Complain about a product or service

Pardee Homes

Cassondra of Lake Elsinore, CA August 31, 2006

Cassondra of Lake Elsinore CA (08/31/06)
I purchased a new home in the Canyon Hills community of Lake Elsinore, CA. The builder is Pardee Homes. I was told that my house would be ready in mid June. I had my walk thru on 6/20/06. Steve, a Pardee customer service rep did my walk thru. He let me know that the Air Conditioner was broken. Only the fan was working but no cold air was coming through. His assessment was that the Coyle needed to be replaced. He said that it would be replaced that Saturday. I let him know that I had planned to paint that weekend. Steve called on Saturday and said that the part wasn't in and it wouldn't be replaced until Sunday morning. I did not receive a call on Sunday. I went to my house and it still wasn't done. I called that week and received no call back.

I received a call on Monday, July 3 from Brandon stating that Steel-T A/C said that they went by my house on Saturday July 1st and nobody was there. They said they made the appt with either me or my husband. First of all, I don't even have a husband nor does anybody answer my cell phone. Second of all, I would never have made an appointment for July 1st because I was in my best friend's wedding. The date had been set for about a year. I was upset and called Pardee and requested to speak to a manager. They put me in contact with Derek, Customer Service Manager. I let Derek know what was going on. I told him that I was getting the runaround from Pardee as well as Steel-TAC. I let him know that I had to postpone painting and my contractors. I was not able to live in my house because we were in a heat wave and it had been over 100 degrees every day.

I requested to be compensated for the extra costs that I was incurring with extra living expenses. He said that he needed to speak to his boss that can approve such a thing. He called me back and let me know that his boss approved 200 a day reimbursement for every day that the AC had been broken. He said they would just need the receipt of the hotel expense. I let him know that I had extended my rental agreement which was now at a daily rate since my lease ended. He said that was sufficient.

On July 8, Steel-T A/C finally came to the house. I think his name was John. He got there about 0830. He was there until about 2pm and had needed to call another tech to help. He said that it wasn't the coyle at all. He explained that my house has a new type of AC and that Pardee didn't have a 'real' tech look at it. He said Pardee didn't know what they were talking about. It seemed like there was alot of tension between them and Pardee. He said that the AC only needed more pressure. Before he left he said it was fixed. The AC was turned and there was cool air coming out. On July 11th my floor contractor came out because I told him the AC was fixed. The contractor said it was hot and the AC was not working. I went to the house after work and sure enough it was the same problem of no cold air coming out. Only the fan was working. I called Pardee on July 12th and let them know that it was still broken. I made an appt with Steel-T A/C for July 15th at 0830. I checked the door every 5 minutes and nobody showed up at 0830. Then there was a 'sorry we missed you' paper. They didn't even ring the door bell or wait.

No word from them yet and AC is still broken. I did talk to Derek on Monday, 8/28, he said that he heard about the AC and he would look into it. He also said that his boss John said that he needed my rental agreement and voided checks in order to give me my reimbursement. I have already made 2 mortgage payments, HOA payments, and utility payments without being able to live there or do much in the house. The house is over 100 degrees inside with many heat waves going on. I was also paying a daily rate of 220 per day to stay somewhere else.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.