Complain about a product or service

Meritage Homes

Diamantina of Sahuarita AZ (08/19/08)
I feel bad for the consumers who had a bad experience with Meritage. It seems that most of the complaints are in states other than Arizona. The Arizona complaints seem frivolous and somewhat non factual. When you are in the market for a home you should expect varied prices on homes.

Anyway we had a great experience with Meritage Homes. Their customer service is top notch. Any little matter that we were not happy with they fixed right away. Even when I changed my mind about an island at the last minute. They gave me no grief for not wanting it anymore. All of the people associated with this company were very professional and friendly. Plus the extra gifts in the mail after closing was very thoughtful of them. Once a consumer makes the purchase there is really no need to offer gifts, but they did. We got great incentives and our home is beautiful. Thank you Meritage

Pearlie of Spring, TX August 19, 2008

Pearlie of Spring TX (08/19/08)
cracks in the wall unleveled second floor bedroom door that will not close concrete in drive way has a hole garage door has too much gap closet bars are still not holding. bricks are coming apart at door. they came out once to fix the carpet on the step, and to fix the closets bars, one fell again. the floor upstairs they never came back to address the issue. also the cracks in the ceiling and cornors. also the hole around the pipe in the half bath.

O.scott of Tomball, TX August 9, 2008

O.scott of Tomball TX (08/09/08)
i recently brought a home from mertiage homes and they have been all problems.they dont fix the things they said that they would.i was given a bad bath tub and they have been out to try to fix four times,no luck and they refused to change it or do anything.they had the nerve to send out a certified letter stating that they cannot do anything more for us.the work on the house was so bad that as the time goes on we see all the terrible workmanship.so make sure that you look out when you are dealing with them.they bring you in and then they let you go with out keeping they word.

i have the worst looking tub that if i am going to sell i have to change the tub at my expense

Carolyn of Las Vegas, NV February 15, 2008

Carolyn of Las Vegas NV (02/15/08)
On May 4, 2007, I closed on my new home in phase 1. I purchase the Charleston model in Andover at Northern Terrace. Phase one incentive money was 15,000 for that model, and I was told that you could not negotiate the incentive money offered. Recently, I had the opportunity to meet a new neighbor who purchased the same home that I did, only in phase II. The incentive money for that model in phase II went up to 20,000. I did not have a problem with this. What I did have a problem with was that the neighbor negotiated an additional 30,000 in incentive money. When she thought about backing out of the deal, Meritage Homes found her an additional 30,000. Buyer beware...do not believe what the sales office tells you. Additionally, the same home in subsequent phases has gone down in price; therefore, I have lost money on the purchase and the home is worth less than what I purchased it for.

Unlike my neighbor, I had to pay for some of my upgrades, my backyard landscaping and my LIDs. If Meritage Homes can find additional incentive money for some home buyers. They can find it for all home buyers, including those who have already closed on their homes. I find this a different case of discrimination. The incentive money is in the contract. Her contract had 20,000 before they found her the additional 30,000.

Carol of Richardson, TX February 11, 2008

Carol of Richardson TX (02/11/08)
My problem has been ongoing with trying to build a home in Craig Ranch in McKinney, TX with Meritage Homes. It is almost a year, and our home as of today, has been ripped apart in all areas. The building plan has never been followed. The house is missing a window, no stone on the outside fireplace as per plan, no metal roof on turret as per plan. The fence company put their fence post in concrete over the swimming pool lines that they went through, the landscaping is set out and it is not per the Craig Ranch plan. Last Friday they had to rip out the fireplace as it was not build correctly. The light hanging in the kitchen is off center.

Everything that a subcontractor touches has become a new problem as no one who works on the home is capable of fixing or building anything. THEY CAN'T FOLLOW THE PLANS! I don't expect to close for months due to all of the problems. I have furniture in storage, and was told that we should be in no later than January. This is a one story home, a simple design that can't be built or touched without problems....

At this time, the project remains ongoing, but I am extremely concerned as to the building standards that are being followed in this Craig Ranch subdivision.

Dennis of Clermont, FL October 7, 2007

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.