Complain about a product or service

RE/MAX

RE/MAX brokerages are locally owned so a complaint about one doesn't necessarily reflect on the others. Having said that, here are a few of the more recent complaints about RE/MAX Realtors.

Olivia of Los Angeles CA (04/14/09)
When two condo listings came up as being represented by Charles H. L, my husband and I contacted him by e-mail on a Tuesday to set up a viewing time on the following Saturday. Charles replied to our e-mail right away and confirmed the appointment. He also asked if we had an agent. We replied right away and said we had our own agent, but would still like to see the listing on our own.

At 3pm on Saturday, he was a no-show. When we reached his assistant at his office, they told us that we never made an appointment and that we should ask our agent to make one. They then backed off and offered to show us on the same day, but at 6pm. So we walked around and then came back at 6pm. At 5:59pm they called us and canceled the appointment, citing that the owner occupied unit could not be vacant for the showing. We asked them for an apology in e-mail, they then told us that our agent needed to do work so it would be fair. So we got our agent to then make a time with them. The following Tuesday at 3:00pm, they rounded up three sets of clients with their agents to see the listing at the same time. However, again, they were a no show. By 3:30pm, we quit.

Three scheduled showings, with various forms of confirmations including e-mail responses and verbal promises over the phone. All three times NO SHOW. Charles H. L and his assistant both came up with poor excuses for missing the appointments. Only apologized when asked why they did not show. Never followed through on their own.

Gwendolyn of Milwaukee, WI April 9, 2009

Gwendolyn of Milwaukee WI (04/09/09)
well i made a offer on a forclosed duplex for 11,000 cash and they counter offered back at 11,500. with 1,000 earnest money,i am to close tomorrow and today i did a last walk in of the duplex and its i a different condition then when i made the offer and agent said that i will have close due to its a as is. The kitchen sink, bath tub and bathroom sink is gone about 4 windows are out door has been kicked in and glass is missing out of the door pipes are missing out of the basement and the agent says to me for all she know i could have done the damage to the place, i am so mad what should i do?

Cai of Cleveland Heights, OH March 21, 2009

Cai of Cleveland Heights OH (03/21/09)
My wife and I have made several attempts to Puchase Bank Owned Property from these listing agents. When they find out you have an agent they turn on you like sharks. We had the opportunity to buy some really great homes and turn them for profit, but we could not get the deals closed becuase these teo are the rudest most unprofessional realtors I have ever delt with. They would not return calls or emails, and absolutely would nto talk to our agent. They actually tried to get us to leave our agents so they could get a higher commission.

If you find a house you love or is a good investment, you are better to just let it go becuase the deal will never close with these two. I dont understand why REMAX would allow prople like this who are clearly bitter people and hate people in general would allow them to represent their Corporation. They are the type of people who give realtors a bad name. If you have dealings with them, becuase you have no other choice, move away!

I lost large amounts of money becuase they specifically Jeff would not comminicate to the Bank our offers and tried to negotiate the deal without taking our offers to the bank. They dont have the authority to do this. We went past our offered closing date before all of the contract paperwork was complete and the transactions were never closed. They did not turn in our earnest money and then we had to stand in the office to try to get our money back. They never deposited the check. Isn't this illegal?

Nava of Pembroke Pines, FL March 12, 2009

Nava of Pembroke Pines FL (03/12/09)
After recieving an offer from a tenent for my home I wanted to rent, I was trying to find a home for me and my family to live. I asked my agent to ask tenent if he can ask his landlord to extend his rental where he lives, so I can have more time to find a place for me to live. Mr. g yelled at me said he no longer want to do buisness with me and I should look for another realtor. I send him email to remove me from MLS so i can look for another realtor, he remove me from rentl on mls but kept the house for sale.

I dont have any legal contract with mr g.meantime I have a new realtor that can show the house for sale but cant because it is under his name

Hessica of Florence, SC March 5, 2009

I am trying to eatablish informaton that I may need to purchase a home for my son and my self. I was that I needed to contact Ann H with RE/Max Professioanls. Mrs. H was very unprofessional and and she went as far as haning up the phone on me when I asked questions about the house she is selling in Florence SC. Mrs. H showed no professional courtesy and was deliberately rude upon receiving my information and phone call.

Lisa of Libertyville, IL March 1, 2009

Lisa of Libertyville IL (03/01/09)
My husband and I are looking for a house to move to the West Town area in Chicago, our own house is already under contract and we have to buy before April 13th. I saw the house advertised and arranged to meet the Remax agent Maria C with our agent. She was rude to us from the beginning telling us the price of the house as if we couldn't afford it. She was reluctant in showing us around and sped us through each room telling my husband to hurry even though he has recently hurt his leg. She kept her sunglasses on throughout the house tour and told us we had to leave as she had another showing.

I feel very sorry for her clients the house could easily have been a house we would have put an offer on. Infact we have put an offer on a house we saw the same day.

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