Complain about a product or service

RE/MAX

RE/MAX brokerages are locally owned so a complaint about one doesn't necessarily reflect on the others. Having said that, here are a few of the more recent complaints about RE/MAX Realtors.

Zygmunt of Elmhurst, IL November 6, 2009

Our home is in foreclosure and we are working with the lender to modify the loan. Under false pretense this man taped signs on all of our doors advising that he is the selling agent for our mortgage lender and to contact him. He also came to the house a week later and tried to bully our family into signing over the title to our home.

We of course verified this information with our attorneys and lender and found that this man was trying to scam us into selling our home to him directly and that he has no association with the lender what so ever. This is a serious matter that needs to be investigated to find how many other people has this man tried or suceeded in scamming out of their homes. I am reporting him to the IL state attorney general's office and will demand an investigation into the matter.

Jennifer of Columbia, SC October 27, 2009

I put a contract up on a house in Coldstream that was being sold by Mr. Madison B. The contract came back as agreed upon per the seller via email. 2 days later, Mr. B. said that his clients were taking a better offer, AFTER I had already placed the contract and received confirmation. This is an unethical method of practice and places a foul taste for all of Remax agents. I am out of a home when I was supposed to close on November the 20th. The seller even suggested that I could move my items in a bit early, and now.

Natalie of frisco, TX October 13, 2009

My house was forclu on Sep 1st 2009. Mr Clay C is the Agent from REMAX selling the house. He told a third party I need to call him if I need to get my fridge from teh house. I called Mr C many many many times and he is not answering any of my called or returning any. I need to get my things from the house before the new owner comes in. Please help me get my friedge from this agent.

Isaac of Bellevue, WA August 26, 2009

I am a home buyer and closed on a home on July 20, 2009. The seller and I had reached an agreement prior to closing but after closing and when the money was dispersed to all the agents (buyer and seller, and seller agents), I (the homeowner) was left with unpromised agreements on things that needed to be done to the house. I tried calling the company that the sellers had hired to fix the problems because they had a warrenty on it but that company ignored my calls and never came out to fix it. Therefore, I believe that void's the warranty because the company they hired did a very bad job on the work.

My agent keeps postponing my request and continues to tell me it will be resolved shortly but that time never came. My agent K. Carlson said that the other agent is very unresponsive so I am stuck in the middle with a house that has problems that needed to be fixed under our agreement. Also, the sump pump stopped working 3 weeks ago and I believe that the sellers didn't hire a professional to fix it and instead tried to fix it himself.

Additionally, the house was a mess when the sellers moved out with things inside and outside of it and molds in the toilets. The grass hasn't been watered and is now dead and all this is supposed to be resolved and fixed as per usual agreement between the buyer and seller when the seller had marketed the house. The sellers should maintain it the way it was when they marketed the house.

The house was NOT a bankrupt or As Is house. So I believe my problems is substantiated and needs to be address because when I bought the house it is for those terms that I had agreed to buy the house as. I called my agent's broker and I was also told that they will contact me but that time never came.

William of Lexington, SC August 19, 2009

I bought a house through ReMax and their agent Jane McWhite. The house had polybutylene plumbing pipe. Polybutylene pipe was noted on disclosure. I had never heard of polybutylene pipe and did not know of all the problems associated with this pipe leaking and causing damage to homes. Agent McWhite did know but failed to warn me when we went over the disclosure form. This may have been because another agent in the same office listed the house and they were friends. My mistake for agreeing to dual agent. Two years later I found out how bad polybutylene pipe is, but then it was too late. I complained to McWhite and her office manager, David Ness, but my complaints were ignored. After that I complained to BBB, Consumer Afairs, and Real Estate Commission.

All they did was bounce my complaint back and fourth and argue over which agency had jurisdiction over my complaint, and no one did a thing. In the end, they all said too much time had passed and it was too late to do anything. Hiring a lawyer was out of the question because that would have cost more than replacing the pipe. ReMax and agent Jane McWhite totally failed to properly represent me in this transaction because she should have warned me about the polybutylene pipe and negotiated a reduction in the price of the house to offset the replacement cost to replace this defective pipe. Ultimately I had to replace the pipe at substantial cost to me. The class action lawsuit settlement is of no use unless you have "qualifying" leaks. Most leaks do not qualify unless they result in severe damage to the house. Agent McWhite was paid to represent me and my best interest. She failed totally to meet this obligation and her failure cost me a considerable amount of money I should not have had to spend.

Susan of Las Vegas , NV August 7, 2009

I gave Remax a pre approval letter to purchase a REO property. The lender told us the day before closing that the financing was not going to go through even though nothing had changed. Tom R instructed the title co to let the seller retain my 3500 earnest money even though the contract clearly states the deal is based on my financing. I had to hire an attorney and I still don't have my money. R has lied to me, ignored me, and basically stole my money. Now I have to sue them.

