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Beth of Virginia Beach VA (07/29/08)
The latest problem (thawing and refreezing) turned out to be a bad cold control -- replaced to the tune of $130.
Lowe of Market Rasen UT (07/28/08)
Bought a fridge freezer, ice machine didnt work from the day we bought it. They said they would bring someone out to fix it. On both occasions I asked them to call in afternoon after work but they called when at work refusing to come out again umless pay 35.00 pounds.
So until I pay this charge have a brand new fridge freezer that dosent work.
Belinda of Manhattan Beach CA (07/25/08)
Whirlpool Gold Refreigerator purchased 12/04 - Delivered 1/05. IceMaker Stops working in 3 years? Tech come out tell me the fee for replacing the entire IceMaker $430.00!!! Only 1 person uses this IceMaker! Why would the entire engine stop in 3 years? Customer Service could only apologize that it no longer worked! I will never purchase anything made by Whirlpool
:beth of Virginia Beach VA (07/24/08)
Purchased a Whirlpool top-mount refrigerator in September of 2003 (hurricane Isabel destroyed my 20-year-old GE). In May 2007, I had to have a bad relay replaced. Lost all my food. In Feb. 2008 had to have a new compressor installed. Lost all my food. In June 2008 I called a repairman because of a loud noise everytime the unit cycled on or off. He said a ground wire was unconnected and he reconnected it.
This month (July 2008) I noticed frozen water in the bottom of my freezer and at first thought something has spilled. I then realized my food had melted and refrozen. Today I came home from the grocery store with a bagfull of frozen food to find that everything in my freezer was thawing. I called a repairman, who advised me to put the control at its highest position until they could come (in two days). Right now everything has refrozen again. But I wonder what condition my food is in from all this thawing and refreezing. What a lemon I have.
Ken of Lakewood CO (07/20/08)
Approximately 3 years ago we purchased a $2,000 Whirlpool Gold refrigerator (model GC3SHEXNBOO) Although we had to have the ice maker serviced twice in the first year we were overall pleased with the product. About a month ago the refrigerator overheated and we unplugged the unit. The repairmen said it was a blown fan and, after checking, said it would take 3 weeks for a new part. We called the main service center since we thought the time frame was excessive (also followed up with letter) and was informed since we were out of warranty it was too bad.
After 3 weeks the part was replaced at a cost of $360.00 only to blow again within 24 hours. Another call to Whirlpool said we would have to go through the entire process again. When I said I would like to stay with an American company and willing to buy another Whirlpool they offered a discount of 10% (later went to 15%. I now own a Samsung. Guess basic service, and caring, is gone. Anyone else notice overheating, blown electrical with Whirlppol?
Maria of Waterbury CT (07/14/08)
I purchased a fridgerator in 04 at Bernies, It has borken over 3 times, first was the the ice maker, then the door cracked completely,amd it still still cracks and now it does not cool and all my groceries got ruined and I called the company and the said they would come today at eleven. I missed a day of work and the called saying they would have to come in a week. I have two children and I can't buy any food for a week for it will spoil.
James of Papillion NE (07/12/08)
Since the purchase late in 2005 from Nebraska furniture mart we have had 4 service calls on the ice maker. We have one more service call in again and it will be the last. We have spent over 400.00 dollars in fees to fix the ice maker from hell.I will not spend any more money to repair something that cannot be fixed
instead i will purchase a new refrigerator and beleive me when i say this it will not be another Whirlpool product of any kind. further more i will tell everyone who is about to purchase a Whirlpool product that they are junk and do not waste your time or money.
Bonnie of Kent WA (07/10/08)
I purchased a Whirlpool side by side refrigerator with water/ice dispenser in the door at Best Buy in July 2004. The first time I used the crushed ice dispenser, it malfunctioned and now neither crushed nor cubed ice dispenses and I have difficulty closing the door because ice is growing on the storage unit inside the freezer. Because I did not use that function until after the warranty period, Whirlpool will not fix it for me.
The interesting thing to me is that my boyfriend has the exact same refrigerator and it has the exact same problem. It appears to me to be a manufacturing defect, but they are blaming it on the age of the refrigerator. When I asked to speak to a supervisor I was told that I couldn't because they would not be able to help me either.
Shanmukha of Chennai OTHER (07/01/08)
door problem in my new refrigerator.
Rajiv of Delhi OTHER (06/26/08)
This is a supervicor in the Whirlpool Comapny and he is not listening to customers and making flase statements. I kept waiting for his call for hours when he said that he will call me in 5 MINUTES. When called again they are not there and no one responds.
The problem still persists and its been 15 - 20 days and we are not able to use our refrigerator. Moreover, the worst part is without the problem being resolved they are closing the complaints.
Rajiv of Delhi OTHER (06/26/08)
This is a supervicor in the Whirlpool Comapny and he is not listening to customers and making flase statements. I kept waiting for his call for hours when he said that he will call me in 5 MINUTES.
The problem still persists and its been 15 - 20 days and we are not able to use our refrigerator. Moreover, the worst part is without the problem being resolved they are closing the complaints.
Chris of Jasper GA (06/23/08)
We purchased this refrigerator from Lowes on the 16th of November, 2007. Within a couple of weeks having the refrigerator delivered and setup in our new home, the blue l.e.d.(s) that show you the filter level and the ounces just stopped working. The model of the refrigerator is GF6NFEXTY Whirlpool Gold.
We called Whirlpool and they sent out a company to check it. The tech ordered some parts that arrived a couple of weeks later. The tech came a week after the parts had arrived and fixed it. One month later the l.e.d. that surrounds the crushed ice button goes out. Same steps as before, we called they sent a tech, he came and looked, parts were ordered, parts were shippedetc.
This time the tech tells my wife that it is a good thing this refrigerator is under warranty because the last repair would have cost us $800 and this would have been the same. It was fixed for a few weeks and then it happened again.
This time the tech replaced a so called faulty power board. He said that Whirlpool recognized there was an issue with these refrigerators power supplies shorting the main panel. He replaced it again.
One day after this repair, the l.e.d. for cube ice dispenser goes out. I called Whirlpool again and told them I want a new refrigerator. I was told that the warranty only repairs the unit, it does not replace it. I called Lowes, they could not help. If I ever get through this, I will never buy a Whirlpool product again. The parts came in today and I am waiting on the tech do it all over again. I sure fell sorry for the company that will be insuring the extended warranty? that I just purchased for $80. If you are looking at a new refrigerator, please think twice, three, four times about getting a Whirlpool. If you do, make sure to get an extended warranty.
Over $3,200 in repairs on a $2,400 refrigerator. Thank goodness it is still under warranty.
Mark of Mill Hall, PA (06/16/08)
I purchased a new Whirlpool refrigerator sidekick in the fall of 2004. For the first 2 years the refrigerator worked relatively well, but for the last 2 years I've had nothing but problems.
