Complain about a product or service

Beazer Homes

Mike of Mickleton NJ (04/15/09)
So after being in our house for almost a year now, we just found out that Beazer doesn't intend on addressing any of the remaining issues on our 45 day list. Even though several major issues still remain including but not limited to: (crooked wall in master bath, extremely drafty fireplace, large bleaching spots on carpets, crooked baseboards, banisters not matching hardwood floors, excessive creaking of floors especially along the walls, cracks in basement floors, toilets not flushing properly, poor water pressure, dead shrubbery and poor grass.) After mounts of getting the runaround Beazer has officially shut the door in our face. Not to mention that now they are building a front entry garage house after they specifically told us that it would never happen.

Beazer has a reputation to maintain Monique in the sales office told me. The only reason I asked is because the sales rep from Orleans told me to make sure of that. And boy was she right when she said Beaser's home quality could never stand up to Orleans. Another issue people should be aware of is how Beazer has duled down the designs of their homes. People are finding out that window designs are different. Instead of having transoms or curvatures at the top they are just boxed off or even just smaller.

Also, initially many of the lots were closed off from being for sale due to a high water table, these lots are now available and being sold. My wife and I liked many of them but Gerry in our sales office assured me that they could never be sold, and that they were just going to be common area. He said it would be a nice area for the community association to build a play ground someday. It is definitely buyer beware at Beazer homes now! They will lie and do whatever they have to do to sell a home.

Patrick of Aurora, CO April 13, 2009

Patrick of Aurora CO (04/13/09)
I have been dealing with these warratny issuies from my 1 year walk throught for over 2 years. I have worked with 6 different Beazer representitives and each one agrees that the repairs need to be completed, but when it comes to actually getting someone out to complete the work they never show, do not call back, and I again have to go throuhg these exercises to get another person. Beazer is officially out of Colorado.

I spoke with the VP of Construction last year who is in Las Vegas - he set me up with 3 different Rep's who agreed that the repairs needed to be completed yet when it comes time to proceed the individuals keep disappearing. I even have part of the flooring sitting in my living room for 3 weeks and the company - Creative Touch - is telling me they are having issuies with the developer. The concrete company also said they are no longer doing business with Beazer. And now I again wait for this company that I purchased a new house from to step up and finish the warranty work they keep agreeing needs to be fixed.

The wood flooring in my entryway and kitchen needs to be replaced. The company even left part of the material in my living room. The garage floor has heave and water flows into my foundation, the floor needs to be removed and replaced.

Jane of Elk Grove, CA March 20, 2009

Jane of Elk Grove CA (03/20/09)
On January 15, 2009 I contaced Beazer Homes of Northern California and spoke to Wayne Morgan in regards to the defective windows of our home purchased from Beazer on June 30, 1999. The window of our home is covered under a ten-year warranty indicating that it will cover condesation of the windows which we are experiencing with the windows. The issues we have with the windows of our home include severe condensation along with mold, mildew, discoloration, and the inabilities of opening and closing the windows. All of the windows thru out the home have this problem.

After I explained the problem to Wayne Morgan (confirmation 1716023)he told me to contact Atmos Corporation dba Merzon. When I called Merzon located on 4385 W. Shaw Fresno, CA 93722-6205 on January 16, 2009 I spoke with Brian Chacon (confirmation 638247) and he scheduled Bob Minoli from Integrity Residential Window Repair, Inc to come out and inspect our home on Februrary 2, 2009 (order # 638247 cust. # 240832). Ever since then no one has contacted us in regards to this matter. I have tried numerous times to contact Beazer Homes and Merzon but they will not respond to my phone calls. They are ignoring me hopping I will just go away. Beazer Homes needs to be held responsible for the defective windows in my home.

The windows thru out our home is getting worse basically rotting away so I need some help on resolving this issue with my builder Beazer Homes Northern California.

Mike of Grove City, OH January 22, 2009

Mike of Grove City OH (01/22/09)
I bought a beazer home rin feb. 2008 by september the kitchen floor started ripping up when I contacted beazer they said not are fault it wasn't like that when you first moved in. when I bought the place they said they gaurenteed roof tiles up to 70 mph wind. in october we had wind of 67 mph gusts. tiles came loose they refused to fix them. I noticed holes in the siding on the second floor of my home. When I called them they came out stood in the neighbors yard and said well it looks to me it was hit with something ,we can't cover it. the heat in my home isn't working properly. the two front bedrooms upstairs are not being heated properly. there is a 10-15 degree difference. when they were notified they came out said they didn't notice the difference and told me to buy a fan and curtains ( blinds were not enough.) even though I shouldn't have to do it ,I did. still having the temperature problem in the rooms

stil no resolve. I am obviously paying highwer gas bills to even attempt to heat the bedrooms to a degree. I am going to have to pay some one to fix the siding which I probably wont be able to buy two or three pieces and i'll have to replace the kitchen floor.

Chris of Mickleton, NJ December 19, 2008

Chris of Mickleton NJ (12/19/08)
Amongst all of the regular problems that comes with a Beazer home, ie. poor drywall installation, creaky floors, etc., the one that has been the most irritating is their included gas fireplace in the family room of my model. Apparently, it was the contractors fault according to Beazer, that absolutely no insulation was used in the wall cavity behind and around the fireplace, both in our home and every home in our 62 home community. So even though the fireplace is a sealed gas type, the most horrible draft you could imagine, about the same as a partially open window in the dead of winter on a breezy day, occurred the first winter after we bought our home.

We had to wait until the 1 year point in order to get action. So we stuffed a dozen or so large bath towels in the access cavities above and below the unit. So that summer, Beazer sent someone out to remove the siding and install insulation behind the fireplace. The following winter, what do you know, still drafty. Not as bad as before but still unacceptable. The regional service manager was even out to the house to see exactly what the problem was.

There is a large opening in the side of the bottom access cavity where the gas line comes through. You can feel a steady stream of frigid air coming through. He said he would have the worker cover that area. Didn't happen. Now this winter rolls around, still feel the draft. So I put a complaint in, and was called back and told that the fireplace contractor would be calling to schedule the service appointment. 10 days goes by, no call. I call Beazer again, this time they give me the contractor's phone number and tell me to call them. So I call, and the contractor says sorry, but we're busy taking care of our customers, you'll have to wait several weeks.

So nobody wants to seal this draft, meanwhile my heating bill is almost 500/month. I'm ready to burn this house to the ground and move on.

James of Atlanta, GA December 10, 2008

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