Gayle of Williams AZ (01/20/09) Obtained insurance with Hartford through AARP in 99 on my Auto, all these years have been with them, and have a clean record. On Jan 12, 09 purchased another auto, tried to obtain new insurance with them, was told an out outrageous amount for the year, so explained i should not have to pay that high of premium, the first CS was very rude and argumentative, to make a long story short, i dealt with them for 3 or 4 days, found a Supervisor that stated she would write a new policy which would have brought the pymts to my income, i was going to insure on Mon the 19th of Jan 09, called again to contact her and could not, so reported all this treatment to AARP which i have been with since 94.
they were going to contact Hartford nothing was ever done, none the less I went with a better quote with another Agency, when i called Hartford to cancel i told them i have a rebate coming back, i was told i would pay a 10% penalty for canceling early, what is wrong with this picture, i tried to obtain a new policy, the sales and CS said could not be done, when told them a Supervisor is writing they would never put me through to her or she just ignored the attempts, anyway i tried to contact their Consumer Affairs dept on the 19th and was told could not it had to go through a Mgr. he took phone number to call me back, that did not happen.
They have become so unprofessional and could care less about the Consumer, AARP is one of their biggest contracts, appears AARP does not care about their Customers either, the Sr's are AARP and if it were not for them Hartford would not be as big as they are.
Buyer beware shop around and you will find cheaper insurance that is better.
One employee told me they cannot write a new policy every time i buy another car, this is the first one in over 10 yrs. the charges on the old policy were astronomical, yet for a new policy it was cheaper.
Charles of Oakland, MS January 15, 2009
Charles of Oakland MS (01/15/09) I have had hartford insyuraance for about 20 years. I recently filed a claim about 12/15/08 and they have give me the run around ever since. I have sent them everything they have requesteed. But I do not hear anything from them. I think AARP should reconsider about recommending them for insurance needs. It will cause people to wonder about AARP.
I run under a AT&T power line that was too low across a public drive and done damage to the roof and air coditioner of a new gooseneck camper.
Lola of Fairchild, WI December 19, 2008
Lola of Fairchild WI (12/19/08) Last March (2008), my car slid on ice and left the roadway, hitting a stand of trees head-on. Luckily, I survived, and I was treated at a local hospital for my injuries. Since I had no health insurance at the time, I submitted a claim for med-pay only. I had two cars at the time, but the auto involved in the accident had liability coverage only. I called in the claim for the med-pay, and a few hours later received a call from a claims rep saying they had to deny my claim because I didn't have comp and collision on that auto! I explained patiently that my claim was for med-pay only.
That claim was paid, the car (which was totaled) was dropped from my policy, and my premium was adjusted for the one remaining auto on the policy. In November, I received a letter from the Hartford saying they would forgive this first accident. A week later, I got a letter stating that underwriting had determined my premium would be raised at renewal in January 2009 by 33%! The letter included a statement to the effect that if I didn't like it, I could cancel the policy. I called to find out why the increase in premium, and no one could give me an answer. They said to call back in Mid-December, and they might know then. I did so, and after the rep floundered around for a while and put me on hold for some time, she told me that my premium was higher because I lost the multi-car discount!
That doesn't make sense as the premium had already been adjusted for one auto when I dropped the totaled auto from the policy in March. (I traded in the remaining auto in September for one a few years newer, and the premium was adjusted accordingly at that time, as well.) The premium for the 2 cars together had been much lower than this premium they are charging me at effective date. I now have health insurance, but no one had asked me about that. Obviously, I will be insuring with another carrier.
Janet of Jacksonville, IL December 7, 2008
Janet of Jacksonville IL (12/07/08) My Dad has had the Hartford auto insurance for a few years and the insurance premiums are high for one vehicle over 1200. for one year. He was driving home on HWY 104 on November 7, 2008 and a farmer was out after dark with no lights on his grain wagons. My Dad's truck was totaled out. and received a check for the truck but had a 100 deductible on it for collision.
When the insurance claim rep said after he had concluded his investigation. He agreed with my Dad that the farmer was partly responsible for the accident. When I asked him to explain this. He said even though it was dark and my dad was not ticketed (the farmer was for no lights after dark) He was still responsible for the accident. Even though there were skid marks where my dad tried to stop, it did not matter, the claim rep stated my dad had his headlights on and should have seen the vehicle and because my dad rearended him, it is still his fault.
If this is the case would he be responsible for deer accident as well? And some other questions to ask is if my dad was at fault even a little , why didn't the officer give him a ticket as well? I did not agree with him, but what can we do except do this. I know one thing since my dad pays that kind of money out to the insurance company, we will be looking for new insurance probably next month for his truck he got replaced with
had to pay 100 collision deductible and also this will give Hartford a reason to up his premiums
Aida of San Diego, CA November 27, 2008
Aida of San Diego CA (11/27/08) I used to work for the Hartford in their quality department and I have to admit that their home and auto insurance that is offered to AARP members is terrible. I felt so bad as I review widowed wives and elderly men living on fixed incomes getting over charged! The customer service representatives do not teach the customers about certain credits that they are entitled to etc., It is just a really said situation to take advantage of this demographic.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
Print This 
Email This
