RE/MAX Reviews

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About RE/MAX

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

RE/MAX is a real estate brokerage franchise network with a presence in more than 115 countries and territories worldwide. Franchises are independently owned and operated, but listings are shared on RE/MAX’s website and other real estate platforms. Amenities include virtual tours, savable searches and real-time updates.

Pros
  • Global network of over 135,000 agents
  • Mobile app for house hunting
  • Business and luxury listing platforms
Cons
  • Experience may vary by office

Helpful Reviews

Cleveland, OH
Verified purchase
Absolutely awful management. Remax / Haven Realty charged me a $207 missed maintenance fee even though someone was there to open the door. Maintenance left, then minutes later sla...

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Cape Coral, FL
Verified purchase
⭐️⭐️⭐️⭐️⭐️ Brian ** – RE/MAX Cape Coral. Working with Brian ** has been an absolute pleasure. From the very first conversation, Brian proved himself to be knowledgeable, responsiv...

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What is RE/MAX?

RE/MAX is an international real estate company with a network of real estate agents that help people buy, sell and rent homes and commercial properties. RE/MAX can also help you find open houses, virtual tours and price-reduced properties.

In addition to traditional real estate services, RE/MAX has a partnership with Children’s Miracle Network Hospitals. RE/MAX agents can donate to the Miracle Home Program on behalf of their clients after each closing in order to invest in their communities.

How does RE/MAX work?

RE/MAX is a network of franchised brokerages that are independently owned and operated, so each office should have its own broker’s license and real estate agents to help you with your needs.

Once you connect with a real estate agent, their services will depend on what you’re looking for:

  • Buyers and people looking to rent can get help finding the right properties and navigating the purchase or rental process.
  • Sellers and people looking to lease out their properties can get help advertising their listings, holding open houses and closing on deals.

RE/MAX’s website and mobile app can also help you search listings for properties, and if you aren’t working with an agent already, you can search for one nearby by specialty and location.

RE/MAX’s services are slightly different for luxury homes and commercial properties, which come with their own listing platforms and agents with experience in those markets.

RE/MAX fees

RE/MAX doesn’t publicly share its agents’ fee rates, but that’s normal for the industry.

With most real estate transactions, fees are generally based on commission. Commission rates on real estate purchases typically range from 5% to 6% of the purchase price, split between the buyer’s and seller’s agents. While the seller technically pays this commission, the cost is generally factored into the price of the property.

Bear in mind that commission percentages are always negotiable and should be agreed upon upfront. Having commission percentages written into your initial contract should save you from any surprises later.

RE/MAX FAQ

Is RE/MAX a real estate broker?

RE/MAX is a franchise with independently owned and operated brokerages nationwide.

Is RE/MAX international?

RE/MAX has an international presence, and it offers a special search portal you can use to look for properties worldwide.

Is RE/MAX a Fortune 500 company?

RE/MAX is not on the 2022 Fortune 500 list.

What does RE/MAX stand for?

RE/MAX is short for Real Estate Maximums.

Still have questions?

Can RE/MAX be trusted?

RE/MAX is an established real estate franchise company with a large reach both nationally and internationally. Through its website and online account portal, you can connect with a real estate agent in your area when you’re ready to buy, sell, rent or get current market information. It’s worth checking reviews related to your local agent and office, though, since their trustworthiness and performance may have more of an impact on your real estate goals than RE/MAX’s overall reputation.

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RE/MAX Reviews

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed June 2, 2026

    We had an outstanding experience working with Jason ** of RE/MAX in Destrehan. We’ve worked with agents before, but Jason set a completely different standard. From day one, he went above and beyond. Jason didn’t just unlock doors and point out features — he took the time to walk through each home with us, pointing out potential issues, explaining the pros and cons, and even talking through what certain fixes would realistically look like. That kind of honesty and knowledge is rare and we truly appreciated it.

    His understanding of home construction, local neighborhoods, and the contractors you actually want to use made the entire process feel easy instead of overwhelming. He was also incredibly responsive — texts, calls, questions, you name it. He handled everything quickly and made what could’ve been a stressful process feel surprisingly easy.

    The biggest moment for me was when we found the home I ended up buying. Jason immediately noticed a couple of potential issues with the home and discrepancies between the listing and the disclosure. He brought it to our attention, discussed options of how to address them, recommended a way forward, and negotiated a fair price adjustment that protected our investment. We truly couldn’t have asked for a smoother or more reassuring home buying experience. Even after the sale, Jason is still here to help us get settled in. There is a reason Jason is ranked as a top broker in the area, we’d recommend him to anyone, and he is absolutely our 1st choice if we ever need a real estate agent again.

