Kirby Vacuum Cleaners Reviews

BUYER'S REMORSE at its finest. I truly learned the meaning of buyers remorse in real time. A whole rip off. The Kirby vacuum cleaner is bulky, heavy, complicated, and a full exhausting workout just using it. $5,000.00 later while still having to purchase Kirby belts, bags, shampoos, deodorizers. Carpet fresheners etc. The clunk of metal sits in my closet unused. It was a rip off. Save your self the trouble and shop for a quality vacuum cleaner and separate carpet cleaner. Check the reviews first always.

Ok, here are some facts for all those, who still think about buying one EVEN after reading thousands of negative reviews:

High pressure sales, over an hour demonstration at my mother in laws. Multiple times told her no couldn't afford it. Went over to say wrap it up, salesman was packing up his stuff to leave. I left then heard that he was there and his boss showed up and stayed for an additional two hours. Absolutely awful, do not do business with these people.

I had just got home from work had my dinner plate in my hand when the gentleman knocked. The lady from the van said I don't have to buy anything but if I could listen to his presentation, he gets points for that. As he pushed his way in my home, he did a 2-hour demonstration and I kept saying I was tired and I wasn't buying anything. At one point, he tried to head up my stairs to my bedroom, without asking if I minded. He helped himself to my kitchen. Made insults about my dog. Funny how as soon as you say you aren't buying a $2400 vacuum. Finally, at 9:40, after his partner came in my home without asking and trying to persuade me to buy with different deals. They finally left. Product seemed nice but those salesmen, I do not recommend!

I was scammed by this company. I had just returned home from having a procedure and still had heavy anesthesia in my system. I don't remember signing any documents. When I felt less groggy I found the paperwork they had left behind and attempted to call the salesman to come pick up the vacuum, I was unsuccessful in contacting him. Customer service reached out days later and I explained that I did not want the product and to please come pick it up.

They came into my house and unloaded all their stuff on my floor which was not a problem. I had company coming over shortly, so I asked the gentleman nicely if he could maybe stop and clean up as me and my wife were not interested. He then started getting upset and insulting me and my wife saying we didn’t care about dirt and cleaning our house. He then also left dirty filters from the vacuum all over my house without even saying anything else and left.

Guy came to the door telling me he wasn’t selling anything and asked if they could do carpet cleaning for two rooms to show me their product and get their name out. I agreed. They came the next day (20 mins late) and there were two guys in my house. I had a meeting in 5 minutes. The original guy never said anything about a demonstration so I was surprised when they said they needed me to listen as they told me about the product. I was way kinder than I should have been and went to my meeting late. I told the guy that I would be in a work meeting but that he could go ahead and vacuum my hallway and bedroom. I heard him vacuum for a few seconds and stop on and off on and off throughout my meeting.

The salesman came to the door. Told me they would do a full cleaning on my carpets. They only did the center of 2 stairs and made me vacuum a room to test it out. I said I wanted to think about buying it. The dude told me he hated when people said that and pressured me to buy it right now. There was two of them and I was the only one home. Stupidly I agreed. When they left I had to clean up all those test pads because they left them all over my house. I also noticed the day after they messed with the level on my vacuum so when they were comparing the vacuums my vacuum was obviously not working as well due to the level being way too high.

I have the G4, yes over 35 years old, and is my go to for getting things clean! Yes it is heavy, I want to hate it but it cleans better than any other vacuum out there. I love the bag system! It’s super easy to maintain and the darn thing just keeps impressing me! Want your house to smell like new? Bring out the Kirby! Have window blinds, Kirby can handle it! I really want to buy my daughter one. She has allergies and this whole bagless trend is not for anyone with allergies or anyone who doesn’t want to clean everything after emptying the canister that stops sucking after one room. Good old Kirby can vacuum for days and never lose power! They need to bring back the turbo spin, I love mine for the golden glitter our golden retriever leaves behind.

