Complain about a product or service

Maronda Homes

Dawn of Monroe, OH June 4, 2009

Nothing but problems is an understatement! Have you heard this story before? We bought a model home that had never been lived in. We had it inspected but even still were not prepared for the lousy workmanship of this builder. Day 1 we move in go to bed and wake up the next morning. We go to take our first shower in the master bath and my husband comes running in telling me to shut the water off. The pipe had erupted and water was pouring into the lower level. Less than 24 hours after possesion service master was there cutting out drywall, putting in huge blowers, etc. Then we have the applicances delived...they do not fit becuase who ever installed the cabinets in the kitchen did not leave the normal clearances.

We had to have all of the cabinets removed and reinstalled in the proper positions. Like I said we bought the model so actual construction was 2-3 years ago. The front door is completely rotted out and needs replaced along with the faux hardwood floor. They installed it with no flashing and on an angle so when it rains the water pours in on my rug in the foyer. The problems go on and on. there has no been one room that we have not had to fix things in and as for the wood worrk...or pressed biad should I say...the second it gets bumped it falls apart. So all in all we will need to at some point replace it all. I have never seen such a lousy building job and such horrible 'craftsmanship'. I would never recommend this builder to anyone!

We got what seemed like a great deal on the house..but now realize it was not worth it. I would hate to be the people who are paying full price for these homes!

Marie of Port Saint Lucie, FL May 24, 2009

I bought my home in 2003 and the floors squeeked so bad we couldnt walk around at night with out waking each other up. Maronda came out and did some of the floors but still some of the floors still squeek. When tropical storm Fay came we had water coming up from the ground in our dining room and through the window in our dining room.

When we called Maronda they told us our warrenty had expired and to contact the shell builder, They also said our warrenty was over. Now in the last six months, all the flooring is curling up around the edges, the exspansion unit on top of the hot water heater is rusting and leaks and the plumbing makes loud noises when you turn on the water and the AC vents are rusting.

My home looks 30 years old. I am so sorry I spent my entire savings on a home and putting upgrades in that may not last 10 years. I have been so embarresed by this builder when I try to show my new home and everyone comments how cheap every thing is.

Joe of Marysville, OH May 6, 2009

On April 29th, 2009 I had a service request to take care of several floor squeaks.Two out of three major floor squeaks was fixed.However in the process my carpet has been damaged along with the trim and many scrapes on the wall.Not to mention that one of the squeaks that was fixed is now uneven and there is a hump like shape in bedroom.The next day I had called the supervisor Josh Hoover and explained to him on the phone.He told me that Maronda spent way too much money and time the day before that there was nothing he could do for me.He then told me that I was the one that requested to get our floor squeaks to get serviced therefore Maronda is not responsible for damaged items.Maronda's warranty states that within one year of purchase and one time only that they will fix any floor squeaks.They didnt state that in process that if they damaged any items in home that they would not be responsible for such items.I then explained that the stair that was missed would need fixed.I was told that it was my fault it got missed and that they came out the one time.

My wife and I explained to the supervisor the morning he got at our house where the issues were.The same day I had the door/window tech at my house and was attending him as my floor squeaks was being taken care of.I was told that it was then my fault I had the door /window tech at the same time as the floor squeak tech at my house.I then reminded the supervisor that the reason the door/guy tech was there that day is becuase he had previously did a no call no show and has showed up late the last time.Besides anyway he was scheduled there to replace the front door,the framing and look into the walls for a possible mold situation.My front door seems to not have been caulked and sealed when installed in my home.This is another issue along with a roof leak in a home that is not even a year old.I have had puddles of water after almost every rain storm we have gotten in the past two months.This was reported to Maronda as early as December with daylight and a drift coming in house and yet as of 5/5/09 no fix.I am trying to give Maronda every chance to make things right before it becomes a legal issue.

Ensure when you purchase a home from this company that not only do you have a down payment for home but a retainer fee for a lawyer because im my case that looks to be the route I have to go.

Tcrumb of McDonald, PA May 4, 2009

We purchased a Maronda home a week ago and are in a hotel room as we speak. The home was supposingly never occupied because it was a model home before it was put on the market. We cannot live in our home because of repairs taking place due to extensive water damage. This morning, I woke up to wash clothes and water flooded the hall way and foyer destroying our alleged hard wood floors. The water from the washing machine some how backed up into the adjacent powder room toilet and overflowed. There was sudsy water in the toilet, hallway, foyer, and garage ruining drywall and duct work. That was the straw for us. We now have our insurance company involved and are considering taking legal action. The drama started DAY 2 after bathing our kids upstairs. While draining the tub the toilet beside the tub overflowed and leaked from the bottom, backed up into the master bedroom shower adjacent to that bathroom and "gurgling" was heard throughout the house by myself and others who were in our home at the time.