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    StaffRatesHonesty & Transparency

    Reviewed April 27, 2026

    Zubin ** cell # ** and Karl ** cell# ** from Remax Brampton office. We had a great experience working with our real estate broker. They were professional, knowledgeable, and always had our best interests in mind. Their guidance made the process smooth and stress-free, and we truly appreciated their honesty and dedication. We highly recommend them to anyone looking for a trustworthy and reliable broker. They treat you as a family with love, suggestions and care. Thank you so much for everything. Until next time!

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      CoverageHonesty & Transparency

      Reviewed April 6, 2026

      NEVER use or buy from these people. They lie on their disclosures and will screw you over before you know it. Never buy from Nikki. I bought a house and shortly after moving in the roof started leaking and that's when I discovered the cover up.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed April 1, 2026

      RE/MAX Realtor Michael ** agent # ** Sold my condo 2024. Made appointment to show the condo. Would not show up or call right before the time saying he was not available and could I show it!! Other times he told me he was showing but put a lock box so the buyers realtor could show it without him. He sent me a 100 question form to fill out that was his job to do so, I had to read each question to him over the phone while he was driving going on vacation. The form was reaching the deadline. After the sale he gave my cell number to the buyer!! After complaining to him he sent me an email and told telling me to get a life.

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      Reviewed March 19, 2026

      It's getting more sickening as time goes by with these ppl looking to disgustingly profit off murder and displacement of wildlife and nature by participating in selling green lands that nature inhabits. It is absolutely atrocious to believe it's ok to profit off total often violent displacement of murder of nature and wildlife by selling green lands to be torn down for buildings. Go ahead and take that filthy pay but do yourself a favor and never ever tell me you did on any day.

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      Verified purchase
      PricePunctuality & SpeedRefunds & PayoutsMaintenanceHonesty & Transparency

      Reviewed Feb. 9, 2026

      Absolutely awful management. Remax / Haven Realty charged me a $207 missed maintenance fee even though someone was there to open the door. Maintenance left, then minutes later slapped me with the charge. My dispute was denied with no accountability, leaving me stuck with late fees and unable to pay my promised rent on time. On top of that, maintenance never fixes anything and actually made the problem worse. Multiple requests have gone ignored. Dishonest fees, poor service, zero responsibility. Worst rental experience I’ve ever had. Avoid at all costs.

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      Customer ServiceStaff

      Reviewed Feb. 2, 2026

      Todd at the Harrison AR office is fantastic! He is highly informed and if he does not know he will make a phone call and find the answer. He was with me each step of the way and even went beyond what was needed to make sure I was taken care of!!! Todd is your man if looking for an agent!!!

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      Customer ServiceStaffRatesHonesty & Transparency

      Reviewed Jan. 24, 2026

      ⭐️⭐️⭐️⭐️⭐️ Brian ** – RE/MAX Cape Coral. Working with Brian ** has been an absolute pleasure. From the very first conversation, Brian proved himself to be knowledgeable, responsive, and genuinely committed to helping us find the right home in Cape Coral—not just a home. Brian knows the Cape Coral market inside and out. He listened carefully to what mattered most to us, guided us thoughtfully through each step of the process, and was always available to answer questions or offer honest, practical advice. His professionalism is matched by his integrity, and that combination is rare.

      What truly sets Brian apart is that he treats you like a person, not a transaction. He was patient, thorough, and always had our best interests at heart. We never felt rushed or pressured—only supported and well-informed. If you are looking for a realtor who is trustworthy, hardworking, and deeply knowledgeable about Cape Coral real estate, I cannot recommend Brian Koonmen of RE/MAX Cape Coral highly enough. He is exactly the kind of professional you want on your side.

      — Hilda **

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      StaffHonesty & Transparency

      Reviewed Jan. 22, 2026

      DON'T EVER USE REMAX. They only care about themselves not the customers. They lie and steal to get your money. Worst company ever to deal with. Please don’t ever use them EVER!!!!! Worst experience ever.

