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Steve of Lanse MI (08/26/08)
I baught a Whirlpool gas range model no.GS563LXSB in August of 2006. After about four months of use the range started locking out for no reason even when it was not being used. I finally got Whirlpool to replace the main control board as the warranty was still in effect. It worked fine for about 6 months and then it started locking out again. When you bake something the oven shuts down without notice and if you're not watching it you don't know how long it's been off.
We have had the new control board less than 1 year and now it looks like I neen a new one again. This is unacceptable.
Virginia of Lexington KY (08/25/08)
We purchased our cook top stove in Feb 2005 and have had nothing but problems with it since we purchased it. The very first time I ran my self cleaning oven, the ceramic cook top cracked, [they] replaced it, I didn't use my self cleaning oven again for 2 years because I was afraid it would crack again, but I had no choice when my daughter spilled something in the bottom of the oven, but it didn't crack I was so happy, but 2 days later when I used my oven to bake a pie crusts, I check on the crust by opening the door and when I closed it lightly, there was pop and the top had cracked again.
When my husband called because the first time it cracked the lady at the customer service said it has a 5 year warranty on it not to worry if it cracks it will be repaired at no charge, but when he called and mentioned the 5 year warranty, he was told no its only for the parts, not the service call or labor. WE would have to pay for that which would be about $75 or more. My husband told her we don't have $75 to get it repaired she said sorry nothing can be done. My husband is a disabled vet who works full time to support a family of 5 on. I can not believe a company with a reputation like doesn't stand behind what your products or warranty.
This is the second time we have ran our self clean oven and both times, the cook top cracked. So now our stove has gone from a simple hair line crack down the middle to 5 pieces where we have had to cook on it in order to feed our children. There is obviously a flaw in this stove if every time I use the self clean function on the stove it cracks the cook top. [They] should recall these stoves before some one or a child gets seriously injured or killed. Thank you
WE paid almost $400.00 for this stove and they expect us to pay for the labor and repair for a flaw in their range.
Beverly of Thornton IL (08/24/08)
I bought Whirlpool gas range model #SF262LXSW in early Nov. of 2006. Since then, it has needed 3 repairs. I never needed one repair on my old 25 year old range.
While under warranty, the oven wouldn't heat up and needed a new gas valve. The repair man told me that very seldom happened and the part would have to be sent for. Because of the wait,I was upset with the company that I bought the range from and they extended my warranty for one year beyond the manufacturer's warranty. Good thing! I had to have the timer fixed because it stopped working correctly and the broiler would light for a minute and shut off for a minute and continued doing this for about 6-8 minutes before it would stay lit. Both repairs were covered under the extended warranty. Now I worry about what's going to go wrong after the warranty is expired in 2 months. While living on a fixed income as a senior, that's a real concern for me.
There were no physical or economic damage, only the future worry.
Cathy of Rochester NY (08/11/08)
I purchased all new whirlpool appliances through Lowes, for a kitchen remodel. I had the appliances delivered approx. 1 month after purchase, as I felt this is when we would be ready for install. It actually took 2 months for install. When we put the appliances into place we noticed the front of the stove had a metal strip at the bottom that was made wrong, and protruded. We took pictures and showed Lowes, who gave us the phone # for whirlpool to call.
We call and have never been treated so poorly. We were told that because we purchased the appliances more than 30 days ago we were stuck with them. The rep. said as long as the door opened it was not their problem. If we wanted them to come out and correct the problem we would have to pay. What really made me mad is that we would have to pay for the parts that whirlpool screwed up!
After 15 mins. of heated conversation with the rep. I asked for a number or place to write a complaint. She said there was no one higher up that her. Her word was final. You would think for good will, after I made this major purchase, they would fix what they should have made correct the first time. By doing this they could fix the problem with quality control. When I cut my hand on the corner of the stove, I should have returned it then. Footnote: Lowes has been great in helping to secure a door that is not made so poorly for us.
Virginia of Battle Lake MN (07/30/08)
I have a Whirpool smooth cooktop and oven. One day as it was preheating the oven door self-locked. Nothing would make it open. Repairman cost and replacement part almost $400 for what is a barely used appliance.... but older than the one year warranty - the company expected length of appliance life apparently.
Cost of repair about $400. Plus loss of use of stove as part is not readily available.
Alison of Long Beach CA (07/24/08)
I bought a Combination Microwave/Hood Model MH3184XPS-3 in April of 2006. Since then, the grill has popped off twice. The plastic has broken around the screw that is used to attach the grill to the top of the Microwave. The first it was under warranty - no problem. They shipped the part directly to me and gave me the option of installing it myself or having a service technician come out. I opted for the service tech, and watched him install it, very simple.
It now has popped off again, after warranty, and while they will provide me with a part, they won't ship it directly to me and insist that I pay a technician to install it. I suspect the cost of the part will be hidden in the tech's fees. Their customer service is horrible. I will never buy from Whirlpool again, even though they also offered me a 15% discount on future purchases. What is the point if the product keeps falling apart?
Expecting to pay $100 more in service technician fees and lose a day from work. Already spent 1 1/2 hours on the phone with Whirlpool customer service.
Don of Atascadero, CA (07/11/08)
We purchased a new house in July of 2005 the appliances were all Kitchen Aid Architect series,including a 30 wall oven. We did not move into the house until December of '05, in December of '06, my wife used the Self Cleaning feature after a busy holiday (this is not the first electric self-cleaning oven we have owned) this was only the second or third cleaning. We went to use the oven and it would not heat (just as I have read about in your column).
We called the store that supplied the appliances sorry, out of warranty the repairman came out, diagnosed the problem bad T.O.D. About 200.00 later, oven was fixed he said the oven got too hot, but the cleaning cycle time and temp. is pre-set so... we have been very hesitant to use the self-clean function. Well...after cleaning the oven only two times since Dec.'06, it did it again.
I called the store again, and asked if they have had any other calls about problems "why no, we have never heard of that'. The repairman came out, we showed him the old repair order and defective part.He checked the part. This is a 130 Degree(C) switch, they (Kitchen Aid) have had so many problems that they are now making the ovens with a 30 degree (C) higher tempurature T.O.D.switch.
We have ordered a bunch of the new switches, but they have been back-ordered for 3 months, I called Wirlpool/Kitchen-Aid,Costumer Service and they assured me that they have no record of any problems what-so-ever. I decided to search the internet for problems... didn't take long. I just got a call, the new part should be in this week.
