Complain about a product or service

Beazer Homes

George of Jacksonville FL (09/06/08)
Beazer Homes built Deerwood Place condominiums, a beautiful development with six individual condo buildings. They were sold to owners as upscale, deluxe condominiums. Beazer had professional sales people on site for several months, selling the condo's, inviting customers to parties at the beautiful swimming pool, and showcasing the upscale condominims. The condo's sold for $290,000.00 up to $550,000.00 during 2005.

The buildings and the condo's looked great, until all the water leaks and structural defects began to surface. Many of the owners have relocated in disgust, trying to rent out the units, rather than sell during the slow real estate market. Beazer refuses to communicate effectively to owners about the design flaws and water damage that is destroying the buildings.

Beazer has had a small construction on the premises since 2005...this is almost 2009...making feable and slow attempts to tear off the faulty stucco and exterior building skin on six buildings. They do not communicate satisfactorily to owners...construction crews show up on cherry picker machines outside your window, and tear off the building, leave construction debris on the ground, and the buildings still leak.

The Beazer management is aloof and callous to the owners, creating an adversarial climate. The on site construction foreman is rude and non-responsive when you press for results and satisfaction, telling you to contact the office if you don't like dealing with him. Most owners on the property are already moved out or sorry for the day that they made an investment in Beazer Homes condominiums.

Beazer of Woodbridge VA (07/21/08)
Beazer Homes Builds Houses on Swamp Land, hires Illegals from 7-11 to build houses, poor workmanship, stole my deposit, and delivered a poor quality product. Creaky Floors, Poor Design. Beazer Homes Rushed the Building Process to make a sale before prices fell. 1 Week Later I would have never bought this home, it's clear the home was not finished at that time, but in order to not lose sales, beazer rushed buyers into buying homes.

come and take a look for yourself, why would a home builder plant dead trees and not car about the homeowner. I cannot even invite friends over to this place without being laughed at.

Kendra of Noblesville IN (06/30/08)
May of 2007, I found a new floor plan with Beazer homes. I was getting a huge discount because this home has never been built. I put down the 500.00 earnest money and got a pre-approval through one of their prefered lenders and they began to build my home. Because they were going to use my home as a model to show Beazer had people in and out of the house everyday.

Two months before I was suppose to close I received a email from Beazer that I did not have a pre approval and they have sold my home to someone else. I did not receive any warning from the lender, who was a friend of Clay Burris nor did I get a chance to find my own mortage person. This was a year ago. As of today I have not received my earnest money back.

Because my lease was expired I had to find a new home for my family and I have not been able to sue Beazer for breech of contract.

Carolyn of Moncks Corner SC (06/07/08)
We purchased our 1st home, and were told our new home would be completed in July initially, on June 1, 2007, we moved out of our townhome in MD, left our employment and moved to SC while waiting for home to be completed. When we got here they had not laid the foundation, or leveled the land, they had our Good Faith Deposit, but were lacking in Good Faith on their part, they avoided responded to our calls, and when they did respond they gave us date, after date after date,

When we were told to come in for the Design Studio, we thought that we were actually going to go to a studio, instead wew were rushed into this small room in the sales center by Marta, who talked so fast and appeared to be in a rush to get through our session, she didn't tell us that we could get blinds installed or outside back spotlights for night, or automatic garage opener. Now, in order to do those things, we have to have the association authorize. During our 'pre and post-drywall orientation' my husband and I both asked all the pertient questions, we were informed that all our concerns would be met by the time we did our walk-through. We did note all our concerns in writing, during final walk-through, several concerns came up, we were then told by closing those things would be taken care of.

When we finally got our keys, and entered our new home on Oct. 1st 2007, we were very excited, considering we paid $235,000.00 for our home w/o using their morgage company, we expected that our home would be of high quality workmanship, were we disappointed! Our master bath, has a small stall shower, that you can barely turn around in, I have since started using the 2nd bathrm. tub and shower, the paint is coming off the shower stall walls, the floors creak, there's a dip in the upstairs hallway floor, there's some kind of bulging spot in the ceiling of the 2nd bathtub/shower, the shower curtain rod came crashing down when visitor was in the shower ( no one told us it was not a permanent rod ),clothing rack came out of the wall when I hug up apprx. 20 itiems, leaving a lg. gapping hole in the wall, and scratches all the way down the wall from the rack, the carpet has clogged 2 very expensive vaccum cleaners, it sheds like no other carpet I've ever seen and it's supposed to be upgraded, there are warped areas in the ceiling of the kitchen eating areas, we were told that the microwave has the ability to keep the smoke at a minimum during cooking, but when using the house still fills with smoke, have to open doors to let out.