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      Customer ServiceStaff

      Reviewed Jan. 12, 2026

      Whatever you do, do not lease/rent with RE/MAX. Customer service is so poor. Agents are so unprofessional and don't seem to know what they're doing. I regretted renting with them because I was desperate for a place and didn't know better. I will never rent/lease any place with them again.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 23, 2025

      Called to rent a $14,000 apartment in west van, Sean **'s assistant Beijing ** picked up his phone and we asked to see it at 2 which she said was fine, but had to check back with the owner for some details and call us back after. Not only did she not call back, when when we called she didn't pick up. I had to call back multiple times. After a few hours she picked up and when I asked her about it she said, "Oh they don't allow pets," and I asked her why she didn't call back to let me know instead of letting us wait for her, she said, "Oh I have so many calls I don't know who you are, I was waiting for you to call me back." We clearly DID call many times, not only was she unapologetic, her attitude is even worse.

      Her attitude is rude and unprofessional, you would think someone trying to rent out a $14,000 per month apartment would provide better service and attitude. Just know whoever listed with this team, your apartment could have been rented out today, but because of their lack of service and professionalism, your home will continue to sit on the market.

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      Customer ServiceContract & TermsTechSales & MarketingRatesHonesty & Transparency

      Reviewed Dec. 17, 2025

      REMAX of Rockford Michigan's owner/broker does not handle client complaints professionally. Upon asking for a change on a contract our realtor tricked us into signing (unethical in accordance to RESPA: did not give a copy upon signing; did not explain that it was a contract, instead misrepresented it as a one-time agreement that simply allowed said realtor to show the house to a couple she knew was interested before officially placing house on market) the broker yelled at us claiming to be offended we felt conned and that she would not end the contract unless we pay them 5% of what the sale would be whether or not they sell the house.

      The realtor meanwhile, took the "for sale" sign out of our yard, quit acting as our realtor, yet they still held our 13-month contract, we do not remember or have proof we signed, over our head. Legal teams had to intervene and have made this first-time home-selling ordeal incredibly more stressful and horrible than it already was.

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      Sales & MarketingPrice

      Reviewed Nov. 24, 2025

      RE/MAX charge more than other realtors when you sold your property 6% vs 4% other companies and there is nothing special about the service. The realtor told us that they were charging that because a 3D video that they will make but I never saw the 3d video when they put the house for sale.

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      Customer ServiceRefunds & PayoutsMaintenanceStaffTimelinessFollow-Through

      Reviewed Nov. 4, 2025

      I leased a property (**) managed by Torrence ** of RE/MAX Premier / The TLF Group LLC. After driving 11 hours from out of state (Texas) to move-in in November 2024, I found the unit to be in an uninhabitable, unsafe, and unprepared condition. As a combat veteran, I’ve lived all over the world in various conditions, and I’ve never lived in a home as deplorable as this. I moved out the same day I moved in.

      Despite prior communication, a paid deposit, and a virtual tour, the move-in revealed severe issues, including an unsecured front door, major HVAC/soot contamination making the air unsafe to breathe, evidence of roof leaks/water damage, broken smoke detectors, and significant debris throughout the property. The lease was immediately terminated by mutual consent. The core of my complaint is that after the agent, Mr. **, initially offered to refund the full $1,650 security deposit, he subsequently refused to return the funds.

      It has been over a year, and I still have not received my money. I have since filed a lawsuit against the business (The TLF Group LLC) in Cobb County on October 27th, 2025 and have made a formal complaint with the Georgia Real Estate Commission (GREC). The failure of this agency to deliver a safe, habitable property, compounded by the refusal to return the deposit as promised, was highly unprofessional and caused significant financial and emotional hardship, including unexpected costs with my moving company. Be warned, Mr. ** appears to actively wipe negative reviews from his platforms. I advise all prospective renters to proceed with extreme caution.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed Oct. 8, 2025

      DO NOT use this lady!!! She is not right at all. Had me texting/calling/ and even scheduling appointments to NOT SHOW up. Her coworker text me and I wasn’t having it. If I’m paying someone cash for a home I expect to do business with that person ONLY!!! It’s 2025 and the amount of scammers is INSANE. When I let my agent Christina ** know that, she gave me attitude and canceled my showing. Is this really legal? Can one person that simply doesn’t like me prevent a sale? That’s BS!!! I will most definitely take this complaint as high as the law allows!!!!