We contacted the Maronda agent who sold us the home and requested a plumber but she sent the genius maintenance man over. He looked at me and said, "Sometimes water splashes onto the floor when you take a shower," the expression on my face was priceless. I told him that no one took a shower and he wouldn't have been called about shower water on the floor. He came up with a lot of lame excuses and told us to call back if it happened again as he walked away. We called a plumber over who snaked the drain from the 2nd floor to the basement and found nothing. He attempted to recreate the problem by draining the tub again but nothing happened. We were very frustrated.

A couple of days later it occured again after bathing the kids but it was worse. There was so much water running from that toilet that it leaked throughout the house including into the downstairs kitchen light! We contacted the Maronda agent again and ask for a plumber but she wanted to send the maintenance man again. We called our plumber again and he returned the next day. After all attemps he found no clog and suggested we go into the walls to look at the plumbing. We didn't want to pay for that so we called the Maronda agent again to make our last plea for help but again, you know it, the maintenance man was our only hope.

Michele of North Port, FL April 4, 2009

Nothing but probems since closing on house in Nov. 2007. Latest is the concrete driveway and patio. The patio by the house stays moldy and wet. Turns green and has to constantly be washed. Pati was pured so that water runs back towards house. Driveway has many spots that has discolored and where it has discolored it is peeling off. Also has many hollow spots under it. They sent a company out to look at these items and they stated it is cosmetic. They also said they tested the patio for strength and they never even walked on the patio let alone tested it.

I have also complained about black dirt/sooty material coming out of the air ducts. Covers everything in here. Could clean this almost everyday. Ths is NOT dust. I wake up with bloody noses and can't stop sneezing in here. I have requested several times as to the origin of the sheet rock in this house. They ignore me. Can't even get a call back. George, the building supervisor suggested that I call the number in the book for the air conditioning but like all the other numbers this one is disconnected. Sent messages to Vonda, warranty person in Tampa, she doesn't answer. The number I had for her is also disconnected. Very worried about the quality of the air in this house! Would NEVER buy another Maronda home.

Karen of Palm Coast, FL April 3, 2009

My husband contracted sight unseen for me. It's a builder's spec home...what you see is what you get. We have some small issues, finish work is not the best but for the price this was what we got. It was not a custom home. Updates were our responsibility. The house is great, we are happy and yes, there are little pissy things that are not up to our expectations but have been taken care of by my husband and I. Being from South Florida, this became a very very reasonable place to live, taxes, insurance, houses are so much less expensive and a wonderful community to be in. So, we have to put up with a few inconveniences..perfection comes with 500,000 homes!

Lucian of Monroe, OH March 19, 2009

you didnt tell sales rep name and you changed my statement things were taken out and changed not what i posted

From the complaint submission form: "Reports become the property of ConsumerAffairs.com Inc. and may be published, edited or discarded at our sole option."

Lucian of Minroe, OH March 15, 2009

i purchased a home august 7 2008 from him as a sales rep for maeonda in wyndot woods in monroe all complants i have readed are true i have same problems they dont hold up on there contracts beware about this company i was told go ahead and sue you will be wasting your money and you wont win what can we do

Doug of Pittsburgh, PA February 24, 2009

Purchased a house in 2002 as second owner, but as a first time homebuyer, and was was unaware as to the problems with the house and which were not pointed out by the home inspector.

The first problem occured shortly after purchased when it was discovered the the roof had leaked in prior years and had ruined the dry wall in numerous rooms and on numerous floors. The flashing on the roof was never installed.

The second problem was the siding used, being T-111 which was recalled by all makers and was the loser in a class action lawsuit. The T-111 had to be replaced in 2004 due to rain water seeping thru the walls as the T-111 was no kaput.

The third issue is the Polybutulyene plumbing (PB piping; Qest E PB 2110 ASTM D3309), which is intermixed with copper and fittings. The PB piping is much cheaper tha all copper, and also fails withing 10 years of installation. The piping has leaked on numerous occassions and in all areas of the house. The kitchen, laundry room, water heater, wash tub, two full baths, and also a half bath have all had leaks and major breaks in the pipes.

PB piping was recalled and outlawed in many states in the 1980's but not completely until the 1995 class action lawsuit which prohibited it from being sold any longer. The windows used in the house were also of poor quality and were part of a recall. The windows had to be replaced due to fogging and leaks.

The poor quality of this house, and the other houses in this plan, and the fact that Maronda knowingly built these homes with poor quality materials, are in fact defective homes, and acted in an unfair, deceptive and unconscionable manner speaks volumes of this builder's lack of conscious.

Major repairs and renovations. The entire house had to be resided, windows replaced, entire house plumbing, and numerous other issues to date.

Paulette of Jacksonville, FL February 19, 2009

during walk thru contractor stated all repairs would be completed, called his boss she came out and looked, the trusses are too short for this house and she said they would have to repair the entire upstairs, the ac leaks into the garage, several boards loose, co came to look and said the joices were also to short to support the frame. Now I can not get a call back from Maronda after calling for two years. There is also leakage downstairs at the baseboards the has caused mildew to boards.

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