Washer and Dryers were also upgraded, but weren't connected properly,the washer has had GE serv.man here 4 times already,the dryer exhaust pipe was not cut properly, not allowing the vent to open still not repaired, GE says homebuilders' responsibility. Concrete was left on the garage floor, the patio, and the screened porch floors, which we had to chip away with hammer to break up lg. chuncks, (we were told some one would be back to clean it up, and to power wash the areas, because of the staining of the work materials,and soil), we were also concerned about the foundation cracks and holes that we can see will be problematic in the near future.

We pay an annual Assoc. fee here we have not been told what were're paying for, we had a fountain that spouted up out of the lake, that has now been dismanteled, when all the had to do to increase Property appeal was put in the correct fountain apparatus. We told to write everything down for our yearly inspection,and submit before the 1yr. expires. The assist. foreman informed us several times that he had no idea that our home was scheduled to be built until late June/July, and that they had 4 other homes also scheduled at the same time, we felt that we didn't get the attention to construction as some of the other properties did because they were behind schedule with our construction.

My husband and I both feel that we wouldn't buy a Beazer Home again, if they can't improve on their customer service, and their Reps., don't SLOW down to allow themselves to represent the company and to assist the customer. we'll see, hopefully Beazer will start to step up to the plate and live up to their advertisements. Purchasing a home in this area of SC at the price we paid for it should have given us at least a semi-luxury home, which we don't feel we got.

Diane of Fairfield OH (06/06/08)
Plain and blunt.....did not finish the job....did not come back to finish the job....sloppy craftsmanship through out the building of the home. mortgage company option one....who they were in business with when you purchase the home....very poor service....

resale value vs foreclosure.

Larry of Summerville SC (05/05/08)
We spent weeks looking at different new homes and apart from the floor plan one of the deciding factors was we wanted a neighborhood with a pool. We found the Reminisce subdivision by Beazer. It had a floorplan that worked for us and a new Amenity center with designs for a very unique pool. We have a 7 year old that loves the water. This seemed to be the perfect location. We met with the sales person in Feburary 2007 we were told at that time that the pool would be open by July 4th. We signed the contract and looked forward to moving in. As time went on we did not see any change in the pool area and in June we stopped at the sales center to ask about it. At this time we were told that the pool would be open by the end of August. We accepeted this and started to plan our son's upcoming birthday party as a pool party.

After weeks of delays on the closing of our new house we were also informed that the pool would not be open until the middle of September, after the date of our planned party. In the middle of September we were then told that the pool would not be opened until the next summer. As of March 2008 we were told at the sales center that the pool would be open for Memorial Day weekend. We were delighted to hear that it was finally happening. Two weeks ago at our latest homeowner meeting the Beazer representative informed us that the pool would not be opened this year and that the reason is that Beazer does not own the land that they planned to run the water lines through as well as part of the land that they built the parking lot on.

I feel that Beazer has mislead all of the homeowners through thier constant lies. How could they fulfill thier obligations when the do not own the land? What kind of company plans a community and does not ensure that it has the land to build it. The worst part is that the homeowners dues are designed around paying for the pool and there was no delay in collecting those dues. The worst part is that the pool and pool house are at 90% complete. According to the county records the property in question is owned by Seabrook at Butternut LLC with a registered agent on file of Neal Baker in Charleston SC.

What the homeowners want to know and what Beazer will not disclose is whether the cost of the land was previously agreed upon and now the owner is wanting more or if (this appears to be the case) Beazer is trying to change the terms because of current market conditions. I understand that the market is down but that does not give them the right to refuse to perform on agreements that have been made. The Beazer rep at the latest homeowners meeting advised us that it would be better for us not to involve the media. We are supposed to believe that Beazer has our best interest in mind? In my opinion this all boils down to money and Beazer's unwillingness to spend it to fulfill their obligations.

We are paying for something that we do not have. The lack of a finished amenities center is further depressing the property values in the neighborhood.

Helennah of Dumfries VA (04/29/08)
I've purchased a brand new end unit townhouse built by Beazer homes Virginia on March of 2006. Then approx a year & 2 months later (May 2007) I've hired a contractor to build a deck & once the deck was finished, I started having this water leakage problem right by the sliding glass door in the basement which was right below the deck. So when I started having this problem, I assumed that my deck contractors messed up or did something wrong along the way so I've asked my contractors to fix the problem. Well since I've asked my contractors about the problem they came out more than 4 times to do whatever they could do. So finally I got sick of waiting & scared that I'm going to have a major mold problem (I'm allergic to mold by the way),

I've contacted the gentlemen who is with Prince William County, who is in charge of customer complaints. Mr. Ray Jackson is his name and a few weeks later, he sent out one of the county inspectors. After looking at the problem area the inspector told me that he thinks that it's not my contractor, but BEAZER who poorly installed the sliding glass door in the basement. The reason being is, before I have a deck, the water couldn't travel well enough to cause a water leakage problem in the basement just by the siding but once the deck has been built, it's just so much easier for water to travel from the deck, to the siding & into the little cracks by the sliding glass door to end up on the drywall of my basement.