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      StaffRatesHonesty & Transparency

      Reviewed Sept. 16, 2025

      We are so happy we chose Carolyn ** for our agent. She's detail oriented and is very knowledgeable of our area. She gives honest, forthright information of what to expect during the entire buying/selling experience. We couldn't have asked for a better agent, who had our best interest at heart from listing our home through the closing. We highly recommend her when you're ready to buy or sell.

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      Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceBilling

      Reviewed Sept. 13, 2025

      I am pissed! David **, a so-called RE/MAX realtor, has turned what should have been an exciting journey into an absolute nightmare. He had the audacity to advertise a three-bedroom home in Eastlake, Ohio, boasting "new" HVAC, plumbing, and appliances. Really? From day one, it was clear we were sold a bill of goods. Yes, the house was a mess, I know. The contractors were “hard at work,” the pipes had frozen and dishwasher was sitting in the middle of the floor. They promised everything would be fixed within 30 days. We had 45 days until closing, we thought, “Perfect! What could go wrong?”

      Fast forward 45 days: after three inspections, we learn they need another 15 days, then an extra week. Meanwhile, our old/current landlord is losing her mind because we’re leaving, and she changes the locks on closing day, that finally comes, and while we do a quick walkthrough, all “roses and sunshine.” Then comes moving day—the hottest day of the year. I have MS, and that sweltering heat pushes me straight into the hospital thanks to a NO-WORKING HVAC system. The new dishwasher. Water all over the floor! I call an electrician to fix the water heater, which keeps blowing the breaker. He touches the door and gets electrocuted! What was supposed to be a $350 job skyrockets to $1,000—all thanks to the mess David left us with.

      Weather now cooler we try the furnace and of course it not working. In just the first month, we've dumped between $16,000 to $20,000 into repairs—oh joy! And surprise, surprise, RoofMaxx comes and found THREE holes in the roof, $500 to patch and another $10,000 are income taxes come. When I picked up the phone to call our realtor, what do I get? "The paperwork’s signed; it’s all on yours!" And now we can’t afford an attorney I can't express how pissed we am dealing with this incompetent nightmare. Save yourself the hassle—we’ll never recommend David **. It’s a disaster!

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      TechMaintenance

      Reviewed Sept. 12, 2025

      As a senior citizen, I had a horrible experience with Remax Realty and would never ever recommend them, I wouldn’t let them sell a used doghouse for me! As a buyer, I was falsely accused of not completing my mortgage obligations when I was already approved, ready, willing and able with Filo mortgage company. Then they tried to flip the script and say the repairs I required were not legit under article 12 B of the Florida real estate Contract. Anybody else like to buy a house with a bad sewer? I sure wouldn’t and I refuse to do so, now they’re trying to keep my deposit. They’re a bunch of crooks, don’t walk away from them run away! If you’re trying to buy a house in the Villages Florida like I am, don’t get snookered with Remax Realty!!!

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      Staff

      Reviewed Sept. 7, 2025

      I can't believe a real state professional would come into a sold property and steal a coffee maker, a spring pan and some kitchen utensils! Absolutely blows my mind!!! YOU KNOW WHO YOU ARE and so do I!!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 25, 2025

      Big thanks to my agent Tim ** from the Burlington Re/max office. My house sold the first day it went on the market. Tim did a great job posting the house and property on social media. The whole process was fast and simple. He definitely went above and beyond helping me with the process. Highly recommend him to get your house sold.

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      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed July 3, 2025

      The agent that I initially messaged apparently wasn't very motivated, as I didn't even get a quick text back. The agent who called a LONG TIME later was *extremely* rude. Very stuck up in her behavior, and basically called me and my husband unethical for not wanting to hurt ourselves and our position simply for her convenience. After insisting that "all realtors do it this way," and telling me that I wouldn't find someone who would be willing to do it differently, I called a different realtor from a different company who had *no* problem working with us in a manner that didn't involve us shooting ourselves in the foot, and rolled her eyes at the claims the REMAX agent had made. I will not work with a remax agent again, or even attempt to.

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      Customer ServiceStaffRates

      Reviewed June 17, 2025

      Working with Ray ** was a frustrating experience. He was consistently rude, dismissive, and came across as completely unprofessional. I expected a certain level of respect and communication from a real estate agent, but he seemed more interested in rushing through things than actually helping. I would not recommend him to anyone looking for a smooth and respectful home buying or selling process.

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      Reviewed June 1, 2025

      Don't ever use them to rent out any properties. They bear no responsibility if anything goes wrong. It's better to do your own background check for $200 and save your money. They have no guarantees if your tenant takes off or doesn't pay the rent or anything RE/MAX has nothing to do with it. You are not in safe hands.

