Complain about a product or service

Whirlpool Washing Machines

Jane of Hernando, FL September 27, 2009

Clothes do not get clean. Dryer leaves clothes and linens wrinkled. Dryer does not dry thoroughly. These are consistent problems and I just want to register my experience with these products. Would not buy them again. Do not recommend them to my friends.

Lori of Philadelphia, PA September 20, 2009

I purchased the Cabrio front load washer and dryer on 10/27/06. Never had a problem until a strange code started showing up on my washer. I did some research and found that there was a defect in certain washers. I called amongst the many consumers affected by the "recall" only to be told that my washer was not one of the serial numbers affected. To be courteous they agreed to pay for parts and I will pay for labor and service charges of a company under contract with them. I agreed. Upon more research and the thousands of complaints I found that individuals with my series were offered FULL repairs.

I called back only to get a song and dance about how they were doing me a service. I paid over 1400 for this set...it should not be breaking down on a family of only three. They would not or could not tell mw why consumers were not notified of this "glitch". They felt it was our duty to contact them. The service tech NEVER showed up at my home. I am still waiting for the next appointment. I will NEVER buy their products again as they dont do damage control and just think consumers have money to fix an almost thousand dollar faulty machine. SHAME ON THEM!!!!

John of Carthage, TX September 10, 2009

I have a Cabrio by Whirlpool washing machine that has been repaired twice for the same problem which is stopping in mid-cylce and shutting down.

dnisperly of hiram, GA September 5, 2009

cabrio washer, model #wtw6600sw generates f1 fault code for past month when starting the washer. machine was purchased in april of 2007. i must push the pause cancel button then start button to get the washer to function. this machine is costing me money in that when it does wash the cycles are continously using water and not cycling off as it should

andrew of newtown, CT September 2, 2009

We purchased a Whirlpool washer WWTW57ESVWW-WH, and received it on 7/15/09. The machine shreds clothes on the regular wash cycle, which is related to a water level sensor problem. It either puts too little water in tub, or defaults to the fill machine to the max water level. C&E was contracted by Bernie's to troubleshoot the problem, but they apparently found no problem, but instructed us to not use the normal cycle, only the gentle cycle. This cycle does not remove soil, and leaves too much water after spin, which requires inordinately long dryer cycles. This is not energy-efficient. Many cases are documented that the water level sensor switches are defective in this model, which is why we do not want this machine. Bernie's wants a 10% restocking charge, which I do not feel we should pay, hence this complaint.

Tracy of Everson, PA August 25, 2009

Two and a half years ago we bought a Cabrio washer and dryer set. In June, the washer started flashing an F1 error code. Water will flow into the detergent dispenser then the F1 code flashes 3-5 seconds after you begin a cycle. You have to reset it by pressing cancel and then pressing start 2-3 times then it will run. With 19-22 minutes left in a cycle, depending on which cycle used, the washer stops again, it will flash F1 until you reset it by pressing cancel and then pressing start 2-3 times then it will run.

I did a search on line and found out that this is an exceptionally common problem with the Cabrio. Whirlpool has recalled the part and is fixing people's machines for free as a result. I was thankful to hear this since it is a higher end, 900 machine and it should last longer than 2 1/2 years.

I called customer service today 8/25/09 and was told that my model number is not covered under the recall even though I am having the exact same problems as others whose machines were covered. I was offered help in scheduling a service call that I would have to pay. Also, as a result of my search I found the part in the washers (6600 series) covered under the recall is the same part and part number the factory previously installed on the (6300 series). If it is recalled in a 6600 it should be recalled in a 6300.

I am asking BBB for All Parts and Labor covered by Whirlpool to repair my Cabrio Washer with a defect caused by a part(s)installed on ALL Cabrio Washers generating an F##" Code error as printed on page 19 in the use and care manual provided with the Cabrio Washer by Whirlpool.