To make the story short, Mr. Jackson also called & told me the same story. Since then, I've gotten Beazer to come out & told them what was going on & Beazer, AGAIN told me that it's my deck contractor who didn't flash well so I need to get this problem fixed by my contractors, Not Beazer. So Again for the last time, I've asked my deck contractor to come out & Re-Flash the area Beazer told me about. Well it's been a few days since my deck contractor fixed the problem but the water leakage is still same & I've told Beazer that it's you who messed up on putting the sliding glass door. I'm writing this compalint because Beazer is totally ignoring this problem now & told me that if I want to contact anyone in comsumer compalint department then go ahead and do so. This is just wrong for them to ignore my compalint & they are just keep blaming it to someone & trying their best to avoid the whole situation!! Please help!

I actually could smell mold in the basement now (again I have to remind you that I'm allergic to mold).. and it looks like my sliding glass door is about to pop out because the dry wall has been severely water damaged that I can see the frame of the sliding glass door now! The paint is peeling off & I see water marks everywhere on top & side of the drywall & when it rains, it pours so I always have to leave a waste basket right underneath! I check every time it rains & I always find a good amount of water in the waste basket.

Mr. of Lancaster TX (04/14/08)
this all started may 4 2007 at closeing we had to close on a home twice in one day .the house was closed the first time we closed at a $164'000. that was the price of the home .the president of the company said not to give us the keys to the house that there was mistake that we had to close on the house for a $170'000 mind you we had closed the first time for a $164'000. so we did not know what to do.we had all of our belonging on a eighteen wheeler truck ready to move in to our new home. so we went on and closed on the $170'000 we did not have any more money are any where to go.

we went down to the records building to find out how much the house was on the deed of trust and they had put on the deed of trust for a $174'000 but we did noy sign any paper work for that amount.also our taxes was suppose to be included in our mortgage payment but our taxes has not been paid for thi year.we have been talking to mr.holden about this he keep saying that they will fix the problem it has been almost a year and they have not done any thing . do we need to get legal help with this matter?this is a nightmare.

Lonnie of Lancaster TX (04/13/08)
this all happen may the fourth 2007 we had to close twice in one day this is a nightmare.at the first closeing we close at a $164,000 that was the price of the house after we had closed for that price beazer chang the price to a $170'000and they would not give us the keys to the house until we close for a $170'000.mind you we had all of our belonging in a eigteen wheeler moveing truck

We did noy have any where to go are any more money so we closed a second time . our taxes was suppose to be included in our mortgage payment buy we callthe taxes office and our taxes has not been paid. we went down to the records building and got a deed of trust and they file it fo a$174;000 mind you we have two deeds of trust so now we are not very happy with beazer they keep saying that they are going to fix it but they have not .we keep talking to them but nothering has changed yet .should we get some legal help. .

Jeff of Columbia SC (03/09/08)
This is in regards to our new home purchase with Beazer Homes. In August of 2006, my husband and I relocated to NE Columbia, SC. It seemed to be a nice place and properties were affordable for us. We had secured funding with Indy Mac before we even started looking for properties. Our credit was not good, but the purchase price of the home was only $116,00.00, and we had twenty percent to put down. When we went to Beazers sales office, we had the commitment letter with us. Again, without knowing if we had a secured loan, there would be no point in even looking for any homes let alone ones so far away. The sales rep prepared the contract of sale and made a copy of our commitment letter. However, if we were to get the $12,000.00 in upgrades, we would have to use Beazers mortgage company. We did not have a problem with that providing they extend the same professionalism to us as they expected from us. They said their purchase agreement stipulates we had to provide them with a loan approval within 30 days. We had one since day one. We told them we wanted an approval from them, as well, within this time frame so that if they could not get us a mortgage, we would weigh our options and see if we still wanted the upgrades. We did not want to get in over our heads with a high mortgage payment.

They came back and told us we definitely had our mortgage secured. Time came and went, and we were told every single time we called that every thing was fine, we had the mortgage, we would just have to be patient and wait to see what our interest rate would be. So we waited and waited. By the middle of June we were really nervous. It took a horrible toll on us, (especially my husband who was on a liver transplant wait list), and it still continues to this day. The Dr.s told him he should be under as little stress as possible. We were panicked. In a little over a month, we had to coordinate an out of state move. We had to be out of the rental, we had to line up our moving company, we did not have family or friends we could stay with if things got worse, and we had two cats. It was awful. We had told the rep from Indy Mac back in April, we would not need their services and explained why to him and thanked him for his time. Still, Beazer continued to assure us we had the mortgage and to stop worrying. The 4th of July came and went without hearing from Beazer. Calls were not being returned. Our biggest fear came true.

