Colorado Prime

500 Bi County Blvd, Suite 400, Farmingdale, NY

Susan of Milton, NY February 28, 2009

On 2/2/09 I was billed 94.27 interest on a food order of 2,164.30 and 44.98 interest on a purchase of cookware which was 1029.99 for one month. When I contacted the company they said I hadn't paid a previous bill . I did not get one. The company representative said they could not help me. I had to put it in writing. I faxed a thorough letter and sent it through the mail. I got six of the same reply letters saying they were working to resolve the matter.

Today I received a letter that made no sense. It gave me the interest I had paid in 2006. Totally irrelevant reply. I called the number listed to speak to a rep. She said she couldn't help me. I asked to speak with a manager. She came back and said the manager said your request is denied and she is too busy to come to the phone. I told the rep I would be addressing complaints with proper agencies and she said I already told you, shes too busy to come to the phone.

Mitchell of Denville, NJ February 2, 2009

I was reading some of the experiences about others at this Home Food Delivery Company, that I felt compelled to relate our experience, so that others may read and stay away from this company. They use fraudulent sales tactics to sell you 10x overpriced goods you dont really need in order to supposedly secure more discounts on the food you buy. Which if you do the math after you are billed, you will find you are being overbilled on your food comapred to actually shopping at the local grocery store. This was about 1999, 2000 when we signed up for the service.

There was a gentleman that came to our home to give us a spiel about the service and what we can get and how it works. We declined purchasing a freezer because we already had one, but boy, I tell you, if you are weak in any way, they push buying a new freezer like nobodys' business. And after hearing some of the horror stories about other freezers, Im glad I said no, even though this person with no obvious expertise in appliances, is trying to tell me my freezer may not be adequate and could spoil all that expensive food. Even though the food is not supposed to be that expensive with this great service. So the first delivery comes, and the guy comes in with the hand truck, and actually stocks the freezer for you. Big experience, and was very nice. Included in those packages was not only meat, but some premade frozen meals, specifically shephards pie. I remember this, because we had two packages.

Any way a couple weeks into the service which we thought was great. I ate one of the shephards pies. Immediately after, I got sick, and later on exhibited classic signs of food poisoning. Non stop wretching, extreme chills, then extreme sweating. I was put off a little, but because of the delivery I passed it off as a one off. Usually if you dont change your order or if you dont need to, your current order carries over and they deliver the same things. Makes things simple. Needless to say we got more Shephards pies. And months later, decided to eat another one. Well the same exact thing happened, and I called up Colorado Prime explaining what happened.

They told me that anytime we arent happy with something they will pick it up and will replace it with something else. What that meant in english is. We already paid for them, they got our money, when the sales person comes back in another few months, you can just change your order. Anyway, I wasnt home for the next order, and my wife did it alone. She was pressured into buying a 2000.00 sony stereo system that would supposedly give us a deeper discount on the food. We didnt buy those stupid pots, but what she told me was they described a hifi stereo system. ( Described because apparently there was no picture or brochure ). Well, when you think sony stereo, and 2k, I figured, oh well, we never had a really good stereo before, so this will be nice as long as we are getting a better discount. Imagine my surprise when several weeks later, our 2k sony stereo system was finally delivered. It was actually a 2 hundred dollar boom box. Was I pissed. I called to complain, and got the usual runaround about how its opened, cant return it, have to speak to the representative, You should have known from the brochure or picture ( Note, I said before there was no brochure or picture, just a piece of paper with a description).

That was the last order we made with Colorado. Im happy to say a lot more people in my neighborhood started to feel the same way. And eventually I never saw or heard from them again. That is until I stumbled across these complaints. Im hoping this serves as a warning and keeps you from using this company. There is no cheaper way to get groceries than in your home town, and these days they have delivery service for you much cheaper than Colorado Prime. Their food is suspect as far as Im concerned, and their products, and selling tactics are suspect. That is not the mark of a good company that can survive off their own service record. I imagine their model is to just keep moving on to the next person. Basically you are required to give them names of your friends and family so they can also harrass them.

Well we overpaid for bad food, and I had suffered food poisoning from their product, which I had explained to them, but I was dismissed, and being a busy professional its hard to keep on the ball with people like this who are so good at delay tactics. Also we were out several grand on rudely over priced products that were sub par as far as quality or price on the basis that if we purchased these products we would receive further food discounts.

Ruben Bradford Jr. of Saint Marys, GA December 27, 2007

I once had an account with Colorado Prime back in 1996. The account was closed sometime during 1999. Colorado Prime billed me from 1999 to 2003 unknowingly. I'm currently retired Navy and work on a Military Installation, during my 5 year backgroun Investigation Concord Capital showed up on my Credit report with a judgement around 10,000 dollars. I can assure you that my family did not benefit from 10,000 dollars worth of Colorado Prime products. I have contacted Concord Capital and Colorado Prime for clearification of this matter. To this date no knows or seems to care to contact me. I will pay what I owe, I just dont feel like it should be 10000.

I'm 70% service connected disabled, my current employment is lending on the outcome of this matter.

Kenneth And Monique Silva of Wilmington, DE December 1, 2007

The food is overpriced.  The pots and pans are really nice until they start sticking. They are warrantied against sticking, but what a joke for 2500.00 pan set. I paid off the account and never missed a payment, yet it is on my credit as derogatory credit. Now I cannot contact anyone.

I have damaged credit when I never missed a payment. They were disappointed when I cancelled any further deliveries.

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