Complain about a product or service

DR Horton Homes

Krissy of Tampa FL (03/24/09)
I have lived in my home since August of 2008. I had to move in fast because I am a student so it was easy to overlook many things on the walk through. Overall they fixed the touch ups on the tile and the paint. The one thing that bothered me about the condo was the smell. When we asked Erik (the man that took us on the walk through) he assured us that it would go away. It was an odd earthy smell, kind of like dirt. Another thing we noticed was that there were bleach spots along the wall. Because we didn't have the time to fix it they lowered the price.

I didn't think much of either of these problems until recently. We had friends visit who worked in contrusction and they asked us upon walking in if we have ever checked for mold, because our house smelled like mold. I blew the idea off until I have a mushroom grow out of my bathroom tile. Since then the corporation came out. The man told us that it was just the smell of us, that everybody has a smell. He thought our house smelled like flowers. Also the mushroom was explained as just surface mold from water on the tile.

We had a mold company come out, they assured us that we have mold. however, they wanted us to pay a large sum of money to send the mold in to be tested...so we aren't sure that was the best source. The corporation came out again, this time with a camera to measure heat or wetness (I can't remember, but it was to test the walls). They assured us that we didn't have mold. Also they said the bleach stains have nothing to do with it. So now, all I know is that my house smells bad, and the smell is in my belongings when I visit my parents, and in my clothes...the smell hasn't gone away in over 6 months. I honestly don't know what it is. Did anybody have a similar problem with smell?

I will be highly upset if it turns out to be mold, because both my roommate and I have breathing problems as well as all the trouble in trying to get this fixed.

Moises of Sanger, CA March 24, 2009

Moises of Sanger CA (03/24/09)
I filed a request fot warrenty work on my roof and two electrical outlets my roof is leaking in two places thus causeing my outlets to go out when it rains it leaks nd gets worse they have been contacted three time and they have yet to try and get hold me.

my roof eves are getting damaged and we are afraid that someday are outlets will catch on fire..

Mark of Oklahoma City, OK March 21, 2009

Mark of Oklahoma City OK (03/21/09)
We were looking for a home around the north oklahoma city metro area. We had seen several other homes and had an idea of the avg square foot price. Most of the houses in the 2400 sq ft homes were 250,000 and up. I just happened to look at a new edition of DR Horton homes called West winds. They had 2400sq feet homes for less than 186,000. I knew something was wrong because of this. And I am so glad I took a look inside.

Most of the homes in the West Wind edition were sold. Also the roads were poorly built and incomplete. There were only a couple of 2 storey homes left to sell. One was closed and the other was under construction. I walked in one with my wife. I was shocked at the shoddy construction. They were actually using very thin almost cork board like material for the second floors!!.The second floor was slanted. You would have had to be blind not to see it. Cabinets were super cheap,and even more cheap fixtures. I have seen such fixtures at cheap whole sale stores, worth between 2 and 5 bucks. Bad siding installation, I was able to stick my fingers in between. Worthless windows and doors,better off boarding up . I could see incorrect wiring, improper insulation and missing support beams in critical parts of the house. All this in a house pretty much completed for sale.

Joanne of Portland, OR January 30, 2009

Joanne of Portland OR (01/30/09)
I am a Siding and Stone Contractor that was working on a 30 house sub division for DR Horton (Bethany Terrace). My license was temporarily suspended due to unpaid payroll tax so I was released from the project. this money was promised to me when we were released from the project on August 18, 2008 to prevent any liens from the material suppliers, in total 14,335.00 due to my company. This money was from 5 projects in total, 2 of which were 1 day away from completion (lot #24 10,560.00 & lot #9 2,900.00 - these were pre agreed upon signed and approved by this company before work on the lots began) and the Job Supervisor was in agreement this money was due and should be paid in full.

Several months of attempted contact with the vice president of the project and he kept putting me off saying payment was ready, now he has ignored me all together for 2 months, I have full documentation of every penny due and now the material contractor is after me for money due, liens have been places and no contact. I have not been able to re-establish my license due to the money due to my company and I owe employee's close to 3,000.00, I have lost my home and my vehicle due to these people need some type of contact from this scandulous company. please help!

Lost my home, 2 vehicles, my business license, good faith with the material suppliers and have not had an income since AUGUST OF 2008, I have had to get food stamps for my daughter and myself as my husband was away until 1-20-09 and the only income in was from my company. In addition I have had threats and attorney letters from employees I owe for labor on these jobs. I have been a single mother, proud female business owner and afraid for the safety of my daughter and what personal property I have left.

It has been a tragic trickle downhill affect, it has caused me to loose everything I worked so hard for and I even underbid these projects so that I could land this job, I was proud to say I was working on a 30 house sub division for DR Horton, and other contractors not to mention acquaintences were impressed - look where it got me!

Steven of North Las Vegas, NV January 24, 2009

Steven of North Las Vegas NV (01/24/09)
I purchased my dr horton home in oct. 08. as my nieghbors introduced themselves to me they all told me of the builder reconized, defective coupling in my front yard that conects the main water line to the house. The coupling will burst and the builder has reconized it as being faulty, they all said. my home was never lived in since it was built, I am the first occupant, as this were used for the first time they broke, like the coupling mentioned above.

I contacted the builder, dr horton, and was refered to RSP PLUMBING, the original sub contractor that installed the plumbing and this faulty coupling for dr horton. They gave me the run around as well, they wanted me to contact the builder, I explained that I have already done that and they refered me to rsp plumbing. after three days of this back and forth, and no water to my home, the builder sent out thier director of warranty, dennis t. This ....gentleman.... proceeded to act as if he has never heard of this problem and it could be anything other than the coupling. he is one of the rudest and most condecending persons I have ever delt with, with comments such as, maybe I'm not speaking clearly enough for you am i not speaking a language you understand?. and basically left me with a I dont't care what your problem is , dr horton will not investigate it, nor will they take responsibility for it, attitude and left, with comments such as, good luck with that, have a nice day.

after speaking with rsp plumbing once again, Bernie of rsp. stated, don't worry about it we will take care of it, and was sending a plumber right over. I stated to Bernie that nobody would be home and asked if that was a problem, she said no. we will take care of it. my wife was leaving for work as the plumber showed up, as she was backing out of the garage, the plumber approached her and said that it was going to be 110. 00 to fix this. she aked the plumber, what for? his reply was, labor, we gotta get paid to, she reluctantly wrote the check due to the fact that I had already dug the hole and located the in fact faulty coupling, he never even back filled the hole, and it took all of 10 minutes to replaced THIER FAULTY COUPLING.

I contacted Bernie at rsp and asked her why they charged me for something they are liable for number one, and number two, why did she say they would take care of it and wound up charging me? she had no real explanation other than I can contact the owner of rsp plumbing and take it up with him. she gave me a ficticious owners name, but through my own investigation I was able to get the correct name and number for the owner. Jack S. I proceeded to leave several phone messeges for him over the next two days but never received a single call back. they did cash my check immediatly though. So if you do not care about your hard earned money, want to be bullied by dr horton, and love to be strong armed by thier sub contractors, spoke to like you don't matter or you are a piece of garbage. dr horton is for you.

This resulted in hundreds of gallons of lost water, close to 50.00 dollars worth, three days of no water, and 110.00 dollars for repair. and I did allthe hard physical labor of digging and back filling the hole.

Karol of Central Village, CT January 12, 2009

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