Finally, on July 12th, just 12 business days before we had to move, we received a letter from someone named Mimi Ohara. The letter reads as follows: Hello Mr. and Mrs. Wheatley, Let me introduce myself, I am Mimi Ohara, division sales manager for Beazer Homes in Columbia....Unfortunately, due to circumstances regarding your personal finances and credit history, Beazer Mortgage has not been able to offer you financing, and you have not been able to acquire financing from any other lender to date. While we sympathize with the situation this might put you in, and regret the possible inconvenience, we have made a business decision and must inform you that your deadline for providing us with a valid loan approval is July 31st, 2007. On August 1st, if we have not received the above mentioned approval, we will terminate your contract with Beazer Homes, fully refund your earnest deposit and market the home for sale. We value your trust in Beazer Homes and hope that if your financial situation develops in the future, you will consider us again for your new home in Columbia. Sincerely, Mimi Ohara Division Sales Manager Beazer Homes.

My husband and I could not believe it. They waited until July 12, 2007 to tell us we had 12 business days to secure a loan or our home would go up for sale. Mimi sympathized for our possible inconvenience? Those words ring over and over in my head still. Besides for hearing the diagnosis of my husband, I have never been so afraid in my life. I had absolutely no idea what to do. I could not believe the arrogance of this company. They gave us no time to shop around for the best rate we could get. They could care less. Our deadline was August 1st. We could not and still do not understand why they gave us a short deadline such as this when we kept telling them, If you cant secure the mortgage, please just let us know as soon as possible. Other people we spoke to (from Beazer) through out this ordeal told us Beazer had other people who wanted to bid on the house. The only logical reason they did this is so that they could get someone else who qualified for a mortgage with Beazer Home Mortgage, and they could keep it in house.

We believe they will continue this practice with other unsuspecting buyers. Regardless of the horrible circumstances it left my husband and I in or anyone else in the future, this company should be publicly exposed. I can't help but wonder what other poor souls have gone through this or are about to. This goes beyond just unethical. This should have been one of the happiest times of our lives. It was something my husband was so looking forward to after all he had endured but it became a disaster. A huge disaster. We had to go back to Indy Mac basically begging for them to help us if they could. It was so humiliating and every other company we called said it was just too short of notice to help us even if they wanted to. We were at the mercy of Indy Mac. They were able to help us because they had all the information on file from back in March, but it was at almost 9% interest rate. We had to accept Indy Macs offer and were just blessed we had somewhere to live. I just cant seem to leave this unconscionable business practice alone. Ms. Ohara blatantly lied about us not being able to secure a loan and it makes me sick. And just as a final note, her last sentence about them valuing our trust with Beazer Homes and that they hope in the future we would consider them again for our new home purchase--was simply cruel. Thank you for your time in reading this.

Dria of Pendleton IN (02/19/08)
I was going to purchase a Beazer home in Fishers, IN, only to have myself and my fiance treated horribly! We endured racial jokes (we are an interracial couple). This was all after I had signed a purchase agreement. I decided to let this go because I am a Christian woman and built at another Beazer community, but my heart just couldn't do it. I told Beazer that I wouldn't qualify so I wanted a refund of my $1000.00 earnest money. I did get that back but only after going to their office and confronting them because they accused me of writing them a bad check! I have been discriminated against and humiliated. I tried to contact a Beazer rep to advise them of this but with no return calls.

I've had many sleepless nights and was sick because of all this.

Mark of Wildomar CA (02/15/08)
I purchased my first home in October 2006 while I was in Iraq doing contract work. My sister was my power of attorney and signed all the paperwork for me. We found a brand new home in the Wildomar/Murrieta area with Beazer homes, and I was pre-approved right away because of my good credit and income. At the time, I was pre-approved for 100% financing with an interest rate at 6% on the 1st loan (80%) and 8% on the 2nd loan (20%). Beazer Homes said that if I used their mortgage company they would throw in 20K in upgrades and pay for my closing costs. They also said they could beat my lst mortgage interest rate with a 5.5% interest only 5 Year ARM vs. the 6% my bank was offering. This sounded perfect! Little did we know, the loan officer was crooked. She verbally told us the rate was 5.5%, and when my sister signed the loan paperwork, she also explained it to her that it was a 5.5% interest only 5 Year ARM. What she neglected to say and point out in the large stack of loan papers was that the 5.5% rate was a negative amortization rate, and that my REAL interest rate is 8.5%. (Linda Smith and Beazer Mortgage would be making a killing on this loan by marking my interest rate up - that meant a great deal of money in Linda's pocket - at my expense!)

