Complain about a product or service

Beazer Homes

Priscilla of Kannapolis, NC November 12, 2009

I closed on my home on October 12, 2001. I was promised a one-year later inspection plus another one in 10 years. Well, the company that went by the name of Crossman Communities Homes no longer exist. I believe this company was bought out by Beazer. I tried repeatedly to contact the Crossman company to complain about the carpeting pulling away from the wall in two of the rooms, sharp objects that penetrate your feet when stepped on at door leading into one of the bedrooms, large gap between the floor and the wall that allowed bugs, snails, and yes, even lizards to come into the room through that separation. I have never been able to get anyone to talk to about these problem.

Patric of Aurora, CO August 17, 2009

I purchased a new Beazer Home 2/2006. Ever since the first day we took posession of the home Beazer Homes said they would fix our wood flooring that they had their sub contractor CTI (Creative Touch Interiors ) install. It was a terrible install. Large gaps verywhere and the floor squeaked when you walked on it. It took over 2 years to fix the squeaks. Their sub (CTI) visited 7 times and this July 2009 they again tried to fix the floor - but - they used a 3/16th shim piece to fix the gaps - and its in the middle of the floor. This is not an acceptable repair.

Ursula of nashville, TN July 8, 2009

We have lived in our home for seven years. We continue to have a crack in our foyer. We have had it sanded and painted. We called our home owner's insurance and was told it was a structural problem and to call Beazer. We called Beazer and they sent a contractor who told us he could fix it but we had to pay for it. We were told by the contractor that Beazer was aware that all the homes like ours had the same exact problem. They appear not to care.

Cole of Grove City, OH June 24, 2009

My wife and I have had nothing but problems since moving into our fist home, regrettably built by Beazer Homes. We went through three customer service people of which all were horrible. They would never return are calls and when we would report problems they would act like we were nit-picking. Well geesh when you pay hundreds of thousands of dollars for a home you expect that things will get fixed. Our list of problems is longer then what most people want to read about but our newest and most expensive problem is our air conditioner.

When we first moved in we had problems with our air. We stayed with Airtron who is the company Beazer had install the unit. Our first summer in the house the air went out. It was 90 outside and 80 inside. Well I finally got someone out there and they said I had a bad compressor. The other tech came out to install the compressor and said oh its fine just needs to Freon. So what ever they did seemed to help, but now our unit would run for hours and never shut off. It could not keep up. We always thought it was because we had a vaulted ceiling in our living room. Well fast forward three years later once we had a ceiling fan installed and it still does it.

Well I finally got away from Airtron and am now with a Local Bryant dealer. They came out and said well it looks like your unit is too small for your house. My next step will be legal action if Beazer does not want to pay for it which is likely. I don’t care what I have to do, but I will try everything to get them to pay for it. If you are thinking about a Beazer home DON’T BUY IT. Buy something else. You will have nothing but problems.

Linda of Mooresville, NC June 2, 2009

I am having some of the same issues as the other people none of my windows close properly the garage floor started cracking i was told the house was settling so the cracks down the bathroom walls and garage was because of that my heating and air dosnt work properly i have no water presure in my tub in the master bath the water has to run for about 15 minutes upstairs to get hot and the smell of the water is just horrifying you cant drink it some times you cant even bath in it they did fix the garbage disposal and said they would fix the rest but of course i never heard from them again when i first saw the house i was so excited this was my first house so i agreed to get it so about an hour after i left i thought about it and realized the house was not big enough so i called the lady back to tell her i changed my mind and she told me i had to get that house i could not change my mind so me not knowing any better purchased the house so here i am stuck in a house with a lot of problems thats too small and of course with stuggling to keep up the payments and a morgage company like wells fargo that received all that bailout money and wont modify any loans its just becoming a nigtmare i have went trough a payment plan with wells forgo for the last 3 months for them to turn around and denie me the modification but they keep saying they want us to keep our homesit would have been better if the goverment had given every family that was behind on thier morgage 200,000 to pay it off or pay on it then the banks wouldnt have needed the money

Patrick of Aurora, CO May 16, 2009

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion.

Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The sub finally showed up and fixed the garage floor and now the local rep does not return calls to complete the kitched work. Last time I spoke with him weeks ago he stated he was waiting on a check to pay the sub company to finish the work. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

Amreen of Rocklin, CA May 12, 2009

I may be the rare odd one here but I have nothing but praises to sing for Beazer. I called Beazer on a wet spot on my kitchen ceiling. I was initailly hesitant because you always hear that warranty repairs are never done and after reading the other reviews here, I was very worried. Mr. Gutierrez came out inspected the issue and it was repaired within a week. Several weeks later, we had a leaky roof due to some broken tiles, and today there was a roofer, a painter and plumber in my house who repaired everything in one day. WOW!!! Amazing customer service. Kudos and thank you to Beazer, Mr. Gutierrez and McGrath

Michelle of Columbia, SC May 7, 2009

Plumbing problems for over 5 years. Found out contractor connected my plumbing to my neighbors house. Pressure has been very low, and now blockage throughout the home, anticipating it is from stuff in the plumbing system stopping it up. Second problem, when pipes froze over winter to upstairs master bedroom bathroom, looked under siding of house and saw that beazer constrution did not place insulation to outside of house around second floor.

Third problem. All electrical outlets are installed backwards. Meaning, plates are on opposides of the structure; ex: door entrance has switch plate behind door as it opens, and light switch plates to bedrooms behind doors as the door opens. Switch plates on wall were wired incorretly to items. Entrance to house light switch turned on back porch door porch light located across house. Warrenty dept indicated contrator would not come out and replace or switch out system. Some light fixtures were not even hooked up to switch plate!

Fourth: When doing walk through and provided list of things to correct. NOTHING was corrected at all or even a little progress was done on second walk through to view corrections! Fifth: When mircowave did not work on walk through, the warrently or manager to replace microwave indicated he did replace the microwave with a new one but, he indeed did not remove or replace mircowave with a new one. How do I know, the serial numbers and a red dot I recorded on the original product was the same after their appointment and confirmation that they had indeed replaced a new one. In actuality. The workers lied about their service replacement of the product.

Sixth; while workers were building the houses next door, they utilized my water supply daily to get drinking water, water for cement productions of a patio, water supplies for cleaning equipment, etc. They were video taped coming onto my property and using the back and front outside faucets. After the complaint, the company reassured me they would not use my water faucet however, one day I came home and they had left the hose running and my water bill was outragous! I suffered high water bills, freezing piping systems, low water pressure, non repaired non working items, rude interactions with contractors and workers within the warrenty department that were suppose to help illiminate problems and guarentee products from the contracting agreement, and am still dealing with a non working plumbing system under my house after six years of frustration and agruments.

Patrick of Aurora, CO May 4, 2009

I have been working on my one year warranty repair list for over 2 years. I have worked with 6 different Representatives who all have committed to completing the repairs but when it comes time to move forward Beazer changes them and the process restarts. The current representative Dwayne - does not return phone calls nor makes any commitment on when things will move forward to completion. Beazer is telling me they will be completely out of Colorado in June and these items needs to be finished. The concrete in my garage needs to be replaced as water runs into my house foundation and not out the garage per code. The wood flooring in the house needs to be replaced as the quality of install is poor at best. Beazer has agreed they need to replace these items but never seems to follow through.

Mike of Mickleton, NJ April 15, 2009

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