Eboni of Canton, MI July 2, 2009

My husband and I were not extended an opportunity to bid on a Flagstar REO property. Our realtor Sheila C told of us a property on Monday (6/29/09) that "would be listed soon". We visited the property the same day and expressed an interest to place an offer when it listed.

Based on her conversation with Donna M, listing agent with Re/Max who sought Ms. C's advise last Wednesday 6/24 regarding how to price a property with damages in Plymouth, MI 48170. Ms. M indicated that an assessment of the property had not been done and was not sure how to assess its value. Our agent walked her through the steps over the telephone and asked that she call her (i.e., Ms. C) when ready to list the foreclosure as she had interested parties.

We have concerns that Ms. M was fraudulent, violated the Fair Housing Act, and deceived the lender -Flagstar in terms of procedurally breaking MLS policies with the property. Our broker, Ms. C shared the MLS number with us yesterday. However, after doing an exhaustive on-line search on Re/Max's website, the property address does not show as a listing and with their advanced MLS# search option, the site reports that there are no matching results found. However, foreclosures are public record and it is very curious that nothing is public about this listing. There was not even a sign posted at the property. We have been watching the foreclosure listings like hawks, talking with our broker and neither MLS# nor address came up yesterday (6/30/09).

According to Ms. C, when she spoke to the agent yesterday (Tues. 6/30), Donna M informed her that she posted the listing on 6/26/09 and Sheila indicated that when she entered the MLS# that it showed "sale pending" on the same date (6/26). How can property be listed 0 days? Would it not be one day at least? Something is awry...suspect to say the least. As it is not the spirit of the MLS system to deny opportunity others to bid on a public bank owned property.

Chad of fayetteville, NC May 5, 2009

I rented from this company last year I moved I signed the lease in May 2008. Stated on my lease I was resposible for maintaining the pool, Remax was responsible for opening and closing the pool. The first week of September 2008 I asked when will the pool be closed. I requested it be done asap being that most pools are closed right after Labor day weekend and it was hard to find any more chemicals to keep up with the maintance. It took weeks before the got any one out to close the pool by then it was starting to change colors a treatment was made I was told keep the pool running 24 hours they would be back.

Remax would never call to let me know when the pool service would be back out then told me they sent them out and their was a dog in the yard. there was no dog in the yard only in the neighbors yard. we are now in october pool is still not closed and the pool is getting worst. I called remax over and over again and nothing was taken care of. I called the pool company remax dealt with and was told they left several messages waiting for approval from remax to come back out and that they also had to get permission to buy a pool cover. finally close to the end of december 2008 the pool was finally closed.

Remax is now trying to charge me in the amount of 1026.37 saying I did not keep the pool cleaned I kept the pool clean they did not do their job in a orderly fashion. They did not have the cover in a timely fashion and now they are trying to stick me with a bill. It's unexceptable.They can not put off their mistakes on tenants they slacked at their job as they did the year I have lived here I put in a request for my bathroom to be fixed and that never happened.

I spoke with the owner within the first month of myself moving in and he displayed how unhappy he was with the up keeping remax has done while the house was vacant. I then saw him in october of 2008 and told him the pool was still not covered and I dont see any pool cover he was very upset and said it was a brand new cover and remax better have it. Remax did not have a cover another one had to be bought. I asked remax for the owners phone number and they said they could not give me it I asked if they can give my number and they never did. I asked if they could have a supervisor call me and I was told get a hold of the supervisor myself.

I have put my 30 days notice in. This company is the worst ever. I should not be held liable for them not doing their job in a timely matter. I do not feel that I should have to pay this money or have it taken out of my security deposit Remax homeowners are at neglect I held up my duties while the pool was in use.

Olivia of Los Angeles, CA April 14, 2009

Olivia of Los Angeles CA (04/14/09)
When two condo listings came up as being represented by Charles H. L, my husband and I contacted him by e-mail on a Tuesday to set up a viewing time on the following Saturday. Charles replied to our e-mail right away and confirmed the appointment. He also asked if we had an agent. We replied right away and said we had our own agent, but would still like to see the listing on our own.

At 3pm on Saturday, he was a no-show. When we reached his assistant at his office, they told us that we never made an appointment and that we should ask our agent to make one. They then backed off and offered to show us on the same day, but at 6pm. So we walked around and then came back at 6pm. At 5:59pm they called us and canceled the appointment, citing that the owner occupied unit could not be vacant for the showing. We asked them for an apology in e-mail, they then told us that our agent needed to do work so it would be fair. So we got our agent to then make a time with them. The following Tuesday at 3:00pm, they rounded up three sets of clients with their agents to see the listing at the same time. However, again, they were a no show. By 3:30pm, we quit.

Three scheduled showings, with various forms of confirmations including e-mail responses and verbal promises over the phone. All three times NO SHOW. Charles H. L and his assistant both came up with poor excuses for missing the appointments. Only apologized when asked why they did not show. Never followed through on their own.

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