Kirby salesmen came to my apartment even though there were "no soliciting" signs posted throughout the complex. I didn't want to sign for the vacuum, but I wanted them to leave. My friend let them in and they were there when I got home from work. My friend was making payments, but died shortly after the stupid purchase. I would have never signed had they followed the rules of no soliciting. I also felt uncomfortable with two strangers being at my home; I did what I needed to do in order for them to get out of my place. I never have used the vacuum and I have no idea where it is today. I am now being sued by their company to pay over 2,000 dollars for a vacuum I have never used. Kirby disgusts me. Don't buy.

Kirby salesman use high pressure sales tactics. They are scamming you. Never let them in your house. I hope they go bankrupt. The better business bureau should get involved. I can't believe what crooks they are.

Avoid Kirby! I bought a Kirby vacuum from a salesman who lied about the product being new—it turned out to be used. Within one month, the belt broke, the machine started giving off a weird smell, and it stopped working altogether. I tried contacting Kirby customer service multiple times by phone and email, but never received a response. No calls. No emails. Nothing. This company is a scam-the salesman misrepresented the product and Kirby support is nonexistent. If there's ever a class-action lawsuit, I want to be included. Kirby is overpriced trash and their business practices are shady at best.

Nathan really showcased the Kirby brand so well! Thank you so much to take the time to show me how well this brand is! I look forward to buying this product next week!! Please Keep Nathan. He is such a great representative!

Everything that is in these 1 star reviews happened to me in the exact same way. Avoid Kirby at all costs, especially the salesmen. Look at how many bad reviews they have throughout the internet. My $80 vacuum does better. I was told I have to “break in the home cleaning system” for it to reach optimal results.

I was really impressed with the demonstration so much so that I unfortunately purchased this Kirby vacuum. I also purchased the shampoo attachment kit as well. I thought great. I only need one item for all my flooring needs. It is not simple to use. You have to school yourself to use it properly. After using shampoo kit a couple times it chewed up the roller and melted the thing the roller sat in. Called about warranty and was told they wouldn't cover it because I used it incorrectly because I did not remove roller (which was already attached the first time I used it) and clean it and make sure it was in place each time. So at a discounted price of forty some odd dollars they sent me some replacement parts. I thought ok maybe I did something incorrectly. So now I have been removing roller and cleaning it every time. I have used I maybe 4 more times since replacing parts.

Garbage. Didn't even make it to beyond the warranty which they refused to honor, insisting that any damages must have been from abuse because they're vacuums are so great it just couldn't possibly be shoddy workmanship. No wonder they're able to offer such a long warranty. They simply refuse to honor it and blame you for anything that goes wrong. Vacuum bag housing seams come loose and fall apart? Must have been too rough and abusive with it. Bag housing comes loose from the plastic top where it hangs from the vacuum? Same excuse. Shampooer seals fail and leak? Improperly care/negligence/abuse. An excuse for everything. Makes me wonder what they do accept accountability for. I stopped paying when they wouldn't replace/repair and they had the nerve to literally photo copy my contract, cut my signature out, tape it onto the signature line of a wage garnishment document, photo copy that, and send it to my employer!!

I had a dealer come to my house 3 months ago with their "free" bottle of Dawn and showed me the vac. Yes it picked up dirt, but $3000.00 for a vacuum??? Well, I just had another salesman show up with that bottle of Dawn. I told him point blank..."you guys were here 3 months ago...etc." but fine waste your time and mine. I kept telling him..THIS IS A RENTAL. I AM NOT BUYING, but he continued through the speech. Again, I said no. He said fine picked up his stuff, and on the way out....took my free Dawn! And he had all the filters of stuff vacuumed up, and then kept stepping on them, so it just went back into my carpet! NEVER again will I open my door to Kirby!

We have had our Kirby g4 for 28 years and the only part we have replaced was the power cord. WE have used the vacuum daily and the carpet cleaning attachment many times. I would highly recommend Kirby, I know they are pricey but you get what you pay for.

First of all, they called my phone. Said that they were coming to do a cleaning based on a referral from people I know (And get this, when I checked back with those people said they never gave anyone my information because). Anyway, they never gave the name of the company over the phone, and NEVER indicated that they were coming to sell a vacuum. Anyway, on this call, they said they would come and do my living room and vacuum my basement steps. They swept and mopped my living room floor, alright - with his sneakers on that he just came outside with... Meanwhile, I offer him booties so that he won't walk across the rest of my floors with his sneakers on so we can get to the basement steps he said he would vacuum. He refused the booties because he had "so much faith in the vacuum".

