Tri Pointe Homes Reviews

What has been most concerning is the communication from customer service representatives and leadership. We were repeatedly provided conflicting information regarding company policies, homeowner rights, and responsibility for construction-related issues. Upon requesting the policy that was being referenced to decline a request, we were informed it's not actually policy, it's just something they say by Adriana ** and Sue **. Even after escalating concerns, the VP of Operations, Spencer **, chose to stand behind inaccurate statements rather than address the underlying issues with construction and customer service issues.

As homeowners, we understand that construction issues can arise. What matters most is how a builder responds when concerns are raised. Unfortunately, our experience has reflected a culture that does not keep safety, accountability, transparency, and long-term homeowner trust in mind. We expected significantly better from a builder with Tri Pointe’s reputation. Future buyers should strongly consider independently reviewing permits, approved plans, grading, drainage, and construction quality throughout the process rather than relying solely on builder assurances.

Shortly after moving in, a significant plumbing error resulted in a major water leak because a required gasket was not installed in the tub drain. As a result, my entire master bathroom had to be torn out, along with approximately one-third of the flooring in the home. I was forced to live through nearly eight weeks of major repairs in what was supposed to be a brand-new home.

An independent inspection report identified over 100 items requiring correction. During the remediation process, I had to take unpaid time off work, relocate my family on two separate occasions, and live in a construction environment with industrial drying equipment operating continuously to address moisture and mold concerns. No compensation was offered for any of these disruptions.

Additionally, TriPointe repeatedly sent customer surveys asking whether I wished to be contacted by management. Despite selecting “yes” each time, I never received a call, email, or follow-up of any kind. Based on my experience—and similar issues reported by multiple neighbors—I would strongly caution anyone considering a TriPointe home to conduct extensive independent inspections and performance testing before purchase. I regret my decision and would not recommend buying a home from TriPointe.

- Electrical outlet placement

I had to fight with the warranty department for a year just to fix the problems. Every time the warranty reps come by they try to get you to believe that there is no problem. They refused to securely install my dishwasher. They said that the manufacturer was responsible for that. However, the manufacturer does not perform installation. I’m not sure if Tri Pointe nationally is this bad but the Dallas Fort Worth Region is bad. Save yourself the headache and choose a quality builder. I’ll never build with Tri Pointe again.

Heavy rain came again and as usual same place leaked again and as usual Pardee came and fixed again. Then another rain after another year, roof at the same place leaked again and same as usual called Pardee customer service. This time because of annoying issues Pardee called Australian independent roofer, not to fix but I guess according to my daughter, they just assessed the cause of leak.

I believed, my daughter and her husband saw them (Pardee and Australian roofer) was having meeting quietly far from them. As they understand the independent roofer was suggested to do more repair but seems Pardee customer service didn't agree. Now, we have another almost a week rain and as usual, same place leak again. At this time Pardee claimed our roof 10 years warrant have already. We live at another house just across the lake. Luckily we do not have same problem that our other house have. I believe the house at ** was not built according to specs.

There was another house as I recall that had sued PARDEE for water damage to their house about 15 years ago. I know it's a long time now, but the drain guy said it would take some years for the mud to collect all the way down to he curb. Now I'm looking at thousands of dollars and a sump pump to correct this. A call to a lawyer or class action with my neighbors would be in order!!!

PS - Don't even get me started on the cheap interior/exterior paint, crappy single paned windows (which we had to replace 3 years into the house) and shoddy cabinetry work (the white and off white panels were mismatched on all cabinets). DO NOT BUY A PARDEE HOME UNDER ANY CIRCUMSTANCE. RUN!

The list went on from there; two concrete slab pipe leaks, recalled furnace, leaking faucets. The slab leaks caused us to dig up the concrete floor for repairs and eventually we chose to reroute the pipes from the water heater, through the garage and into the first floor plumbing fixtures, it was a beautiful sight. The problem was that when they prepped the soil for the pipes they didn't use any or enough sand to pad the pipes from the concrete and it caused pin hole leaks. At least that’s what the plumber told us. The furnace had to be replaced because it was a fire hazard, we had to open a larger hole in our ceiling to bring in a new unit and at the time it cost us $1600.