The refrigerator will not cool anymore. I've had repairmen come to the house twice now, one time filling the gas, another time replacing a relay. Those fixes worked temporarily, but once again the refrigerator is not cooling.
It has a limited five year warranty which is still in effect, but the relay I replaced wasn't covered. The refrigerator has only worked approximately 50% of the time for the past 2 years. I'd love to drive it through the doors of the plant wherever it was manufactured!
Matthew of Hubbardston MA (06/10/08)
In Dec. 2006 I got a brand new Whirlpool Estate refrigerator with my equally brand new condoinium, which was fitted with all Whirlpool appliances. The refrigerator was shut off at the circit breaker for the first 5 months after I bought my condo.
Then from May, 2007 to Sept. 2007 I used the refrigerator for two successive days per week while staying at the condo. Power to the refrigerator was always shut off at the circuit breaker when I was away the remaider of the week.
From Dec. 2007 on the refrigerator has been in use full time by my tenants who are very responsible, no children. The defrost timer and terminator assembly failed sometime around May 9th, 2008. The refrigerator failed operation after approximately 250 days of operation. The replacement assembly cost $109.98. Total of parts plus service cost $214.45. I would have done the repair work myself, but wanted the job done immediately to accomodate my tenants needs.
I wrote Whirpool asking reimbursment of the $109.98, because while the refrigerator was out of the one year warranty, it hadn't even un for a year yet, so I thought Whirlpool should still cover something.The company refused. I will never buy any Whirlpool appliance again. Their quality has really slipped in the last 10 years on refrigerators and dishwashers, from my personal experience.
The repair cost $214.45 for parts and labor.
Seema of Mumbai IN (05/31/08)
the frige is not working and it is the new ref
there is no cooling at all and this is the second time and it is the new ref
Julie of Ocala FL (05/22/08)
I, too, came downstairs to discover a horrible, burning smell that surrounded my Whirlpool side-by-side stainless refrigerator. (unit purchased Summer 2003) We pulled it out and discovered the smell (and smoke?) coming from the back. Unplugged it and called an authorized repair service who came out immediately.
Diagnosis - relay package that was incinerated to the point that it melted the prongs off the compressor, thus killing the whole unit. Because it was still barely within the warranty period, Whirlpool has offered to fix everything, but after reading how many times this has happened, I am scared to accept the parts and keep this time bomb in my home!!! Does anyone have any suggestions?
Tilak of Calcutta OTHER (05/22/08)
I have a 450 litres 2- door refrigerator of Whirlpool India approx. 2/3 years back. About a month ago, the main door came off its hinges, obviously due to some inherent engineering defect in the manufacture. The complaint was made with the company's customer care vide docket KL 0408007451 about a month back. No corrective action was taken although I am covered by an Annual Maintenance Contract, and a month has passed by. Repeated reminders are to no avail. The problem remains unresolved.
A refrigerator is an essential item in every household. I am unable to use it to capacity, since the door is broken. I will have to buy a refrigerator of similar capacity, hence I am incurring an unnecessary expenditure.
Janet of Seminole FL (05/18/08)
I bought a whirlpool refrigerator/freezer on top Model # GTISHTXMT04 Series # ET 18112002 9/06 and had it delivered 11/06. December '07, I noticed 2 top shelves in the front of the refrigerator were cracked. I called Whirlpool and first they sent the wrong parts then when I called again they sent a replacement for 1 of the shelves (the other part was not correct).
I then called the dealer I bought the fridge from and he ordered the parts, 2 more shelves - no charge(one more shelf had since broken). Since I have had this fridge, 1 1/2 years - 3 shelves have broken. They are not covered under my extended warrantee. There is just my husband and I in the house. We have never experienced this before. I know that this is going to be an on going problem and I hope that Whirlpool will come up with a stronger shelf that doesn't break.
Mike of Lee's Summit MO (05/16/08)
My wife and I purchased a whirlpool side by side MODEL ED5FHG in 2003. Last night she woke me up at 3 o'clock in the morning after smelling somthing burning. After searching for the problem for some time I called the fire department. Eventually, after pulling out the fridge we discoverd that the compressor had shorted out and burned around the relay and bottom of the fridge.
I shutter to think of what could have happened to my family if she had not woke up when she did. NEVER OWN one again. NO reason to call whirlpool out of warranty and I know I would recieve no assitance.
Sabu of Jaipur IN (05/13/08)
I had purchased Whirlpool refregartor on dated 09.05.08. After one days no work. No one take care by company yet. I do more then ten complain. Plz suggest me what I can do.
Debra of Sagamore Hills OH (05/12/08)
I purchased a Whirlpool side by side refrigerator Model ED5FHAXS001 on 9-11-07. I called for service on the ice maker in March 2008. The ice bucket is in the door and is one huge block of ice constantly. It hasn't been in cubes since we purchased it. The service person came out and said there was nothing wrong with the operation of the ice maker itself but it was a poor design by Whirlpool by putting the ice bucket in the door. Every time the freezer door is opened warm air hits the ice and it melts thus causing one big block of ice in the bucket.
There is nothing I can do about this and Whirlpool says they won't pay for the service charge of $75 because it's not defective. It is a defective design for the ice bucket to be in the door. They offered to send out another repair person but if they determine the ice maker is working properly then I would have to pay the service charge again. This is rediculous. I have to live with a defective design and pay for the $75 service charge to be told that I have to live with it. What can I do?
The economic damage is $75. There isn't any physical damage except mental stress because of lack of customer service or care.
Celia of Charlotte NC (05/10/08)
whirlpool refrigerator 5/31/04 repaired ice maker 11/10/05 ,6/2/06 again 10/23/07 stil not working ice jams in tray when dropping also throws ice into freezer today 5/10/08 refrigerator is not cooling, Have a ge refrigerator 30 years old in the garage never repaired not once and still running.....
so far $400.00 for repairs on the ice maker ,sears wants 65.00 to look at it plus what ever the repairs will be or buy a service contract for 250.00 for the year .I dont know what to do if I buy the contract it will probably break down after it expires.I purchased it at Lowes but Sears says I bought it from them ,.Why do these stores continue to sell garbage ,they should deal only with merchandise that is of good quality.
C.t.britton of Campbellsville KY (05/07/08)
A Gold Series Whirlpool side-by-side refrigerator was purchased 2 years ago from Lowe's.Several months ago the lights quit working and each time the door was opened it made a roaring clinking noise...which ceased after a few weeks.
Lowe's and Whirlpool were of NO HELP whatsoever.A repairman was contacted and the parts were ordered and finally arrived in 3 months.The cost was only $225.00.Ha Our old Sears refrigerator last 18 years with not one problem.It was still working when we got the Whirlpool piece if JUNK...