Once I received my closing paperwork and first mortgage statement - we realized we had been conned. Needless to say, I love this home and want to keep it. I have perfect credit and decided to pay the 8.5% interest rate for a year and then just refinance when my one year prepayment penalty was up. This meant I was stuck in Iraq doing contract work for a year more than I planned. This also meant leaving behind my new wife (married in 3/2007) in a large home all by herself. I am working to pay for a home I cannot even live in or enjoy. Now a year later with the decline in home values,I cannot even refinance. EMC Mortgage could easily give me a loan modification, but they say I have to leave my job in IRAQ and fall behind on my payments before they will assist me. This is crazy! I am basically risking my life to be able to pay down all my other bills so I can hopefully one day come home and join the police force and afford my mortgage. I have worked too hard to have a credit score of above 720 to just throw it all away because Beazer Mortgage/Linda Smith and EMC Mortgage are not ethical. Note: I am not the only buyer that Beazer Mortgage conned. My next door neighbor is in the same scenario.

Stuck in a loan I didn't agree on, Losing a ton of money, Stuck overseas in Iraq just to make the payment. Trying to REFI, but because of these types of loans the housing market has caused home values crash, not allowing me to get help

Eileen of Jackonville FL (02/12/08)
WE purchased a home from Beazer Homes, located in Arbor Glad subdivision.  Now, a year later, we find out that our last year's taxes were never actually included i the monthly mortgage statements, although when we closed the lender stated that our payments included taxes and insurance.  They also failed to report that from the two mortgages we took, the second one had a rate of 22% +.

For whatever reason, they never did tell us why we needed two mortgages when we had given a down payment of $80,000+. So for the past year we have been struggling to make payments. The saddest part is that we will most likely end up losing our home as we cannot afford to make the new payment of $3000. It is unjust and inhuman. When we had applied for the mortgage loan, Beazer knew that I was not working and just returned to school for a second college degree. They knew we had credit card debts; and that the main reason I was not working was because I was taking care of our mom who had advanced dementia, and we needed to care for her at home. They also knew that my sister was the one working but did not have a good credit. They knew that we were giving a reasonable good amount down of $80,000+, which was everything we had. We are now in severe danger of losing our home and everything we had.

We are afraid, scared and worried. No one will even refinance us because of our current credit. Someone even told us too bad..just give your keys to the bank..they have plently of shelters in Jacksonville, FL. I know some people can be heartless, but this is our home. We are in a bad circustances and situation. All of our lives, we had worked hard and have learned many wonderful values that our parents instilled in us.

Due to this unforeseen nature we are severely stressed out, worried, sick and very anxious. We keep dreaming how the bank is just going to show up and take our home away. We have no other means of savings. I am still in school and need about 11 more months to finish. My sister is working full time plus works an extra day on Saturday and is looking for a third job. My brother-in-law is looking for a second job.

The fact is that we strongly feel that Beazer Home Corporation just lied to get us approved for a mortgage that we may not have been properly qualified for. Beazer Home just wanted to get their money, regardless of what cost it was going to be on us, in addition to taking our down payment. We need help now and legal advice. We don't want to lose our home or all the money that we have invested in, or go into foreclosure. We know Beazer Homes has had lots of problems in other states, where they have done the same or similar situations as ours to new home owners, in which Beazer Mortgage conspired to illegally finance home buyers who were not qualified for mortgages so that they could buy newly built homes.

Who of Forney Texas TX (02/09/08)
We had a problem from the start. We were getting a home that was an energy saving home. My windows are so leaky as far as heat and cold goes. The a/c in the summer goes non-stop at 70. In the winter, it gets so cold because of the windows and doors are not correctly sealed. My garage door has malfunctioned several times in which I could not close it all the way, and my son's bike was stolen. Thank God that was all that was taken. Beazer Homes makes just a lot of promises and a lot of excuses--the list goes on and on.

I had to buy insulation, wait for people to call, and just sit on my thumb!

Mike of Cincinnati OH (12/11/07)
My name is Mike and I was hired by Beazer Homes in West Chester Ohio as a loan office for their in-house mortgage company. I worked there for almost a year and ended up building a home through them. I was fired 29 days after we purchased and moved into the new Beazer home in Maineville, Ohio. I was told a week before that I was being written up with several accusations about me. All of them were completely false and I refused to sign the form. I was told by my manager that if I would not sign the form that I would be fired on the spot. Now I don't know about you, but I wanted to keep my job. I was to make over a 100k a year. That is very nice pay for someone who doesn't have a college degree. So I signed the false accusation write up form to keep my job and exactly ten days later I was fired. Now this is after I just signed the loan papers like I said, 29 days after I bought the home. I had a $230,000 dollar mortgage at $1900 a month without a job. To make matters worse, once I looked at the closing documents that I had signed to get the loan, it stated that my wife made $4000.00 per month. This is total fraud. My wife only makes $2400 a month gross. That is fraud. I have the documentation that states they listed her income as $4000.00 per month. They fraudulently made up her income so that we looked like we could afford the home so that the loan would go through. This was on 06/29/2005 when we purchased the home.