Bonnie of Atlanta GA (07/03/08)
I purchased a whirlpool stainless steel microwave hood combination from Lowes in 2007 and it has broken for the 3rd time - won't heat up. Whirlpool and Lowes will not replace it - even they know it is a lemon. They just keep sending out a repair person (the repair calls and waiting on parts take close to 1 month) - so I do not have a microwave for 1 month again waiting on the repair person. I do not recommend Whirlpool microwaves because of their lack of quaility and company service.
Nancy of Jupiter FL (06/28/08)
I called again on 6/26/08 to file complaint regarding my Whirlpool defective microwave door and was told that I would be responsible to pay for the service to have a Whirlpool tech come out and check. The microwave is only three years old and it sould not matter that the defect didn't appear within the warranty period. The plastic is cracking at two different places on the door and not because of misues on my part. I am the only one that uses it. The plastic is defective from type of plastic used or from how the door was assembled. Whirlpool needs to investigate this defect.
I am not using any longer because there was evidence of leakage coming from these cracks. I called and spoke to a rep months ago and mentioned my concern with microwave rays seeping and expected Whirlpool to investigate. She said, there are not harmful microwave rays coming from the cracks and was told that I needed to call for service. I refuse to pay for repair or replacement when this is clearly Whirlpools responsibility.
Kathy of Bentleyville PA (06/27/08)
We purchased a Whirtlpool electric range, model #RF272LXTD3 and when I went to use the self-cleaning oven, it became ingulfed in flames within 15 minutes. Smoke was pouring out of the stove and set all the smoke alarms off in the house, I hit the cancel button twice and the lock released so I could put the fire out.
I recieved a seious burn to my arm while trying to put the flames out and was told by whirlpool that my oven is suppose to catch fire and that in hind sight I will know better next time not to open the oven door. First of all, I should have been able to open the door while it was ingulfed in flames and second of all it should have never caught fire. I realize that there will be some flames during the self-cleaning process, but a fully ingulfed oven and smoke pouring out is not normal and should have never happened.
We now have a oven that we can not use and will have to purchase another one. I will have to see a plastic surgeon about the burn I recieved on my arm.
Pam of Centerville OH (06/24/08)
On Mother's Day, 2008, my son gave me a new Accubake Whirlpool Electric Self Cleaning Range Model RF362LXTT3. Right away, I noticed that the dual burners were much slower than my old 20 year old stove. I timed the speed of the burners using exact parameters for each test. Boiling two quarters of water on the left burner took 27 minutes and boiling two quarts of water on the right burner took 16 minutes. I called Whirlpool and they sent out a repairman. The repairman replaced the elements, and much to my chagrin, the right burner now took 30 minutes to boil 2 quarts of water, but the left burner was improved to 19 minutes.
I called the service rep and he came out again and replaced the right burner again. Still couldn't get it back to the original 16 minutes, but did improve it to 21 minutes. Not really acceptable, but I am getting tired of service calls, so I have settled for the time. Then when I attempted to use the self clean feature on very mild soil the oven did not heat hot enough to burn the soil to a white ash. It just simply baked the soil onto the interior of the oven and no amount of additional cleaning will get the soil off. Whirlpool said i should have personally cleaned the oven before I used the self cleaning feature. In all the years of having self cleaning ovens, I have never had to manually clean an oven before I used the self cleaning feature.
Then this past week end I attempted to bake cupcakes for a birthday party. I used two identical pans, filled with the same batter, and baked on the same oven rack. The cupcakes on the left of the rack did not rise. The cupcakes on the right of the rack rose beautifully. Called Whirlpool again. By now I am very agitated and want my range replaced. Of course, Whirlpool does not replace ovens, they only repair. So they send the service rep out again. He does a test on the temperature of the oven and finds that it continually shuts on and off It was set at 350, turned off at 358, turned on at 310, turned off at 390 turned on at 331, turned off at 399 turned on at 342. The rep asked me what I wanted to do. I said I wanted a new range, so he called Whirlpool and recommended that they replace the range. They told him to have me call Customer Service. When I did, I was again told that they do not replace ranges.
So tomorrow, the service rep comes again. I have now had a total of seven service calls, and tomorrow will make number 8. Each service call requires me to take off work, and wait four hours for the rep to arrive and then whatever time it takes for him to diagnose and/or attempt to fix the problem. I agree with everyone else on this site that I will never purchase anything Whirlpool, Maytag or Kenmore (since they are all part of the same company) again.
The service that Whirlpool offers after the sale is lacking and it cannot be economically feasible for Whirlpool to continue to send out reps to repair defective products so many times. My $800 range has surely by this time cost them more in service calls and parts than the original purchase price. I simply want a new range. Is there a lemon law on appliances? If not, there really should be.
Maria of San Diego CA (06/17/08)
After using the self cleaning function in my oven Model # RBS275pdq6, for the very first time,it no longer worked. No heat, the display is fine. Talked to Whirpool, the warranty has expired but they recommended a service company. They came over yesterday, it will cost about $300.00 to fix, the good news is that I should not use the self cleaning function, use easy off instead, is the recommendation of the guy that was here.
I'm in my 60's the idea of having a self cleaning oven is that i don't have to get on my bad knees to do it. I don't use the oven that much, but since I paid for it, it is only fair that I expect it to work for all functions not just some of them. In the very least since this appears to be a old problem, I should have been warned about the potential problem. I sent e-mail to Home Depot Expo about it. If they know of this problem, and said nothing they are at fault as well.
My husband and I are senior citizens. We are not in a position to come up with money to pay large repair bills. The oven has not been pulled out of the wall yet, so I have no way of knowing if there is other damage, for all I know the thermostat stopped working and burned everything back there.
Margaret of Federal Way WA (06/12/08)
We bought a whirlpool gold slide in gas range in august of 2005. Right after we hooked it up we smelled a strong gas odor- a warranty service call revealed it was a faulty connection piece on the range.
A few months later the door would not open after I performed a self cleaning function, a warranty service call revealed it was a faulty thermostat on the range. Again while under warranty, the electronic touch pad control quit functioning. Again a warranty repair call indicated it was a faulty part and it was replaced.
Currently the range is not longer working (06/12/08) because my repairman states the control panel is not functioning again. The repairman also states that the warranty repairman was rough and broke one end piece re-installing the panel and did not apply adhesive correctly to the back of the laminated touch pad. The current repair will cost $369. for a new panel and plastic end piece and a 90 day warranty. I called customer service at whirlpool and they stated the electronic part is warranted for only 30 days. The customer service rep. was completely indifferent to my grief.
