Complain about a product or service

DR Horton Homes

Beverly of Rock Hill, SC June 12, 2009

I bought my home - new - in Dec 2006. Six months after moving in we had a leak in the wet bar, which had to be removed along with the dry wall, cabinets, flooring and subfloor. In April 2009 we had the toilet in the upstairs bathroom continue to run and overflow, causing damage to the kitchen ceiling. This toilet has been a problem since we moved in, but was never repaired (until we had it repaired). Yesterday another bathroom upstairs started leaking into the master bath downstairs. Since this has happened after the 2 year warranty period has expired, repairs will be on my dime. It is obvious to me that the plumber that worked on the building of my home had no idea what he was doing, since all of my problems seem to be plumbing related. Of course, that plumber is no longer in business.

Clement of Katy , TX June 4, 2009

Tiles are comming off the floor in the whole house, I contacted them they told me to contact the company that installed them,who informed me the warranted is valid for one year only now my A/C unit has failed and I cant hold of any person to inform me whom Ishould contact to remidy these problems, also when it rains water collects near the foundation which may cause damage in the future.

Jenny of San Jose, CA June 4, 2009

We purchased a home from D.R. Horton because we were relocating from San Jose, Ca. The realtor representing D.R. Horton assured us a closing date of 30 to 45 days. To date, the closing date kept delaying & delaying & now it is going to be 63 days & not the 45 days as she indicated. When we asked for the refund, any reputable company would refund the deposit BUT NOT D.R. HORTON. We had purchased homes in California prior to coming to this wonderful city of Las Vegas, Nevada & never encountered such unscrupulous tactics to swindle money from ordinary folks. And now we do not have anyone to turn to for help. We hope the general public will be aware of D.R. Horton because they are exactly like thugs.

Chris of patterson, CA May 29, 2009

This is our first home. We have had it since late 2007. We had a water leak first off and with a repair that took over month to get done we had an extreme water bill come with it. The water leak was repaired but the house water was nevered turned back on. We arrived at our home at 11pm and discovered we had no water. We tried to find the valve but it was a street issue. When calling the emergency # we were told someone would come out the next day. My wife was pregnant at the time and suffered severely due to that problem. Then our heater broke within 2 months of owning our home. It started blowing ice cold air out of the vents with a strong force. We were unable to disconnect the unit because we did not have a ladder tall enough to reach.

We called the Emergency # again and was told someone would come out in a few hours. That was some of the coldest nights of the year and we needed the heater. After a few hours no one showed. NO ONE SHOWED UNTIL 3 (three) days later. In between that time I called everyone I could. My wife was pregnant and freezing and no one was coming out. Finally after both JS West and Beulter came out and pointed fingers at each other the problem was that our heater was converted for gas and not propane as needed. With that knowledge Beulter came in to fix it 3 more days later. Thanksgiving was destroyed.

Then Christmas rolls in and the heater does it again. This time we had a ladder. Several days later AGAIN they come out to repair it. Now giving other excuses as to what has been missed or overlooked by the guy who last touched it. The buck was being passed faster than we could keep track. Christmas plans cancelled. Our FIRST Thanksgiving and Christmas in our new home and no celebrating, no photos just crying and fighting. No one apologized to us either. Then New Year's Eve big party 92yr. old Grandpa was here and everything and the heater does it AGAIN!!!!!! It was soooooo cold out that everyone had to leave our house just minutes before midnight. Grandma had to get in a car and take a 2 hour ride home. No One came out to fix the problem for 3 MORE DAYS. I left nasty messages on every machine I came across thanking everyone involved for ruining our holidays.

We had a huge water bill that took 5 months to get reimbursed for and as well as a heater bill. There are propane fireplaces in these crappy homes and we were advised by Don W to turn them on to keep warm. The heat doesn't leave the unit and doesn't heat anything and the cost is beyond ridiculous. During all of the drama my wife had a miscarriage. The water here in Diablo Grande is deadly. Seriously, research the net to read about that issue. We don't know if the water or the stress caused our misfortune. Don W and I were on the phone talking about receiving the check for the water/heat reimbursement (he was so happy about that by the way)

During our conversation I ask him what D.R. Horton will be doing for us to make-up for what we have been through. He stated he didn't know but it would be something. 2 weeks later I have another phone conversation with Don W as I was walking around Target in Livermore, CA. He asked me how things were and I said not good because we suffered a miscarriage. He said he was sorry and hoped things go well. I said I hope you have some good news for me. He proceeded to say that D.R. Horton will be willing to do something for us but they don't know what as it wouldn't be monetary. I said, well i'm a new homeowner so any home upgrades would be great. I said I have no landscaping in my backyard and that would be great. He said that sounds doable let me talk to my boss and get back to you.

