Viking Ranges Reviews

Ordered a Viking 6-burner cooktop, model VGSU53616BSS on 1/15/22. Estimate delivery date was supposed to be June 2022. Cooktop was received 10/6/22. I installed on 10/6/22. Worked ok, however, when I was cleaning the burners recently, I noticed a cap screw missing on the lower right burner. The cap screw secures the burner to the top surface. I wrote to Viking 4/20/26 requesting them to send a cap screw.

We purchased a Viking range Model VGIC54828BSS00, 5 Series, for installation in a home we used part-time in August 2023. We moved into the home full-time in March 2025 and used the large side of the oven twice; each time caused the house to fill with natural gas. We called the contractor, who inspected the oven and confirmed it was properly installed and suggested we call a Viking repair shop.

Spent almost $8000 on a Viking LP range as a gift to myself for selling my restaurant. 2 years later, I've spent over $2000 to replace parts - igniter controls, door hinges and some other part. What a pathetic joke on me. Viking used to be a quality brand. It's junk now. Stay away from Viking ranges. They've ruined this brand.

Bought about $20k in Viking appliances in 2023. 2.5 years later, after over 10 service calls for multiple issues on the dishwasher, fridge and range, I can say it was the worse money I have ever spent. Customer service is awful. They don’t respond to calls, emails. What once was a great company now makes garbage. Do not buy!

We have a 2019 Viking Double Oven issue. The enamel paint used on the upper oven is blistering and cracking. Viking’s response ‘We understand your concern; however, based on the factory’s review, this issue has been determined not to be a factory defect. The cracking observed is related to the enamel paint and is not considered a manufacturing defect, nor is it something that can be repaired or corrected.’ This is unacceptable for a premium product! Viking Customer Service dismisses factory defects.

House 2 years old, Builder installed Viking appliances. Wall range has been an issue from day 1. Door does not fully close leaving a gap and it has gotten worse. Apparently, it is the springs that are weak from other reviews. Now the unit is taking more than 30 minutes to heat up to 400 degrees. The Viking refrigerator has been leaking water into the ice since day 2 but nothing has fixed the issue and now it is so bad after 2 hours of ice making we have 1 inch of water mixed with the ice. We have shut that down. Dishwasher has always taken hours, and the dishes are still dirty. Even with scraping and rinsing before you place them in. Neighbor next door gave up with her Viking dishwasher and gave it away and bought a brand from Home Depot.

I am 67 years old and have owned many nice homes and can honesty say this may be the worst piece of junk appliance we have ever purchased. Made the decision to just get rid of it about six months after purchase because was simply not going to live in a house where the oven door in the kitchen has to be propped shut with my wife's stepstool in order to use or at least keep the oven light from being on 24/7. My bad though. Should have investigated and would have found out Viking was sold to a company called Middlebury Residential and they are a complete embarrassment.

I do not recommend buying a Viking oven! We purchased a Viking oven, fridge, microwave & dishwasher. Our oven has not worked properly from the beginning. The first time this problem occurred, Viking covered the repair because it was under warranty. The same part (DSI controller) stopped working again, but it’s now out of warranty (was installed less than 3 years ago). We only used the part of the oven that had the problem twice, before it stopped working again. We’ve had the same problem multiple times. The oven doesn’t get up to temperature, making it useless! I’m now expected to pay more money to fix it! Seems like this is a defective oven since the same problem continues to occur. DO NOT buy Viking!

Would never buy one again. The print on the knobs came off after 5 years of use and they want 500$ to replace them. NUTS... They say not to wash them with soap. How are you supposed to get grease off them? Pathetic excuse and particularly for a supposed premium brand. Would never buy Viking again and strongly advise against them...

I purchased a 48” Viking series 5 gas range 4 years ago. I knew what I was buying. It is a basic model without the bells and whistles of other brands. Timers, temp probes, digital displays, etc. It is a basic cooking unit for over $14,000. I was fine with it. I did not expect the lack of quality with some of the parts. The quality of the burner top plate finish is horrible. The paint was pitted. I had it replaced when it was first delivered. That was a battle. The replacement was not much better. The finish is next to impossible to keep clean and looking like new. I own restaurants. I know what clean is. I know what products to use. Viking is not a good unit for home use. Eventually I will be mad enough to replace it. Cooking wise it is excellent.

