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Tony of Henderson, NV July 4, 2008
Tony of Henderson NV (07/04/08)
I Agreed to buy a house from Woodside Homes office at Boulder Creek. Gave them 10,000 Earnest Money. They insisted i use their lender. Fortunately we had added a clause to the Agreement that stipulated that if the appraisal price was lower than the contract price, they have to either reduce the contract price or refund the deposit. The closing date has come and gone, they did not produce an appraisal.
I arranged for my own appraisal which was lower than the contract price. They have refused to lower the price and refused to refund the deposit. I will report them to the Better Business Bureau and the Nevada Attorney General's office. I assume i will have to sue them to recover my deposit.
10,000 Tony of Henderson, NV July 3, 2008
Tony of Henderson NV (07/03/08)
Signed a contact with a clause that said ... if the appraised value was lower than the contract price, then they have to lower the contract price or return the Earnest money of 10,000. They cannot get an appraisal close to the purchase price, my appraisal came in at 367,000 versus the contract price of 435,000. As a result they refuse to lower the price or refund the deposit. I will sue them, lodge a complaint with the Better business Bureau and the Nevada Attorney General.
10,000 plus attorneys fees. Karen of Las Vegas, NV June 23, 2008
Karen of Las Vegas NV (06/23/08)
I put down 20,000+ on a home in Summerlin, Palmilla Subdivision for options. As we got closer to closing, Alexis, the mortgage officer told us our payment would be 2800. She told my husband that she could qualify us because we had good credit scores. She was very vague. We finally found out that it was a negative am loan, which means you don't pay all of your interest and this results in a lower payment. Then at the end of the year your loan balance would be an additional 13,000.
This was not acceptable. They were trying to force us to purchase the home eventhough we felt this would not be a good loan. When we began to question everything,and look for other financing. They sold the house out from under us for 140,000 less. The point is, they were very unprofessional, their mortgage person is unavailable within their timeframe to be approved. I think they do this on purpose to keep everyones' earnest money and then claim it was the customers' fault. I am pursueing this.
Maybe we can find a lawyer to take this case. They have an arbitration clause in their contract, but I know they have violated some mortgage laws. If anyone is interested, please contact me. Maybe we should picket them to warn other people. This is very wrong and unethical to say the least. I am very disappointed in their integrity.
Financial hardship and health problems Keith of Las Vegas, NV March 25, 2008
Keith of Las Vegas NV (03/25/08)
This is a follow up to a complaint posted on January 5th, 2008. The situation has deteriorated and I would like to know to know where I stand legally. In short, the house was incomplete when I was promised it would be. I was coerced into closing on a home in Las Vegas while I was still in New Jersey, without inspecting the completed product personally. I was told by Brenda Skaggs that if I wanted to move into the completed home on December 29th, 2007, I could not arrange the wire transfer in Las Vegas after final walk through but had to wire the funds and sign all documents from New Jersey. At final walk through on December 28th, 2007, there was still scaffolding in the house, construction equipment was everywhere and every surface was covered in a thick layer of white construction dust, when the move in date was December 29th, 2007.
There was a three page list of unfinished or missing items on December 29th, 2007. After the verbal abuse by Brenda Skaggs on December 29th, 2007, I have tried every avenue to get the chain of command at Woodside Homes Las Vegas and at the Corporate Offices in Utah but no employee will give any information or return any phone calls or emails. I finally got in touch with Michael Kerns, the Sales manager for Woodside Las Vegas about three weeks ago. When I finally had a chance to speak with him, I asked to meet with him to discuss the problems I have had, however he said to me he does not have to meet with me, he does not need to meet with me and he does not want to meet with me. He went on to say I was pissing him off and that he has final say and there is no one above him who will say differently. I was told the corporate office would not help me and I would be refered back to him.
When I called the corporate office immediately after our conversation, only a receptionist would speak with me and when I kept insisting on speaking with someone in charge, was told the corporate lawyer gave instructions to have me leave a message, which naturally was never returned. Since then, the 30 day walk through was done and was promised that a Woodside representative would be responsible for ensuring all matters would be properly attended to. There was no one present during repairs and workmen kept approaching me for guidance. All of them spoke Spanish and I could not communicate with then properly, in addition to which they constantly interrupted my work. The final straw came when I was told an outstanding item would not be addressed to my satisfaction.