Eventually many of us in the neighborhood got together to discuss our problems. I was actually one of the lucky ones, there were so many horror stories out there with water damage and mold. I will never purchase another Pardee home, I am writing this for someone else who may be saved from spending the money you worked so hard for on a very poor product. I was hoping they improved over the years but if you read the recent reviews they don't support any improvement at all.

I asked the sales rep and that is when the runaround started. She referred me to the main office where I spoke with someone named Tony. They referred me to someone else, etc., etc... I sent a fax to Karla at the fax # 702-932-8770. She told me that it was a "typo" and that wasn't an actual price. I asked that if people came in to purchase the home, were they told it was a typo? The price was stated on their company letterhead, so it should be legally binding. I never heard back from her, or anyone else for that matter. The interesting thing is that the "typo" stayed on their price sheet until 2/24/07. This is a 6-month typo?!?!?!!!

On 3/27/07, I sent the fax to Karla with my complaint. I had gone into the office earlier that day and saw the price was still at $302,950 on 3/27/07 and still dated with 2/24/07 date in the upper right corner. I went in the office the next day on the 28th after sending my fax to Karla and speaking with her. The funny thing is there was a new price sheet BACKDATED to 3/26/07 that had the price of $342,950. I believe that Pardee Homes had lowered their price and failed to tell us because of the housing bubble that was about to pop. I do not believe that the home price never went down to $302,950 and that it magically climbed $40,000 withing a month's period of time from 2/47/07 to 3/26/07. I feel that we are entitled to a refund of $35,000 from Pardee as well as an apology from them.

They are in for the profit and there is no customer satisfaction with my experience. It's bad enough I have to deal with all these construction defects one after another. The customer rep is not responsive to new warranty requests to fix the problems. To have something fixed will take several months. The process is painstaking and frustrating. You will have to repeatedly contact them for anything to be done in any way. There's no response until you continue to email or call them. They are unprofessional in every level. I've never experienced anything so upsetting in my life. Their website boasts that they have won countless awards for customer service. It's all bogus, a big lie. I have complained to corporate about my problems dealing with inefficient customer service but nothing has changed - it's still the same. Stay away from buying a house from them. There is nothing but regrets here.

My family and I started our commitment to Pardee January 2005, when we put ourselves on wait list. During the entire purchase process my husband and I asked Pardee Sales Reps and Mortgage Consultants if we could prepay the mello-roos and were specifically told no?. We were told that Pardees Highlands homes reflect the price of the mello-roos and they had to be $100,000 less than William Lyon who was approximately 2 miles away and this cost would be on our property tax bill. Depending on the square footage of the home on average a homeowner pays $5,300/year in addition to property taxes.

Two years later I find out that this was an option. When I asked the Pardees Director of Sales why I wasnt given this option she wrote, At the time you purchased your home in 2006, Pardee Homes (Pardee) was not promoting CFD prepayment in Moorpark Highlands because, for most owners of new homes, it is not feasible to make such a large payment at close of escrow on top of the cash down payment and other expenses typically incurred in connection with purchasing and moving into a new home.?

Who is Pardee to decide whether or not my family had the funds to prepay the mello-roos? Pardee sure didnt take into consideration whether or not my family had the funds when they presented upgrades to us. Perhaps its because Pardees bottom-line would benefit from upgrades and not prepaying the mello-roos. Either way the developer should disclose the information to all home buyers.

Newer home buyers have been given the option of prepaying the mellow roos. Since Pardee decided not to give my family this option it will now cost me thousands of dollars which I could have saved by paying it off or financing it into my loan - - and when I decide to sell my home I have to pass this costs onto the buyer and sell my home for a lower price.

Pardee advertised to Highland home buyers: 2 community pools, park, school and gated community. Two years later all we have is 1 community pool for approximately 300 residents and have been told that there is no need for a school because there is sufficient space in the current schools. While I understand the enrollment decline the mello-roos was created to fund the school site. So why should homeowners be stuck paying for something were not going to receive?

There are many dissatisfied home owners in the Highlands. From false advertising to non-disclosure, what is a home owner to do? People save their whole lives to purchase their dream home and Pardee shattered our dream!

