Complain about a product or service

Capital Pacific Homes

Jean of Corona, CA July 27, 2006

We bought a brand new 3200+ sq ft house from CAPITAL PACIFIC HOME about six months ago. We moved in the house in Feb. 25, 2006. The house has a standard 1 year warranty. I have informed CAPITAL PACIFIC HOMES of our problem concerning our a/c unit. The a/c was not working properly since the last week of June and they have sent out the company that installed the ac unit, L&S Air Conditioning and Heating, three different times to fix this problem but nothing was fixed. It's now almost a month and our problem with our a/c unit has not been solved. Is this because the house is under warranty and they are taking their time to fix this problem?

In the part of California where I live it is not common to get temperatures of over 100 degrees, CAPITAL PACIFIC HAS NOT DONE ANYTHING TO SOLVE OUR PROBLEM. We don't know where to go for help. We are so frustrated with this problem. There are other issues with the home as well which are quality control issues, and the home builder also seems to be hesitant on addressing those issues as well.

The inside of the house is over 90 degrees and it is unbearable due to not being able to run the a/c. When the unit was working, airflow was very weak from the a/c unit which caused the unit to never shut off and the lower floor never got colder than 82 degrees no matter how low the thermostat was set. The cost to run the unit for 2 weeks before it went out was 618! For 2 weeks during the month of June!

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