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Mark of FT WORTH, TX May 4, 2009
I had a roof leak due to nails poping up out of shingles and around the attic vents. Inside the house the ceiling in the family room is damaged because of the roof leak. Mold is starting to grow inside and will soon produce a health hazard. I reported it to my insurance company and they informed me that this is a warranty issue.
As a result, it will cost me 5K or more to repair damages caused by poor craftmanship because of the limited warranty being offered by this company. This house is less than 5 years old and the warranty only cover a two year period. Tell me what damage is going to happen to a two year old house?
Robert And Cathy Magee of Mesquite, TX April 16, 2009
My husband and I bought a new Fox and Jacobs home back in March of 2005. When you purchase a Fox and Jacobs home, they require you to go through their lender, which at that time was Centex. The first year was fine. Our house payment was about 1139.00 a month. Then, a year later, after we had just come home from the hospital with a new baby girl and 4,000.00 in medical bills, we got a letter in the mail saying that there was a 5,000.00 shortage in the escrow, and that starting the following month, our house payment would be going up over 800.00 a month, to nearly 2000.00. This was just ludicrous.
It turned out that since the house was a new house, Centex mortgage based our tax payments on the appraisal from the previous year, which was unimproved land. there was no house on the land at the time. I really feel that they did this on purpose just to get us in the house, and whatever happened after that was our problem. They kept assuring us that we could afford this house, no problem. Well, so we re-financed, because we had no choice. Who has an extra 800 laying around?
Now we are stuck in an ARM. We have tried to re-finance several times over the last couple of years to get a fixed, but now our debt to income ratio is too high, and nobody will help us. Even so, the house payment still went up over 400 a month to nearly 1,600.00. Since then, (March of 2006) We have been struggling to make ends meet. We have kids, so I did some babysitting for a while, and then I did finally get a job, but then I got laid off in January of 2009. We have become House Poor and have had to file for bankruptcy. Our credit is completely shot, so even if we sold the house, we probably would not be able to buy another, so we are stuck.The house is all we have.
We have had to borrow money to make ends meet. Our credit is completely shot. For the past three years, we have had to deal with stress and anxiety of trying to figure out how to make ends meet. We never have money to go on any kind of vacation, do anything fun, eat out, or even go see a movie, unless it is a 1.50 movie. We have no money available for emergencies or unexpected necessary expenses. We finally filed for bankruptcy, but even after that discharges, things are still going to be difficult.
Christina of Goose Creek, SC April 8, 2009
All they have done is lie, lie, lie. We first asked at the signing if we could have a shed, they willnot allow us to have one which is not stated in the covants b/c we re on a pond (more like water-hole lot that sometimes has 22 inches of grass) it would block the view there is no on behind us and no one cares they would rather see our back yard being taken care of than that hole. They didn't disclose that the road was going to come into a very less than desireable neighborhood and that another company bought land. I have county proof that they knew.
At a recent homeowner's meeting they asked if I was out on a witch-hunt, well I am know b/c all they did was lie to us that trusted their products. Ramon of Belleville, NJ January 28, 2009
I purchased a home from centex and I cant believe ow terrible the work is. Insulation problems leaks everywhere, it is not enough room for me to write. Their work is terrible.
Leaks they left pipes clogged up and now I have leaks everywhere.I do not know how to go about this.
Angie of Imperial, MO December 23, 2008
The remminants from hurricane Ike came through ST. Louis on September 14. I went in our garage and noticed that it was literally pouring on top of our cars. I left several messages for our warranty manager and finally got somone to call me back. Someone did finally come out to look at our home and we were given the total runaround and told that it was leaking because we hadn't been doing our caulking like we were supposed to (our home is only 2 1/2 years old). They said they would send someone out to caulk for us but that the ruined drywall would be our responsibility to replace if we wanted to.
We then noticed mold growing in our garage (under our 4 year old's bedroom) so we were advised to have an outside company come in to see what they thought the problem was. They found the problem and wrote it up for us. We took this to Jones/Centex and they are saying the other company is wrong. They said they would send an infrared company out to see if they could find the problem and they also said they would fix the drywall. The company came out on december 10 and said Jones should provide us the report by December 12.
