Complain about a product or service

Fleetwood Homes

Clayton of Newington GA (08/22/08)
i bought a new fleetwood home last yr.2007.from the day they delivered and set it up,it has been falling apart.everything seems to be loose,broke,or just not replaced or repaired properly.this home should have never left the factory in this condition for a consumer like me.the inspectors at the factory should have seen all the defects long before i did.

my roof leaks bad and is creatin mold in my sealing,my walls are buckled,my kitchec floor has problems,the floor bourds ar loose,my a/c dont work properly,,,, i could go on but i get mad every time i get to talking about it. the bad thing about all is my warenty will run out in nov.

Debra of Snoqualmie WA (06/28/08)
I purchased a Tioga motorhome which has a Dometic refrigerator. This refrigerator has not operated correctly from the get-go. It has never cooled properly or switched over and operated on propane properly. It worked okay on electricity. Although I had to replace the electrical board - $300. Now the cooling unit split open and leaked all over the inside sending a rancid smell everywhere. The unit is non inoperable. It is only seven years old and the cost to replace close to $2000.

I contact a service shop and the refrigerator is under recall for a fire safety. I never received this notice until I ask for it. Dometic claims that it is too late for the recall and refuses to accept any responsibility for the rest of the BAD product.

Cost of electrical board. Loss of refrigerator. Cost of repairs close to $2000. This is not a company/ product that Fleetwood should continue to use.

Renee of Robbinsville NC (05/06/08)
I don't even know where to begin there have been so many problems with my home. Many of my walls were bowed and show lines where the sheet rock was attached. There are screw pops throughout my home. My roof leaked, my marriage line is still not right after they fixed it once. My doors don't stay open. My linoleum flooring has holes throughout it from debris poking the way through. Some of my issues have been fixed in their eyes, but not mine. It's awful.

THey came here today to fix my flooring, but want to add shoe molding to hold it down ! That would look terrible. I didn't buy a home with shoe molding and said so. THey told me that this is the way they resolve flooring problems. THey offered me money towards a contractor. Five hundred dollars ! This is to pay for the cost of replacing the linoleum in my master bathroom, kitchen, and laundry room AND fix the floor joist in my kitchen ! I am tired of all the problems.I told them neither of their remedies are to my liking. I need a lawyer

Fleetwood contractors have been visiting my home since August of 07.

Adam of Woodward OK (04/25/08)
We just bought a Fleetwood this year. We were told it would take 6-8 weeks. It actually took 3 months before they delivered it. Then they just sat it there for 2 weeks before the even pulled it onto the house pad. Some of the shingles had come off the roof. Instead of placing plastic over it, they left it with the wood part of the roof exposed. It rained on it twice. You could see where it was swelling up already. They don't want to fix it. When we looked inside there were a bunch of cosmetic problems. The wood strip that runs long the seams has 1/2 inch gaps, or overlays where one strip would end and another start. This is all through the house. On the side of the fire place you can see the 2x4s through the concrete, and at the mouth of the fire place there are concrete drips that hang down.

My master bed has a large crack in the wall. On the bottom of the cabinets in the living room and bathroom are all jagged. The shelves inside the cabinets are the same. The door frames all were damaged in the move. They all have rub marks, and the framing is coming undone. In one of the bedroom closet there is a 1 inch gap between the door frame and the sheet rock. In the same closet there is a 1/2 inch gap in between 2 pieces of sheet rock. Plus in one of the corners the walls pulled apart making a gap. In the bathroom where the shower meets the wall there is a gap, and where the shower panel meets the tub. Plus it is bubbled out.

In our second living room the wood on the bar has a cut about a 4th of the way across. One of the cabinets have a pretty good knick out of the corner. In the kitchen as well as both bathrooms there is a very ugly rubber runner they placed between the back of the counter and the wall. It doesn't match, and stands out. I hate it. One of our up grades are missing. I hate it already, and we haven't even got to move into it yet. Just today they finished putting it together on the outside. They haven't even started to work on the seam on the inside. They say that might take another week or so. Also we payed extra for them to do the septic, and run water lines. Which still have to be done.

We were renting and gave a notice when we were told it would only be 8 weeks at the longest. Since it has been longer we have had to bunk in with family. We were so excited for it to be done so we could move in. Now we hate it and wish we could get our down payment back and get something else. They haven't kept one promise they made to us. Now we have to pay for, and live in this thing that looks like it will fall down around us if, and when we actually get to move in. If everything goes as planned we should be able to move into it in 3 weeks. It will probably be more like 5 or 6. By the time we can actually move in, it will have taken then about 5 months.

Dawn of Imler PA (03/10/08)
We purchased a double wide Fleetwood home from Family Homes of Altoona Pa and are still having issues with the home. Such as still having a problem with the flooring at the marriage line in the dining room and in the living room, some of the fir strips are coming away from the wall, cracks in the ceiling that were pointed out and taken care of the first time are re-cracking, the doors won't stay open (entrance way doors).The cabinet doors in the kitchen are crooked. There is also an issue with the siding in spots around the home that had been mentioned to the manufacturer and to Family Homes that was not dealt with.