As of today 12/11/2007 our house is now been foreclosed. I am currently looking for a lawyer to file bankruptcy since now I have over $50,000.00 in credit card debt I used to keep us in the house. (We had no debt except for two car payments when we bought the house). My wife and I are currently living at my parents house till we get back on our feet. What I would like people to know if they read my article is Beazer builds a beautiful house but they will do anything to get your loan done so they make money. My wife and I have suffered tremendously due to this company. I have gained over 80 pounds in the two years we lived in a Beazer home due to all of the stress, I have thought of ending my life, and other things. I am currently looking for a lawyer to sue the heck out of them for the damages Beazer has put upon my wife and I. I lost everything I had due to Beazer.

Deb of Pennington NJ (07/10/07)
I bought a home from Beazer in 2005. When I was choosing options and hearing about the features of the home from the sales consultant, it was communicated to me I was to get an upgraded kitchen with standard carpets etc. Of course the deal I was getting was stressed. But, no one essentially told me in the apring of 05 that the carpet laid throughout the house was not functional. Had I known that I would have gotten the upgraded carpet.

I became the owner in 9--05.Shortly thereafter, I noticed the carpet was attracting furr and hair balls. It actually attracts hair and dirt to the surface and according to the inspector, breaks down. Beazer has told me its manufacture is ok. However,it is not functional. My 18 month old already has been to the emergency room due to hair being wrapped around her toe from the carpet where dirt and hair stick like a magnet at the surface. Beazer will not replace it. My claim is that had I been made aware of the lack of functionality, I would not have chosen this carpet.

Derrick of Lancaster CA (06/29/07)
My wife and I signed a purchased contract on May 20, 2007 to buy a property with Beazer Homes located on 19669 Mathilde Lane, Saugus, CA. We were committed to this house and placed a deposit of Twenty Thousands Dollars ($20,000) on May 20, 2007. Fifteen days later (Jun 5, 2007) , we haven’t heard anything from Beazer and decided to contact Beazer’s loan office to inquire on the status of our loan. We were told there was a problem with our contract and we need to contact Nancy C, VP of sale in Los Angeles. We then called Nancy C and were not able to reach her on the phone.

Later that day, we received a phone call from the new home consultant, Asbery R, stating that our contract was revoked because the house was sold to another buyer. Beazer then offered us another home on the same street but with smaller in both living space and lot size for the same price.

After a day of discussion, we elected not to continue to do business with Beazer because we strongly believe that Beazer has purposefully use “bait and switch� scheme to sell us the house and requested to cancel all contract. An official letter of cancellation was sent June 7, 2007 and we also requested our deposit check to be returned immediately since escrow was never opened. To our disappointment, our deposit check was cashed and Beazer told us that we would not receive our deposit 4 to 6 weeks from today.

As of today (29Jun2007), my wife and I had placed several calls to Nancy C's voice mail, inquiring on the status of our refund but she never called us back. We would like to express how disappointed we are with the whole process of purchasing a Beazer home.

Catherine of Fort Mill SC (06/24/07)
Upon moving into our new Beazer home, our neighbor (who was also our daughter's 5th grade school teacher) told us that a bobcat hit the left-rear corner of our house while the landscaping was taking place. It made since what they said being that, upon our pre-closing walk through, we noticed siding damage in that area. We were told that it would be replaced...that it was due to sun damage.

After learning of this from our neighbor of all people, we immediatley contacted the customer care manager, Todd G, and the builder in our neighborhood, Allison. They denied knowing anything of the sort happening to the property.

After several correspondences with Beazer, and getting no answers, we finally gave up. Apx 1 1/2 years later, as I was coming down the stairs during a very cold and extremely windy morning, I noticed a draftcoming from the floor in the corner where the bobcat allegedly hit our house. I emailed customer care to report the problem. They sent our a new manager, Richard, and he held his lighter up to the area and did indeed note a draft blowing the flame from his lighter.

Upon inspecting the exterior of the home, when I mentioned to him what my neigbor told us upon move in, we discovered that part of the foundation, in that corner, was knocked off...an obvious result of the bobcat. I was furious! I demanded they send our a structural engineer to evaluate the home. It turned out to be no structural damage thank goodness. They caulked the inside and outside of our home in the area to seal in the crack where air was getting in.

