Ellen of Fort Wayne IN (03/14/09) I called the insurance company, about one issue and discovered to my horror, that they are canceling our auto insurance at the end of March. According to them, when I paid on line the past 2 months, I made some error, and they could not withdraw the money. I asked them to tell me what the error is and they can't. The money is absolutely there. It was there when I made the payments. I also pay my renters insurance there as well, and there has been no problem. So, for this reason they are canceling us. Their only alternative was that I let them set it up so they can take the money out of my account, which I would not allow anyone to do.
The insurance we will have to change to is over 300 more a year.
John of North Huntingdon, PA March 11, 2009
John of North Huntingdon PA (03/11/09) Have had auto insurance from AARP The Hartford for several years and recently received a Information Letter thanking me for being a member. You are receiving a unique combination of savings, benefits and service designed exclusively for AARP members. However, the policy price increased by 209.00 for the year. A call to CS stated that the rates of the state (PA) had been increased. I am very dissatisfied with this and would like to know, with the present economic downturn, why are they increasing their rates? I haven't read anywhere that the CEOs are reducing their salaries or bonuses - no, that would be unthinkable! Thank you for your time - A Disgruntled Customer
Ramona of Haddam, CT March 1, 2009
Ramona of Haddam CT (03/01/09) I chose to insure my new vehicle with the AARP Hartford after realizing a 396.00 savings over my previous carrier. Nine months later I was in an accident and The Hartford adjuster deemed my car totaled. As an AARP member I had special coverage which read, we will replace your new vehicle with an exact vehicle, options, etc..
Well, I had a 31,000 Chev. Equinox LTZ. They said their definition of a new car was one that had 150 or less when it was purchased. Mine had 300 because it had been gotten from another dealership. Ironically, their definition of a new car was not stated in any of their information, pamphlets, internet site. There was no way for me to know this until I paid for my policy and received it in the mail.
They sent me a check 6,000 shy of what the replacement cost of my vehicle was. I had to purchase a lesser vehicle because I did not have the extra cash to make up for what they weren't covering. When I brought this to the attention of the adjuster, she answered well, here is the address of the Connecticut Insurance Commissioner. You can contact him. SO I DID!
I did win my case after months of stress, preparing a case. I did win! The adjuster called me the same day a letter from the Commission indicating they had ordered the Hartford to pay me the balance. She said The Hartford decided to pay me the balance. I immediately CORRECTED her and told her I had already been informed by the COMMISSION that THEY ORDERED the HARTFORD to pay me. She quickly said Is there anything else I can do for you today? and that was that.
Jeff of Redding, CA February 15, 2009
Jeff of Redding CA (02/15/09) I have an extensive chronological commentary of events of a bad faith denial of an accident I had. AARP/The Hartford is denying my claim saying vehicle was not reinstated on my policy. CHP checked all this out at the time of the accident and afterwards DMV said I had coverage---all this is irrelevant according to AARP/the Hartford because they say they have no telephone record of my reinstatement request.
I am 62, never had an accident before or driven without insurance! My Viper was totaled after I put coverage back on car. This has become a nightmare and I have only been given the runaround. To make matters worse my passenger (older too) who was with me was injured and now his insurance co. is coming after me--please help! Also why can't you paste info onto this page---I have so much information and evidence that I've written down to support what I'm saying? Thank you
Loss of 45K car that I worked my whole life to own and injury to a friend which has opened a whole new can of worms. This is making me physically sick. I have always been diligent and responsible in all I've done!
Wilfredo of Staten Island, NY February 13, 2009
Wilfredo of Staten Island NY (02/13/09) I had auto insurance coverage between the periods of 2/12/08 through 3/22/08, the Hartford Auto Insurance Program was required to electronically notify the New York State Department of Motor Vehicle that I did in fact had coverage from 2/23/08 throgh 3/6/08 to avoid any lapse in insurance coverage. According to the New State Department of Motor Vehicle The Hartford has failed to do so and as a result have suspended my regristration.
I have spoken to the Hartford on several occasions since July of 2008 in effort to resolve this matter, unfortunately to no avail and been told there is nothing else they can do. Maybe you can be of some assistance to aid in resolving this matter which as already cost me time, money and embarassment in the form of my vehicle been inpounded, summons and harassments.
Towing charges of 144.90 Taxi services of 94.00 Summons, embarassment and harassment.
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