Complain about a product or service

Whirlpool Microwave Ovens

Marilyn of Glendale, AZ January 19, 2009

Marilyn of Glendale AZ (01/19/09)
Whirlpool generously supplied a replacement door to a microwave that cracked at the handle that was barely used & just a month or so out of warranty. The appliance company that fixed the door made two trips, first supposedly to check the color (how many colors are there - white, bisque, black or stainless - whirlpool took care of that I believe with the model & serial number)! They then told my husband it would be 90 dollars to replace, as Whirlpool would not let us replace it ourselves. Had I been home I would have said to forget it.

Anyway the repairman returned two weeks later and I timed him from in to out the door. He was here exactly 13 minutes. It took him almost half of that time to take the door out of the box! There were a total of maybe 4 screws involved, but I only was aware of 2 or three. I'm not the smartest person on the planet, but I think I could have easly done the job myself! Again, gas is down now, and I feel 90 is highway robbery!

90 for less that 12 minutes labor

Cathleen of Kansas City, MO December 31, 2008

Cathleen of Kansas City MO (12/31/08)
Whirlpool Microwave 1.5 over/oven/hood combo shoots fire from metal rack tabs. I also had the cracked handle that many Whirlpool users mentioned BUT the fact that many people have had fires from the rack brackets is very alarming and the manufacturer is calling this operating error is down right disgusting! Model MH1150XMB-1

Barbara of Chicago, IL December 10, 2008

Barbara of Chicago IL (12/10/08)
My microwaves were recalled due to fires. I contacted Whirlpool regarding this and they sent out a technican to fix them. They were able to fix one but the one that was on fire they are now saying it is the control panel and did not fix it. I want this replaced and well as reimbursed due to the microwave I had to buy because I was having Thanksgiving and needed a microwave.

David of Mechanicville, NY June 20, 2008

David of Mechanicville NY (06/20/08)
I was unaware of any recall and our Whirlpool microwave/hood caught on fire. The fire was contained to the cooking chamber. I realized it had done so due to the strange sound it was making. After opening it up I saw flames. I pulled it plug which was located above in the cabinet above where the wall unit was mounted. I the n put a wet cloth to it. After it was extinquished we removed it to ensure the fire did not break through the cabinet.

Currently do not have a microwave.

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