Automobile Club of Southern California

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Francisco of Canyon Country CA (08/14/08)
After receiving our first billing, we decided to cancel our auto insurance policy due to additional charges that were not disclosed at the time of issuance. These came in the form of finance charges.? Unbeknown to us, we had applied for a loan through AAA for a full year of auto insurance coverage. Admittedly, I should have known something was wrong given all the paperwork that my wife and I had to fill out. Never in my life have I ever had to fill out and sign so much paperwork to get auto insurance. Nevertheless, thinking we were going to save money in the end, we went ahead and went through the process. Two weeks after cancelling our auto insurance policy, I received a bill form AAA for 122.95. When I called to ask why in the world I was being billed for a policy that I cancelled and for which I had paid a 440 down payment a time of issuance less than two months prior, I was told that our policy clearly states that if you cancelled your policy within the first year, an 11% charge would be assed.? I told the representative that this was news to me, but given all the forms that we signed, I would not be surprised if it was in there somewhere. Nevertheless, my complaint is this; from start to finish, the agent did not clearly disclose the major points of the policy, I do however take full responsibility for the poor choice I made in going with this company; however, I felt the need to advise those shopping for auto insurance to use caution when dealing with AAA Auto Insurance Dept.

Jackie of Pearblossom, CA July 31, 2008

Jackie of Pearblossom CA (07/31/08)
I went to AAA to buy a PLUS membership on 8/25/08. Then I went camping on 8/28/08. My truck broke down on 8/29/08 and I call Roadside assistance but they told me that the PLUS plan was that active until 7-10 days of my purchase I was only entitle of the CLASSIC which only give 7 miles of towing. I was never inform by the sale rep. of that policy and did not sign any paper of the policy.

I was forced to pay 400.00 of towing.

Ramon of Rialt, CA May 29, 2008

Ramon of Rialt CA (05/29/08)
On May 28th I called AAA for towing service since I'm a member and have been for a long time. I put in the call about 6:55 pm and waited until 8:20pm and still no tow truck. So I canceled the tow truck and left my car parked on the side of the street. On May 29th I tried again this time a tow truck arived fairly quickly about 30 mins. Since I recently had a sergery I'm unable to lift, pull, or push heavy objects, the tow truck driver asked me to help him push my car to the middle of the street, I told him that I would stear while he pushed, we finaly got the car towards the middle of the street started to hitch the car on and then asked me to sign a waiver in case he damages my bumper. Since I've been a member I've never had to sign a waiver so I told the driver that I would check with AAA to see if this was normal prosedure. As I was with an attendant the driver detaches my car and leaves without any words he was gone, my car in the middle of the street and I'm left there standing telling the attendant what just happend. Soon after that I recive a phone call from an attendant who was pretty rude so I asked to speak to a supervisor who was no help and offered no confort. I am soo disapointed.......

Salvador of Sun Valley, CA April 24, 2008

Salvador of Sun Valley CA (04/24/08)
insurance fraud.

Deb of Alameda, CA March 6, 2008

Deb of Alameda CA (03/06/08)
March 1st my car blew a head gasket. I pulled off the freeway and stopped in a really bad part of town, and called AAA Roadside Assistance for a tow. They assured me a tow truck would arrive in 30 minutes or less. I was referred to a AAA auto shop 3.5 miles away from my location, which fell within my 5-free miles of towing (12 per mile thereafter). So after 45 minutes, a AAA non-tow truck arrived and left. The area where I was stranded had a homeless encampment on the corner, concertina barbed-wire topped fences, and some gangster looking guys kept strolling slowly by. I was very nervous and concerned for my safety, and called AAA a couple times to ask that they hurry it up. Well over an hour passed before a real tow truck showed up. The car was towed to that AAA shop, which was closed. Didn't they know that when they referred me?

So it was towed another 2.5 miles to a non-AAA shop. That's a total of 6 miles, which after my free 5 miles, should have cost me 12 for the 6th mile. However the tow driver insisted on payment of 72. I have requested AAA to reverse the credit card charge. They refused and offered to send me a claim form. What this means of course, is that I will have to spend lots of time and phone calls fighting for a refund of the money they fraudulently extracted from me. I'm trying to remember WHY I'm paying AAA? Remind me: I benefit how?

AAA left me stranded in a dangerous place, didn't know their own shop hours, didn't show up within their time limit, and stole my money.

Trudy of Grand Rapids, OH March 3, 2008

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