The consequences are that I will NEVER, NEVER, have anything to do with Whirlpool/Maytag EVER, EVER again!
Jen of Cleveland OH (06/09/08)
After a couple of months after purchasing, the Whirlpool Gold gas range (gs563lxs) stovetop began cracking and the enamel peeled off. And the stovetop vibrates badly whenever the oven is on. I called customer service at Maytag, and they agreed to fix it since it was under warranty and the problems were significant. The service man came out and replaced several parts. Within a few weeks of that, the same problems returned.
I called customer service again, and they refused to fix it. They said they don't cover cosmetic issues. The customer supervisor was rude, evasive and uneducated about the product. I explained the severity of the problem and she said they would never help repair it. I further explained that it was a safety issue, and she said it didnt matter. The experience has left a bad taste in my mouth. I feel quite confident in saying that I will never buy a Maytag / Whirlpool product again.
The parts (that they did replace the first time) cost ~$300. Plus labor.
Lawbert of Yuma AZ (06/09/08)
Background: I have a whirlpool oven range model number: GY398LXPQ00 and it lasted less than 2 years. The switch membrane went bad. Poor quality part if you ask me.
Situation: I orderd the the switch membrane with fast shipping to fix my oven on 27 May 2008. A week went by and no part. I called back whirlpool direct to find the status of above part on 2 June 2008. Customer service looked into it after over 30 min on the phone waiting. Come to find out they didn't have my model number and serial number on file in order to complete the transaction. Okay, little mistake on their part. There should have been a flag that went off to kick back the order immediately so customer service can get the required information needed to complete the order.
During the same call I gave the information whirlpool requested, and come to find out that the part I ordered could not be ordered by itself. I had to order the next higher assembly which was over $100 more. No big deal. I still need the replacement part. Whirlpool ordered it. And yes, you guessed it another week went by and no part.
It has been two weeks without an oven. This is not good business. I called back again on 9 June 2008 to find out that the next higher assembly was still not ordered and that the orignal part I ordered was still in the system, but has not been shipped. The same supervisor that supposedly fixed the issue is working to resolve the issue again. This time he personally did it himself. He should have did it last week. Whirlpool changed the origanal part to the next higher assembly after over 50 minutes.
Supposedly it is done and the part should be shipped today 9 June 2008. Needless to say I will call again tomorrow to determine the truth and I will never buy a Whirlpool or Maytag again. Note: Supervisor did not offer any compensation for the trouble that was caused.
Still NO Working oven and I may be left having to pay someone to install part because the government is moving me (military) and my family will be left without a working oven.
Ravi of Vienna, VA (05/27/08)
We bought a new Whirlpool combination wall oven and microwave unit with our new home in 2005. The door switch on the microwave failed a last week and the unit will not operate since it thinks the door is still open. The unit is so poorly designed that the only way to replace this small door switch part is to pull the whole unit out of the wall cabinet and disassemble the side to get at the switch. Its a two man job, and the cost for parts and labor is $528 !
The repair company says good makes like GE have a panel that unscrews from the front and it would have cost 120 or so. Whirlpool design and quality is obviously terrible, probably negligently so, for a simple product like a microwave which one can buy for a hundred bucks new.
Jolene of West Jordan UT (05/11/08)
Our Whirlpool Range Model# GS563LXSB, Teh oven now turns on and runs about 10% of the time. ASI laims to have replaced most every part on it and it still does not funtion properly.
Over 1000.00
Tom of Waterloo, NE (04/25/08)
Last Friday while cooking a pizza the oven swiched to self clean.Our whole house was engulfed in smoke. We could not get the oven to shut off and the oven door was locked.Finally we used the circuit breaker.After cooling we tried the breaker and the door locks released. The pizza was charcoal.
By now it was late and we went to bed,but it started up again and we had left the pizza in the oven intending to despose of it in the AM. After smoking the house up once again.Only this time we were wiser and left the circuit breaker off.
A call to Whirlpool resulted in a repairman coming to our home 3 days later. He told me a relay had gone bad and that Whirlpool had put in a double relay to prevent this from happening on later models. The repair man called Whirlpool and talked to Monca. She inquired of him the cost of the replacement control panel ($400.00) and service charge ($140.00) She said Whirlpool would pay for the part but we would shoulder the cost of the labor. She also said Whirlpool would give a 15% discount on another Whirlpool range. I got no assurances the replacing the faulty part would prevent this from happening again.
Kim of Walton KY (04/22/08)
We purchased the Whirlpool Gold Accubake oven as an upgraded item when we bought our house in 2001. Honestly, we have not had any problems with the oven until 4/18/08. That is when the oven decided to have a mind of it's own.
While I was baking 350 degrees for about an hour, the oven broiler came on. I could not turn it off. I turned the oven off for about 2 minutes. This did not work. The broiler remained on and continued to get hotter. I tried 3 times to turn off the oven. Nothing worked. I then went downstairs to turn the breaker off, thinking that stopping the power source would reset the system. The PF display was showing so I know that the power source was shut off for about 3 minutes. I opened the door to the oven and the broiler not only was on but the heating element was now beginning to smoke. The display showed that the oven was off and a power failure had occurred. I had to pull the oven out and unplug the oven. This could have resulted in loss of property and possibly the loss of life.
Eileen of Bedford PA (04/22/08)
I have a Whirlpool freestanding range - model# 3196685. Yesterday I was cooking corned beef on the stovetop. I set the pot down on the stovetop & turned on the burner. I remember hearing a sound a little while later, but then it stopped, so I went about other house chores. Today I was wiping down the stovetop and notice that the glass top on the range has a crack that runs from the front burner I had cooked the roast on, clear to the back burner and off to the side.
I cannot afford to purchase a new top. The cost is nearly as much as it would be for a new range! The range is only 2 years old.
Mandy of Middletown DE (04/14/08)
We had our home built in September 2007. We had a brand new over the range microwave put in. In Feb 2008 it stopped heating. I have an 11 month old baby that I rely on that microwave for. It took the repair company that Whirlpool sent out 7 weeks to fix. They came out 3 times, with one repairman refusing to work on it. A week after it was fixed it broke again. They claim that their warranty only covers repairs not new ones. I am disgusted I deserve a new microwave.
I am a stay at home mom so having a working microwave is our lifeline for bottles and lunches. I work at the local gym for 2 hours a night and had to take off work one night because the repairman was late, by 2 hours! I have a brand new microwave that I can use.