Vasumati of Rajkot - Gujarat OTHER (05/07/08)
I purchased a Whirlpool refrigerator of single door with 310 ltr. capacity from a local dealer in December, 1996. The fridge was nice till 6-8 months, but then after a problem regarding it's door started. The PVC strips attached on top and bottom of door starts cracking from the pivot through which door swing-open or close. Then if the immediate care is not taken, the door liners starts delocating due to improper closing of the door and cooling of the fridge affects. Since, it was in warranty at that time, I get the things repaired or replaced. But after every 18-20 months, this repeats.
The company personnel orally admitted that this was a defective design and hence the model has been withdrawn and no longer available in the market.
Recently, on 2nd April, 2008, when I complained for the same to the toll-free call cantre, a local service personnel came and attended. He charged me Rs. 225/- for his visit and gave me a solution to replace the door-liners and pair of top-bottom door strips with an estimate of expenses which also includes body work and transportation to and from service centre to my home. In a couple of days I decided to go for it and informed the person likewise.
He gave me a tentative time of pick-up and returning time of the refrigerator. I waited for him to pick-up but he didn't came on scheduled day. So, I made a reminder call on which he informed me that he was running out of the stocks of that model's door-strip that matches with the colour of the refrigerator and asked me to wait till it comes from the company stores.
I further waited for 10 more days and called him back. The reply was same this time, too. So, I asked his suggestion whether to lodge the complain on the country site of the company. On his recommendation, I did the same. But there was no acknowledgement from the company. In the mean time, the problem is worsened.
Today, on 07th May, when I again contacted the call-centre, the lady attending me informed that my previous complain was closed. She asked me to pay a visit charge again and then only the unsolved complain would be taken care of. This is ridiculous on the part of the company. I am fed-up with the product and reoccurance of this problem which not only affects me in my daily usage but also affects me financially. Please guide.
The problem has costed me more than Rs. 7,000 for repairs and replacement till today. Moreover, when the problem starts, the cooling gets down and hence it starts consuming more electricity. Though, the food-stuff, vegetables and other edibles gets spoiled or looses its nurishing values. These all leads to mental stress also. These all losses cannot be analysed in monetory terms, but has affected me and my family a lot.
Sandeep of Chandigarh OTHER (04/22/08)
I purchased a refrigarator of whirlpool model no.WRHA 282520 appliance no. INA 022204695 on 30 June 2002. Then i purchased a whirlpool home care plan starting from 25 April 2007 for duration of 24 months.
In September 2007 I notuiced that inner linning of the refrigarator started swelling and after a few months it started to crack . It has happened at twoto three places. Maximum swelling is in the vegitable compartment.Ihave been complaing to the whirlpool service centre in Meerut but nothing has happened.They kept telling me that a senior engineer will come for inspection who never came.
In the mean time I got transffered to chandigarh and contacted your helpline and i got the telephone number of Mr Ashish your service manager in chandigarh. An engineer visited on 19 April and informed me to contact the service center where he will submit his report.i then called up service center on 21 April but got no satisfactory reply.Even your service manager has been contacted by me on his mobile twice but so far nothing has happened.
Since it is summer i am facing lot of hardship as warter is leaking from the cracks and also some times you get electric shock.The refrigarator has become highly unsafe. Theh fore I request you to kindly look in to the matter and get my refrigirator repaired to save me from such hardship during peek nsummer season.Also the present state of refrigarator is highly unsafe.
Dawn of Destin FL (04/21/08)
WOW!! My refrigerator-freezer has just died. They just don't make them like they used to. I purchased this Whirlpool product in November, 1983. Yes, that is right! 1983!! It has been in use constantly since purchasing -- for several years as my only refrigerator, and for many more years as my extra storage. Thanks for my many years of service from this Whirlpool appliance.
Rod of Ventura CA (04/15/08)
My Whirlpool Model ED5NHEXMB00 had a smell like burning Electrical. It stopped working later that day.
Fortunately, there was no fire like others have described but there is an obvious problem with these. I have notified Whirlpool and will submit a complaint with the CPSC.
Nancy of Moville IA (04/09/08)
We purchased a new home that came equipped with a whirlpool side by side refrigerator, a 2002 model. The refrigerator started on fire, and I later discovered that it was the compressor/relay switch. I happen to be home at the time, but the house became filled with smoke as the components on the fridge burned. I was able to cut off the power. We have a home warrenty that will supposedly replace or cover the repair, but after reading about all the fires. I do not think I want to keep this model. The repair man agreed had I not been home, our house would have burned down.
Food waste/loss. Home filled with smoke, very upset thinking this could have happened in the middle of the night or when I was not here. Afraid to own same make/model again.
Jim of Houston TX (03/17/08)
In the night of March 7 and 8, 2008 the compressor in my 4 year old Whirlpool refrigerator failed. I reported it the next morning. A service call was scheduled for two days later. The service tech never showed up, but called to informally reschedule. As we talked, I told him the compressor had failed and he verified the symptoms and said he'd order one. I was surprised he didn't have one on the truck. Houston is the fourth largest city in the US, and for a major manufacturer to not have warranty repair parts shows a disregard for the customer.
He turned in a request for another appointment, which was set for eight days later, since transit time for the part would be that long. The part was delivered an hour after the service tech said he had to reschedule, since it might take three hours and he got off at 4:30, and would work no later. (Strangely, service calls are scheduled as late as 6:00). My family has been without a refrigerator for nine days and counting, with the outage certain to be at least eleven days. My wife pointed out that this is the first warranty failure we've experienced on an appliance (we've been married 25 years) and we've owned, by the count of manuals in the filing cabinet, six new Whirlpools of various sorts. I fix out of warranty failures, so this was my first chance to examine Whirlpool's level of commitment to service. While the quality of their products has been good, the warranty service is bad enough that I will never buy another.
Connie of Laguna Hills CA (03/12/08)
My Kitchenaid side by side refrigerator needs the icemaker repaired, it doesn't make ice it just send out water which freezes. The refrigerator door on the right sits higher than the left door and will not stay shut. We have an extended warranty service through whirlpool, but when we called for service we were told that our warranty plan was issued to someone in Indiana. We have been trying since 01/13/08 to get this matter resolved, each time we call we are told someone will get back to us in 2 or 3 days but they never do. I called again on Monday 03/09/08 and was told that they may never be able to straighten out this mess and honor our warranty. Do you have any suggestions on what we can do? I am trying to contact consumer affairs at the main office for Kitchenaid.
Raymond of Evans City PA (03/08/08)
I purchesed a Whirl pool side by side Refridgeator,model #ED5GHGXMB00,with ice and water in the door,at Lowes in 10/27/03.the ice maker broke with in two years.and was never fixed and last night the whole thing quit getting cold,it still makes a running noise but dose not get cold...also have a wirlpool dishwasher that quit draining...just after the waranty ran out..I WILL NEVER BUY ANYTHING MADE BY WIRLPOOL AGAIN!
