June 29, 2004. I STILL haven't got my machine back. The company passes the buck about giving the repair shop (where I was told to take it for repair) a repair authorization code I enlisted the aid of Loews (where I bought it for a premiuim price) to resolve the issue, but they are ALSO stalled at the Troybilt level.
Eric of Waller TX (07/08/04)
The TroyBilt Pony I purchased 4-3-2004 has been backfiring everytime I shut it down since I purchased it. It also is miserably tough to shift from forward to reverse and in less than three months it's has blown its belts.. Its factory blades leave uneven mowing marks. Lowes refuses to take it back
Wayne of Fredericksburg VA (05/13/04)
I bought a troy-bilt 2600 PSI pressure washer with 5.0 HP Honda engine from Lowes. Upon assembly, I found the oil filler cap/dipstick missing. It was not in the engine or anywhere in the box or hardware. Both the box and a bright green flyer inside indicate not to return the merchandise for problems - to call their number for help with setup, service, or general use. It states in LARGE letters to Let Us Help. I called twice (888-611-6708), speaking to different people who both refused to give their names and said they had no supervisor. They both told me I would have to call the Honda company because it was Honda's engine.
I reminded them that it said 'Troy-Bilt' on the box and that their people put an engine on the equipment that was missing a part. They didn't care, and said they could not help me. There is nothing more frustrating than buying something complete in a box, taking it home, and discovering that it cannot be used because parts are missing. I was aggravated even more by the written insistence that they help, but their refusal to help when I called. Also, there is no contact information for Honda anywhere in the container or owner's manuals for either the pressure washer or the engine. I am taking the item back to Lowes for a refund. Troy-Bilt will not have me as a customer, and I will tell everyone I know not to buy MTD, Troy-Bilt, Ryobi, or anything else related.
$200 for a day of work lost and tremendous mental stress and frustration with the terrible quality and service.
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