We called our lawyer to inform him of the situation. He asked what we wanted as a result of this and we said we just wanted an apology and fir Beazer to admit fault in not disclosing, or at least looking into, this information in the beginning. Instead, Beazer has replied to our request with a letter stating that any futher conversations on the subject need to go through our attorneys.

David of Antioch CA (05/18/07)
My wife and I signed a contract in June 2006 to purchase a new home in the Queen Creek, AZ area for $664,000. This community was their flagship community with homes selling for almost three times the median in the surrounding area. We had a house to sell in California with which we were using the proceeds for a downpayment on the Arizona property. Despite assurances from Beazer that my new house would not be ready until May, I got a letter from Beazer stating they wanted to close the house in April. Of course, I had not sold my CA property yet and now had to scramble to find a buyer.

I was read the riot act by their VP of Sales, Guy Melton, stating I was in breech of contract, was going to forfeit my $20,000 deposit, etc. Well, I found a buyer for my CA property and closed that transaction. I was told by Beazer my house would be finished first on April 5th, then April 18th.

Despite flying my whole family down to AZ for a New Home Orientation on April 25th, the house was no where near completed. Obviously, I refused to close on an incomplete house. Well, as of May 14th, the house was nearing completion. I got the loan documents and looked over their appraisal as done by their mortgage company. While they had lowered the price of my house by $28,000, the housing market had considerably tanked. Beazer was selling larger homes than mine in the same subdivision with basements for less that the $636,000 asking price of my home.

I had my own appraisal done and submitted it to Beazer which came in $46,000 less than their own in-house appraisal or $590,000. Beazer refused to lower the price of my home despite the fact I would be paying in excess of $100,000+ more than larger homes and also refused to let me move my deposit to another one of their 21 spec homes which were again larger and cheaper than mine. The good news is they agreed to refund my deposit in full since my house did not initially appraise for the original $664,000 asking price.

I wonder, when my house goes back on their sales list and is added to the other 20 spec homes they are struggling to sell, if I walk in and attempt to buy it again, will they sell it to me? Based on their current discounts, the house they wanted to sell to me for $636,000 will be listed for $436,000. This is a $200,000 difference. Legally, I do not think they can refuse to sell it to me and will probably get a lawyer if they do.

Elizabeth of Clarksburg MD (04/25/07)
We were very happy be moving our family of 6 into a larger home and a new community. So we signed the contract and put $27,000 towards the purchase of our home in November 2005. The home was to be completed in March 2006. However, we were unable to sell our home and could not afford the home. We were told if we did not purchase the home we would lose our $27,000. This was untrue because the addendum included with the contract stated that our deposit would be refunded if we were not approved for a loan.

Since we were not able to get approved for a loan without having the down payment we were going to receive from the sale of our home. We knew we couldn't get approved. Well, Beazer has its own mortgage company and gives a huge incentive if you use their title company. They found a company that would do our loan.

I spoke with the person doing the paperwork and explained to her our financial situation and that I could not afford to lose $27,000 (that was borrowed) and could not afford the house. She is the one that explained that if the loan can't get approved i would get my money back.

Miraculously the loan was approved. In reviewing the paperwork I saw my loan application where they outright lied about our monthly household income and I told them I would not sign it attesting that it was true. They told me I didn't have to sign it if I was not comfortable with it. That is how they got our mortgage rate approved.

I could tell that the person that was doing the actual paperwork for the loan sympathized and didn't feel good about the loan. But she seemed to be pressured to get this loan approved. I don't know what kind of leverage Beazer had on them. When we sat down at the title company in July 2006 to sign the papers the loan application appeared again. I told the attorney how they lied and that should be some type of fraud. That that is the only way they got our loan approved, and we really can't afford the house but as long as the loan got approved, we couldn't get out of it without losing $27,000. He just chuckled and said I didn't have to sign the form but it didn't really make a difference.

I feel that some type of law should be out there to protect this kind of thing from happening to people. But we are so broke right now I am scared to approach an attorney about it.

My husband and I or on the brink of foreclosure now. We love the home love the neighborhood so are really trying to manage. We have refinaced and taken out money from the home that helped for a month or so. I got a christmas bonus that went straight into paying the mortgage. We were able to rent our our old house. That has taken off some strain. But there is still a negative because the rent does not cover the mortgage and utilities.

On top of that we received a letter stating that all the resident in our new community will be charged $1,500 annually to pay for the sewer system in the community. That is something that should be made aware to people before they put any money down to buy housed in the community. We have thought about selling the home but it is now worth less than what we owe.

David of Gaithersburg MD (11/17/06)
We attempted to purchase a house with Beazer in Clarksburg, MD. We were committed to purchasing this house and placed a deposit of Fifteen Thousands Dollars ($15,000). The process was very unpleasant. After much dispute over the contract terms, we received a letter from Beazer saying that our contract for the house was terminated and that our deposit would not be refunded to us.