Not only have they not fixed the drywall with the mold, they have not provided us the report as of December 23 or told us how they are planning to fix the problem. We cannot reach anyone and cannot get anyone to call us back. We have had nothing but problems with this builder from the beginning. We have had lots of little things go wrong that they have had to come fix such as our island counter top peeling (the first month), tons of nail pops, scratched marble and now we have a HUGE crack in our basement foundation. We would NEVER build another home with this builder.
From the beginning we have never been shown any kind of customer service. Several of our neighbors are also having major issues with their homes and can get no response out of the builder.
Bob of Jersey City, NJ November 29, 2008
Multiple units in our condo are having water damage problems because Centex did not install a storm door which causes rain water to seep in and flood our living room wood floors.
Cold draft is also coming in this winter causing our heating bills to escalate.
wood floor water damage and cold draft coming in causing higher heating bills.
Tracie of Mount Dora, FL November 21, 2008
I live in the Sullivan Ranch Community of Centex Homes. When I bought my home the community was going to have an Equine Center just out side the from gates. NOW that Centex sold close to 200 of the 600 lot in the community the equine center is no longer part of the sales. The only reson I moved in to Sullivan Ranch was to have my horses close to me.
The front of the community has pasture areas fenced off and ready for horses but Centex is trying to change the use for the land. You see the property is zoned for a equine center and the money WAS set aside for it (according to paper work from when I moved in.) So what happen to the cash. Did some big wig get a Christmas Bonus? I could have taken my 400,000. and bought property with in one mile and keep my horses with me. Good Luck to anyone who is buying a home from Centex. I hope you get what you paid for.
Derek of Houston, TX November 4, 2008
Based on my experience, I happened to know Centex Home Houston is not a responsible company. I would not deal with them again, Also I recommend home buyers to be careful about their bad quality. 1) they used a bad or cheap materials to build your property. The property I bought is a new home. but a few months later. The door, frames and wall got cracked, 2) Air conditioner system is not working strongly. I asked the third-party to check it out, They certified that it is the cheapest unit they put on every property.
3), Garage door has no openner. they said the people in charge of my property is not working there any more, What she promised me about opener installation is not effective. 4), There are many problems such as water tank, leaking and so on Please be careful. They promise you today, tomorrow they won't commit to it. There are lots of options for builders. Please don't jump into their trap or you will never get out of it .
Kerry of Richmond, VA October 4, 2008
The biggest problem has been regarding leaks in my basement, getting someone to act, getting them to show up, getting them to fix it, again and again, has been a constant battle for 10 months (since purchase). The house has been excavated at various points 9 times now because they only want to patch fix the problem which leads only to it becoming worse. The drywall inside had probably close to 1000 nail popouts resulting in a team of 5 spending an entire week fixing and repainting.
I was the first to move into the neighborhood and so I'm furthest along in getting things fixed, I dread the long road ahead for my neighbors, I've heard from 5 so far that also have leakage problems and nail popouts. I could list dozens of other items, and I wonder if a day will ever come that I don't have warranty requests in. Stay away from a Centex home!
My wife who works from home has to sacrifice hours of her time each week dealing with Centex. We have no faith in our basement staying dry. Is our home going to be sellable?
Nigel of Baytown, TX September 5, 2008
I call concerning my roof warranty and they took over 2 1/2 to get back to me. Left a message on the voicemail and Angela contacted me back and told me the warranty guy will give me a call to setup a meeting, but no call so the roof was still leaking badly and I call back and left a message stating the hole in my roof will not fix itself and Angela called me back and told me Andrew is on vaction and will contact me when he gets back; this has been 3 weeks now, when I finally got hold of Andrew he came to my home an access the problem and will get back to me,
well another 2 weeks later some guy came to the house and told my wife that he did not bring enough supplies and left. so I talk to the manager (Mr. Moore) and he told me that they will not be warranting my roof because a third party attempted to stop the leak. He said since I myself when up on the roof and put some tar to stop the leak
I became the third party, I am the home owner and there was no repair that was done the whole entire side of the roof is bad because it was leaking since day one and gotten so bad that it start coming thru the kitchen for some one to notice.
So I was told that they will not warranty my roof because I attempted to put some roof sealer to stop the leak so no mold will be growing in the attic and get my kids sick
the roof is damaged causing my attic to be damaged and wet and the roof of my kitchen
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