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      Customer ServiceStaffRates

      Reviewed May 31, 2025

      Very rude. I’m surprised, crappy way to make money, very unprofessional. Didn’t answer questions very well. You can just tell the lack of interest and if the property I questioned about didn’t fit the criteria, there was no additional help, no answer to messages.

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      Customer ServicePricePunctuality & SpeedRefunds & Payouts

      Reviewed May 26, 2025

      Rental experience was terrible. Elena was always slow to respond as a manager. I did some improvements to house at my own cost. Just to improve living conditions. She always complained about doing repairs. Ended up being a short stay to get out asap. Also lost deposit for first time in rental history. Due to improvements done on home then she made excuses for not reimbursing deposit.

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      Customer ServiceStaff

      Reviewed May 24, 2025

      Barry, simple the best realtor I have worked with. I have owned over 30 homes, he is professional, understanding and direct. I would absolutely use him again in any real-estate transaction I have in the future, he makes the process easy and simple, and with the market like it is, you want someone you can trust with your future. I can't say enough good about his service on my deal, recommend to anyone who needs a professional who can get you the best deal.

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      Customer ServiceStaffHonesty & Transparency

      Reviewed May 15, 2025

      I tried to set up a viewing for a property in Winnipeg, MB with Jillian **. She couldn't even be bothered to pick up the phone to call me, send text messages about a meeting and then asks for the pre-approval letter and photo ID! I asked if this is necessary, she wrote that she doesn't need the letter but needs something for ID! When I responded that this is unheard of to view a property, she said as a single woman alone, she needs to know who she is meeting! Her WHOLE job is meeting people she doesn't know and creating obstacles for potential clients via text is extremely unprofessional and poor form. I also don't show ID to just anyone, not knowing what will be done with my personal info, so this also seems very one sided. This made me think twice about doing business with Remax, to be honest.

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      Customer ServiceStaffBillingFollow-ThroughHonesty & Transparency

      Reviewed May 13, 2025

      Worst agent ever. Does not follow up as promised. Lies and fails to commit. Bill only wants to profit from you. He does not want to support you as a buyer. You are fired and I will shop elsewhere. Terrible company. Go with anyone else. The mafia or cartel will give you better representation. 20 Army veteran. Jeff

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      Customer ServiceContract & TermsTechPunctuality & SpeedMaintenanceStaffRatesTransparencyCommunicationResolution

      Reviewed April 28, 2025

      I am writing to express my extreme dissatisfaction with the property management services provided by Erin ** and RE/MAX Accent. Our experience has been nothing short of a complete disaster, resulting in significant financial loss and immense frustration. From the outset, it was clear that Erin **'s primary focus was on collecting her monthly 10% fee of $2,995, rather than genuinely managing our property. It felt as though we, and the tenants, were merely seen as a paycheck each month. This blatant disregard for our investment was evident in numerous instances.

      One of the most egregious failures was the complete neglect of property inspections. Despite our agreement stipulating quarterly inspections, these were consistently overlooked or poorly documented. This negligence led to severe consequences. Upon terminating our agreement with RE/MAX Accent, we discovered over $10,000 in damages caused by the tenants. These damages could have been mitigated, or even prevented, had Erin ** performed the agreed-upon inspections. Her failure to do so is a direct cause of our substantial financial loss.

      Furthermore, communication with Erin ** was consistently problematic. We often experienced difficulties reaching her, and when we did, we were met with excuses rather than solutions. This lack of responsiveness significantly hindered our ability to effectively manage our property. The explanations provided, such as being "so busy" or blaming scheduling conflicts and hurricanes, felt like mere excuses.

      We also had concerns about potential preferential treatment regarding repairs. The swift action taken on HVAC issues, involving a company with ties to Erin **, contrasted sharply with the delays and neglect of other maintenance matters. This raised questions about her fiduciary duty and whether our interests were truly being prioritized.

      The abrupt termination of our agreement by Erin **, in response to our legitimate concerns, felt like a breach of our implied contract. It was clear that she was unwilling to address the issues we raised and instead chose to sever the relationship. This further demonstrated a lack of professionalism and commitment to fulfilling her contractual obligations.