As we tried to renegotiate the contract, we found out that the house was sold. Our new homes consultant, Jay Smat, assured us that we would receive our deposit back if the following conditions were met.

1) We submitted with our contract was an addendum that made this sale contingent upon us selling our home. 3 months later Rob Shapiro, the general manger, selectively choose not to sign this addendum without notifying us of this action;

2) We were assured we would not qualify for two mortgages therefore we could not settle and our deposit would be fully refunded to us. Instead, Beazer qualifed us for predatory type loans (bridge loans and upto 12% int rate loans). This is despite our high credit scores.

3) We would lose concessions (discounts) and not the contingency in the event we could not settle.

4) If Beazer cancelled our contract, our deposit would be refunded;

5) We were convince that our contract would not be approved unless we deposited more than $10,000 dollars.

We would like to express that we have been disappointed with the whole process of trying to purchase a Beazer home. Beazer Corp, is not customer friendly and is unethical in its practices. Beazer had not in any way suggested a positive course of action for us to purchase the house other than threatning and ultimately refusing to return our deposit. We strongly believe that Beazer has purposefully manipulated and taken advantage of us during this process. 

To be disputed in court. Upto $15,000 in lossed deposit and court/legal fees.

Rajnish of Charlotte NC (07/23/06)
Quality of construction is extremely poor with this brand new property. Here are few examples -- AC Unit even after two repairs has leakages. Leakages in the windows during heavy rainfall. Fireplace has problems. Kitchen counntertops had to be replaced because of poor quality. Kitchen Vinyl flooring has started coming off in just less than 6 months. Very poor finishing in the bathroom floors. The vinyl surface looks unsmooth because of pebbles below the vinyl flooring.

Initially while I was buying the property I was told by their person that I have to make payment myself If I want to engage the dealer in the property buying purpose Was misrepresented in the options sold to me. For example I was told that if I buy fan points( $600) I will also get 2 free ceiling fans installed by the builder.

Multiple days were wasted waiting for the repairs people and problems are still not sorted It's difficult to determine the damages due to leakages. Being a first time home buyer I am stressed because of so many problem while the property is not even one year old.

Lynda of Surprise AZ (07/15/06)
Builder has failed to address all issues identified at walkthru prior to closing. Customer care people are not helpfull at all and rude.

Bruce of Bristow VA (10/11/05)
We've just closed and moved to the new Beazer home we purchased (closed on 9/28/2005), and we've just moved in to the new home for about a week now. We understood that when it comes to a new home, there will always be little imperfections here and there, but the level of imperfections have reached great proportions. Attached are pictures showing just one of the problems we've experienced over the weekend, as you know we've had lots of rain over this past Fri/Sat. Which caused my part of my driveway to collapse, and the walkway from my front door has also collapsed (my mother tripped over it Sunday evening and I had to take her to emergency at the Prince William hospital for her broken pinky toe). Shockingly your people told me that's normal.

Some of the other items that tops my lists are: Carpets aren't nailed down properly, the edges are coming up already, if you're not careful and walked along side the edge of the carpet, the nail will get you as it has my 6 year old daughter. There's no water hooked up to my refrigirator/dishwasher. There's no hot water in the shower in the master bedroom. 3 of our bedrooms had no power (this was fixed this past Friday, but we had endured it for a week). All to the electircal outlets in all the bathrooms weren't working (this was also resolved this past Friday, and yes we endured this for over a week). 7 windows were defective (all but 1 was fixed this past Friday). During the so called pre-drywall meeting, we've made numerous requests to change the location of the plugs and data ports, not one change was made!!! (we wonder why we even took a day off to go to this pre drywall meeting). And speaking of this past Friday (10/7), let me also share with you the level of service your company is providing to the customers in Bristow VA.

So before this past Friday we were told that they will be coming to and fix 99% of the problems. But What really happened on Friday? The electrician showed up and resolved all the electrical issues and the window guy also came and fixed up some window. But where was the guy that was suppose to fix the carpet? We were told by Wayne (the guy that was in charge of fixing all the stuff) that he didn't know about the carpet problem (even though this was a readily acknowledged problem during the final walkthru as your customer rep wrote it down on a punch list!!!) so he didn't have time to make the arrangement. This Wayne person and his crew left at a tad before 3pm on Friday, and before he left he told my wife that the plumber and the painter will soon show up to get the refigerator/dishwasher working, but guess what? They never showed, naturally we called Wayne/Tim looking for an answer, and those two gentlemen also didn't return our call. My wife and I both work,

it is very difficult for us to take time off work, and it complicates the issue even more when your people not only do not keep their promises, and has a knack not returning customer calls. This means we will now have to take more time off ( lose more pay too ).

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |