Complain about a product or service

DR Horton Homes

Mark of Durham, NC October 24, 2009

We purchased our home in the latter part of March 2005. Within a couple of months we began to have problems. One of the problems was our backyard. We live at the bottom of steep incline. Every time it rains our backyard and the side of our house flood. I reported this to the D.R. Horton and a couple weeks later they sent landscapers to proceed with a temporary fix by placing angel hair grass on the hill. Unfortunately, this did not last. Also, a couple of months ago, a not so strong wind blew a shutter off our house.

To add to this the carpet in EVERY room of our house has buckled, the hardwoods in the foyer are seperating from the floor, the sheet rock tape near the fireplace ( which we rarely use) is seperating from the wall, AC on the second floor does not even cool the back bedroom at all. The water pressure in the entire house very weak. When we contacted D.R. a couple of months ago via their e-mail complaint line, they sent an e-mail back saying that these were not their problems and that they are not responsible for any of these issues.

Furthermore, they told us to that we need to address these with the builder of the home, and that was it. IF they put their name on the product why shouldn't they be the ones dealing with our problem. We don't even know who the builder was at that time. These homes are poorly constructed. If we knew what we know now, we would have NEVER have purchased such a substandard home. To add insult to injury after I sent the e-mail to DR Horton, our Home Owner's Associaton, sent us a letter of violation for a missing shutter, and they threatened to fine us for the missing shutter. I would never recommend anyone to buy a home from this company. They rush to put up poorly built homes just to make a dollar at the consumer's expense.

HERTBET of BESSEMER, AL October 15, 2009

Half builded my house, Hardwood floors not properly installed & loose flooring, landscaping noy completed. I have dig in the back yard. I have a dig in the back yard. Rooms was not painted right (diffirent colors on the walls. Bathroom down stairs was not complete. Front door lock jamming. My garage doors are diffirent colors & the warranty dept. is giving me the run around. hope you can help

Peter of Mooresville, NC October 5, 2009

I purchased a home from DR Horton in Sept.2005 and expressed to the salesman that I needed a flat lot because my cardiologist in New York said that I should not be mowing a lawn that requires me to exert myself in the summer heat on any type of hilly lot if I have a home built because I had a heart attack and have one artery shut down and one with 2 stints in it. I also explained that I was retired and loved GOLF and wanted a flat lot for these two reasons. I drove down to North Carolina the day before closing to inspect the home and found that the lot I purchased was no longer a slight downgrade but " A STEEP HILL " and the money I paid to have my lot cleared was no longer needed because it was no longer possible to practice my chip shots.

Today my lot as well as my neighbors have between 30' to 40' of back yardthe balance is just a weeded area. I was charged 2,000.00 for a " PREMIUM LOT ' and 2,000.00 to clear it and when the sales person read all the extra charges I was paying ( such as brick front, 12,500.00 ) and read " and 2,000.00 for "Premium Lot" I replied " I don't mind paying 2,000.00 Premium since my lot is almost flat ( Topography map shows a 12' decline over the 190'length. I told the site manager that I would straighten the matter out the next day at closing but didn't know that nobody from DR Horton was present. My real estate agent called the district manager from the closing office on his cell phone and sat waiting for his call but after an extra half hour which was eating into the persons lunch time I said I will sign the documents but I want my money refunded.

Whwn I commented that I am accepting the ,2000.00 for premium lot "Because it is almost flat" was it not the persons responsibility to correct me, because he knew the lot would become a steep hill per the Topography map showed the word " FILL " on all lots on my side of the road. By NOT saying anything, isen't it a confirmation that my statement was correct? Other then the proof ( Documentation ) of the above being fraudulent, I sued in small claims court for FRAUD and the attorney for the builder requested the case be DISMISSED because I signed for Arbitration. I told the magistrate that I did sign the document BUT I have proof that the contract was fraud which would void the contract and the agreement for arbitration should be voided.

The magistrate said, Since you signed for Arbitration, bring the fraud matter up then. Conversation continued between the magistrate and me and she dismissed the case with Prejudice. I appealed the case and signed to have a "Trial by Jury" but received a notice my case was to be handled by Arbitration. I feel that my rights to a "FAIR TRIAL" have been violated and can see that the lawyer's who are located within 5 minutes from the court have established a relationship with the court personal and as in two other case where I was right, I lost. I guess that the court feels that if a fair decision for an individual was common. people would not need a lawyer. The builder knows I have no money to continue this fight otherwise I would have sued 3 years ago. I am 74 years old, retired and only social security as income as my tax the past 2 years shows that I received ALL my money I paid in taxes refunded. Thank You.

Troy of Savannah, TX September 29, 2009

We began dealing with the warranty company for D.R. Horton in Rowlet Texas in 2006 shortly after closing on our new D.R. Horton home in November of 2005. We have not had any peace since we have been living in our home, as we have experienced a major foundation failure and after installation of 47 piers by Advanced Foundation Repair, the soil continued to expand and push our house back off the piers. That is when we decided to take a stand and request that D.R. Horton take responsibility for their failed product and buy it back from us.