Dian of Anaheim, CA (03/10/08)
We purchased a Whirlpool Gold Oven/combo 6/7/2007. The control board went out 9/1/2007; the thermal limit went out 12/21/2007, now the oven won't heat again 02/27/2008 - I've had it.
I thought I'd come to a complaint site on Whirlpool to see if anyone else has had problems like mine. I wanted to be fully armed consumer before I make the call for the 3rd time on a broken oven. A technician told me a 3rd safety device needs to be put in today's ovens. Something to do with electrical current and the new way ovens are made.
Also appliance manufacturers used to make their own parts. Now, the parts for many different companies are made by ONE manufacture.
Diane of Rockford, IL (02/24/08)
We bought a Whirlpool Accubake self-cleaning oven in September 2003. It looks good but the Accubake is an oxymoron. Shortly after our oven was installed we were cooking Christmas dinner and the oven just quit. Once it cooled down we were able to re-start it. Then, quit. The repairman replaced the sensor.
Roughly 12 months later we found the oven temp was far from Accubake accurate. It was not heating to temp indicated on control panel, and when it finally reached the correct temp it then exceeded it. Surprise - need a new control panel! We were just outside the warranty period and the Whirlpool Customer Service rep was very pleasant, but no financial remedy was offered.
We have chosen to use an oven temp thermostat for the last 4 years and now the broiler doesn't work. I don't think it is too much to ask for a product to work for a reasonable amount of time (the operative word being reasonable).
Trudy of Surrey OTHER (02/20/08)
We had our Whirlpool Gold oven control panel replaced within the one year warranty period. It took a total two ridiculous weeks to get a hold of Whirlpool and get the panel installed. Six months later, the exact same problem has occurred and we cannot use the oven. Whirhpool has said there is only a 90 day guarantee on parts and labor even though the industry standard is one year on the replaced part. Since talking to a repair man we have learned this is a common problem and many people have to replace the control panel multiple times!
We can't afford to spend upwards of $300 every six months on a control panel for this oven. We also didn't plan on working meal plans around a broken oven. They should honor their products, and fix the problem!
Jose of Calexico CA (01/29/08)
I can't believe that our 2 years old whirpool electric range is slowly fall apart. First the oven door was broken, I tried to repaired but the small pieces of the door never fit in their place again. Then when I baked a pizza, a very strong smoke with burn smell appears by the front buttons., This is a piece of junk. We will never buy another product from this brand
Kate of Hapeville GA (01/25/08)
I purchased an over the range microwave made by Whirlpool in July of 2007 which acted up a bit when it was first installed (the touch screen wouldn't respond when I touched it) but after about 24-48 hours it worked. Since then the screen worked on-again off-again until October (nearly 4 months ago) when I called for a repair. Since then, whirlpool has sent out two different repair companies. I have stayed home from work, and therefore lost money, 9 or 10 times for repair men to come to my house. Whirlpool refuses to replace my microwave and insists that I keep allowing the repair companies to attempt to repair my appliance until they can confirm that it is not repairable.
The problem here is that Whirlpool keeps shipping the repair companies broken parts, and the repair companies don't check their parts (even though I have requested them to) until they arrive at my house and dismantle my microwave. I am stuck in a catch 22. If the repair company fixes my microwave then that's fine, but I cannot get a new microwave unless they say that mine is unrepairable. The repair company cannot say that my microwave is not repairable until they replace the part that they think is broken. They cannot replace the broken part unless whirlpool sends it to them in one piece.
The first repair company I dealt with had poor customer service on the telephone, and instead of contacting whirlpool to request proper packaging on their parts, they made me do it. When I contacted Whirlpool, they told me that they don't ship parts to repair companies, and recommended a different company as the solution. I have since learned that Whirlpool does ship parts for repairs, as the supervisor at whirlpool today offered to do exactly what I requested two months ago: make sure the parts are packaged properly so that they arrive safely. If they had done that at the time I requested, I would have been able to go to work 5 more days, and would possibly have had a functioning microwave before Thanksgiving. They will not tell me how many times they will ship a broken part or how long I have to wait before they put customer service first and give me an operating appliance. They have offered to extend the warranty for 6 more months, which seems only fair sine the microwave had been out of service for 4 months and I do not see a light at the end of the tunnel yet.
I have lost at least $1500 that I would have earned had I been able to work the 9 days that I missed.
Marcy of St. Ignace MI (01/21/08)
I purchased a Whirlpool Double Oven Model #RBD275PRT00 and had it installed in November 2007. I immediately noticed that the lower oven door exterior got very hot when in use. I had a service company test the surface tempature of the door and exterior cabinet. The door got up to 185 degrees and the cabinet got up to 160 degrees. I contacted Whirlpool, who sent this problem to their engineering department. I never received an answer from engineering regarding what was causing this problem. We then attempted another service call to try to remedy this problem. Upon checking if the repair had solved my problem, which it didn't, my daughter was accidently burned on this door. I immediately called Whirlpool and talked with their safety department. A new unit was sent to me. It, however, has the same exact problem. The lower oven door still gets hot enough to burn someone. When I called Whirlpool to report a continued problem, they basically told me too bad, as far as they were concerned it was fixed. This, even though the new unit had the same problem as the first. They will not refund my $1200.00. I am so afraid someone is going to be seriously burned.
I am now out $1200.00 for the cost of the oven, plus any money that I will spend on a replacement. Not to mention the danger to my famiy. This is a serious hazard.
Valerie of Massapequa Park NY (01/20/08)
Broiler element comes on by itself, even with oven off. THIS IS A MAJOR PROBLEM.
Hollie of Princeville IL (01/20/08)
We purchased a SF368LEPQO Whirlpool range 3 years ago for our new home. It always had to try to light more then once when we would use the oven. After Thanksgiving, we could not get the oven to come on at all. We had a service company come out and we were told we would need a relight kit. He also said Whirlpool had a problem with the burner lighting and not staying lit. So they have this kit to make it keep trying until it stays on. After a week or two the service man returned and installed it. It does work, BUT now it tries between 4 to 8 times before starting to heat. I feel very uncomfortable and it's a bit scary that you keep hearing the oven trying to light over and over again. After all this is gas were talking about
Jan of Snohomish WA (01/14/08)
We installed a WHIRLPOOL GOLD gas slide in range in our BRAND NEW kitchen in Sept of 2006 and began using the product in October 2006. By march of 2007 (5 months) I noticed the enamel was peeling off the cook top. We had Sears come out and replace it and then again in July the same thing happened and in the same spot. They replaced cooktop number 2 in late August and within 90 days cooktop number 3 is doing the same thing. I have contacted WHIRLPOOL and they said they will give me 15 percent off on the parts. Why would I want another part when the same thing will most likely happen again? Four cooktops in 15 months is unacceptable. Whirlpool has said that is their BEST offer.