Clarissa of Chesterfield VA (02/29/08)
I also purchased a Whirlpool Side by Side Stainless Steel Panels from Lowe's in 2003. At around 8 pm a year ago it caught fire. The compressor burned, and the overload relay failed. At the time we could not tell exactly where the smoke was coming from because the thick smoke had covered our home, and the fire department was called. I contacted Whirlpool, and after many threats they agreed to replace our fridge under warranty; however, it took 4 weeks to get the new one over the Thanksgiving and Christmas Holidays. Tonight the replacement fridge (1 year, 3 months old) just did the exact thing but we unplugged it before the major damage occurred. It is now 1:20 am, and I fear going to sleep with my children in the house. I noticed there was the exact claim from a Spartanburg, SC resident.
I have a loss of entire contents of fridge and freezer on both occasions (est. $600.00 for the 2 incidents). I fear a house fire and am now losing sleep. I dread leaving my home because I could lose my entire contents including valuable photos and memories of my family. When will Whirlpool address this issue? Will it take someone getting serious bodily damage?
Donna of Spartanburg SC (01/28/08)
We have a Whirlpool side by side refrigerator purchased9/03 from Lowes. On Jan 26, 2008 my kitchen filled with heavy smoke and a strong electrical burning smell. Upon investigating we found that the run capacitor and starting relay were on fire. We unplugged the refrigerator and the fire did go out. The insulation around the compressor is charred and the prongs are melted. If we had not been home I honestly feel the fire would have continued and my home would have been destroyed.
I called Whirlpool customer service and they have agreed to send a technican. I think the parts are defective that were originally installed on the unit. Even if they replace these parts, how can I be sure this doesn't happen again.
Steph of Amarillo TX (01/21/08)
Approximately 6 years ago we purchased a new Whirlpool Gold, 25 cu/ft. Side by Side with the ice maker/water in the door. It was to go into our new home. Around January 10, 2008, we starting smelling a very strong musty chemical oder coming from the freezer and refrigerator areas. We couldn't even eat or use the ice that the box was making. We had to throw it out. I cleaned this unit 3 times in 5 days, and 1 more time over a weekend hoping to find the problem and save us some money from not having to purchase a new one. I checked all the food in both areas, and ended up throwing away a lot of good food, because we were afraid of the odor contaminating the fresh vegatables, etc. I had a repair person come out, but he couldn't fix or find the problem.
We went in to Sears this past Saturday, Jan. 19, 2008, where we purchase this unit, and started describing what was happening to the salesman we purchased this unit from, since I can't get anyone to talk to me from Whirlpool. We were told by the salesman that it sounded like a freon leak, etc. I have worked in a refinery for 21 years and my husband has work in the same plant for 23 years. We have been around all kinds of chemicals and petroleum products, and never smelled anything quite like this. My husband was so furious that he bought another new refrigerator on Saturday 1/20/08. We are currently waiting for it to come in. We are out the money for the first unit, and now out the money for the second. To top this off, I just purchased my 83 year old mom a Whirlpool side by side. I hope this is not going to happen to her. Is there something we can to do to get some help on this matter? Does Whirlpool not think enough of their customers to return phone calls when something bad is happening? We were told tough luck you just have to replace it.
Economic damage. The total cost for the first new unit, the total cost for the new second unit, and the cost to replace the groceries we thought were effected by this.
Steve of Gilbert AZ (01/14/08)
We purchased a NEW Whirlpool Gold Side by side refigerator in 2003 After the first 10 months the ice maker started to rust out and deposit rusty metal debris in everything we put ice in, since we live in Arizona that is just about everything. I called the service department and they gave me the usual runaround but finally caved in when I told them my wife was pregnant and had been using the ice maker. Now it's Jan. 2008 and the frigde is smoking and has quit working. I WILL NEVER OWN A WHIRPOOL APPLIANCE AGAIN.
Linda of Mount Dora FL (01/14/08)
As part of the building process for my new home, I purchased appliances to be installed into the kitchen . In October of 2007 I moved into my home and noticed within 2 days that ice was forming in the back of the freezer compartment of my new whirlpool gold series 25 cu.ft. side by side refrigerator. I called and was told by Moon's appliance in Eustis, Florida, who sold me the appliances, that I would have to go through the warranty dept. of my builder to have the refrigerator repaired. I ended up calling Whirlpool, who sent out 3 technicians ( 7 service calls) who had multiple different reasons as to why I continued to have the ice building up. Finally Whirlpool agreed to replace the refrigerator with another one (the same model). The day after they delivered the replacement fridge, there was ice on the back of the freezer compartment. This whole scenario took 6 weeks to alleviate and now we are starting at square one again. What is wrong with Whirlpool, that they continue to design appliances that seem to self destruct and refuse to stand behind their products? Are there any class action suits against them?
June of Houghton MI (12/31/07)
A Whirlpool side-by-side refrigerator, purchased approx. 1 1/2- 2 yrs ago, decided it wanted to burn our house down! It only took a matter of 5 to 10 minutes to envelope the home into a smoke-filled mass, and the heat burned my mothers ears and hair as she escaped! Whirlpool is not a product endorsed by us. Also Whirlpool has not been contacted about this problem, yet.
Entire house interior had to be removed and is in the process of being replaced! At least our insurance company has been helpful, so far.
Puneet of New Delhi OTHER (12/14/07)
The Whirlpool Refrigerator double door 285 litre, does not function properly. Perishables in it started getting spoiled from the very second day. Above all, the service of the company is worse than the product. Employees at Complaint Centre do not allow to talk to anybody senior. Even when they allow it, seniors are not interested in finding a solution. E-mail ids of the company people are not easily available. No one calls you back. We are following up with the company since Feb 2007 and it is already Dec 2007. We have never seen such a poor product and such a pathetic company.
I spent tens of hours on the phone complaining. I wasted tens of hours with technicians. I invested Rs. 15,000($400) on buying and Rs.10000($200) on electricity. More than that, the mental agony and spoiled food articles and breach in home privacy due to visits of company persons.
Jane of Morris IL (11/26/07)
My freezer ice maker purchased in 2006 has been broken for 6 months and Whirlpool says the part has been on back order ever since.
I took 4 days off of work and lose $400 a day for every time they have come out.
Burl of Leesburg FL (11/15/07)
My Whirlpool refrigerator, model # ED5FHEXNTOO, is frosting up inside the ice dispenser door. The refrigerator works but is now leaking from the frost. What can I do to fix it?