Shoudn't I, the home buyer, decide on what is feasable? How can Pardee withhold information from buyers based on whether they feel something is too costly to disclose?

Pardee never had one concern for my financial welfare during the home upgrades process. In fact, they made sure I had access to pricing, examples and samples, as well as phone numbers for the flooring and upgrade departments.

Pardee's slogan is, The Way You Want To Live. From my experience this is a contradiction.

Because Pardee has decided where the importance of my home buying budget should be allocated I have been left with the stigma of mellow roos. The newer home buyers have been given the option of prepaying their mellow roos.

This becomes very important in two areas. First, thousands of dollars could have been saved by paying off the mellow roos. Second, in the event home buyers decide to sell their homes the seller has to pass these costs onto the buyer.

At this point my family and I live in a buiding by Pardee Homes, not a home from an honest and caring builder.

Do you know what is going on in your department in Ventura in regards to the Moorpark Highland project. Well for one thing I was told about the mello roo's and was not told about an ongoing extra tax for the landscape maintainence, this is an insult to our community, shy are we being double taxed? ...2nd. where is our promised park? ...it has been two years or longer?...3rd. where is our tot lot- that was promised? ...4th. where is our school...I hear now we paid for a mello roo tax for a school and now there won't be one for 10 to 15 years, all the while we paid a steep mello roo tax. And all Pardee can say is its the city not us!...shame on Pardee for rolling over and finding the easy excuse. I am a reeal estate agent here in Moorpark, and I have been doing my best to tell customers how I feel about Pardee builders, and the Moorpark Highland...STAY AWAY!!

took away our school!...not building our park...double taxing us with a mello roo and a landscape tax...took away our tot lot to build more homes, the security gate does not work and is not being fixed in over 6 months!

I received a call on Monday, July 3 from Brandon stating that Steel-T A/C said that they went by my house on Saturday July 1st and nobody was there. They said they made the appt with either me or my husband. First of all, I don't even have a husband nor does anybody answer my cell phone. Second of all, I would never have made an appointment for July 1st because I was in my best friend's wedding. The date had been set for about a year. I was upset and called Pardee and requested to speak to a manager. They put me in contact with Derek, Customer Service Manager. I let Derek know what was going on. I told him that I was getting the runaround from Pardee as well as Steel-TAC. I let him know that I had to postpone painting and my contractors. I was not able to live in my house because we were in a heat wave and it had been over 100 degrees every day.

I requested to be compensated for the extra costs that I was incurring with extra living expenses. He said that he needed to speak to his boss that can approve such a thing. He called me back and let me know that his boss approved $200 a day reimbursement for every day that the AC had been broken. He said they would just need the receipt of the hotel expense. I let him know that I had extended my rental agreement which was now at a daily rate since my lease ended. He said that was sufficient.

On July 8, Steel-T A/C finally came to the house. I think his name was John. He got there about 0830. He was there until about 2pm and had needed to call another tech to help. He said that it wasn't the coyle at all. He explained that my house has a new type of AC and that Pardee didn't have a 'real' tech look at it. He said Pardee didn't know what they were talking about. It seemed like there was alot of tension between them and Pardee. He said that the AC only needed more pressure. Before he left he said it was fixed. The AC was turned and there was cool air coming out. On July 11th my floor contractor came out because I told him the AC was fixed. The contractor said it was hot and the AC was not working. I went to the house after work and sure enough it was the same problem of no cold air coming out. Only the fan was working. I called Pardee on July 12th and let them know that it was still broken. I made an appt with Steel-T A/C for July 15th at 0830. I checked the door every 5 minutes and nobody showed up at 0830. Then there was a 'sorry we missed you' paper. They didn't even ring the door bell or wait.

No word from them yet and AC is still broken. I did talk to Derek on Monday, 8/28, he said that he heard about the AC and he would look into it. He also said that his boss John said that he needed my rental agreement and voided checks in order to give me my reimbursement. I have already made 2 mortgage payments, HOA payments, and utility payments without being able to live there or do much in the house. The house is over 100 degrees inside with many heat waves going on. I was also paying a daily rate of $220 per day to stay somewhere else.