      Adding to our disappointment, our interactions with the broker/owner, Kelly **, were equally unsatisfactory. Instead of addressing our concerns and taking appropriate action, she focused solely on defending Erin **'s poor service. At no point did she consider the possibility of assigning another member of her team or taking over the property management herself to rectify the situation. This unwavering defense of inadequate service demonstrated a lack of accountability and a failure to uphold the standards expected of a broker/owner.

      In conclusion, our experience with Erin ** and RE/MAX Accent has been incredibly negative. The negligence, lack of communication, apparent prioritization of financial gain over property management, and the failure of the broker/owner to address our concerns adequately have resulted in significant financial loss and frustration. We were left with over $10,000 in damages due to the lack of inspections and feel that we and the tenants were only seen as a paycheck. We were also disappointed with the broker/owner who only focused on defending the poor service of Erin ** and never once did the what should have been the right thing by being the owner/broker and possibly having someone else on her team or herself take over the property. We would strongly advise anyone considering property management services to avoid Erin ** and RE/MAX Accent.

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      Customer ServiceContract & TermsCoveragePunctuality & SpeedMaintenanceStaff

      Reviewed April 26, 2025

      I filed a complaint against our Re/Max purchasing realtor with the Victoria Real Estate Board. At the March 4, 2025 VREB hearing, I could not believe the things she said, under oath, in her attempt to avoid accountability. It was absolutely shocking. The Board’s Professional Standards Hearing Panel found she breached the following articles: Article 1 – Informed of Essential Facts (with reference to 1.4). Article 12 – Skilled and Conscientious Service of the REALTOR® Code of Ethics and Standards of Business Practice.

      The Hearing Panel proposed that she be reprimanded, fined $3,500 (plus GST) and required to complete, without PDP credit, the UBC Real Estate Trading Services Board Remedial Education Course. My question is…. Do you think a $3,500 fine and having to complete the UBC Real Estate Trading Services Board Remedial Education Course, is sufficient penalty?

      Our Re/Max purchasing realtor (let’s call her “Joan”) was our purchasing realtor for 2 months before she encouraged us to buy one of her listings, half of a duplex, both sides of which were owned by her brother (let’s call him “Jack”). We purchased Side B, and Jack retained Side A as a rental. We had to cancel our Christmas vacation with our autistic son, because we couldn't leave our elderly infirm husky, and the person scheduled to move in to look after our dog, alone in our home - because of the harassing communications received from Jack and the fact we had no idea what he was capable of.

      We didn't know that Side A had two suites when we purchased Side B. Strata Duplex insurance is for the entire building - and both the insurance broker and the insurer (eg. Lloyds of London) need to know about everything on the entire duplex property. Lloyds of London did not know that the Side A basement suite was constructed without permits, without adherence to health and safety, electrical, or fire standards, in a building with 1950s wiring, and in contravention of City Bylaws. The Victoria insurance broker (Jack’s insurance broker – we had to buy into the policy when we bought Side B) threatened to cancel the policy, when I requested that he advise Lloyds of London of the suite's status.

      In BC, duplex strata properties are a form of joint ownership. All owners are tied to same insurance risk and legal liability. There is no separation between Side A and Side B. Unpermitted work in a tenanted suite adds additional risk that can invalidate insurance if the insurer (eg. Lloyds of London) doesn't know about it. Ask an underwriter if you don’t believe this statement. Insurance Brokers often don’t understand insurance – Underwriters SELL insurance to insurance brokers. In BC, unauthorized, unpermitted construction of an illegal suite is considered a latent defect and must be disclosed, in writing, by the seller.

      When we bought Side B, Joan (who became the selling realtor) was obligated to provide written disclosure of the Side A illegal suite. Joan didn't even advise us there was a basement suite on Side A. We thought Side A had one living unit. Furthermore, Joan acted like our purchasing realtor by showing us Side B, and being at the property when the house inspector inspected the building. She recommended we use our Vancouver realtor in the purchase, and we agreed because we liked our Vancouver realtor. This left Joan to perform the tasks of our purchasing realtor, as our Vancouver realtor would not be travelling to Victoria.

      When we discovered the illegal suite (after we took possession), Jack threatened and harassed us for months. The things he said to me in front of my home skirted the bounds of criminality. My requests to Joan for her to mediate the hostile situation were ignored. Instead, she forwarded to Jack my fear/anxiety driven communication, which fanned the flames of Jack’s rage. For context, Jack is uneducated, and prefers to preface most phrases with the F word. The terms “collaborative negotiation” and “logical conflict resolution” are beyond his comprehension.