Thomas of Pevely, MO (11/07/07)
We purchased a Gold Conquest refrigerator in 2005 for our new house that we were building. 1 year and 10 months later we heard a popping sound coming from the back of the frig and all the lights went out. When the repair man arrived and opened the electronic control box he discovered the board had shorted out. There was a black spot on the inside of the control box. Researching this problem on the internet, I see others have had the same problem.
Whirlpool tells me there is no recall on this frig and my warranty has expired. The part # 2304056 that was bad is not available, but has been replaced with part # 2304095. Is that not amazing? There is no problem with their frig but they have a new replacement part available for $117.15, plus labor.
Edward of Norvell MI (08/09/07)
We purchased a Whirpool side kick fridge/freezer unit less than 2 years ago.The fridge will not cool less than 50 degrees.We called whirpool they said it was still under warranty.Now it's going on three weeks and it's still not fixed!After being stood up twice by the repair company and faulty new parts I'm at the end of my rope.My wife who has a day care is working out of coolers just to keep the kids fed.Now today I have a new compressor sitting on the floor next to my fridge waiting for the repair man for the fourth time. When I called the repair company this morning to make sure I was on the repair list they told me that all the repair men were very busy and they will try to get here this afternoon when infact they made the appointment for this morning WHAT A BUNCH OF BULL!
Henry of Tuckahoe, NY (04/15/07)
In August, 2004 we purchased a Whirlpool Gold side-by-side refigerator. By the June of 2005, we started experiencing problems with excessive freezing in the freezer and the refrigerator reading a temperature of 50+ degrees.
A technician came to repair it by pouring boiling water in the vent of the freezer and refrigerator. Temporary fix.
Called again with the same problem again defrosting it with hot water. After four times, we just did it ourselves.
Finally, I again called and insisted that they send someone to fix this problem that knows what they're doing. A technician finally came and sealed the freezer door and THAT problem seemed to be corrected. This went on for 2 years.
Then on February 3, 2007 the light bulb in the refrigerator blew out and there was a buzzing sound coming from the unit. We replaced the bulb, with one replacement bulb, only to have the whole refrigerator blow out with smoke coming from the rear. Not fixed yet.
Tami of Siloam Springs AR (03/09/07)
We bought a Whirlpool side by side Refrigerator the store delivered it set it up and within 5 minutes it was smoking. They took it back to the store brought us another one smaller model #ED22TQXFW00 Serial #SH1741207 the ice maker and water quit working about a year and a half later. The temperature has never been right with the meat box. If we turned it up everything froze turn it down then food goes bad. We have had it checked no one seems to know whats wrong with it. When I tried to get ahold of Whirlpool I just got the run around about it saying my warranty was out. That I needed to take it somewhere to be fixed. I still have all paper work and sales slip.
We have not had the money to keep putting out for someone to tell us they don't know. So we have a refigerator that has features we can't use.
Angela of Chesterland OH (01/17/07)
Spring 2005 I purchased a Whirlpool side-by-side counter depth stainless steel refrigerator with ice-maker in door. It claimed it was an Energy-star product. Just after the initial 1 year warranty expired so did most of the freezer's capabilities. The freezer started running almost non-stop and the display showed increasing temperatures, up to 50 degrees Fahrenheit. In fact, the freezer was so cold that it would cause the thermometer we bought to stick at below 20 degrees Fahrenheit. At the same time the freezing temperatures were causing the drip pan in the back panel to freeze over and water would first puddle to the bottom of our refrigerator, and then slowly leak out onto our floors.
I looked on-line for possible reasons for this to be happening and noted many users were having problems with new Whirlpool refrigerators. I then called Whirlpool. They immediately told me whatever was wrong was probably not under warranty. I informed them that they did have a 2-5 year extended warranty for limited internal parts and they could not just summarily dismiss the problems I was having. They then told me it may just be a problem with the gasket and sealing. I told them I had read about that problem from others on Consumer Reports and assured them it was not my gasket. So they arranged to have a certified technician sent to look at the refrigerator while reminding us we would have to foot the bill if there were no problems covered by warranty.
The first technician came and told us that the problems were caused by the iced over drip pan. We attempted to explain that would not influence the displays and that the reason it is icing over is that our freezer thinks it is at 50 degrees Fahrenheit, even though it is less than -20 degrees, and is working as hard as it can to cool itself. When we asked if it was right for our refrigerator to turn ice-cream into a block that couldn't be hacked into for 30 minutes, he said sometimes you just have to put the ice cream in the microwave for 20 seconds or so! After not getting any help from him and obviously having continued problems the company sent another technician.
He also didn't know what the problem was but noted it seemed that there were multiple things going on. We were told we needed additional parts. A month and a half later we call again. In that time we had to melt the ice in the drip pan and scrape ice out of the bottom of the freezer no less than once a week. We finally get a technician to come again but now he stays for 2 hours, calls Whirlpool 2 times, attempts to change one part (which did not work), and tells us we need a new control board and several other components. He then left and COMPLETELY broke our freezer AND the refrigerator which now no longer works. Whirlpool apparently doesn't care about the problems and our Energystar appliance, which has cost us hundreds of extra dollars in operating costs is now just a shiny toy in our kitchen with no working parts. That is all on a refrigerator that is less than 2 years old now.
We have spent hundreds of extra dollars in operating costs. Have currently spent 60 dollars in fees to maintenance (NOTHING has been fixed) and have NO refrigerator or freezer use.
David of Plano TX (12/11/06)
Purchased a new Whirlpool Conquest side-by-side refrigerator/freezer with the ice dispenser in the door. Two years after purchasing, the icemaker quit working due to a plastic axle which turns the ice out of the maker and into the bin. The repairman (an independent) charged me $235 to replace the icemaker. He said the plastic axle costs about $.25 and a metal one would cost slightly more, but Whirlpool wouldn't replace the defective part.
He indicated that these break all the time and basically told me that if it broke again tomorrow, I'd have to pay the expense all over again....not including the $3 per bag I spent for ice for several months before just deciding to bite the bullet and get it fixed. Now less than 1 year later, the darned thing broke again.
Peter of Fallbrook CA (11/28/06)
I own a side by side Whirlpool refridgerator, model #GD25SFCHS10. Recently, I stareted smelling burned wireing and then I saw the smoke coming out of the icemaker. The smell and the smoke indicated to me that this could be a very dangerous situation and a FIRE HAZZARD. The service person I called out told me that the whole door would have to be replaced and this is not an inexpensive part. He also told me that there are several other consumers with the same problems in my area. Aggravated and frustrated I turned to Whirlpool. Needless to say, I received no satisfaction from them only names and phone numbers from repair people in my area. Here I am and what to do next. In a situation of possible fire danger, the manufacturer of a product should be held responsible for the repair.
Not to mention the aggravation at this, there is also the expense of repairs. Having an icemaker and not able to use this feature is frustrating.
