Complain about a product or service

Meritage Homes

Jigar of Beaumont TX (03/05/09)
My wife and I were looking at purchasing a house in the new subdivision of Telfair in Sugarland, Texas. We love the area and subdivision. We heard great things about Meritage homes so we decided to look at their plans and inventory that is available. We looked at one house that we were very interested in. We spoke to the representative for Meritage homes and our real estate agent worked on the price. We wrote a contract on Sunday afternoon. The Meritage home representative gave us the new home booklet to read and review. We also provided a 5000 earnest money check. On Monday morning, we received news that our offer was not accepted. There was no counter offer. We were quite distraught and my real estate agent went back to the representative to work on the price.

The representative, A. Fisher, was quite rude to our agent. Our real estate agent wanted to work on the price with A., but she wouldn't provide a dollar amount to work with. After the deal went sour, our real estate agent asked for our earnest money check back. A. told him that the new home booklet would have to be returned before she would release out earnest check. We live in Beaumont, which is almost 2 hours away from Sugarland. We cannot drop everything to come back to Houston to drop off the booklet. At no time, was this information relayed to us that if we do not return the book, we won't get our check back. A. said that we wasted her time. What about our time?

As a consumer, this was not a piece of cake that we were buying. We were trying to get the best deal on a 300,000 dollars house. I understand with the economy the way it is, every business is trying to make ends meet. However, customer service should not be compromised for a sale. A. hung up on my agent and demanded the book stating that she told about the book being returned. My wife and I do not recall her telling us this. We have no use for the book if the deal was not going to go through. However, but to use the book as bartering tool to get our check back is absurd. We value her time, but we do not feel she valued our time.

We did return the book to get our check back. We feel that we should be get an apology and compensated on our time and gas for driving back and forth to Houston to get our check. We contacted Meritage Homes Customer service on Feb 10, 2009 but to no avail. We haven't received a single response.

Ron of Keller, TX February 24, 2009

Ron of Keller TX (02/24/09)
Our homes first off had mold building in the upper ceieling of the garage. now our window,ceielings and walls have crack all through them. they have sent a engineer or so they say he is but even he states the house has excessive cracks. So you think that the follow up would be simple. I have called and called our contact person. No return calls. the home next door to me had to have the floor taken and an completely relay concret when they laid the rebar incorrectly and cause water damage on his home. It is a mess that they are moving slow own taken care and the house is just two years old.

Bricks on the front of the house by garage is seperated, windows are cracked...doors will not closed had to have the alarm system realigned just because the door would not close all the way

Jon of Pearland, TX December 2, 2008

Jon of Pearland TX (12/02/08)
My wife and I spend the last 6 months pouring our time, money, and energy into the construction of a new 2 story home and covered all the details. We settled on Meritage as a builder thinking they were reputable company. Turns out they will skimp on quality to increase their profits. I was ensured from the beginning that they would install and dual zone AC system with 2 compressors. 1 for the top floor and 1 for the down stairs.

After all this, they installed a HVAC system that under powered. They installed one 5 ton unit for the entire 3400 square foot house. They've explained that this it their NEW system, but my house is the first to get it. The damper is where the majic happins I'm told. Unexplained and unexpected . This is their Fredrickberg design and every house until mine has a double unit system. My exact identical house on the other side of the neighborhood that was built in the same time frame as mine got

2. A house that is 1 month behind mine is currently set to receive 2. My house and 2 other homes they built for inventory received their NEW IMPROVED smaller system. This stands out as a cost cutting method that in the heat of Texas is more then criminal. To skimp on of all things AC. Now I'm being told that there's nothing they can do and I have to live with it. They don't act to concerned, but of course this isn't one of their personal homes.

Of all the homes they building across southern Houston I get lucky enough to be the 1st to get this NEW smaller system. I've walked their other neighborhood and all other new biuls in a house my size is set for 2! Beyond angry and now homeless having sold our old house a months ago. All the waiting and detail now tarnished. So much for our beautiful new home. They think I'm a sucker... are you?

Completely destroyed any confidenance I had in the quality of the home and the intentions of Meritage as a quality builder. I am now hiring a professional inspector to go over it with a fine tooth comb. I have zero faith in the AC system installed on that house that we planned to be in for a long time. What a filthy way to cut cost in the heat of TEXAS! So much for everythings bigger in Texas.

Rosalind of Fort Worth, TX October 23, 2008

Rosalind of Fort Worth TX (10/23/08)
I had my home built in September 2005 and have had problem every since I moved in. The first problems I was having the mirror in the master bedroom was rust and loss of color. From there everything started to happen. My upstairs restroom tile kept popping up. I have tile on the entire bottom floor of my home and it is coming up. I have had four different companies out to tell me that it wasn't install properly. Meritage planted dead grass.

I'm still trying to work and better yet try to get someone out to get these problem resolve. I have also receive a letter stating that it was nothing else they can do. I willn't stop until the problem is fixed. I've notice that a lot of complaints have been filed on Meritage in the TEXAS AREA.

My bottom floor is ugle and cracking. I'm now having to spend 1000.00 to get repairs to my bottom floor

Rose of Roseville, CA October 14, 2008

Rose of Roseville CA (10/14/08)
I am not here to make a complaint, total opposite. I feel for the others that have had issues with their new homes by Meritage. We have had nothing but success with Sherri in Roseville and the rest of the staff including the superintendants. They worked with us with complete patience and respect.

If they are able to open build the next Phase, I would encourage others in the market to look at their product here in California :)

Diamantina of Sahuarita, AZ August 19, 2008

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