DO NOT BUY THIS! Too harsh on my area rug. Too heavy and hard to use. It is ruining my area rug. Does not clean like a 2k vacuum should. My $68 shark does just as good. It’s ugly and takes up way too much space. It’s a waste of space, time and money.

Some sales people pulled in my parents' driveway selling Kirby vacuum cleaners. My parents got sucked into buying one because the one guy wouldn’t shut up and leave. They (four salesmen) stayed for at least two hours demonstrating and talking my parents to death until they said yes. The one smooth talker as I refer to him as even needed Diet Coke, no doubt from talking so much and getting a dry throat. I’m actually surprised they didn’t get on the roof and clean it too. They were such pests. I wouldn’t recommend Kirby to anyone.

Had a friendly fella come over today to demonstrate a complimentary cleaning of a Kirby vacuum system. Yeah... It started off with a free sample of Spic and Spam multisurface cleaner (we don't use that brand preferencing more natural environmentally safe products). I was asked if I support American made and Oklahoma made items, and I said I did. The one guy snapped his fingers to the demonstrator to bring the Kirby. The first guy disappeared, and the demonstrator stayed. I told him I was not interested in purchasing, only the demonstration. So I used the opportunity to test it out on hard to reach areas: under the couch, my chair, under the coffee table, and also along the baseboards in my kitchen, living room, hallway, and entrance - areas my Shark and Roomba can't get. I have hardwood floors in our house, and just had our main floor area replaced last year (Living Room, entry, Kitchen, and Hallway).

I purchased a Kirby thinking it was going to be amazing and I would be vacuuming all the time. I have used this vacuum maybe less than 20 times and I hate it. The price alone is outrageous. The equipment is heavy and there are so many parts and attachments that you don’t know what is what or how to correctly use. Would never recommend this product to anyone. There are many other options I would use before this product. Definitely not user friendly or convenient for daily use. Please please don’t waste your money on this purchase like I did. You are only given 3 days to return product.

I am original owner of G4 vacuum since the 90s. In 2022 my Kirby motor finally gave out. I sent it to Kirby Vacuum in Ohio for a rebuilt. Paid $400 plus the shipping of over $200. As of two years later my Kirby still does not perform like it did. Suction is lacking. Moves around the dust more than picking it up. My $200 Shark bag free is the best! Don’t waste your money.

Was promised a free room shampoo. Two young kids come by and start selling me on the vacuum. Not bothered at first as they were going to shampoo my living room. 4 hours later they finally left w/ out a sale and only a 3x3 section of my carpet shampooed. Deceptive tactics throughout. Don’t fall for their monthly payment schemes as you will spend $1k+ more than the quoted price.

They offered a complimentary cleaning of two rooms and did not show up for three times they were scheduled to come. I even called and they said they would not honor their promise due to an alleged address in an old file as being serviced before. Which doesn’t make sense because they were referred by my neighbor has had two complimentary cleanings. Rep over the phone was rude and demeaning and kept cutting me off. Would never recommend them if you are looking for quality customer service and reliability. I even left work early the previous times to meet their rep at my address which apparently never happened.

Worst vacuum I've ever had. Seller guilt-tripped me into buying the product, would much rather have my 50 dollar vacuum back as opposed to this 2000 dollar hunk of metal that sits in my house. Very dissatisfied and will be letting everyone who is in the market for a vacuum know not to buy.

Kirby salesman dropped by. Promised to do 2 rooms. Did the first room and didn't really finish it. It was still super wet when they left. Said they would come back later and didn't. When my sister got home she looked forward to hearing their sales pitch and wanted to see what all it could do. Guess they didn't want to sell something. The guy also said the people who schedule to get in the door always over promise. So I guess lying twice is fine.

We were told we'd get a quick 30 min demonstration, after 1 hour we told the individual they needed to leave despite their protests, we finally got them out. And the vacuum itself, apparently if you buy it - be prepared for cleaning to take 10x the time it used to.

