Viking Refrigeration Reviews

Everything that is plastic bricks all the drawers all the shelves even the side of the refrigerator are cracking. They have been breaking since the first month. I bought it 18 years ago. I have replaced many shelves and drawers. The worst refrigerator ever but to replace it is thousands thousands and replacing parts as many hundreds.

We purchased a Viking side by side refrigerator in December 2025. It’s April 2026 and we are on our 3rd service call for the freezer not working. We have lost hundreds of dollars in food that has gone bad. Worst of all, Viking knows about the problem and still sells the unit with said problem. 3 strikes and you are out! If we need a 4th service call legal action will be taken.

Purchased a Viking 5 Series VCSB a little over 2 years ago. Ice machine constantly does not work properly. Just recently the door stopper (what I thought was a steel piece) broke and now the door swings. Viking customer service states that warranty is only 2 years, so this broken piece is now out of warranty. Unreal that a refrigerator that costs over $10,000 and is supposed to last 15-20 years has issues like this in year 2.

Truly one of the worst “luxury” items you can spend your money on. Outside of it looking nice, there is nothing good about these fridges. We have needed 5-6 repairs over the last 4 years that have cost more than if we were to buy 5 actually reliable fridges. Considering how unreliable these fridges are, you would think the customer service would be helpful and repairs would be quick, but that is far from true. Each part takes minimum a few weeks but usually well over a month to get. I have had to live with no fridge in my condo for months at a time with 0 urgency from Viking until we call 5x times. After repairing and charging insane amount, they say the fridge should be good to go for a while just for it to break again months later. DO NOT waste your money

We have found the proper use for the Viking fridge. We have commissioned a welder to attach a chain to the fridge so that it can be used as an anchor for ocean freighters. The only thing we ask for is that we have the first right to apply for the patent!

My wife and I upgraded our kitchen in 2018. We have had numerous issues with both our $8000 counter depth refrigerator and our $4000 dual fuel 48 inch range. With the range one of the oven doors does not completely shut. With the refrigerator all of the drawers have broken. The replacement costs for the drawers are $250 each which means I will spend $1000 replacing the drawers. So basically 1/8 of the cost of the refrigerator is the drawers. And the freezer the slide tray continues to give us issues because the bracket is flimsy and will bend. We also had to replace the seal on the freezer very early on. Getting a service technician is very difficult but for the price point, I don’t think I should have these issues.

We recently purchased a home with a full set of Viking appliances. About a month after settling in the under cabinet beverage cooler failed. I contacted Viking on line through two different sources. I included troubleshooting information including model number, serial number, and fault codes. Nobody ever contacted me. I then found a Viking repair center in the Phoenix area and contacted them, giving them the same information. They gave me an estimate of $1600.00 to repair it, and if it was a bad compressor they would have to pick it up and take it back to the repair shop. I'm sorry but sixteen hundred dollars to repair a beverage cooler is insane. I decided to look up the price for a new one, they were around 5K! It's a beverage cooler, not a refrigerator. I replaced our cooler for about nine hundred bucks including delivery and install. That means if the new one fails I can still buy four more for the same cost of a Viking.

We spent 10 grand on what was supposed to be a premium Viking Series 7 refrigerator. Instead, what we got was a $10,000 useless brick that has never worked a single day in its life. From the moment it was installed two years ago, it has been one failure after another. Multiple service calls and the result is always the same: a refrigerator that can’t cool below 42°F, a freezer fan that’s broken three times, and an ice maker that might as well be a decoration. This isn’t a fridge; it’s a costly cabinet that keeps food warm while Viking and their warranty company ignore every single call for help. Their “support” is nonexistent, their product is defective to its core, and now we’re paying out of pocket for a replacement. Bottom line: if you enjoy wasting $10,000 on a shiny, broken box and endless frustration, buy Viking. Otherwise, STAY FAR, FAR AWAY.

After spending thousands of dollars, hoping to have a refrigerator that’s worth the money, we were very disappointed. The Viking refrigerator is built for factories and it’s an industrial product, not a residential product. The constant humming of the fridge, 24 hours a day is disruptive and annoying. They misled us to think it is a fan that is going to be fixed and they replace replaced the fan three times in the two years of the warranty period. Eventually, the warranty wore off and now we are stuck with a heavy, bulky, noisy refrigerator and has recently started to freeze the top shelf. We had a Subzero before and to save some money went with Viking. Big mistake and will never buy any Viking products ever because of their terrible customer service and constant lying, and putting our issue off until our warrant ran off. Terribly disappointing.