Every time we replace the cooktop my husband has had to pull this bad range out of the space in the counter. This results in damage to our new countertops and possible damage to our new flooring as well. I have spent HOURS on the phone with whirlpool. I have faxed them photos and letters and they don't even take the time to return a call.
Valerie of Surrey OTHER (01/12/08)
I purchased a Kitchenaid (Whirlpool) gas slide-in convection range and within the first 6 months, the door locked when I was cleaning the control panel and required replacing. This was under warranty. Now it is 3 years later and it has done it again. The door has locked accidently and won't release. I also happened to buy a front load washer (whirlpool) in Nov 06 and Dec 07 the washer quit mid cycle with the door locked. The door lock needed to be replaced, a $200 repair, but after much persistence, Sears paid the bill. I believe there is a defect in the door locking mechanisms of these appliances. When I questioned the Sears sales people, they denied hearing of any problems in spite of the fact I happen to have 2 appliances with the same problem. The only thing they want to know is if you bought the extended warranty, which I don't think one should have to buy to have a reliable product.
Morris of Valparaiso IN (01/08/08)
The interior light on my over-range microwave went out a few days ago. I looked inside the cabinet to find no access panel or light lens I could remove to install a new bulb. I went online to find instructions, none seem to be available for microwaves due to stored energy possibly causing electrocution to the unsavvy DIYer. I did call Whirlpool Corp. and spoke to 4 persons, explaining to each my situation and each referred me to the next person. The last person I spoke with was Brenda. She told me this unit would need to be serviced by an appliance repair technician, it is not serviceable by the customer. I called a service company to find out the charge for replacing a light bulb would be $95.00 per hour (not sure how long it may take) plus the service call plus parts. It seems the design and engineering are faulty to require this kind of excess. If I were to follow the same logic, why is it possible for me to remove/install the light lens on the underside in order to replace dead bulbs as I have done in the past? There are wires and sharp edges that can surely cut your fingers, why allow this? I haven't spoken or written to any others about this situation yet. I will try to give Whirlpool Corp. an opportunity to consider my dismay. If it comes down to replacing the microwave for such a minor issue, I may replace the dishwasher (Whirlpool) with a brand other than any of Whirlpools products and it's many brand names.
Terri of Foothill Ranch CA (01/03/08)
I bought a Whirlpool gas Range in November 2003 for our Kitchen re-model. We purchased the range at Lowes in Ranch Santa Margarita, Ca. The re-model took about 60 days. So really I used the range or oven for the first time that Easter. We are not a family that cooks at home so most of our cooking is on the stove top or microwave oven. In June of 2006 I needed to have the control panel replaced. Code E2-F1. This drove me crazy. It controls the oven temperture. You never know if your food is cooking or not.
Last August, 2007, I discoved a wonderful place called Super suppers. This allowed me to make and cook at home. So I have been using the oven around twice a week and cooking for my family. This Christmas time my control panel when out again. Same code E2-F1. I called the company and they said that since I didn't pay for the extended warrenty that I would have to pay for another service call and replacement part. My neighbors know how much I cook and they can't believe that my oven is broken again. I had to cook my Christmas dinner for my family and extended family at my next door neighbor's house. The Model # SF379LEKS Seriel # RP2718496. I can't believe that Whirlpool would not stand behind their product. I thought that we were buying a respectable brand. Times have changed. It's hard to find an appliance that will last more than 5 years I guess. Thank you for your help.
Sharon of Riverside NJ (12/27/07)
I bought a Whirlpool gold accubake range 2 1/2 yrs ago for $1200.00. 6 months after we bought it it wouldn't light. We had service come out and replace the igniter. It still did it and also shut off by itself. Everything that could be replaced was. The last straw was on Christmas when the temp went up to almost 500 while on 350. This is the 2nd time. I spoke to Whirlpool twice and all they told me was they were sorry I was unhappy with their product. This is a fire hazard. I now have to spend more money to purchase a new stove and as I stated everything is new, the comp board, ignitor, sensor, etc. I feel I should be compensated in some way
It is a financial hardship as within 2 1/2 years it has cost me $1200.00 plus the cost of a new range ($900.00) plus the mental anguish of dealing with these people.
Betty of Binghamton NY (12/22/07)
Don't buy a Whirlpool Gas Range. Our model SF379LEKT0 has defective materials as far as the control panel goes. Oven wouldn't start, thus creating a gas smell. Husband replaced control panel ($151.00). Easy to install and the repair services want $750.00 or more. As of today, 12/22/07, again oven won't start, and I hardly use the oven. The control panel controls everything, we were told. Another thing I hate about the stove is: the front gas controls can easily be turned on just by leaning against them. We commenced to smell gas and find them slightly turned on. This has happened more than once. We are very conscious about turning them off, too. We are dumping the Whirlpool and getting a different range tomorrow.
Irene of Las Vegas NV (12/18/07)
I purchased a g2Microven (Model #GH6178XPS-0) in late 2005 as part of my kitchen remodel. It is a combination microwave/grill oven. While the inside works just fine, the outside is so cheesy that I decided to replace it next year with anything else. Here is a list of my complaints:
1. Plastic cracking/splitting at various spots for no reason
2. Stainless paint rubbed off during normal cleaning, revealing white plastic beneath
3. Handle broke off when opening earlier this year. It costs $69 to replace (part only). The new one just broke off again. I hope Gorilla Glue works.
4. Lightbulbs go out regularly and are difficult to replace.
Here is my issue: I'm a 55-year-old woman who lives alone. My grandchildren live in California, and therefore, cannot cause damage to my stuff. This microwave has been falling apart on its own with less than normal use. Why is this $700 appliance cracking when it's barely being used? I contacted Whirlpool several months ago and never heard a thing from them. I just tried emailing them when the handle broke off again, we'll see what happens.
If the Gorilla Glue doesn't work, I will have to shell out about $150.00 to have another handle replaced. Although I was able to schmooze my way into having my extended warranty pay for it the first time, I was told that was a fluke and it wouldn't happen again. In order to have a dependable, functioning microwave, I will have to purchase another one because I'm quite loath to spend any more money on something that is crumbling every time it's touched!