The heating in this home is frustrating, you either freeze or you roast. There is no happy medium. We are basically not happy with the purchase of this house (date of manufacture was August 18th of 2006) and we have only been in the home for almost 2 years. Yes, someone from family homes would come out or someone from Fleetwood would come out to do some repairs, but it was like pulling teeth to get someone here. We just want to know if anyone else had any problems with their home like we did and what we can do to have it fixed.

David of Stillwater OK (03/10/08)
My wife and I purchased a Fleetwood home in 1999. We paid extra for many upgrades. There are too many problems to list. But here are a few of the major problems we have been having for the last 9 years. There is air leaking in from the windows, electric outlets, and under our baseboards, resulting in a high heating bill each and every winter. Our ceiling is cracking, our dishwasher leaks and many more small things like that. But the biggest problem of all is that we paid extra for 2x6 walls and they are sitting on a 1x4 floor board. So there is no outer support on the walls. We also have large holes under the cabinets, bathtub and showers. We have contacted fleetwood but they keep telling us there is nothing they can do about it and transferring me around to different people.

Machelle of Prague OK (02/24/08)
We purchased our Fleetwood Home in December of 2006 and actually got to move into it in January of 2007. From the first day we moved in we noticed problems, big & small, but were told a contractor would come out to take a look & fix all the problems on our work order, which ended up being about 3 pages long. The first contractor started coming out in February and would come once a week for about 3 months, until one day we noticed every time it would rain, our living room floor would get wet.

The next time that contractor was out, he pulled the outside siding off & the wall on the inside & we discovered a hole the size of a soccer ball all the way through. You could see outside. It had been leaking water for 4 months, and our boards & floor was moldy. Finally we called Fleetwood & they said they would send out another set of contractors from Texas to fix all the problems. They came out & stayed approx, 4 days, fixing things. My kitchen floor had to be replaced, my cabinets were not in line, my walls had holes in them, my carpet was mildewed, My doors, windows, light switches, and electric outlets leaked air (& still do), just to name a few problems.

When they left everything appeared to be ok, however, within a month I noticed everything was back to the same. My windows & doors (etc.) still leak air, my house creaks, I now have dishwasher problems, my battens won't stay on - they continue to pop off, the marriage line in my home has pulled apart to the point there is a big gap, noticable to the naked eye, my trim doesn't match up, & looks awful. My carpet is tearing apart. I could go on & on, but I will stop. All in all I will say I am not pleased with this home purchase and now I'm stuck with a 30 year mortgage on a home I can't fully enjoy because it's falling apart every day more & more. I WILL NEVER PURCHASE A FLEETWOOD HOME AGAIN!

Because of the fact my doors, windows, light switches etc leak air, my pocket book has suffered. My electricity bill has topped out at $400.00 this winter, not to mention, we still cant keep it warm in our home!

John of Sadsburyville PA (01/24/08)
I bought a new double wide fleetwood in 3/05. I had many problems with it. I would have thought that by 1/08 (3 years later) that my problems would have finally stopped but not so. This was my 1st mobile home purchase and my 1st time living in the suburbs and having well water supply instead of city water as I was used to. One day while I was at work, the property owner decided to work on the well pump and shut my water supply off (no advance notice). As it turned out, he had a problem and did not get the pump fixed until 16 hours later! Little did I know that when he turned off the water supply that my hot water heater drained itself back into the feed line and emptied. All the while the electric power was on. Finally when the water was turned back on, I noticed that we did not have any hot water. I noticed that the circuit breaker was tripped and I looked around and did not see any problems and turned it back on. We had hot water for a while but later I noticed that the circuit breaker was tripped again.

I was not sure what to do or who to call so I started calling electrical contractors to come out to check my electric panel. I had to call several as a lot of them said they did not work on mobile homes!! Finally when one came out he took the cover off the side of my water heater and his first comment was did I turn the water supply off. I said no but the landlord had his contractor working on the pump house and he turned it off. He said the problem was that the water heater was empty and the power was on and it was trying to heat water that was not there, and burned up the heating element. The circuit breaker kept blowing because it was trying to tell me that something was wrong. Finally after replacing the part and handing me a hefty bill for emergency service he said to me that didn't they tell me when I bought the home that if I had well water, that I should get a one-way valve put on the water supply? I said no one ever told me that but now I know what I needed to do to prevent this from happening again! If only Fleetwood or Clayton homes would have told me I would have done it, as I did read everything that came with my home. Hopefully from reading this some other folks can keep from having the same problem as I did.

I lost time from work, damaged heating element, a hefty repair bill and an expensive lesson learned that could have been prevented if only someone had told me.

Donna of Waxhaw NC (11/25/07)
We bought a brand new Fleetwood home almost 5 yrs. ago. We signed the papers in Aug. and in the fall appeared a huge crack. Our salesman said for us not to worry, that the manufacturer would send someone out to fix it. About a yr. later, another severe crack appeared adjacent from the main one in the kitchen. And from then on other cracks have appeared. The first thing we did was to contact Fleetwood. They sent someone out. The contractor scraped, re-puttied and resprayed the ceiling. We went through 5 contractors. The cracks still came back. I have every contractor that Fleetwood ever sent out here on video. Every repair made has been a waste of time.