I was advised in a letter that while Woodside has tried to make up for my frustrating experiences by fixing things they should not have, the replacement I requested for a damaged threshold was the proper one and they would not match the other two thresholds beside the replacement. I must now accept the unmatched threshold because the company is allowed to provide modified replacements. The door jams of my front and back door are still unpainted after repairs. There has been no apology, regret or admission of guilt from the sales office. In fact I have been met with outright hostility even though I am the injured party.
My health has suffered since my move. I lost 15 pounds from the stress of dealing with Woodside. My work has suffered from constant interruptions to my days from workmen in my house on a regular basis. Most of my finances are tied up in the purchase of this property with little funds extra to pursue a legal battle. I would like to know what my options are legally and perhaps work out an arrangement with an attorney for services provided.
I have been advised by my real estate company, Prudential American that I may be wasting my time, energy and money, trying to get some satisfaction from Woodside but I am extremely upset that anyone purchasing a new home could be treated this way while the builder shrugs. Surely there must be something that will hold the builder legally responsible and how could it be that these big companies can provide a sub standard product at closing, completely drop the ball on service or any pretense of professionalism after funds are transferred and get away with it. I strongly believe, the closing was rushed to ensure the builder had my funds on their books for their 2007 year end closing. Romeo of Stockton, CA January 23, 2008
Romeo of Stockton CA (01/23/08)
We moved in to our new home back in July 2005. Since then, we had at least 7-8 times of PLUMBING PROBLEM in our house. The first occurrence was after 2 months (August 2005) of moving in and it has been at least every 4 to 6 months since then. The water from the sewage actually backed out to our bathroom (toilet and shower/tub) on the bottom floor where we had to dry out the water on the bathroom floor and hallway carpet. Mr. Mike Peters has been very helpful, but has always constantly told us that he had videoed the main pipe and there were not an obstruction. Finally, around July 2007, Mike, after 5 to 6 times of the same plumbing problem, videoed the main piped and found out that it was sagging. Due to this problem, the water backed up. They took out part of the driveway and replaced the main pipe line.
I thought everything were fixed until last month, December 2007 when the water backed up one more time on the bottom floor bathroom. I contacted several phone numbers of Woodside Home (it happened on a Sunday after Christmas) including their emergency number. After several hours, I was able to contact Jennifer (Sales Rep at Woodside Orvieto Office). I told Jennifer that I could not get a hold of their emergency number. She called me back after a few hours and told me that she left messages with some managers and advised me to go ahead and call one of their contractor Bianki Plumbing. I tried several minutes and even left at least 3 messages. When I talked to Jennifer again, she advised me to call any plumbing company. Roto Rooter came after an hour and fixed our plumbing problem. We were charged for 148.75. According to the plumber, the main line from the bottom bathroom was clogged (Kelly C10) with soap accumulation due to cheap construction of the plumbing system. He also stated that new homes have a Kelly C-10 at the backyard which we don't have installed. After a few days, Bishop called me and said that he will come by and send some people to take a look of the problem with our plumbing. He even stopped by and took a look at the copy of the bill from Roto Rooter. At that time, I could not give him a copy because my copying machine had ran out of ink from it's cartridge. As Bishop had requested, I placed a copy of the bill on our front door for him to pick up. It has been more than 2 weeks and he had not pick up the copy of the bill.
Although Woodside Homes have had sent their people to check of the problem, the plumbing problem continues. We are asking from them to refund the 148.75 that we paid to the Roto Rooter plumbing company plus replace or redo the whole plumbing system and install a Kelly C10 (according to the Roto Rooter plumber) at the backyard. They also need to replace the carpet on the hallway. We have suffered too much with the bad plumbing system where we had lost so much time waiting to get it done right.
The company responds:
According to Woodside Homes records, this homes warranty issues with the patio door have been addressed and repaired since November 2007.
Woodside Homes Corporation
Chris Kane
Warranty Service
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