James of Huntsville AL (12/17/07)
I contacted Whirlpool 11/30/2007 in reference to Side by side Refrigerator Model# GD5SHALQ02 not working. Whirlpool scheduled an appointment with Appliance Care Inc. because they do their warranty work. The Repair Tech came 4 Dec 2007 and stated to my wife that this is an easy fix. My wife ask the Repair person if they could wait for me that I was on the way home and would be their in about 10 minutes. I had the proper tool to clean up the burned pin on the compressor. Because the compressor was still under warranty I did not want to attempt to repair it (Void Warranty). The repair tech looked at the fridge, went to his truck and got some tools, and cut off the burned pin coming out of the compressor.The pin was 3/8 of an inch long. When he cut the pin off there was less than 3/16 of an inch left. He replaced the start relay with the old capacitor that was burned on one side. The fridge started working. He told the wife it would cool down in 24 hours. She once again asked if he would wait until I spoke with him; once again he declined. I arrived home in time to see his truck leaving.
When I went into the house you could smell the relay burning, and the fridge was cutting on and off. When I looked at the compressor you could see the arcing between the start relay and compressor. After removing the start relay which already showed signs of burning, I saw that he had cut the pin off. He never put the ground back on the compressor or the clip that holds the start relay to the compressor. By cutting off the pin so short he created a high resistance connection that could have caused a fire.
Around 11 a.m. I called Appliance Care, Inc. and requested to speak to the owner. I informed them what the repair person had done. They told me the owner wound call me right back. About 5PM I called back and was told the same thing. Finally the wife of the owner called and wanted to know if the fridge was working. Once again I informed her to what the repair person had done. She said they would order a new compressor. I am still waiting for them to call about the compressor. I believe the compressor could have been repaired if a competent repair person had been sent. The action he took damaged the compressor beyond repair. If I don`t hear from Appliance Care by Friday (12/21/07) (16 days), I will call Whirpool to report this damage caused by their Tech.
I have not had a fridge since 4 Dec 2007. I don`t know the dollar figure for lost food. I would have been happy if the fridge had been fixed. I feel this company provides very unprofessional repair service. Look Out.
Ronald of Cypress TX (12/04/07)
I own 4 major appliances manufactured by Whirlpool in 1999 - 2000. Three suffered defects after the warranty expired when the appliances were less than 5 years old. Two had paint problems. The oven control panel failed - $200. Paint is peeling from the refrigerator and the cooktop. I have discussed this with paint experts and the top coat is separating from the primer. This is a (hidden) factory defect due to errors made while painting during the manufacturing process. The plastic cover for the crushed/cubed selector switch has also failed. Whirlpool refuses to help.
The oven failure cost $200. My wife is insisting that the refrigerator be painted for $300 or replaced $1500. I believe there was a general lack of quality and Whirlpool should stand behind their products.
James of Kailua-Kona HI (11/02/07)
Our Whirlpool Gold Accubake Range model GY396LX was in need of cleaning, so we pushed the self-clean button. We went to cook dinner, and the touchpad would not operate. This is the second time that a two-year-old oven has failed. The first time was at 10 monthsand still under warranty, the touchpad was replaced, parts & labor. The new touchpad has functioned well for over a year. The official Whirlpool repairman, who says this is a common problem, states that the high heat from the self cleaning operation fried the touchpad. It costs several hundred dollars to fix.
I contacted Whirlpool thinking that if this was a common problem, they might pay for the touchpad. I am willing to pay for the service call and the labor. They are sorry, but they can do nothing. This is not acceptable I tell them, what about honoring the Whirlpool Gold name? We are sorry, we can do nothing about it. Even their own representative tells me, When you fix this, never use the self cleaning operation. Remove the door and manually clean everything. So, this is how an $1,100 oven is to operate? The touchpad goes out once every year, and Whirlpool will do nothing. So, bottom line, avoid this model!
Donna of Tuxedo NY (10/11/07)
We purchase all our appliances at Sears for our kitchen remodel. Spending over $1100 on a range was a first for us, but the Whirlpool Gold range model GW395LEPB02 fit my needs exactly and I figured that Whirlpool is a quality brand. They really pushed us to get us to buy an extended warrantee but I've never had a problem with a stove, and at this price, it should last forever right?
Before the year was up, I started getting mail nearly daily offering me extended warrantees on the range, and the Maytag dishwasher and the Jenn-Aire fridge. After about 13 months of use, and having used the oven perhaps 10 to 12 times at the most, the electronic touch pad became inoperable. I called Whirlpool and their tech support seemed very familiar with this problem, and gave me an appt for service. I called A&E myself just to be certain that they knew the details of the problem, and when the service man came, he touched one of the 'buttons' on the touch pad and informed us that it needed to be replaced. $65 for a service call, and over $200 for the new touch pad.
It's been a week, the part hasn't come yet although payment in full is collected at the service call. After researching this problem online, I find numerous complaints about the touch pads going bad in as little as 3 months, and some people had to have it replaced several times.
Charles of Tampa FL (09/28/07)
My wife and I purchased an upgrade Whirlpool Range from Sears in Jan. 2003. The 'New' range has a defect on the range's glass door on the outside. The part is called trim but in reality it is a bracket supporting the 29 X 20 glass front on the door. This 29 bracket has totally rusted so badly that the paint chipped off revealing the strip of rust. This doesn't look nice nor is it right. In all my years as an appliance purchaser (60+) never had a stove that had rust.
Lisa of New Caney TX (05/04/07)
We built a new home w/ ALL new appliance from Whirlpool in Dec 2005. Six mos after living here our range a Whirlpool Gold began giving us problems. Model GW395LEPS03. It raised the temp on its own burning a roast in less than 30 min. Repairs took about 2wks. Then in Oct 2006 the oven would not heat, repair took 2wks again and malfunctioned the following wk. Repaired again and caught on fire the day before Thanksgiving 2006. This range was still under warranty. During this time, I became extremely frustrated and demanded a new oven. Only after it caught fire did they agree to replace it. Then it took 4wks to get a new one. All total for 2006 I was without an oven for 2.5-3mos. Fast forward to now May 2007. The new range is malfunctioning. On April 3, 2007 I was heating soup on top of the stove and spilled a tablespoon of liquid and it dripped on the front of the stove down onto the keypad. This caused the oven not to work. None of the buttons work. I called whirlpool due to the range still being under warranty and a repairman was sent out to diagnose the problem. He discovered that the keypad would need replacing, which as of now is on back order. I contacted Whirlpool customer service today, May 4, 2007 and was told this part is back ordered and they do not know when it will be available and there is nothing that can be done.