Trina of Covington, LA August 14, 2009

Whirlpool Duet washing machine has brown sludge around washing basket, bad order, continues to get brown sludge buildup. Had a repairman come to check out the machine. he said ongoing problem with this machine. He suggested leaving door to washing machine open, and to use Affresh--a tablet that you use monthly to help the situation. Worthless tablet, doesn't help at all! Reluctant to leave washing machine door open due to safety issues with pets. I do however leave the door cracked, but doesn't really help the situation...still brown sludge buildup occurs.

archana of Jaipur, Rajasthan, India August 12, 2009

I bought whirlpool sensation elite on 17-8-07 from vijay electronics jaipur. after 1year it started giving drain problem. i lodged a compalint ON 23-9-08 AND one person named aslam came and checked and said "there is no problem and i cant wait for 1-2 hrs to check problem so whenever problem cane again call me on my cell".

next day when problem came we called him but he never returned back and that complain is still pending and the company never ever took pain to resolve pending compalints. after that within a week my son was diagnosed with cancer and i could never persue the washing machine problem.

now on 10-8-9 i again lodged a compalin AND the mechanic came the next day and said the UCB needs replacement (see the difference between judgement of two mechanics). but he said he doesn't know when could he be able to do that. today i called him again but he gave no satisfactory answer.

whirlpool has some reputation but such incidents are dimming its reputation. i need a replacement that too very soon. i didn't buy such an expensive machine to bear the mental anguish. if their mechanics are not trained thats not my problem. problem should be resolved last year only but because of der mechanics it is still pending.

Alicia of Waxhaw, NC August 11, 2009

I have been having problems with my Whirlpool Cabrio washing machine. I keep getting a F51 code. It basically shuts down the machine in mid-cycle. It happens anywhere from 2-12 times during one load. You have to push pause and then start to get the load going again. Sometimes that won't work either and you have to push rinse and spin and hope your clothes are clean.

A repairman came out and said it was the control board that needed to be replaced and it would cost almost 500. The machine cost 831 and was just 2 years old. I researced online and found that it is a very common problem, even a petition is going around for Whirlpool to fix this problem. Everyone has the same problem right when the warranty runs out. In my research I also discovered that MANY people have had their parts replaced by Whirlpool free of charge after they called and spoke to a supervisor.

I called Whirlpool for the same deal that everyone is getting and they told me they couldn't do anything about it and that they have no record of a problem with my model Cabrio. They did offer a discount though. I refused that as well. I have contacted the BBB and joined the petition. I never like to sue but this is ridiculous. These top line machines should last longer than 2 years and if everyone is having the problem then it is obvious that it is a defect in the product development and Whirlpool needs to stand by their product.

Right now I am living with the defect which causes a much longer wash cycle. I also need to be home when laundry is being done so I can restart it over and over again. This is causing more power usage and definitely more water use than the water effienct machine is supposed to use. I never liked doing laundry but now I dread it wondering how many times I will have to check on it and how long it will take.

Michael of Anderson, SC August 7, 2009

A couple of years ago our Whirlpool Gold dryer started marking brown marks on our clothing around 2-3 inches long. We contacted whirpool and they supplied us with a certified tec. that correct the problem by replacing a seal in 2007. Which turns out to be a temporary fix...I have noticed this same mark again recently. I notified whirlpool which advised they could pay for the part and we would have to pay for the labor. They set up a tech to come out. The guy called to say that he would have to come look to see what the problem is and for the first 10 minutes the charge would be 65.00.

So I told him what the problem was and what part would be needed and he stated they don't keep that on the truck he would have to come out to evaluate the problem in order to get the part and come back to fix it next week which in turn would have been well over 100.00 he stated. So I cancelled him and contacted whirpool back to see if they could help us a little more since to me this is a mfg defect. (You pay lots of good money for an appliance and you expect a longer life that they have plus this dryer is ruining my clothing)

So Maria-a supervisor stated that mfg defects are only covered in the warranty period which as she stated we are too far out of. She offered to pay for the parts only and we can pay for the labor which I finally pulled out of her that the seal that was replaced a couple of years ago was 30.00. Maria also offered us a 15% discount off a new product, I hope she was kidding since we have no money in this economy to purchase a new appliance. I advised her we would not be purchasing a new product and especially a whirlpool product. Maria also informed me there is no lemon law on appliances.

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