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Whirlpool Water Heaters

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Brian of Orrville, OH November 8, 2009

Whirlpool hot water tank model#SG1J5040T3NOV 50gal. is only two years old and has stopped working, it has a 12 year warranty. Purchased at Lowes and they had to call six other Lowe's stores to find one with a "repair kit for our model" which happened to be 55 minutes away and now that we have "the kit" at home it doesn't even fit our model anyway. The paperwork that came with the kit is three pages long but NO MODEL #'s printed on it to associate the part with the kit. We bought it at Lowes in good faith they they only sell Quality products.... I guess the times have changed and so will our choice of where to shop next time. After reading the other experinces on this site I will just head over to Home Depot and purchase a new one from them. NOT A WHIRLPOOL!

Kathleen of Leicester, NC November 7, 2009

My plumber is now installing the 3rd water heater since Tuesday, Nov. 3rd!!! It is now Saturday Nov. 7th! To say the least I have been inconvenienced to no end, this has been expensive!!! Time consuming, I have missed important medical appointments! Lowes has been more than supportive and cooperative, but, your product is obviously NO GOOD!

Dan of Pampa, TX November 3, 2009

Second whirlpool water heater in 4 years. this one 1 yr. old, wont stay lit,have to deal with people in India on complaints. Sold by Lowes. Have to pay shipping on replacement parts. My daughter bought same water heater and has had same problems. 3mwater heaters with same defective problems, modelBFG 1F 5040T3 nov. LOwes store 82 miles away, have returned 2 heaters for replacements, 1 defective again after working 1 yr.

Nicholas of Miamisburg, OH November 2, 2009

Our hot water heater is 3 years old, and in the last 3 weeks, 3 different parts have failed. Getting repair on it is almost impossible. Whirpool(India) says these parts aren't covered and they didn't manufacture it anyway. Most plumbers we called wouldn't touch it because it is a Whirpool and they know it's junk.

Lowe's says they would like to get out of their contract and not sell them, because they are junk. So in the meantime, for the 2nd time in 2 weeks, we had lots of water in the basement, and have to pay a premium to get someone to try to fix it. Don't buy Whirlpool.

Juan of National City, CA October 30, 2009

We got the Whirlpool water heater about three years ago, and I could just copy any of the many complaints I just read and my story is the same. I agree that Whirlpool should take responsability for the bad product they put out on the market. Their name has certainly gone down the drain. Definately something has to be done

Nancy of Romeoville, IL October 29, 2009

Well, On March 24,2007 Had to call plumber to install water heater old one was leaking. The heater was installed and on April 22,2009 Called whirlpool to let them know that we had no hot water, no flame they sent a new Igniter worked for 6 months and on Oct 27th out it went again we been without hot water. Called and they will send another Igniter no charge. Hope that is what is the problem if not it could be something else. Little pissed off. Problem is you can't find to many parts for water heaters on line.

Brad of Wesley, AR October 26, 2009

I purchased a 40 gallon electric water heater from Lowe's one year and five months ago.It leaked water and caused damage to the floor,baseboards,and wall.This was under parts warranty and so i exchanged it but labor to remove and replace unit was not covered.Now I have damage to my house that needs repaired.I have taken pictures of this damage clearly showing the outline of the heater and damage from the water to the floor,baseboards,and wall.I have the plumbers name and number that inspected the damage.

Dawn of Duluth , GA October 25, 2009

We have owned a Whirlpool Flame Lock water heater(FG1H4040T3NOV)for about 1 year and the thermocouple burned out again. Very dangerous abd stressful situation trying to replce a 15.00 part only to have it burn out in 6 months. Impossible to clean air intake vent due to location underneath the heater. Gas must be turned off and on and is very nerve racking. Cost of water heater 380.00. Multiple repairs and parts replacement X2 =250.00, plus 2-3 days work (on each episode)trying and failing, causing loss of work due to urgency in resolution. Several times emptying and refilling water heater.

Janell of Geneva , NY October 24, 2009

We spent nearly 900 in October 2007 for a 50-gallon gas water heater by Whirlpool (model # SGIj5040T3NOV). Three days ago, we lost hot water. The flashing code on the Honeywell gas control/thermostat indicated a bad upper sensor. We called a local repair company and spend 85 to have them tell us it was a "bad sensor." We called Whirlpool. The unit came with a 12-year warranty -- however we had to pay 30 shipping for the replacement part which arrived today (Saturday). We replaced the upper sensor -- the heater fired up and then turned off after about 20 minutes. We reset it, went through all the steps again.

It fired up for about 20 minutes and shut off again. I called Whirlpool and spoke to someone who was clearly in India. I was told the problem is the gas control/thermostat. They are now sending the replacement part -- will arrive Wednesday! So, a week with no hot water -- we are a family of mom, dad and five kids! Based on the postings here, I suspect that we will pay someone to replace the component and it will still not work. This is ridiculous. I will never, ever buy another Whirlpool product. Ever.

Rhonda of El Paso, TX October 23, 2009

Bought Whirpool Water Heater SG1J4040T3NOV today at Lowes. Installed today and pilot light will not stay on!! What a piece of junk! If Lowe's and Whirpool are going to sell it they need to make sure it is quality. If this was an issue back in 2006 why hasn't this been corrected by Whirpool?

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