Marianne of Senatobia MS (04/25/07)
I have a whirlpol double oven, model number RBD277PD. The self-cleaning mode turned on while baking, locking the door and could not be switched off on the console. My kitchen was filled with smoke. I had to flip the circuit breaker and each time I turned the breaker back on the oven broiler started back up. The console did not indicate that it was in the cook mode.
When I called whirlpool, they agreed to pay the labor charges but not the parts charge. The oven is out of warranty. That seems to me to be on admission of taking partial responsibilty...just not the most expensive part. They instructed me not to turn the oven back on. That was a week ago. The authorized service rep is having difficulty getting the part from Whirlpool. This same model number RBD was recalled by the company but, since my serial number was not in the same range of recalled numbers, I'm out of luck.
Don of Flemington NJ (03/29/07)
Oven doors locks and goes into self-cleaning mode while baking and cannot be shut off at the console.
Food burns and now we have no oven to cook with.
Norman of Madison, WI (12/06/06)
We purchased an electric Whirlpool built-in oven in 2001. Five years later, it periodically will switch to clean, locking and burning whatever is in the oven!
We have not discovered a way to shut it off other than turning off the circuit breaker. Normally, products are designed to fail in a safe mode. I do not consider an oven turning itself on to the highest temperature possible for a couple hours before it turns itself off as failing safe.
We have a friend that has had the same problem. After four visits by a repairman with a different part replaced each time, they are still having the same problem.
Mattie of Athens GA (11/05/06)
I bought a double oven for the price of $1700.The first time i turned it on it blew up and nearly burned my house down. I had to pay an electrician (to make sure nothing was wrong with the wires or fuse box) and have been without a stove for four weeks.They refused to refund my money or replace the stove.
Susan of Dublin OH (11/02/06)
Oven model RF368LXPQ1 The oven will not indicate when the temp.I have set is ready. No matter what temp I set it at the buzzer goes off at 250 degrees. They said I should wait 10 minutes for it to heat to temp I want. No buzzer and you still do not know if it is at that temp. I am a grandmother and my kids like to cook brownies etc. Well they never know when to put in. I have had 2 repair men in and numerous phone calls to Whirlpool--they think I have it turned to celsius. I said the oven clearly says F
when I started my calls etc. The oven was still under warranty. Now it is not. It is 14 months old. My damage is to myself--that every time I bake I get so aggravated. I bought an oven temp thing to go in oven and they said that is not good because oven heats differently in different areas.
Steven of Chesnee, SC (09/09/06)
We purchsed a new Whirlpool range. The unit is still under warranty but the oven's control board has failed 2 times, and we have had 98 days with no use of the oven. We asked for a replacemnt range due to the unit failing 2 times under warranty. We want another model with no control board. Whirlpool said, "no way, wait for repairs".
Whirlpool customer service advised us to buy a small counter oven to use as we wait for our repairs!? Hopefully they taped that comment for review.
Ulric of Leesburg FL (08/31/06)
A Whirlpool gas range model number SF377PEGb5 was purchased with our new home on 2/17/2000. We begin to have intermitant problems with the oven heating about 6 months after we moved in. We would let it cool down & the oven would heat again. In April of 2004 the oven wouldn't come on or heat and the tech was called. On 4/9/04 the tech came & said the control had to be order and do not use the oven. on 5/6/04 the part was installed and burner was replaced due to a recall. In September the oven would not come on to heat and service was called again. We noticed that if we used the left rear burner the over wouldn't come on. On 9/29/04 the tech said the Sparks module would have to be replaced. I sent a letter to Whirlpool Corporation on September 29, 2004 asking that they provide the part as we feel it has been defective from 6 months of purchase. They declined.
Kelly of Pittsburgh, PA (07/30/06)
Bought a gas stove in May 2004. In October 2005 the oven started working intermittantly. So far we are out $400 as we have replaced the controller, temperature
They still don't have a clue what the problem is and still don't care. How's that for customer service?
Ken of Delray Beach FL (01/23/06)
We have a 2 year old Whirlpool slip-in range. The door will not stay shut tight enough to seal and the light in the oven stays on most of the time.
I can easily push it shut but usually opens back up enough to turn the light back on.
Roseanne of Fort St.john, B.c. OTHER (01/23/06)
The tempered glass on the front of the oven door to my Whirlpool Inglis oven blew up in my face on Saturday morning. The stove is ten years old, was not on at the time, and I was washing the glass down. There was a bang and then glass everywhere.
All that came out of it was small cuts on my face and neck as I had reading glasses on at the time.
I do not expect warranty but wanted them to know of the incident, in case there was ever a time that this should happen to someone else that wouldn't of been so lucky to have a pair of glasses on. I have reordered another glass replacement which is not a problem, but they wanted me to pay for a technician to come and take a look at what went wrong.
I will not pay the $69.99 for a technician to come over and inspect a bunch of broken glass. They appear unconcerned in looking into this with the possibility that it could save them a law suit in the future. There was no manager of the company that I could take this up with, they said that they would make a file and keep it in case it should ever happen with anyone else.
Karen of Ingleside IL (01/05/06)
On 12-14-2005 the Fire Dept was called to my house on a Carbon Monoxide call.They determined the cause was coming from my oven.After speaking with the safety dept at whirlpool.They treated me very poorly and told me a running refrigerator was more important. Well the serviced it on 1-03-06 I asked the service man if I should be concerned about the CO. I have little children. He told me no it wasn't even carbon monxide to begin with it was natural gas.
Today is 1-05-06 we cooked dinner using our oven guess what? Our CO detector went off again. How long do we wait now with headaches, and once again without an oven? The stove is only 3 years old.
Trevor of Melbourne FL (11/11/05)
I purchased a Whirlpool gas range (model SF387LEKB) in June of 2002 from Sears. In March of 2003 I had a problem with the regulator. A repair technician from Sears came out, diagnosed the problem, and replaced the regulator. No problems until November of 2005. There appeared to be no gas flowing to the oven, and therefore it would not ignite. The top burners worked fine.
Again, a repair technician from Sears came out but could not pinpoint the problem, and so he suggested the control panel needed to be replaced, since it controlled the flow of gas to the oven. He said the cost of a new control panel would be $750, which is close to the cost of the range itself. Neither Sears nor Whirlpool would take any responsibility, since they said the range is out of its 12 month warranty period.
Janice of Aptos CA (09/17/05)
The control panel in the whirlpool has gone out twice now and acts crazy. I turned on the oven and the self cleaning came on and locked my potatoes in the oven. I turned off the circuit breaker but Whirlpool must be the worst brand of oven I could have purchased. This is the second computer panel that has gone out. My mothers oven still works after 50 years with just an on/off switch.