Several weeks later he was at my home repairing our driveway and I asked him where we stood with the backyard situation. Don W said YES we are going to do that for you but nothing too fancy. I was thrilled and my wife smiled for the first time in weeks. Over the course of several more weeks my wife and I walked through some of the D.R. Horton homes and checked their landscaping. Just 3 doors down from us was a simple basic backyard. I called Don and told him about the home and he said he knew of it. I said we would take something just like that and that would be great and Don W said I'll call you.

After 2 weeks went by I had not heard from him I called him on his promise. Immediately he says you are going to need to call my boss Lloyd B. I say ok and called that moment. Within seconds I me saying my name Lloyd B. says D.R. horton is not in the business of making up for problems with homes and that they will be doing NOTHING FOR US. This was the beginning of many weeks of phone calls and fights and only to have it end up in the hands of Lloyd B's boss whom said Lloyd & Don never said any of the above however, they will give us a 200 Home Depot card for our troubles. I told him to shrove that card where the sun doesn't shine. We made a big mistake buying a D.R. Horton home. We are trying to get through day by day.

scott of oviedo, FL May 26, 2009

If you own a DR Horton home and have complaints about shoddy workmanship or repairs, better sell when you can. We have lived in our home 9 years and have spent the whole time repairing, replacing what crap that we didn't realize when we bought the home. We never signed off on the walk through and they continued doing repair stuff almost 5 years after we bought the home.

Now, we are on our own and it would have been much cheaper to buy a more expensive, better quality home. And, they try to stick it to you every step of the way - always the minimum to keep you from seeing an attorney.

Toni of Buckeye, AZ May 13, 2009

Purchased this house new on 3/19/09. Already have repairs that need done. 2 weeks after move-in, the pipe for the irrigation system broke and water went running down the street. Had the company Palo Verde come down, it took 3 days to fix, and now plants are starting to die. 1 month after move-in, the sink in the downstairs bathroom broke. It took over 2 weeks to get fixed. Now its broke again, the handle just comes right off. It wasn't even fixed right. Upstairs toilet keeps getting clogged. I was able to unclog it the first time, but yesterday it did it again and it won't unclog. Warranty won't cover this issue. Will probably need to call a plumber. The screen door keeps coming off its tracking, but we have it working for now. I'm very frustrated with these problems. This is my first home and did not expect to have this many issues. It seems like they used cheap materials. I'm now worried there will be more problems in the future.

Edith of Richardson, TX April 22, 2009

I am a TX Realtor, and I was the procuring cause of 2 sales that DR Horton made. I am owed the associated commissions, yet they continue to refuse to pay me.

James of Mckinney, TX April 2, 2009

James of Mckinney TX (04/02/09)
We moved into a DR Horton house about 2 years ago. The house is 4 years old. We a having numerous problems with it. To start with, the garage door large spring snapped when it wasn't even being used,causing a huge noise. That cost us 430 to fix. I also had a bad leak in the sprinkler system pipes which the water company discovered and notified us, because they thought I was using an excessive amount of water and that I probably had a leak somewhere. That cost 200 to repair and I've had to replace many sprinkler heads myself.

We have an electrical problem in two upstairs bedrooms-only certain outlets work and a breaker trips sometimes when we have very few items turned on. I'm afraid to get an estimate on that. The front door handle broke. I fixed it myself for 100. The garbage disposal sounds like it is ready to go any day now. The outside hose spicket does not turn the water on. The handle in the garage to turn the water on is all rusted out-again, I'm afraid to get an estimate on that.

I also had to repair a draw in the kitchen cabinets, because if you pulled it out too far, it would drop and you'd have to catch it.Also, the toilets keep clogging becaus they're small and cheap. One last thicg is the heat is very uneven in the house: the bedrooms can be very cold and the hallway between them is warm as toast, which is going to need repair. So as you can see, I'm not happy with DR Horton and would be very cautious about buying one of their homes.

I have spent about 750 so far to fix problems, and we are not through yet. Plus some of these problems I've fixed myself to save money.

Krissy of Tampa, FL March 24, 2009

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