I hired a structural engineer; he found more things wrong than we ever knew about. I sent out the necessary papers of complaints to the dealership and Fleetwood. Hired a lawyer almost 3 yrs. ago and can't seem to get any further. My lawyer said for me to get 2 contractors and have them give estimates on what the damage is and what it will cost to repair. He is trying to find an appraiser for us, but no one will give us the time of day. According to my lawyer, without estimates I have no case on this home. I'm trying to file a complaint with BBB and now Consumer Affairs. I have contacted the Manufactured Housing Authority and am waiting to hear from them. I'm totally disgusted with the whole thing. It took us 21 yrs. to get out of a cracker box and into something bigger. Now we have a 30 yr. mortgage and a structural engineer who says that if the ceilings don't fall in on you first, the floors will. Anything else I can do?

Kelly Galbraith of Normal IL (03/30/07)
On March 25, 2007 we were driving approximately 70 mph on I-55 N 10 miles south of Festus, MO. When we saw smoke and flames in the bed of our Ford f-150 2006 (10,000 miles). We had a topper on back of truck. Immediately pulled over and within 10 minutes the entire truck was engulfed in flames and reduced to it's frame.

Our insurance company is covering loss but have made many phone calls to Ford with no response. We had approximately $8-10,000 worth of personal property in truck (returning from golf vacation in Alabama...5 sets of clubs). Must admit we just bought another Ford yesterday as my husband has always owned Ford. This time however, we bought GAP insurance just in case our new one burns. We now know not to park the Ford in garage or close to the house. Need for Ford to contact us!

Joe of Jacksonville FL (11/01/06)
spark plug blew out my f250 super duty 5.4 lt triton motor and there responce was o well go buy a toyota i dont care is the words right out of there mouths......thanks ford after all the years of buying new ford trucks i couldnot belive what they said my first plug blew at 45,000 and second plug blew at 65,000 the third plug blew at 70,000 so if you own a ford truck you better get a toyota ....

Wyonna of West Frankfort IL (09/29/06)
We purchased a Fleetwood home after a house fire in Nov 2004. We were finally able to move into it in April 2005. Immediately we were having problems with bowed/uneven floors throughout the house. A number of cosmetic defects, like the stucco ceilings were not right. You can see the connections of the sheetrock every 4 foot (looks like ribs running down my house). They did try to fix some of them, but just made it worse. Now I have ribs AND bright white patches. The family room ceiling (14x30) is totally messed up where they tried to reblend/repaint the ceiling.

They have have now informed me they do not have to fix cosmetic defects and are not going to do anything more about the family room ceiling. The dining room light is not center of the room, so you can't use the patio door if you put the table under the light. I was told to swag it over to where I want it. It looks stupid. Cosmetic defects are not covered by anyone's warranty and therefore you are just out of luck getting them fixed. I contacted HUD and they have been working for 1-1/2 years to get the structural problems fixed.

In Feb/Mar of this year (for 3-1/2 weeks), Fleetwood had a crew come out and redo EVERY floor in my home. In April, the problems were back, but with a new twist. An I-beam had twisted and broken one crossbeam welded to it and bent the crossbeam on the other side and my walls were now bowing throughout the house. Anywhere from 1/2 inch to almost 2 inches. In July 2005, HUD performed an inspection and witnessed/found my ductwork was leaking cold air inside the belly cavity and it was causing condensation which was causing the floors and walls to bow. They also found mold under my home.

They requested Fleetwood to repair the ductwork, then the floors and walls and have the inside of the house tested for mold. Fleetwood refused to have the interior of the house checked for mold. Fleetwood sent a crew out. They refused to work under the house with the mold, so Fleetwood sent someone to clean up the mold on the very underside of the house. Not inside the belly cavity, just the outside. They said their crew inspected the ductwork and they said it did not leak. Fleetwood sent a letter to HUD stating they are going to fix only my kitchen floor, not the bowed walls throughout the house, or the leaking ductwork nor the I-beam. They said the walls being bowed were within Fleetwood tolerance. HUD has stated they will have to repair these things. This is a nightmare with no end in sight.

Fleetwood states on their website they only use the best quality materials in their homes. I have pictures of the 2x6 exterior walls in my family room. They used 2x6's that were the edges of trees. You can see where they are skinned back where the bark was. They also state customer satisfaction is their goal. Somehow it does not seem that telling someone they do not have to fix cosmetic defects or bowed walls is wanting their customers to be satisfied. I have filed a complaint with HUD and the Illinois Attorney General's Office and am still waiting. I believe something needs to be done about this kind of thing. Not just for me, but for everyone. More and more people are buying these homes thinking that since the government regulates them so they must be good. No one tells us they only regulate structural non-conformities, not misrepresentations, deletions, or cosmetic defects. You're on your own for them.

My family has been put thru hell for the last 1-1/2 years with no end in sight. My 5 year old grandson has recently developed serious hives all over his body. We took him to the doctor and we suspect it is from the mold spores now inside my home.

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