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Automobile Club of Southern California |
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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. claudia of montebello, CA November 18, 2009 i was expecting aaa to take out my insurance payment at the beginnning of month in october and it was already 10-09-09 and the payment wasn't taken out. so on 10-12-09 i went to the aaa office and told the cashier my concern and the reason why i was there. she went into her computer and saw that it was my last paymet on the year and she took a check payment of 168.82 from me. well on 10-13-09 two payments of 168.82 were taken out of my b of a account. aaa and b of a did me wrong, but mostly aaa because i should of been told not to worry and to give it another day so my payment would be taken out. i can't believe how fast that check was cleared. when aaa took out these two charges, i had another 10 small transaction clear also causing me to be overdrawn 248.67. i went to the aaa office and told them what happened and they told me there was nothing they could do for me and that it would take an x amount of days for them to return my over payment. i needed the money asap is what i told them. also on 10-14-09 b of a charged me 35.00 ten times. i would have prefered for one of the 168.82 amounts not to be paid and to be charged one 35.00 fee instead of being charged the 10 times for the small transactions. again i went back to the aaa office and told them what was happening and they turn it around on me and b of a and said they would only pay 35.00 or 70.00. i told them i needed this fixed before the end of the month because i had direct deposit of my payroll check and that i did not want money taken out of my payroll check for that. on 10-27-09 aaa put back in my account the 168.82. on 10-30-09 over 300.00 were taken out of my payroll check and till this day aaa has not given me any money for the fees b of a charged me because of their doing. i told them that it was not fair that they charge me to be a member to have the insurance, that i have to pay a fee to have the money taken out of my account, that there is a fee i have to pay because i move and for anything could charge me but it was their mistake and they don't want to reimburse me. Lavon of Rancho Cordova , CA October 19, 2009 On the 30th of Sept around 4:00 AM a neighbor informed me that my rims and tires had been stolen from my vehicle. Immediately I contacted the local Police Department and the officer adviced me to contact asap AAA and have the car removed from the area. When I called AAA the dispatcher said that because the car no longer had any tires they could not provide me with any assistance. In a few words in spite of a current membership they denied the service. Later that day while I was still trying to find out why AAA couldn't provide me with assistence the Police department had my car towed. That day, when I was finally able to speak to an AAA supervisor I recieved an apology and learned that the dispatcher had misinformed me. AAA failed to provide me with the service and ultimately caused me the loss of my vehicle. Since that 30th of Sept my case has been under investigation. On several occasions I have contacted AAA, my complaint number is 18806 and they have not yet returned my call. Today, once again I contacted AAA around 12:00 PM. The representative promised that "Tisha, who is handling my complaint, is going to call me and provide me with the necessary help". According to a previous Supervisors this person was suppose to contact me weeks ago and she hasn't contacted me at all. daphanie of Compton, CA August 25, 2009 On July 30 2009 my son was in a automobile accident which was caused by a male driver who is insured by AAA. Mr. G was making a left turn from a business parking lot into the main street and struck my driver side front bumper. I filed a claim with AAA with whom I spoke with Lynn R, after playing phone tag with Lynn R for roughly 2 weeks I then spoke with her Supervisor John D, now what amazing is that before my son the driver hadn't even given his statement as of yet or seen the damage to my vehicle Mr. D had already made a decision of covering the damage only 50%while along I disagreed with his decision and asked him "How could he make a decision without even taking a statement from my the other party yet along assessed the damage of my vehicle, he then asked to speak to my son to hear his side of the accident and the other witnessing parties. after that phone call Mr. Rick (last name unknown) called me to set up an appt with an adjuster to inspect my vehicle. The reason why I'm writing you today is because Rick the rep from AAA has called and confirmed to me that AAA will only cover 1/2 of my vehicle damage which is about 291.00 I then informed Mr. Rick that I disagree and that I believe AAA should cover my damage in full. He then stated to me that they will side with the insurer statement regardless of who was was at fault AAA totally leans on the insurer side, and they encourage their insurer to go after my insurance for the remaining damage to Mr. G vehicle. Rick also stated that the disregarded the witness statements that was in my vehicle because they were my witness. I know that the AAA insurer was at fault in the accident, and that AAA auto insurance is totally at fault at not paying for my damage vehicle in full. Not to mention Rick even stated AAA made their decision by their insurer statement he stated that the inspecting the damages of the vehicles, his insurer vehicle has more damage then my vehicle money wise, yet he can't determine by looking at the pictures on who caused the accident. I have pictures of both vehicles if needed. Tracy of Livermore, CA June 23, 2009 My annaul policy was expired so I was told to get my card towed I would need to sign up for a new policy at 197.00 the as soon as the charge went through I was told my cal wouldn't be towed as there was a 48 hour waiting period. I was held waiting by a supervisor Kym for 48 minutes and three seconds and then disconnected. I ended up paying 85 dollars card to have the car towed privately. ROBERT of SOUTH LAKE TAHOE, CA June 1, 2009 I paid twice on a mastercard and they are still leaving me on the side of the road stranded when I need service! Carine of Lompoc, CA March 23, 2009 Carine of Lompoc CA (03/23/09) Susan of Huntington Beach, CA February 18, 2009 Susan of Huntington Beach CA (02/18/09) Patricia of Apple Valley, CA December 30, 2008 Report Your Experience
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