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Woodside Homes

Keith of Las Vegas, NV January 5, 2008

Keith of Las Vegas NV (01/05/08)
On December 28th, 2007 I closed on a home in the Las Colinas Development at Mountain's Edge. I moved from the New York area and needed to have enough time to give proper notice and to plan my move. On November 27th, 2007 I was advised via email that my final walk through was scheduled on December 28th, 2007. The representative for Woodside Homes, Brenda Skaggs was advised that I would be driving from New York and that my partner would fly out for the walk through. We were advised we could occupy the house by the weekend after December 28th, 2007. Hotels for the weekend were cancelled and we received the keys on December 29th, 2007 at 4pm.

At this point, naturally, all funds had changed hands and documents were signed. The house was filthy and unfit for occupation. There were also several missing components and unfinished issues that were promised to be addressed by move-in date. When Brenda Skaggs, the Woodside Representative, was contacted on the issues, her attitude was scathing, HIGHLY abusive, disdainful, dismissive and the most unprofessional behavior ever witnessed. As much as we were disappointed with the problems with the unfinished product, the attitude of the Woodside representative was the most attrocious. No consumer should be treated in this way, especially given the cost of the homes at Woodside and the selling points of their website. Woodside Prides themselves on a great product and service and frankly the service has been so terrible. Given her attitude, Brenda Skaggs should not be allowed to represent any seller and I am thoroughly disgusted with the experience. She turned what should have been a jubilant time into a nightmare. The excitment of the New Year and moving into my first home was thoroughly ruined by this Woodside representative and I want something to be done. I'm not sure what steps can be taken at this point. Today is January 5th, 2008 and there are still several missing conponents to the house, including the keys to the garage which was promised to be delivered from Brenda by January 2nd, 2008.

My take on this situation is that Woodside wanted to close on the house before 2007 ended at the expense of the client and the final product. I also think that once documents were signed and funds changed hands, Woodside and especially their representative no longer cares how the client is treated or how their issues are addressed.

Marlene of North Salt Lake, UT November 28, 2007

Marlene of North Salt Lake UT (11/28/07)
When our house was built, the backdoor was completely defective; it was not installed properly or correctly. It wouldn't close right so wind and bugs would get in through the crack of the frame and the door. Not only that, the door wouldn't close right, it was partically open. In Sep 2006, we filed a Better Business Bureau complaint because the warranty manager, Chris Kane, was not doing her job.

In the previous months before Sep 2006 we notified her a few times by phone that the door needed to be fixed but each time she wouldn't send a repair guy until the BBB complaint. The repair guy only placed a quick fix which consisted of a piece of plastic so that the door could close right. A few months later, the door went back to the same position (had the look of being open) and wind kept coming into the house. This is now around Sep 2007! I again contacted Chris Kane to get it repaired but each phone call was left with, I will get someone right on out there, or You have not called me, otherwise your phone call would have been written down.

Because of those numerous excuses we filed again another BBB complant which was closed as unresolved. Since phone calls weren't going anywhere with the warranty manager, my husband and I have been to her office a total of 3 times. The first was to get the door replaced which was finally done.

The second was to get the door and trim finished (moldings pasted back on and placing putty on the cracks). Now the third one was today.

Gerald of Visalia, CA April 20, 2006

Gerald of Visalia CA (04/20/06)
They had very poor customer serivce and did not give me regular updates on the progress of my home. I had signed papers in October 2005 and was told that the house would be done in February 2006, but it's now the end of April and we're barely going through the home walk-throughs. I would have to call in myself to follow up on the reason for the delays every few weeks and on certain concerns and questions that I had.

When I did talk to Marilynn, the sales agent, about my concerns she didn't seem like she cared to look into the issue or try to find the correct answers. For example, the loan agent that I was working with through their company had told me that I had to purchase home insurance before my home loan can close.

So, I called an insurance agent and one of the questions they had asked was if there was a fire hydrant within 1000 feet of my home, so I called Marilynn and she said that there is one inside of the court where our house was located. I didn't really trust her answer so I went to go look for myself and it turns out that the fire hydrant was at the end of the street. She also hung up on me while we were having a conversation regarding my concerns with the way that they had paved my driveway, which I thought was very unprofessional.

Since they told me that the house was going to be done in February I had put in a trasnfer with my employer from San Jose to Visalia resulting in a pay cut. If I new that the house was going to be delayed more than 2 months I would have stayed in San Jose longer. I have been paying rent for a room here and also rent for a storage unit here for my belongings. So, it has been a financial strain on me moving here too early.

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