Clayton Homes Reviews

I cannot say enough good things about the service technicians (Frank and Bobby) that recently helped with my home repairs. They came out to my Tru mobile home to address several repairs, and their professionalism, attention to detail, and work ethic were outstanding. They took the time to carefully address every issue I had and made sure everything was corrected properly instead of rushing through the job. It was clear they genuinely cared about the quality of their work and wanted to make sure everything was done right.

We recently had the fortunate experience of working with Kelli **. She was very knowledgeable and attentive to our needs. She went above and beyond to provide a high level of service.

This review is for Mike ** and his team only. The construction side of our project. We went to Clayton Homes in Lacey on a recommendation in Septemberish of 2024 after a tragic incident occurred. Our home burnt to the ground in May of 2024. We were working with our insurance with the situation (which turned out to be a nightmare and is still ongoing) so the beginning of our journey was back and forth. After coming to a signed agreement and figuring out all of the paperwork and office side of things (palm to face...see other review), we got to meet Mike. Mike ** from the start made me feel heard, seen and respected. His whole vibe stands on integrity, honesty and hard work. In the two-year nightmare it took to get our kids back into a home, at no fault of his own or his team, Mike always communicated and stayed in touch letting me know every update and what was happening. If I had questions, he answered them.

Deb and team made us feel so much like family in our plans to buy a new home. All the worries beforehand disappeared as soon as we walk thru the door with our questions and concerns. All information and resources were at our disposal.

Yet more ‘Bite Me in my Keester’ quality that keeps showing why YOU NEED TO RUN AS FAST AS YOU CAN THE OTHER WAY!!!! Trust me; get you a reputable builder and have your house built. Otherwise you are about to make the biggest mistake of your life purchasing CRAP!!! If you’ve already made the mistake you’ll be reminded every day you wake up. If you’ve made the mistake then make sure your hvac guy registers your AC unit—then you at least should have a 10 year warranty. You are going to need it! I just love how the tiles continue to fall off the wall because the imbeciles couldn’t use enough glue to make them stick. And trim pieces that were apparently never attached at all. Go figure.

Love my house in the showroom but what I saw and what I got differ in quality. While they sent 3 different teams out to do the needed repairs none of which fixed the issues correctly and usually left damage in their wake.

Purchased a brand new Clayton Rutledge home less than 3 years ago. Already have a soft spot in the floor. Not happy especially with a 200k home.

I bought a Clayton home out of Russellville Arkansas from American Homes. It was Manufactured at Southern Entergy in Alabama. They build Clayton homes. They will put you off on fixing repairs until your year is up. Then will not call you back not only is this the poorest build home I have ever seen I still have major problems with it I still have broken sheet rock, trim missing, cabinet doors broken, you can see daylight threw my door nob, my shower doesn’t drain properly in master bedroom water stands in the left side of the shower. My cabinet in master bedroom is cracked, nails sticking up from floor through out the home, weak spot in pantry that run through to front of fridge gives when you walk on it and squeaks.

Actually there isn’t enough room here to fully display my discourse for this company. What I will say in layman’s terms is that they all talk a really good game, especially Matt **, (yes I’m naming names) but when it comes down to brass tacks, no one knows how to play. By far and away the most dysfunctional and unorganized home builder I have EVER had the displeasure of working with and I have purchased 7 homes in my lifetime. They are all talk and will tell you whatever you want to hear just to get the sale. They bold face lie to you all while smiling. These guys are nothing short of glorified used car salesmen.

Just began dealing with a division of Clayton Homes. So far, they seem somewhat lax regarding my concerns. Hopefully, I don't have to rethink this. I will update as needed.

We purchased a home through Clayton Homes in Muskogee and, unfortunately, our experience has been extremely disappointing and stressful. We were given verbal representations that our new home would be delivered and move-in ready within approximately 14 days. Based on those assurances, we agreed to have our existing residence removed from our property. And had living accommodations in place for those 14 days. After our home was removed, the timeline continued to be pushed back, and eventually we were left without any clear delivery date while no visible groundwork had even begun. This left our family effectively displaced and forced us into temporary living arrangements, creating significant financial hardship and emotional stress. We relied on the information provided by the dealership when making major decisions about our housing, and that reliance directly impacted our living situation.

