Complain about a product or service

Beazer Homes

Jane of Elk Grove, CA March 20, 2009

Jane of Elk Grove CA (03/20/09)
On January 15, 2009 I contaced Beazer Homes of Northern California and spoke to Wayne Morgan in regards to the defective windows of our home purchased from Beazer on June 30, 1999. The window of our home is covered under a ten-year warranty indicating that it will cover condesation of the windows which we are experiencing with the windows. The issues we have with the windows of our home include severe condensation along with mold, mildew, discoloration, and the inabilities of opening and closing the windows. All of the windows thru out the home have this problem.

After I explained the problem to Wayne Morgan (confirmation 1716023)he told me to contact Atmos Corporation dba Merzon. When I called Merzon located on 4385 W. Shaw Fresno, CA 93722-6205 on January 16, 2009 I spoke with Brian Chacon (confirmation 638247) and he scheduled Bob Minoli from Integrity Residential Window Repair, Inc to come out and inspect our home on Februrary 2, 2009 (order # 638247 cust. # 240832). Ever since then no one has contacted us in regards to this matter. I have tried numerous times to contact Beazer Homes and Merzon but they will not respond to my phone calls. They are ignoring me hopping I will just go away. Beazer Homes needs to be held responsible for the defective windows in my home.

The windows thru out our home is getting worse basically rotting away so I need some help on resolving this issue with my builder Beazer Homes Northern California.

Marsell of Indpls, IN January 29, 2009

We have owned this house for 2.5 years and I still have issues to many and it would take a lot of time. For the last two winters the roof leaks, and I just finished my basement.

Mike of Grove City, OH January 22, 2009

Mike of Grove City OH (01/22/09)
I bought a beazer home rin feb. 2008 by september the kitchen floor started ripping up when I contacted beazer they said not are fault it wasn't like that when you first moved in. when I bought the place they said they gaurenteed roof tiles up to 70 mph wind. in october we had wind of 67 mph gusts. tiles came loose they refused to fix them. I noticed holes in the siding on the second floor of my home. When I called them they came out stood in the neighbors yard and said well it looks to me it was hit with something ,we can't cover it. the heat in my home isn't working properly. the two front bedrooms upstairs are not being heated properly. there is a 10-15 degree difference. when they were notified they came out said they didn't notice the difference and told me to buy a fan and curtains ( blinds were not enough.) even though I shouldn't have to do it ,I did. still having the temperature problem in the rooms

stil no resolve. I am obviously paying highwer gas bills to even attempt to heat the bedrooms to a degree. I am going to have to pay some one to fix the siding which I probably wont be able to buy two or three pieces and i'll have to replace the kitchen floor.

Chris of Mickleton, NJ December 19, 2008

Chris of Mickleton NJ (12/19/08)
Amongst all of the regular problems that comes with a Beazer home, ie. poor drywall installation, creaky floors, etc., the one that has been the most irritating is their included gas fireplace in the family room of my model. Apparently, it was the contractors fault according to Beazer, that absolutely no insulation was used in the wall cavity behind and around the fireplace, both in our home and every home in our 62 home community. So even though the fireplace is a sealed gas type, the most horrible draft you could imagine, about the same as a partially open window in the dead of winter on a breezy day, occurred the first winter after we bought our home.

We had to wait until the 1 year point in order to get action. So we stuffed a dozen or so large bath towels in the access cavities above and below the unit. So that summer, Beazer sent someone out to remove the siding and install insulation behind the fireplace. The following winter, what do you know, still drafty. Not as bad as before but still unacceptable. The regional service manager was even out to the house to see exactly what the problem was.

There is a large opening in the side of the bottom access cavity where the gas line comes through. You can feel a steady stream of frigid air coming through. He said he would have the worker cover that area. Didn't happen. Now this winter rolls around, still feel the draft. So I put a complaint in, and was called back and told that the fireplace contractor would be calling to schedule the service appointment. 10 days goes by, no call. I call Beazer again, this time they give me the contractor's phone number and tell me to call them. So I call, and the contractor says sorry, but we're busy taking care of our customers, you'll have to wait several weeks.

So nobody wants to seal this draft, meanwhile my heating bill is almost 500/month. I'm ready to burn this house to the ground and move on.

James of Atlanta, GA December 10, 2008

James of Atlanta GA (12/10/08)
I have to say that my heart goes out to every letter that I just read regarding Beazer Homes practices and ethics. I am the former Quality Assurance manager for Beazer Homes in Jacksonville. I will say that I believe everything that I have read! I have seen it all. My partner and I lost everything we own, including the new home we were having built by Beazer after my boss found out that I was gay (Our loan was suddenly turned down after it had already been approved for several months!). I suffered harrasment, abuse and threats for months but dealt with it, mainly complaining to the HR department. Later I found out that not a single complaint was ever put in my personnel file!

After my boss found out, he made it his mission to fire me. The day he was coming to the field to do it, I drove into his office and left my resignation letter with HR. I stated that I had to leave due to family issues but in reality it was that I was forced to quit a 100K a year job due to my bosses homophobia. He later told me that he had no plans to fire me, even though a half dozen people warned me.

And trust me, I have seen many a gay homeowner at Beazer treated very poorly, severly discriminated against. I was told by my president after a very bad incident that I had to understand that 'PEOPLE LIKE ME' do not normally work in the construction industry!!!

Due to all the above, we lost everything we own. My boss even made it his mission to keep me from finding another decent job. So yes, this division is horrible and could care less about the customers nor the employees. Just care about the under the table kick backs and bonuses. Oh, I could tell soooooo many stories about this company! So trust me guys, all they want is your money at closing and for your warranty to expire so that you do not find out what they have swept under the rug nor hidden in the walls. Good luck to you all. We ended up homeless and I am sure a lot of you will too!

We lost everything we own, our good credit scores, everything due to 2 people's homophobia and one person's ignorance! And Beazer corporate ignored EVERY complaint and letter that I ever sent.

Rhett of Goose Creek, SC December 1, 2008

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