      When we signed the agreement to use Joan as our purchasing realtor (two months prior to our purchase of Jack’s side B half duplex), that confidentiality agreement was still in effect when she was illegally forwarding my distraught communications to Jack – which further enraged him. Then Joan and her managing Re/Max partner joked about our situation, to our faces, referring to Jack’s harassing and threatening behaviour as a "personality mismatch".

      She has never apologized for the $10k in lost wages and expenses we suffered as a result of the insurance debacle and her brother's harassment and threats which were exacerbated by her unprofessionalism and lack of discretion, We spent hundreds of hours emails and phoning:
      1) Lawyers (Jack had a lawyer friend send us unprofessional harassing letters),
      2) Victoria police (they visited Jack’s home to try and de-escalate his behaviour),
      3) City of Victoria Bylaws
      4) City of Victoria staff (we were told that even though the illegal suite could invalidate an insurance claim, it would take at least a year for the City to order the decommissioning of the suite – we needed to find a City councillor to advocate for us).

      5) Real estate professionals who could provide insight (eg. the manager of CHOA who told us to report the illegal suite immediately)

      What Jack did to me personally was so extreme, I had to take time off work. At the VREB hearing, Joan called Jack as a witness. I expressed anxiety to the Board about having to face my abuser (Jack) and he ended up testifying remotely. I stepped out of the room during his testimony, but my husband was there. Jack’s testimony did nothing to help Joan’s case – Jack came across as a belligerent redneck who didn’t want to be there. It was almost comical. He was supposed to give proof that we knew about the Side A basement suite. But that was disproven pretty quickly. And everything we described about our experience with Jack in our VREB complaint seemed validated by his conduct at the hearing. Jack had owned Side A for 20 years and claimed that he didn’t know that the suite was illegal, and that it had be built without electrical permits or adherence to fire and safety standards.

      A neighbour told me that Jack was no longer employed at his Food & Beverage job as of January 2024 - appears to have been unemployed for over a year according to his absolutely cringey LinkedIn page – including several categories of his so-called “skills” endorsed by his wife, an elderly woman described as “retired”, and a clothing store manager. No endorsements from Food & Beverage industry professionals. I bring this up because I wonder if his personality was the reason for him no longer being employed at his job, and if his sister, Joan, should be held accountable for knowingly putting us into a strata business relationship with someone who needs psychological help. I have not described the things he did to me in front of our home. But it's truly disgusting.

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      Customer ServicePunctuality & Speed

      Reviewed April 10, 2025

      If you're in the market for buying, Veronica ** is the absolute best!!! She made our experience so good! We were getting discouraged because we kept getting outbid or they just went with another buyer. She kept telling us, "You will find the right one," next thing you know, we ended up in our absolute dream home! Her availability was always there. She never let us down! I highly recommend her. She even personally left a message to push are application through fast to a local lender! She's the best! Thank you, Re/Max & Veronica!

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      Customer ServiceSales & MarketingStaffRates

      Reviewed April 9, 2025

      My wife and I have had the privilege of working with Erica ** (RE/MAX - HOUMA) as our real estate agent since 2007. Over the years, she has expertly guided us through the purchase and sale of five homes, while also seamlessly facilitating the sale of a buyer’s property during one of our transactions. Erica’s professionalism is exceptional, rivaled only by her genuine compassion and meticulous attention to detail. Beyond her role as our agent, she has become like family—a trusted confidante who feels more like a sister than a business associate.

      Our most recent experience with Erica was in October 2024, during a challenging market downturn marked by rising interest rates. Despite similar properties lingering on the market for six months to a year, Erica sold our home in an astonishing 10 days. This remarkable achievement is not an outlier but a testament to the consistently high standard of performance she delivers. We are deeply grateful for her expertise and dedication.

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      Customer ServiceCoverageTechStaff

      Reviewed March 31, 2025

      We recently sold our house, and unfortunately, our experience with the buyer's realtor, Chris ** was overwhelmingly negative. From the initial interaction, Chris ** displayed a confrontational attitude, consistently complaining about minor issues. During the transaction, Chris frequently contacted our realtor, often with unreasonable demands and unrealistic expectations. When we requested a brief extension to finalize our paperwork, Chris reacted poorly, threatening to withdraw the offer.

