21st Century Insurance

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Jeremy of Clovis CA writes (7/8/03):
We contacted 21st century on July 1st 2003 to remove myself as an excluded driver from my wife's policy and add my recreational vehicle to the policy as well because we were just married and my driving record had improved. We where speaking with Michelle who said the computers where down so she couldn't pull my driving record but said she would make the changes and call us back with the new premium increase the very next day when she returned to work but that I would be covered at 12:01 am July 2nd. What she did not tell us is that I would not be covered until she called us back. And guess what she never called us back.

A week later my family and I were driving up to go camping (my 2-year-old baby boy and 5-year-old daughter and my wife were in the car) when another car speeding took a corner too fast and spun out and crashed into us, sending us sliding sideways down the road with cliffs on both sides of us. I was able to control the car and safely get us off the road but the other car rolled over.

Everyone was ok but the other driver had no insurance and my wife was distraught because we didn't know if we had uninsured motorist coverage, which we found out we did, but because Michelle never called us back I was still not a covered driver and our car would not be covered.

I've attempted to call 21st Century many many times with still no resolve to the matter, they say the only one that can help is Michelle but it is almost impossible to reach her. I've left voice mails on her and her supersivers phone as well as other employees leaving messages and e-mails for them. Meanwhile I have no means of trasportation for my family to get to school, work and the babysitters and am having to borrow rides from friends and family.

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