Someone said right, that we need to all band together and publish all of our stories on one websight for starters along with pictures and videos of all that we as new home owners are forced to endure because substandard builders like D.R. Horton are allowed to go on building with no consequences for their improper building practices.

Our Signature Huffines Community of Savannah Texas has numerous houses with major foundation problems, water intrusion problems, improper construction problems which are causing many of the issues. Our houses were not designed well enough here to withstand the expansive soil, and our streets and sidewalks and steps leading to our homes is live present proof of this.

This is one of those times that government needs to get involved and quit sitting with the backs turned to consumers that are losing their chance of the "American Dream" and the investment of a life time. Our 1, 2, 3, and 4 year old homes are cracking and leaking. Why won't the Attorney General of the State of Texas get involved. How many more home owners must suffer?

Anthony of Las Vegas, NV September 28, 2009

Well, here's some more negatice publicity for the DR Horton homebuilders.We are already 3 weeks past the promised close date for our new home in Las Vegas. We have sent 4-5 emails and the same number of calls to management and staff in various areas of the country all with no response at all. We are going into a new lease because they didnt keep there word,as well as another month of storage fees.Our local sales agent doesnt respond,her boss promised a call back later that day (no return call), and the regional manager, Seagraves, still no word after 3 emails and 2 phone calls. Where's the customer service? All we wanted originally was the progress report of our home once a week.Now we feel like they're saying "they're going to buy their 225K home no matter what" so on to the next suckers!!

Gregory of Middletown, DE September 28, 2009

Purchased home from DR Horton ~August 2007. Within 1st year of warranty period Noreaster Storm caused water damage around front bay window (August 2008). Subsequently DR Horton attempted to fix seal around window.

In September 2009 a second major Noreaster occurred causing extension water damage at same location (front bay window). Contacted DR Horton again to fix front window leak and perform repair of water damage. Was told house in now outside of warrany period. Attempted to explain to them that the seal was never fixed properly first time and only reason no water damage occurred over last year is because most storms come from west and winds to not hit front of house. DR Horton still refuses to perform repair work on water damage and correct leaking seal around bay window.

Michael of Laredo, TX September 18, 2009

I purchased my home back in June of 2006 and in December of 2008 I filed a warranty request with Dr Horton and was told that someone would come over to check my leaking roof. Its now September of 2009 and Im still waitng for that person to show up. I have submitted several more request and no one has even bothered to return my calls or emails. It's funny how when they are trying to sell you a home they seemed to be hounding you day and night and now that I need there help, they dont seem to care anymore about customer service.

My front porch is leaking but there is no sign of damage to the outside of the roof but you can see there is a dip on the roof. There are no shingles missing but most likey the roofer forgot to put the black paper that goes below before putting the shingles on. I dont think it would be fair to me to fix my own roof already and its only been about two years and having a leaky roof already.

Kathy of Daly City, CA September 16, 2009

We have made numerous request for a few yrs in regards to the deck on the right side of our house that located adjacent to the gas meter and pipe. See how it affects our home below. Anyways, DR Horton finally sent someone to inspect our deck in early August but have not yet responded to us nor came up with an acceptable solution to us. This is totally unacceptable.

I believe all of the Homeowners are very annoyed with their ignorance. It's time for all of us to get together and start a lawsuit against this irresponsible builder. The deck has been settled more than 6 inches, and it continues to settle since our first request. However, Our request for fixing the deck had been ignored by the company and nothing was repaired yet.

Since this deck is located adjacent to the gas pipe, the failing of the deck is creating a serious hazard to our life and property since the deck keep dragging the gas pipe away from our house. In addition, the failing deck also becomes a hazard to the utility company personnel when they come to our house to check the utility meters.

cindy of bessemer city, NC August 16, 2009

kitchen floor unlevel , floor sqeaks through out house. cabinet doors fall apart,windows wont stay on track. gutters are not leaning right for water to flow,plumbing rattles. vynil siding falling loose,kitchen floor sags.textured paper on drywall peeling,from under crown molding.ceiling cracking. the house is falling apart, have contacted dealer. they have come out to look at problems,and have not fixed anything yet. weve been in home since 2004,started having problems right away

Megan of Atlanta, GA July 16, 2009

Our communtity has been plagued with break-ins because DR Horton HOA Board members refuses to keep out community gated at all times! In addition, we will make complaints and our cries are heard in deaf ears! Replacing landscaping (trees) that has been dug up has not been replaced and Brian refuses to replace the tree that was damaged before I closed. The maintainence crew is always new and not certified!!! Sloppy patch up work for 11 month warranty. Floor boards creeking sounds and can see tape through paint on sheet rock walls and ceilings!Developer doesn't take care of empty lots and DR Horton doesn't respond in a timely manner to consumer complaints! Inspector has a rude and honary attitude and lack of communication with homeowner! Barely speak English!!!

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