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TruGreen Chemlawn

TruGreen ChemLawn • New Jersey Sues TruGreen Chemlawn --- Consumer Complaints • Too Much Service • Not Enough Service • Pricing • Happy Insider • Unhappy Ex-Insider --- • What You Can Do

A part of the ServiceMaster empire, TruGreen Chemlawn proclaims that it "will give your lawn the nutrients it needs to produce a thicker, greener carpet of grass." Maybe so, but we hear from many consumers who would give anything to stop TruGreen from showing up again. Then there are those who would like a little more service rather than much less.

A brief sample of representative complaints is below; for more, click on any of the cateogories to the right.

Mark of Birmingham, AL April 4, 2006

Mark of Birmingham AL (04/04/06)
I called to cancel my service on 3/7/06 at 5pm. I was told by the company that the service would be cancelled. On 3/9/06 a technician comes to spray my yard and leaves a bill. I called the company back on 3/10/06 to explain that I cancelled my service. I was told that I would receive credit. On 3/29/06 I received another bill for this same service. I contacted the company on 4/3/06 and 4/4/06 and was told that I needed to supply them with a confirmation number. A confirmation number was not given to me each time I spoke with them.

On 4/4/06, I was basically called a liar, and told that I could either pay the bill, or the payment would be sent for collection. Randy Spruill told me that I should supply him a listing from the phone company to prove that I called on 3/7/06 at 5pm. They did not express any thanks for the business that I had given them.

Boris of Minneapolis, MN March 27, 2006

Boris of Minneapolis MN (03/27/06)
I used Trugreen's lawn care services back in 2000 to apply chemicals to my lawn. I authorized Truegreen to make a couple of applications and I paid for them back in 2000. Now almost 6 years later Trugreen started harassment campaign against me, claiming that back in September of 2000 they provided additional services to my lawn. If those services were in fact provided, they were provided without my knowledge or authorization. Trugreen is seeking 108.07 for their "services" and claiming that they will charge me additional 20 a month "Late Payment Fee" until the payment is collected and looks like now it's up to 128.07. Even though I'm aware that some companies are using some shady techniques to extort money from their customers, trying to do so 5 12 years later is even more troubling.

Trevor of Boise, ID February 24, 2006

Trevor of Boise ID (02/24/06)
A TruGreen person was following me on my route(s) notating my customers and then sending a salesperson to call or contact my customers to bid them at extremely low rates.

I assume they were trying to put me out of business. Luckily none of my customers switched over. Several mentioned to me that they had recieved lower bids. This is not an uncommon practice for TruGreen.

Chris of Mcdonough, GA February 11, 2006

Chris of Mcdonough GA (02/11/06)
If you want to know the truth about TruGreen, it's worse than you thought. The reason why so many yards get ghosted or end up half treated is because the technician has to meet a quota. He cannot return to the branch office until that quota has been met which is why larger more expensive yards are usually treated better over smaller ones or so called under-charged ones. Also, this causes sales reps to often over-charge customers which is an encouraged business by managers during training for some branches.

TruGreen employees are severely abused and mistreated so next time you get angry call the manager or corporate to take out your frustration. Also, ask for a price list and measure your own yard before purchasing the service. When you end your service ask for confirmation in writing, because contracts do not exist for TruGreen and this in not safe for the consumer. Also send a certified letter stating the termination date. Always ask for a prenote, even if you do not have a dog or a gate. This way you will know which day the service will occur and you can be alert to this when you cancle the service. You can get almost anything if you refuse to schedule the service until your needs are met.

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