We waited months for this 48" refrigerator/freezer to be delivered. The unit is very pretty, with a very nice interior. A few hours after the delivery, we were still waiting for the temperature gauges to indicate the freezer and fridge were cooling, but the temperature went up! I tried troubleshooting with the help of the owner's manual, and tried turning it off and on. Nothing worked. Now, after so much time and expense, we have an 8-day wait to even hope to get someone to look at it. How can this company send such an expensive machine to someone's home when it doesn't work? Where's the quality control? We realize that buying it from Best Buy was a mistake, but the fact that they delivered a defective brand new refrigerator is the fault of Viking!

This has been the biggest disaster purchase ever. Purchase during COVID because Subzero would have taken longer. First mistake! Then 15 services since 2022. Still not working. They refuse to replace this lemon of an expensive refrigerator! The worst customer service ever. Avoid at all costs! Currently the refrigerator sits at 70 degrees after a service last week. Have had to resort to two college refrigerators in my kitchen! Going to BBB to report and then considering getting an attorney!

Freezer ice drawer and fresh drawer cracked at delivery. Now out of warranty 3 more cracked drawer. Mistake not buying subzero during Covid delay. Should have waited to spend 14,000 dollars. Horrible product.

Purchased a Viking bottom freezer refrigerator in 2021. Unit was manufactured in 2020. Recently, the unit stopped cooling and freezer went hot. Ice maker would not make ice. Had a Viking authorized appliance repair company look at the unit. Was told that a fan broke causing the unit to overheat which in turn burnt out a circuit board. I was quoted $1100. 00 to repair. Contacted Viking and explained my situation. They told me they would not repair the unit nor cover any cost of the parts or repair. So a fairly new Viking refrigerator breaks with no fault of my own and that’s it. Appliances are garbage. I also own a Viking microwave, electric range and dishwasher. Terribly manufactured appliances at a ridiculously high price. Will never purchase another Viking product again.

We bought our Viking Series 7 refrigerator at the home show in 2019 because we got a great deal. $10,000 for a $18,000 refrigerator. Buyer beware. While the fridge looks beautiful and has quality interior it BROKE within 2 years and took 2 months to fix. Now only 6 years old it BROKE again and luckily still under warranty. Each time seal system had to be replaced which we were told would cost us $3,500 if not under warranty. But this time we first had to wait since Jan 4, 2025 until Mar 18 to get it fixed as the parts were on back order. So not we are 2.5 months without a fridge.

Avoid Viking Refrigerators. Constant Issues & Terrible Customer Service. If I could give zero stars, I would. Our Viking refrigerator has been nothing but a nightmare since we got it. Every single month, a new issue pops up. First the blower, then the cooling fan, then the door stopper breaking repeatedly, and let’s not forget the ice maker that constantly malfunctions.

The LED lights inside our 6 year-old Viking refrigerator went out simultaneously. Our reputable appliance repairman charged $1,700 to replace them, with the bulbs alone accounting for most of that expense. Our repair company advises that this is not uncommon for a Viking. Viking should disclose this hidden cost to buyers of their refrigerators. Shocking.

50% of my drawer fronts of my Viking professional are cracked and or broken and one of the two dairy bins is scaling. They look horrible and I am worried someone will eventually cut themselves on the broken plastic.

Installed standalone 36" fridge and freezer units about a year ago. Both units came with exceedingly noisy cooling fans that had to be replaced. The freezer performs OK, the fridge has insufficient humidity extraction and tends to condense water on the top back panel which then freezes and plugs up the drain tube. After two service calls, no improvement. Viking and local customer service point fingers at each other, and we are left dealing with the mess. We live in Florida and the fridge clearly can't handle the local humid climate.

I purchased all of my Viking appliances in 2020, they were delivered in 2021, to surprise my wife. I've had my dishwasher fixed already. My refrigerator stopped working. Paid $1100.00 and guess what? Not working again. We are so disappointed. I was under the impression these were high end appliances! Purchased at P.C. Richard & Son.

We just bought 2 brand new Viking Refrigerator. They come with a factory warranty and Viking does not stand behind their factory warranty. The units were brand new sent them the receipt for payment, delivery date, and installation and they would not accept my paperwork. Regardless the units should have a 1 year factory warranty and Viking would not come out to fix the fan that rubbing making a loud noise on a brand new unit never opened.