Complain about a product or service

Westfield Homes

Aneesah of Lithia, FL August 23, 2006

I purchased a model home from Westfield Homes in 2004 in an area called Fishhawk Ranch. Recently I discovered mold in my bedroom and in my garage. When there is heavy rainfall, water gets into my bedroom and soaks my carpet and also my garage gets partly flooded. I've notified Trinia M, the customer care rep. in charge of my community. She said that I only had a one year warranty on the home and they can't do anything. I called a field rep. from Westfield and had him come out to my home to see what occurred, which he did, but just said my problem was minor and it was the homeowners' responsiblity. Westfield pretty much does not want to take any responsiblity and was not helpful, nor concerned and pretty much looking for the quickest way to get ride of me.

I filed a comment on the builders' website expressing my disappointment. Trinia called me a few days later saying they can probably do something for me, since I purchased a model home in 2004 and I may still have coverage on the home. I mentioned that one of her guys came out to look at the damage and haven't heard from her since. She's pretty much giving me the run around and no one at Westfield wants to help. Since I discovered the mold, I haven't slept in my bedroom, my carpet is pretty much ruined in that room because water has gotten into the foundation and into the room as well as the garage. Also, when I purchase the home I was suppose to have a lake front view and after moving into my home, a house was built by westfield in my backyard without any notification..myself as well as my neighbors were all furious that westfield did this...and because of this house being built in the backyard, everytime it rains heavily, my yard as well as my two neighbors yards get flooded. Westfield is not assuming any responsiblity and says it's the Homeowners Association's responsiblity to fix the flooding. Because of Westfield being so inconsiderate, I am very regretful of ever buying a home from them and very disappointed in their service. I want future home owners to know what kind of a builder they are.

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