Sherry of Bowdoinham ME (11/10/06)
I purchased a Whirlpool Gold side by side fridge 12/13/04. Within the last few weeks, it has started to fall apart. The ice maker dispenser broke and I am told I must replace the whole door for $600.00. Secondly, the compressor has died. I contacted Whirlpool who has agreed to pay for 1/2 of the door and will fix the compressor. However, no one can come out for 5 days. Whirlpool has suggested that I purchase coolers and live out of them for the next 5 days. I have made numerous calls and spoken with multiple uninterested customer service representives, all the way up to DION who suggested the coolers. I will never purchase another Whirlpool or any product made by Whirlpool again!!
Danielie of Ewa Beach HI (11/06/06)
We purchased a brand new Whirlpool side by side refrigerator freezer for our very first home in july of 2004 (1200.00)and the ice maker stopped working within the first 6 months. Sears sent someone to replace what they said was the motor to the icemaker at which time was still covered under the warranty. The ice maker stopped working again three months later and Sears again came in to get it running.
Three weeks ago, the ice maker stopped running again and we've since been buying bags of ice to load into the ice basket. The warranty only being good for a year. Our refrigerator is the only Whirlpool appliance and it will be the last. Whirlpool have given me the run around and nothing they can do answer when I finally got someone on the phone after desperately trying for at least a week. We work hard for everything we have and trust that bigmanufacturers would at he very least stand by their products.
Vivian of Burlington NC (10/25/06)
We purchased a Whirlpool stove , frig and microwave about 6 years ago. The frig,although textured began to rust on the outside.I tried to cover the spots with the appliance touch-up paint you can purchase, but now the touch-ups have yellowed and the refrigerator appears dirty. My microwave also be gan to rust not only on the outside but the inside as well. It blew the inside door latches off three months ago. I had just stood up from cleaning the front of my stove, which had not been turned on ,when I heard a funny noise and turned around to discovered the entire front panel had shattered into thousands of pieces. If I had not stood up when I did it would have cut my face all to pieces, perhaps blinding me.
We had to purchase a new front panel. All of this of course happened after the warranties expired. I have contacted Whirlpool for some explanation as to why, especially the rusting, was happening. They asked if I lived at the beach. Everyday i have to look at that refrigerator and it makes me sick. I could have it stripped and re-painted, but i could probably purchase a new one for what that would cost, especialy when you factor in the age of the refrigerator. I have to wait until it dies before I can purchase a new one. I can't afford to buy a new one for cosmetic reasons. I had a whirlpool washer and dryer as well and when they both passed away this year i replaced them but not with a Whirlpool. Same with my microwave. Anytime i hear someone mentioning having to purchase a new appliance I tell them to run as far as possible from anything that says Whirlpool.
Deborah of Highland MI (09/30/06)
I purchased W whirlpool side by side refrigerator 4 years ago for $2000.00. It is still under warranty, I had problems with it flooding onto the wood floor two years ago. Whirlpool said that I could only use one company for repairs called A & E. They failed to show up twice, finally came out, couldn't find the problem but billed me $138.00. If I didn't remember to poor hot water down the drain every month it flooded my kitchen. Now 1 week ago, the refrigerator died. Went thru the whole scenario again. They would only let A & E do the repairs, or the warranty was null and void. A & E since they don't have enough technicians couldn't come out for 4 days.
The technician came out, had to order a part, and than I had to wait another two days for them to install it. They insisted that is was fixed. WEnt out, bought replacement food... They refrigerator died the next day. I have emailed and phone whirlpool and they will not help other than to direct me to A & E, the same repair man that have failed to fix the problem. Now I have to wait another 5 days before they will come out. So I am now counting 12 days with no refrigerator, still under warranty, but no one will help. I have contacted numerous times thru email customer experience and all I recieve is Oh so sorry. A& E have been of no help either. Whirlpool will not honor the warranty if I were to hire another competent company to take care of the problem. I am at my wits ends.
Gordon of Culver City CA (09/18/06)
I was persuaded to take a new Whirlpool refrigerator as part of an energy conservation program. The older Korean built refrigerator from Circuit ran well but they claim of CES it was energy inefficient. The 20 year old Korean refrigerator had performed flawlessly over the years and during numerous earthquakes including the massive 1994 Northridge Quake.
Immediately the new Whirlpool refrigerator's door would not stay closed and once closed would open. It did so manay times and of course the motor runs ciontinuosly when the door remains open. Food spoiled as a result of this. CES and their supplier had promised me on numerous occasions a new replacement Whirlpool refrigerator. I had asked to get my old Korean refrigerator back but was ignored. Whirlpool never showed up to deal with the issue when scheduled to do so. CES and their supplier all have said Whirlpool will contact me to replace the refrigerator with a new and Whirlpool never did.
This has gone on for over a month. All of the organizations concerned, particularly Whirlpool. havwe a total disregard for the health, safety, time and money spent by the consumer. Whirlpools advertising and their suppliers don't warn the consyumer of known problems with Whirlpool products and performance.
Estimated $78.00 in food spoiled. I have only been able to trust the new Whirpool refrigerator to non perishables over the past two months. Many extra trips on a daily basis to the market with gas at $3.25 per gallon plus loss of time.
David of Houston TX (08/06/06)
On Dec 19, 2004 I purchased a 25cf side by side refrigerator with an ice maker in the freezer side and the ice storage in the door from Best Buy. It was delivered to our newly built house on Dec 31. We moved into the house in February 2005. In June 2006 the ice maker stopped making ice cubes. I called a Whirlpool authorized service rep who cam and looked at the problem. He said the ice maker was broken and that whirlpool did not rebuild them. he said whirlpool had been making the same type of ice maker for 45 years. (and they're still trying to get it right!). His servcie call was $75, the ice maker replacement is $145, installation is $200. Not bad for a fridge that cost $1100!!
I spoke to customer service again and received six apologies for my experience. I tried to negotiate with them and a supervisor and was told that the one year warranty had expired and that I was out of luck. If whirlpool is the last company on this earth that sells something I need I will not buy it from them. I am furious. Just to make matters worse my neighbor across the street has a refrigerator - same model - same age with exactly the same problem.
Walter of East Haven CT (08/06/06)
I purchased a Whirlpool refigerator from Lowes on 7/06/06. It was delivered on 7/09/06. I had installed or set up the appliance myself that day. The following morning the unit was not cold. We called the service company A&E Appliance service company and by the time they arrived on the following day, it seemed the refigerator was operating OK. On 8/02/06 the refigerator was not cooling properly. I contacted Whirlpool about this matter and they arranged for a tech from A&E to come out on 8/4/06. During that course of time several perishable items to include perscription medicine went bad. I estimate the losses in the amount of $75.00. When I spoke with the representative ar Whirlpool, I asked if they were responsible for any lost food, she simply replied that it states in the warranty that Whirlpool is not responsible. So here I am.