Beverly of Rensselaer NY (08/23/05)
I bought a Whirlpool self cleaning electric range model # RF364PXK about 5 years ago from Rent a Center in East Greenbush New York..Today, I slammed my hand down on the stovetop and it shattered! I am a small woman, so the force was not that powerful.. The only thing I can think of is after using the stove top for awhile the tempered glass weakened and this is a defective stove top.
I wanted to complain about this because if I had not had a cloth cover over the stove at the time, I would have gotten badly cut by this supposedly 'UNBREAKABLE" glass stovetop..Since my 12 year old grandaughter uses this same stove, it could have just as well happened to her by putting a full pan of water on the burner part... Then I would have her in the hospital getting stitches.
I called Whirlpool at 1-800-253-1301 and I was told that it was not a warranty issue as I hit the stove which is not considered normal use.. I told the woman that IT WAS A SAFETY ISSUE, that tempered glass that is said to be unbreakable, should not have been able to be broken like this by my hand.. What if a gallon pan of water was accidentally dropped by a slip of the hand??? Either way, the glass should not break!!! ANYONE USING THE STOVE AFTER A PERIOD OF TIME WHEN THE SURFACE IS BEING REPEATEDLY HEATED AND COOLED FOR YEARS COULD GET BADLY INJURED!!!
Susan of Belle Plaine MN (07/20/05)
My husband and I moved into a new home last April. All the appliances were new, but we did not choose them--they were already installed. Exactly one year and one week to the day of moving in, my Whirlpool oven's control board malfunctioned. I contacted them and, as everyone else has mentioned, because I was outside of the one year warranty (one week, mind you), I was completely out of luck, end of story.
I explained to them that I was 8 months pregnant when we moved in and we did not get our air conditioner installed until that fall, so the oven/stove went completely unused for more than 3 months. Basically, the thing broke after 8 months of use. Whirlpool couldn't care less.
Richard of Kenneth City FL (09/15/04)
Control panel caught fire on my Estate range. Four months out of warranty. THis happened in the middle of the night . The fire blackened the corian full high back splash behind the range. Thank God that it was there.
Range is useless. My concern is for others who may next if this is not a isolted problem. They want me to pay for the labor to fix the range. I don't want it in my home.
Jane of Kailua-Kona HI (3/19/04):
In Feb. 2001 we purchased a new Whirlpool self-cleaning slide-in electric range #GY396LX. In May, 2002 the stove wouldn't work and we were told we needed to replace the control board. We were not charged for the control board, but paid $82.00 for the repair work. In June, 2003 I decided to use the self-cleaning cycle for the first time. It didn't work, so I again called the repair people. They said I needed a new door latch. I finally received the part, it was installed and cost us $52.69.
Where is Quality Control? Now it is March, 2004 and the clock and timer won't work. I was told that I needed a new CONTROL BOARD! I am so disgusted with the workmanship on this machine! We hardly use the stove and it still needs way too many repairs! I think Whirlpool should have paid for all of these particular repairs.
Edward of North Wilkesboro NC (2/10/04):
I bought a Whirlpool Range (GY396LXGB2) about two years ago. When I installed it, the control panel would not work right. Had to replace the control panel. Three weeks ago, the oven would not work. You guess it, the control panel again. This time, it cost me around two hundred dollars out my pocket to replace it. I can't stand much more of this. What ever happen to the saying -- They're built to last.
David of New Ipswich NH (12/18/03):
I purchased a Whirlpool flat-top convection oven, model GR450 LXH in April 2003. The oven first started sparking out the back about a month after purchasing it. I thought it was a lightbulb burning out but a few weeks later the oven turned on by itself and it got dangerously hot -- you could feel the heat and could smell wires burning. We called the dealer he came out and said that the thin piece of aluminum that was supposed to protect the back of the oven was rubbing up against some wires inside and had probably shorted something out. He took care of the wires and bent the shielding so that it wouldn't rub the wires anymore.
The stove seemed OK for about a week or 2 than it started doing the same thing and to top it off it wouldn't cook -- it would heat up for about 5 minutes and than gradually cool down. It was and still is an intermittent problem. The dealer came out again, levelled it, checked out a few things and said that everthing seemed to be OK if we had another problem call Whirlpool.
The oven seemed to be OK for a month or so, and than in September it stopped cooking properly again. We called Whirlpool it took 4 weeks to get a serviceman out to replace the control board. It seemed OK for a few weeks now it is doing the same thing, not cooking right. I have been on the phone with several people including Whirlpool safety who insists on sending another tech out. I instructed them that I did not want a tech at my house and I wanted a new stove -- they refuse to refund or replace the stove without a tech coming out to asess the situation. I have been without a properly working stove for at least 4 months now.
Lori of Bay City MI (9/29/03):
I feel Whirlpool should be paying for the repairs on my stove or help me with the cost. You can not get any help from the Consumer Assistance number. They pretty much don't want to hear your complaint if you don't have a warranty! You can't get anywhere with them. Oh well, if you don't have that warranty too bad is what they are really saying.
I have had my Whirlpool stove for three years. I had it repaired in Dec. 2000 for a ignition module. I was told there had been problems reported with that part. Here I am having to have the ignition module replaced again. Remember, I have only had the stove three years and this part will replaced twice. I feel I should be able to count on my appliance for more than three years whether I have the warranty or not. I have never gotten a warranty on any of my appliances and have never had problems like this. I have never had a Whirlpool stove before either!
Kelly of Arlington TX (9/24/03):
The Whirlpool double oven Model #RBD305PD86 has a defect in the self-cleaning mode. When you activate the self-cleaning mode the oven gets very hot and evidently there is not enough seals and insulation around some part of the fuses in the control panel. This is the second time this has happened. The repairman, an authorized Whirlpool repairman, said that he has seen this many times with this model. He suggested spending money to replace it instead of repairing it, due to the problem most likely happening again.
Damage Resulting: I am out $250.00 for the first repair and approximatly $350.00 to repair it this time.
Rita of Bristol PA (7/3/03):
In August 200l, we purchased a new condo with new appliances. All of the appliances were Whirlpool. I had to call a repairman in Jan. 2003 because my gas oven was getting very hot and burning everything. The service tech put a new sensor in which cost me 148.40. It worked for a while then it started heating up again. He said to call because the computer may be under warranty. Well, I called and it is not. I can't believe that a stove would be sold that only lasted a little over a year. The tech said that I need a new computer.
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