I still laugh at my encounter with the marketing guy, who tried so hard to connect with us on so many levels just to get us to buy the vacuum. Such a fake gentleman. Anyway, the vacuum isn’t worth it. They just have people good at trying to sell stuff, don’t get sucked in.

I recently encountered a Kirby Vacuum distributor sales team, and like many other reviews have stated, my experience was, at best, uncomfortable. Let me begin by admitting that there were numerous times that I should have given a firm “no” and saved myself time and discomfort, but I am a trusting person (less so after this encounter), and I sometimes get myself into these situations by not wanting to be rude. Additionally, I must emphasize that these distributors talk and move so fast that by the time you’ve even had a moment to process what is happening, they’re already in your living room assembling an enormous metal vacuum.

Last may I bought a new Avalir 2 Kirby. I have had kirbys for over 30yrs. This is the first time I have had a kirby that has been broke down since November. Took it to a repair shop, they put a new belt on it and called fixed. It was already burning the belts up. Like a new belt was going to fix it, lol. All I get from kirby is the runaround. Kirby is making junk that will work for a couple of months and breaks down, then you're stuck with making payments on a product that doesn't work. Whatever you do don't buy a kirby.

Coming to someone’s door and asking to complete a survey and then barging through with multiple pieces and a sweeper then refusing to leave for 45 minutes despite me all but kicking them out is a horrible business practice. Absolutely would not purchase a $3,000 vacuum cleaner when this is the company’s business model.

Sure, buying a vacuum for $$$ could be a brag, but then your friends will see your bruised toes, scuffed up walls, and hearing aids. The “home cleaning system” is junk and is so loud your grandma in Illinois can hear it. Literally today tried to use one of the attachments to dust off my walls, shone a light on it to see my walls were streaky and the paint is now scratched in places it wasn’t before. This spaceship is so big, if you don’t move out of the way in time, it’ll take you and your wall right out. I’ve had to replace more drywall from the vacuum than than from the boys in my house. The biggest mistake of my life right now is letting that rude salesman through the front door knowing my husband would probably fall for the ruse.

Very disappointed in support after the sale. There is none. Product appears to be decent but if you can't use the product what's the point. 800 # is useless. Shamperer has issues that is probably operator error but I'm out here on an island learning on the fly.

The handle on this vacuum is awful, my hands hurt so much by the time I'm done vacuuming. It's heavy, bulky and strange steer well, at all. I have literally never regretted a decision so much. Sure, you'll have the cleanest house in all the land... If you have the energy to use this to vacuum your house and then change the attachments and go over your whole house again to get the edges and corners. Don't even ask about my poor filthy stairs... :(

Let me start by saying that I have no soliciting sign posted on my door, that is clear as day. This is the second time that this company employees/contractor or whatever has knocked ignoring the sign. They rang the doorbell, stepped back and started waving at the camera. As I was at work when the person rang the bell, I answered my Ring camera stating that there was a sign on the door, and we were not interested, and she left. Then I get another notification from her again. Then this time she and another lady are seen entering with my husband with this product in hand to demonstrate as he is coming in from work.

I started when I was 19/20 in the business. I learned people in that timeframe. This hands down is the best product best experience for anyone that wants to be in sales. Raw uncut honest business. Amen Get Busy.

The girl that 1st came to my door and Craig who actually showed the vacuum were both exceptional. Both led me to believe that it would be fine if I didn't purchase that day. Their manager/sales team were pushy, demeaning, disrespectful, and incapable of acknowledging the word no! Will not EVER be purchasing a Kirby after the way I was treated! Their way of "cleaning" was extremely too long! If I had known they were going to be there for 2.5 hrs I would have never let them in, in the 1st place! Then afterwards, my "awful" Dyson pulled a bunch more stuff up out of my carpet! No wonder they were so pushy about me buying day of. So many bad reviews!

I just bought my new Avalire 2. Don’t get me wrong. I love Kirby’s, but you guys are making things difficult to put even a simple bag. Now remember bags are not cheap. So when we have to put in a bag, any dessert breaks or we have to get another one, make them stronger, please for us not to have to be clean so much just for bags.