Complain about a product or service

Whirlpool Dishwashers

Tracey of Leduc, AB October 22, 2009

I bought a new house and the builder purchased the appliances for the house we had no say and no opportunity to upgrade. For 3 months I have had 3 service calls 1 a 2nd opinion and all they are willing to do is offer me 15% off a new product of theirs of course - why would I want to purchase their product again after the crap I have been going through. The diswasher isn't worth 200.00, they lie about what the tech told them - he called and I was right here when he did and when I call them they say something completely different that the tech said - Don't buy whirpool or Maytag or Kitchenaid they make all of those Save yourself time and hassle don't buy any of these products made by Whirpool - they are horrible. they have now told me also that they will not allow another service call - warranty for a year is warranty for a year can't change that

Keith of Lake City, FL October 19, 2009

We purchased a Whirlpool quiet partner 2 dishwasher in December 2008 from Lowes and it has not worked properly from day 1. It does not drain the water from the basin after washing and basically steam baths the dishes in a mist of soapy water. We have had two different service call on this problem. It was determined that the pump was not working properly. The service man ordered a brand new replacement pump from Whirlpool and installed it. Still would not drain the water.

Second service call was to replace the drain hose with a new one from Whirlpool. Did not fix the problem. Whirlpool will not replace the dishwasher. They keep coming up with excuses not to do so. They want to send more service people to our home to investigate the problem. We have three small children and my wife is worried about the soap film on the dishes being harmful so we have to wash the dishes by hand.

My advise to you is to stay far away from Whirlpool. There are plenty of other companies out there who would have taken care of this by now. Don't put yourself through this. Lowes has not been much help in this either. I'm off to Home Depot to purchase another dishwasher. One that actually works! Stay away from Whirlpool.

James of Livingston, LA October 1, 2009

I posted on 9/29 about my DU1055XTSS2 motor/seal failure. After talking to several people at whirlpool the offer was finally made to give me the parts free if I paid a tech(more than the parts would cost). Or ship me the needed parts directly at a 75% discount. All though I don't think I should have to tackle this problem after 15 months, I do think that with enough prodding Whirlpool has made some effort to rectify the problem.

James of Livingston, LA September 28, 2009

DU1055XTSS2 Dishwasher. Front motor bearing failed after 15 months. Failure due to faulty seal on impeller. As the unit is out of warranty no assistance was offered from Whirlpool. Looks like this is a common problem; also looks like the last whirlpool product I will ever buy. Buyer beware.

Michael of Royersford, PA September 9, 2009

Purchased Whirlpool Model DU1050XTPbo dishwasher. After 4 1/2 years the tub is leaking. Whirlpool told me tub is covered 100 percent parts and labor, and as long as the tech agrees the leak is in the tub it is covered. My point is in 4.5 years the dishwasher should not have broke down. Purchased on March 23, 2005. Will have to lose a days pay so I can stay home when the tech comes

Lisa of Burbank, IL September 3, 2009

I had a maytag dishwasher that wasn't that old and had a recall. After fighting with them I decided to purchase a whirlpool. I purchased a cheaper one and ended up taking it back after 2 weeks and exchanged it for a whirlpool model# DU1055XTSS2 what a mistake. I have had this thing 18 months and within the last 3 months it has destroyed all my dishes, bowls and cooking untensils. They are covered in white, the dishes aren't coming clean and we rinse everything. I read there manual and the temperture is fine, I have tried different detergents, I have tried with and without jet dry, I did the vinegar thing and took apart the screen on the bottom. When I called them today my response was hard water and jet dry can cause this problem. I have chicago water it is not hard and I had the problem before using jet dry. Then I was told not to use the heated dry. Well I don't have time to let them dry on there own. It almost looks like the finish on the bottom is coming off, which could be going on my dishes. I didn't like the design of it after using it a week or so. Detergent cups don't close easy, one speck to much and you can't close it. The packet detergent doesn't fit in the cup It is not quiet like advertised. And now I have to purchase a new dishwasher and all new cooking appliances. Whirlpool sells junk

Kerry of mustang, OK August 26, 2009

Bought a Whirlpool Gold Dishwasher (GU2700XTSQ1) and after 14 months the pump has gone out!

Tracie of Mount Airy, NC August 24, 2009

I bought a Whirlpool Quiet Partner II dishwasher and within 5 months of having it, the whole inside has turned a pink/orange color (like plasticware does) I called the store I bought it at and they recommended a cleaner for it, I used it and it did not work. I then called Whirlpool customer service and they recommended another cleaner (vinegar) for it, which also did not work. I told them I wanted to upgrade the dishwasher to a stainless one since I've only had this one 8 months now. I was told no, it was no longer under warranty and I needed to prewash all my dishes before putting them into the dishwasher!

He told me that I should'nt be washing anything with tomato sauce on it, I explained that the only thing I would have washed would have been a spoon since the pots & pans I use are not dishwasher safe. I told the manager that I thought that was the reason I bought the dishwasher, so that it could wash my dishes! Apparently that's not what a dishwasher is for!

Jim of Wisconsin Rapids, WI August 18, 2009

We purchased a Whirlpool Quiet Partner II model FEEL79DBK in January of 2007. In March of 2008, we had a grinding noise coming from the motor. The salesperson said the machine had a grinder like a garbage disposal and I had seen advertising saying the same thing. Anyways, why don't they have screens to catch most everything. We contacted Lowe's and they referred us to a repair service that came over. For 165, we had him look at it and clean out the material that got through the screen but he could not get all of it.

Whirlpool would not stand behind it since past one year but gave us a 15% rebate to buy another one of their products. No Way! Finally, the motor died in July of 2009 and we had to buy another dishwasher. We had to purchase a new replacement dishwasher after 2 years and 7 months.

Lisa of Danbury, CT May 20, 2009

I bought Whirlpool Gold Dishwasher Stainless Steel in Feb 07. Model GU2700XTSS0. We usually buy the average dishwasher, but this time I talked my husband to go higher and get the extra's. The top rack goes down to make room for wine glasses, and there are all kinds of holders to put random things. There is also jets in the back of the dishwasher for subbon stains.

Now it is May 09 and the motor is shot. I had a service man come out and he told me that I needed a whole new motor and it would cost me 400.00. I was shocked. I thought dishwashers, expecially whirlpool a repitable name would certainly last longer then 2 years.

I contacted Whirlpool technicians directly and they told me to suck it up. I am very dissappointed in this product and I want other people to be aware of Whirlpool products. I will not buy another product made by Whirlpool.

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