      On move-out day, Chris arrived unannounced at noon, despite no agreed-upon timeline set in contract said we would try by noon he proceeded to aggressively question my husband about the remaining tasks. His behavior was unprofessional, arrogant, and dismissive. Regrettably, our realtor also displayed unprofessional behavior, contributing to a stressful and disappointing experience. We hope that in the future, Chris and his team will strive to provide better communication, empathy, and understanding.

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      Refunds & PayoutsStaff

      Reviewed March 21, 2025

      Hello, I was a renter for over 30+ years and was promised first option to buy my duplex, remodel both sides out of pocket for most improvements I was working with new homeowners to purchase until Remax got involved, which realtor was a disaster, gave me 30 days vacate not knowing the law, put family on the street for a buck just devastating that the agent promised them get more out of property as I had paid rent, bought the place over and over again and wanted to sell to highest bidder knowing that my old landlord would have never wanted that. I guess 30 year relationship and hand shake means nothing these days. Out thousands of dollars on repairs. I've done myself out my blood, sweat, tears and every memory were I raised my daughter. Teresa from remax I hope you're happy.

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      Customer ServicePunctuality & SpeedStaffHonesty & Transparency

      Reviewed March 21, 2025

      Jeya ** is very unprofessional, dishonest and a total bully. If you are a buyer, stay clear. If you are a seller and you get an offer from this woman run because you’re going to regret it. She pushes you to the max. She pushes deadlines, but her expectation of you is to treat you like garbage and quickly expect a response from you within several hours even if it means you’re at work and you have to leave work because she’s her deadlines are so demanding. This agent is probably the worst I’ve ever dealt with and I highly recommend you run.

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      Staff

      Reviewed March 15, 2025

      Very unprofessional. Will not be doing business with them anytime soon. This is a well-established brand, so I expected that I would be treated with respect, but that was not the case in the slightest.

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      Customer ServiceStaffRates

      Reviewed March 1, 2025

      Just a bought an apartment unit for $117,000 USA in the Dominican Republic, what a horrible experience with the Construction Company as well with my Agent Wally ** from RE/MAX. It seems that my agent and the GC Constructora CONSOBI SRL were working for the best interest of them self and not the consumer. My agent never follow up with any of my concerns and there was so many items added along the way after the fact that I was not even aware of it. Such as the glass divider for the shower, which was never installed and now is my responsibility. I am very disappointed with REMAX and GC Constructora CONSOBI SRL and though this would of had been an easy transaction picking a very trustworthy company like them.

      But be-careful what you wish for. In addition, the front of the building look unfinished, the unit wasn't even finished properly, paint touch up missing, holes on walls, door molding cut at the bottom seem like they ran out of material, no Schluter trim between bathroom/bedroom and Livingroom/balcony, grout not clean properly, the finish product that was shown too me is nothing like the unit that was handed to me, the unit that I felt in loved, there was supposed to had a cove for LED lighting around the entire apartment, the cabinets where changed, the flooring were changed and all fixtures including glass dividers was part of it, pictures below.

      Don't see myself buying any other apartments in the Dominican Republic any time soon after this horrible experience. Be-careful when picking an agent and a GC cause there is a lot of hiding items that are delete and they expect for you to pick it up along the ride. REMAX should do a better job preparing the consumers, that's the reason they get 5% for assistant the consumers with the purchase.

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      Customer Service

      Reviewed Feb. 9, 2025

      Mr. ** displays a lot of attitude, and I don't appreciate the way he communicates with customers. He comes across as rude, and he tends to show off his knowledge excessively. I would not recommend him.

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      Customer Service

      Reviewed Jan. 29, 2025

      Miles and Martha were the best I could have ever hoped for! What had been on the market for over a year, was closed within a month of their open house and with a fair offer!! I can't Thank them both enough! I will recommend them to anyone!

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      Customer ServicePriceStaffRates

      Reviewed Jan. 17, 2025

      Because my house was being sold due to divorce, the agent knew she could do pretty much whatever she wanted. My wife was kept in the loop about everything that was going on but I was limited on contact. And the only time I was really called was to either sign paperwork or when I threatened not to go to closing because I had not been given the opportunity to get my property from the home. We lost anywhere from $15.000 to $20,000 because she wouldn’t cut the grass or do any improvements. But no one cared because they knew it would sell due to location and price. I’ll never do any business whether it’s buy, sell, or even look at a house if it’s being sold by ReMax.

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      Website:
      www.remax.com