Ellie of Smock PA (07/24/06)
I purchase a Whirlpool refrigerator/freezer in December 2004. About a month ago, June 2006, I found out that two gallons of milk had frozen completely solid and I lost other food as well. I was reimbursed for the food from Lowes where I purchased the product. I took out an extended warranty so two different service men were sent after waiting 3 weeks to have the problem resolved. Both service companies said it was a thermostat which was very rare. So, it was replaced. Now, July 06, a month later, my freezer is thawing out my food, I had ice cream melted all over the place.
I am a single parent and I am very frustrated with this. I have complained to Lowes, the service people, and now I am voicing my complaint to the public. I feel there should be some type of protection for consumers when they purchase so called lemons.
Liz of Broomfield CO (06/19/06)
I have a Gold Edtion Side-by-Side frezzer/fridg that is 18 months old. The fill tube from the water source to the ice maker is freezing. This will cause the icemaker to stop working and the water then slides down the back of the unit on to the floor. I called a service person out and was told this has been a design issue with many of the Whirlpools and I need to have an upgraded kit installed to correct the problem. I phoned the Whirlpool Customer Service center and was told they will not acknowledge or honor the defected design in this model (they have in other models) and I should call out one of their service people for a second opnion. Call me crazy but my damaged wood floors seems to confirm the opnion of the first service repair person.
The upgraded fill tube kit will cost approximately $90.00 and the labor for the repair $150.00. I have no estimate for the damage to my wood floors at this time.
Violet of Mount Dora FL (06/04/06)
I purchased a Whirlpool 25 cf side by side refrigerator in 2002. Until last week, there were no problems. However, last week a wire to the compressor shorted out and sparked a fire in the insulation below. Fortunately, I was home and the smoke alarms alerted me to the impending danger.
The fire department was called because the smoke was so intense throughout the house. When they finally found the source of the fire and removed the refrigerator from our home, we saw that the hardwood floor under the refrigerator was charred (about the size of a dinner plate). Whirlpool said they would send a factory authorized representative but we would have to pay a $59.00 service charge. The fire department said there was nothing blocking the rear of the refrigerator, there was no dirt or pet hair and no obvious indication of a probable cause of the short/fire. Even if Whirlpool offered to fix the refrigerator at no charge to us, I couldn't keep it in my house for fear it could happen while we were away.
Maureen of Norcross GA (03/29/06)
I purchased a Whirlpool Conquest stainless steel refrigerator in February 2004 from SEARS. Within the first year I had a repair service twice for excessive frost buildup on the rear panel in the freezer. I have since had the SAME problem serviced 2 more times and now I need to have a call again for the same problem!!!! I have now owned this product 2 years. The last repair man told me that this is a "common " problem with this unit.
I now have my food freezing in the refrigerated area as well. I have 2 other refrigerators I use. One is 26 years old and I have NEVER had a repair and the other is 15 years old and have NEVER had a repair. I will never buy another Whirlpool appliance again. I paid $1800.00 for this unit.
Jennifer of Gig Harbor WA (03/22/06)
I purchased a side by side refrigerator Model #RS25AGXNQOO on 2-19-05. One year later, the interior wall of the refrigerator has about 40 hairline cracks in it. I purchased it at Lowe's, and apparently they can't even give me the time of day, much less help me with the replacement of this unit. I of course haven't gotten anything but the runaround from Customer Service at Whirlpool, and the corporate office said they aren't a part of Whirlpool/Roper when I called....HMMM wonder if they were truthful??
I am so disgusted that the first major appliance I purchased, obviously from the wrong people, has had so many problems. They sent a repairman out at first who wanted to patch it, which I refused. Since he basically told me that it wouldn't keep the cracks from getting worse. Now they are wanting me to send pictures so they can decide whether or not to replace it....What jerks!!! It's only a year old, I can't believe Lowe's sells such trash. I've read on several websites that this problem has been occuring in their side by sides for a couple years, and they act like I'm crazy because I refuse to let them just patch up the problem. I think their customer service stinks, and I hope people complain enough that their productivity goes down. It's just so frustrating trying to get them to do the right thing.
James of Fort Myers FL (03/22/06)
My lady friend has a whirlpool refrigerator still under factory warranty that has failed.We have exhausted all reasonable efforts to get the appliance repaired with no satisfaction. The first call to Walters Appliances (factory autherized service) resulted in a man checking the unit and saying there was a leak someplace in the system, and he was unable to repair it and we had to contact the factory for instructions. Since then we have called 1-800-905-9505, 239-433-0770, 239-997-89858' 239-694-0626, 1-800-442-1111 and have repeated calls to several of thes numbers with either no response or no satisfaction. The refrigerator is not working still after over nine days of trying to get service.
Jayne of Ambler PA (10/15/05)
We have had a refrigerator for less than a year. This is the second time it has died on us. It has now been over a week and still no fridge. I have spent numerous hours on the phone with whirlpool and they keep giving me the run around. The part I need is back ordered and they were suppose to send it priority mail so it would get here in about three days. It has now been seven. I called and they said it was on the way.
I finally get a call from a different repair company stating they would be out today to fix the fridge. They did not have the part and when they called Whirlpool they were told there was no record of any calls from us. I called someone named Pat who is suppose to be a supervisor and she said they never sent it priority and to call her back and she would check into it. I called her back and got voicemail. She never returned my call. They are not willing go give me a new fridge which is what I requested.
James of Johnson City TN (10/05/05)
Bought a new Whirlpool bottom freezer refrigerator today with an ice maker for me to install. I am not an amateue and have all the tools. Your book said to mount the water valve in the screw holes on the frame and there are not any. Your book which came with it said to call 24hrs/ day and after I got thru punching all the options it told me to call back during normal business hours. I think you need to throw all those books away and publish a new one. Whoever wrote that book had never installed an icemaker!
Irwin of Syosset NY (09/23/05)
We ordered a Whirlpool model: GR9FHMXPTOO refrigerator . A week later I noticed that there was a lot of ice buildup around the rear assembly in the freezer. There was also frost buildup on the door shelves, on the food packages and other surfaces. I figured that the auto defrost heater didn’t come on yet. The next day it was worse and the food in the freezer was getting soggy. My wife threw out some of the packages. The freezer is not opened very often as our children live in other states. We called to have someone come over and check this out.
When the service man arrived he tried to pull a dollar bill thru the gasket and said that it was OK. He wanted us to remove everything from the freezer. He then placed a pot of hot water in the freezer to help removed all the frost. He said that it should be ok. A few days later it was just as bad. A short time later we found that the ice cubes in the bin that were made by the icemaker was frozen into one big mess and there was a layer of ice on the freezer surface. I was the engineering manager for a high tech company and I figured that refrigerators were perfected by now. I sent another letter to Whirlpool customer service on the internet explaining everything. Two days later I received a reply that I should try service again.