We recently purchased a Clayton Manufactured home and received our CO in late August 2025. This home was sent from the Waycross Ga plant. We noticed soft flooring throughout the house almost immediately. We have asked for the qualifications of the gentlemen that is coming to repair the flooring and are still waiting for an answer. The reason being is we just had a leaking issue with water coming in through the exhaust fan in the spare bathroom. They sent out an Apartment Painter to fix the issue when a roofer should have been sent. A painter is not legally authorized to perform shingle, metal, or flashing repairs according to Florida.

This purchase was the biggest mistake of my life!! If it can go wrong it has!! Salesperson, my neighbor, nice, friendly. We have been lied to SO MANY TIMES by pretty much everyone in this company. Repairs have been done, most times repeatedly because they cannot seem to do anything right the first time. Our current issue, which has been ongoing since the first time our furnace was used (over a year now & so many bandaid fixes it’s insane & still not fixed!

Buyer beware. Paid 180 grand. Post purchase, 6 months to get ac fixed in summer. Replaced front glass door, sliding glass door due to bad frame damage, stove countertop broken, vent covers flooding in master bath due to faulty installed pipes, squeeky floors joint to conceal connection of both halves separation, ceiling seams visible with extra mud on them, making them stand out. Master shower was 6 grand upgrade, has 2 cracks, we were told it will be fixed, not replaced but fixed. There is so many more things to many to name. So if you want a good built home, don't go to Clayton Homes in Aug Ga. They are lazy and the handymen aren't very handy. They are waiting for the warranty to run out. The worst buy ever, we are in our 60s, so we won't spend 30 years paying it off. Good luck.

Nails wanting to come through the vinyl flooring. Cabinets are poorly built. Had one starting to come apart. The door frame. Way overpriced on insurance. They got the insurance for us 1207 a year. Called Allstate. Got it for 430 a year and better coverage. Thinking about letting BBB know about their practices.

I went to Rockhill SC, they lie about everything! Once they make a sale you're a nobody! The quality of work is extremely poor! Not to mention they say they will fix things and don't! Worst mistake of my life, they took advantage of me in so many ways!!! I couldn't imagine working for a company who scams people the way they do!

Bought my house new and it has simple cosmetic damages. Not anything to raise a stink about. Now I have to take apart my bathroom to figure out why it’s freezing all the time, why it smells like cat pee, and why there are always bugs. Lo and behold they left a giant hole under my tub and animals are coming in through it! I called and they told me there’s nothing they can or will do because I’m out of warranty. This has been the biggest mistake and I hope no one else makes it.

This is the cheapest made house for the price we paid. We had laminate flooring placed throughout the house, and it was improperly installed! It was wrinkled and rolled along the entire floor. The installers left the flooring wrinkled and Clayton Homes pasted its inspection. The closets were not finished and when I asked about it, I was told, “Clayton homes don’t finish the closets inside.” There were large gaps between the closet door frame and the wall itself. The trim lining the walls, fall off just walking past it. One of the bedroom walls was not fully attached and it could be moved by our five year old.

I had been looking for my forever home and stopped in Clayton homes and was greeted by Lisa. She has been such a big help with everything from designing to answering questions, even on her off days. Always so pleasant to talk to. Everyone at Clayton homes at Woodlawn is very nice when I stop by to speak with Lisa.

For the past few years, my husband and I have been thinking of placing a second home in Virginia. In November when driving to our VRBO, we passed Clayton Homes on Carrollton Pike in Woodlawn. We decided that once settled in, we would visit Clayton Homes. During our first visit, Lisa ** listened to what we were looking to do and provided us with the opportunity to visit a model. It was as if Lisa intuitively knew what we wanted as the model and the layout had everything we had in mind.