I purchased a new Viking 3 Series French Door refrigerator with bottom freezer on 9/12/25. By 9/24/25, the refrigerator went DEAD!!!! A BRAND NEW REFRIGERATOR! No power. No refrigeration. All food items had to be removed from the unit. Upon immediate contact with Viking customer care, Mr Appliance, a certified Viking repair provider, was assigned to assess. On 9/29/25, the assessment showed a damaged/fried motherboard. Part was ordered. Days later, the motherboard was replaced. Still no power/refrigeration. The tech worked with Viking technical support to troubleshoot but no outcomes.

Very very slow heating. I have had 2 other inexpensive induction stovetops and the power boil works in second. This one takes minutes and will not work consistently with a small 6 inch saucepan. Customer service was terrible - he just read me the instruction in the manual that I already had. I was then promised a service man would get in touch in 24 hours and come look at it. I never heard back from anyone.

Alright I want to update things to a 4 star review for now. Viking did the right thing and is replacing the entire range. I got the call from Melanie and she was very nice and they are starting the new oven today. Once the new one comes and it's as expected I will update this to 5 stars.

Unfortunately our Brand New Stove we haven’t used is faulty and we called for service and repairman came to work on it. He couldn’t figure it out and called tech support from Viking. Viking told him the part number he needed. When the part came in a month later. He installed it and our stove caught fire. He called Viking again and found out they gave him the wrong part number initially. It’s the reason it caught fire. We bought it in November but didn’t try to use it till February (we were out do the country). Came home and unfortunately no good. I believe a stove should last more than 4 months either way. Especially at this price point.

After contacting customer service several times concerning a recall that we had completed, my stove still does not work. The recall needs to be done again. Stove stopped working only a few months after recall. They refuse to send another recall kit. I have tried to escalate situation and speak with a manager. They have never called back. I will never ever get any Viking product again and will make sure that I share my story of such poor service. How disappointing for a company this large to treat customers so badly.

I bought my Viking double wall oven because it has knobs instead of a touch-screen, an analog clock, it's American-made, and it's gorgeous. Unfortunately, it does not function reliably or predictably. While baking, it has huge temperature swings above and below the desired temperature. This is especially bad for things like cookies, with short baking times. You have no idea if they'll come out underdone, perfect, or burned. It also takes a long time to pre-heat. Putting in service claims doesn't work well, either. So far, technicians have been out 3 times and it's just as bad as it was when it was installed a year and a half ago.

Absolutely HATE these appliances. Bought a package deal. Fridge, Microwave, dishwasher, electric range. The only one worth it is the fridge. The worst is the range, it has a mind of its own. The temperature control buttons go to high heat and the only way to control it is to shut it off. The microwave power is awful and the dishwasher is not any better. Will never buy this brand again. You do the same. Stay away!

Viking used to be a good product. I just bought a new double oven and it's a dog. It came poorly assembled, didn't work and has never worked. I've have 5 "service" visits and the oven doesn't work. The new owners are terrible. They blamed the installer, which caused weeks of delay. They refuse to fix it and will not replace it. It's been a nightmare. Please don't buy this brand anymore.

I have had 2 Viking stoves and about a year ago purchased my 3rd. I had to buy Viking again because my hood was Viking and I wanted to have consistent products. I had read that since Middleby purchased Viking, reviews were not great, but hoped I would have a different experience. Not so much. I have already had to call in warranty work 3 times. This last time, a small plastic blue button disappeared from the panel where knobs are located. I was told by company that provides warranty work that I broke this button. How? Again, my 3rd stove and nothing like this ever happened with my first 2 that were made by Viking original owners.

We purchased our Viking Range in Feb 2021 and 4 years later we have a faulty gas regulator. It causes our gas to not always come on for both the oven and the stove top. The part is not under warranty beyond the 1 year warranty which is very disappointing and in order for this part to be replaced, my repair team is essentially taking the entire oven apart since this not an easy part to access. Aside for the faulty gas regulator on our oven, I find that the oven is very noisy, once I begin baking - the fan turns on and continues to run for about 2 hours after I am done baking as the over cools down. I would have purchased a different range if I had known how noisy and long this fan runs every time I use the oven.