A little while later I called to make a service appointment. I was told that the service man would be coming on Wednesday Sept. 7, 2005. On Tuesday Sept. 6, I found a message on my answer machine that said the service man is out sick and that I should call for another appointment. When I called I asked how many service personnel they had and the answer was 2. An appointment was set up for Thursday Sept. 8th,2005 On Thursday the service man arrived and I told him about the first service call. He looked inside the freezer and viewed all the frost buildup. He told us that a heater kit was needed and has to be ordered. He told us that he would order one and we should receive a call when it comes in. its over 2 weeks and I have not received a call back.
When I called service again and mentioned the heater I was told that this part is always going bad. I believe that there should be a recall because of a fire hazard and the part should be replaced with a properly designed unit. This refrigerator obviously never had a QC checkout. I sent several computer fax letter to Whirlpool corporation with zero response. My wife would be happy if we could get back our 28 year old GE refrigerator. We need a working refrigerator.
Mahesh of Cambridge MA (07/31/05)
I have a Whirlpool refrigerator that came with the house that I bought (freezer on top of the non-freezing part), about 27.5" wide. It had rust spots, chipped paint, etc. And on humid days, it would leak water on to the floor. Luckily, the floor was tile, so I didn't have to deal with warped hardwood floors. Additionally, all the screws holding the door handles and the doors were loose. This just smacks of a badly made product.
Suffice it to say that when I replace this fridge, or any other appliance, I shall not be buying the Whirlpool brand. BTW, I googled "refrigerator leaks water onto floor", and found out that one of the main causes is that the drain from the freezer can get clogged. Sure enough, the little pan that collects the water from the freezer had a ton of gunk in it. Another possibility as to why I have the water on the floor is that the seals are broken. I have to say that the seals on this fridge are broken and in pretty bad shape. What sickens me is that my parents had the same bloody fridge in India for about 25 years, and never once had a problem.
Shauna of Brentwood CA (1/8/04):
My husband and I purchased a new home. We had gotten all of the upgrades in our kitchen which included a stainless steel refrigerator. For two years now amd hundreds of visits from repairmen it still doesn't work! I have tried to deal with these people in a nice way. It started out as just the ice maker, no big deal. On the 11th visit to our home the repair man said that it was fixed and left. Mind you that he showed up 2 hours late and didn't leave until 8pm.
We went to sleep and when I woke up my whole kitchen was filled with water. My husband pulled the unit out and found that the repair man had used DUCT TAPE to hold wires together! We called Whirlpool and they would not even give us credit toward all of the food that went bad overnight. I just called them last week because now our whole unit doesn't work. THe fridge is freezing our food so we have no place to put anuthing. I have two small children and I can't even keep food in a fridge.
Robin of Lasalle, Quebec (10/18/03):
Stainless steel fridge. You buy them cause they look nice right? But what does Whirlpool say to you when all of thier fridges from my resellers (30+) have a defect in the "crease" on the top corners of each of the fridge door and freezer doors? "You'll have to wait 2-3 months for replacement doors". When I called Whirlpool Canada's HQ, I was more or less told to wait, or try to get your $$$ back.
If you own a stainless steel fridge from Whirlpool, take a quick look at your corners of each door. If you can see the "orange/yellow" filling of the fridge, you've been had. My reseller has since returned 20 of the fridges for replacements. 10 of them are "passable". If you're going to spend $$$ on a stainless steel fridge, be sure to look at the corners correctly.
Carol of Mansfield MO (9/17/03):
On September 2, 2003, our 5 year and 3 month old Whirlpool refrigerator died, purchase price of $879. Called repairman and he diagnosed as internal leak in sealed system in wall on refrigerator. Sealed when it was built and cannot be repaired. The repairman called Whirlpool, then the repairman called us to say we were on a priority list and would have a response within 2 days.
Four days later, we began making calls. My husband talked to 8 different people in the past 15 days. We have their first names. The first one said that we would be getting an exchange and the paperwork was in the making. The story changes with each passing day. Cary Campbell now tells us that Whirlpool doesn't have to do anything for us, but as a courtesy, they might give us 30% off the price of a new Whirlpool if we fax her the invoice within 30 days.
Consequences: we are living without a refrigerator. We lost all the food in the refrigerator and freezer compartments. I have a history of internal intestinal problems. I had 8 inches of my colon removed and have had to watch what I eat for the past four and half years. Now, we have no refrigerator. We are hard working people and expected to get some kindness, respect, fairness, etc. from these people. That refrigerator should have lasted 10 more years.
Maybe it contributed to my illness, who knows. The slow leak....maybe our food has never been kept at the right temperature. All I wanted was for them to say, "factory defect...we will take care of it by replacing the lemon with a good refrigerator". What did I get, I got someone who appears to think I'm not worth their time of day. Does anyone really care about customers out there?
Terrance of Mililani HI (8/2/03):
I have a 3-year-old refrigerator model # ED22QFX HW00. The doors are starting to rust. The paint is flaking off. My wife paid a service rep. from New Town Appliance $143 to file and paint the door spots. She had been directed by Whirlpool Customer Service to call with the repairman there. She called with him there and was told, "We don't cover cosmetic damage." This was not cosmetic damage. The bare door had not been properly prepped in the manufacturing process to hold paint.
Maria of Modesto CA (6/16/03):
We purchased a Whirlpool Refrigerator Model #ED5GTQXKT00 on 08/06/01. The liner of the interior wall began to crack. It doesn't take a genius to figure out it's defective material. After complaining to Whirlpool they sent out a repairman. Whirlpool instructed the repairman to use tape patches on the cracks. The repairman said it was a common problem with Whirlpool refrigerators.
We called the company back telling them of our dissatisfaction of the patches. They simply told us there was nothing they could do -- it was out of their 1 year warranty. So now we have a nearly new refrigerator with patches. We had a Hotpoint refrigerator for over 10 years and the only thing that broke was the handle.
Carol of Littleton CO (5/2/03):
We purchased a side-by-side refrigerator 1/31/00. Due to mechanical failures of the same part, a relay plug, we've lost all the food in the freezer. We didn't realize the refrigerator was not cooling as the light was on when the door was opened. The water from the melted ice ruined the hardwood floor.
We notified Whirlpool the first time which was 4-15-02, just over a year after we purchased this expensive model. Whirlpool replied we were beyond the warranty. I am quite disgusted with their product and with their response. The model is GD25BFCHW white and accepts wood panels on the front of both freezer and refrigerator doors. I wish we had spent the extra money and purchased a Subzero!
The economic damage was loss of all the food in the freezer, both times and damage to our hardwood floor. But the worst part is knowing we have a product which we cannot trust. We have a 30-year-old Kenmore in our garage and it works better.
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