AARP/Hartford Homeowners Insurance Reviews

I had THE HARTFORD HOMEOWNERS INSURANCE for 17 years with no problems. I paid my bill in FULL EVERY YEAR and on TIME and NEVER FILED a CLAIM. A Hartford home inspector "CALLED" me 2 days before he was going to show up and said The Hartford Insurance Company arranged for the home inspector to inspect my home in the next 2 days. I was shocked that I had not been informed sooner. I learned later that The Hartford did send out a letter but I did not receive the letter until "3 DAYS AFTER THE INSPECTOR SHOWED UP".

Excellent customer service and very fast claim processing. I was very impressed with the quality of service and ease of delivery. The customer service was so good. They actually made me feel bad for having an accident.

I cancelled my home insurance through AARP Hartford and was suppose to receive a refund of 5 weeks of premium that had already been paid. I was told that I would receive the refund within 5 to 7 business days, The cancellation was effective 10-30-2025. I have emailed both the Hartford and AARP multiple times and have never received a response from either. I will not renew my membership with AARP or utilize Hartford for any insurance needs in the future.

They more than doubled my homeowners policy in 1 year. So, I went elsewhere. They continue to bill me and are now threatening to send me to collections. And their auto insurance isn’t any better. Shame on AARP for promoting this company.

The one of the most worst home insurance and Service by AARP Hartford, Customer service is like they will bring you in middle of the Road and run away, I had a Claim opened on November 8th, 2024 with heavily water leak from one of the Water line and damaged my whole basement after almost three months they were paying me Just $187, saying that $2000 you have deductible while I have already paid to contractor $ 5,500 for replacing the carpet, vanity two walls repaired water line repaired. They should be banned in USA!!! Insured: NIAZ **. Claimant: _ Event Number: **. Claim Number: **. Date of Loss: Nov 08, 2024.

My recently widowed mother made the mistake of taking my late father's name off numerous insurance policies and legal documents and now she's being bombarded with spam calls including "home inspection" warranty scams. Then, out of the blue, a "home inspector" allegedly hired by The Hartford called three times demanding to see her house. No letter from The Hartford. No notice. We requested a letter from The Hartford. A woman named Ingrid called twice to threaten my mother with cancellation because she wouldn't let a random stranger into her home. We called The Hartford directly to ask about this and we were told that these are "probably" independent contractors bullying 86-year-old widows. "Ingrid" said "You want a letter or something" but she STILL won't send one. Does AARP know how AARP customers are treated by The Hartford? Does anyone at AARP care?

I'm 75 years old and trusted AARP to recommend home and auto insurance. They recommended the Hartford. I usually don’t check my rates on things like home and auto insurance because most companies are about the same in rates. About a month ago I looked at my insurance policy rates and noticed the hartford had been increasing my insurance premium by about 25% every 6 months. I understand businesses occasionally have to increase their price due to things like inflation but by 25% is definitely price gouging since the inflation rate is only less than 4% a year. I guess the ceo wanted a new multimillion dollar house. After searching other companies for insurance I found USAA about $500 a year cheaper for the same coverage. I would suggest everyone pay more attention to their insurance costs. It looks like some companies are trying to rip us off.

After years of having both home and auto covered by Hartford, I decided to make a comparison. Found exact coverage for half the price. AARP is no one's friend. Their insurance is sky high and you have no input on how they use your membership fees. Incidentally, the only claim over the past 15 years was a $1,000 wind damage claim on the house which they paid $750 after deductible. No driving infractions, nothing that would cause such high rates.

Best price for both Homeowners and Auto insurance. I saved quite a bit of money when I initially switched insurance companies. Good customer service. I've never had any problems with claims or adjusting insurance coverage. Would highly recommend. Must be over 50 and be a member of AARP.

I called an agent to discuss AARP/Hartford homeowners insurance. The agent took my information about my house in Washington DC. All went well until the agent told me that Hartford would not insure a flat roof. I live on Capitol Hill. Almost every house on Capitol Hill has a flat roof. I would not touch this company with a 210 foot pole. See the other reviews. I don't understand why AARP would partner with this company. Wake up AARP. I'm an angry AARP member.

This is the worst insurance company. They are completely corrupt. They target those of us who are retired. I have never had an insurance claim on any of my properties and they canceled my fully paid policy of $4,000.00 because I did not have a fire extinguisher. After submitting proof of the installation of the fire extinguisher they refused to reinstate the policy because they wanted emergency lighting, at the cost of $50,000.00 installed. They refuse to reimburse the prorated $2,000.00 policy premium I paid for which I am entitled. I have secured new insurance thru Travelers, a much better and more honorable company but dealing with the Hartford was a total time and emotional drain. Go elsewhere. They are the absolute worst.

While my wife and I were watching TV a large section of my garage ceiling suddenly collapsed. In falling it damaged my large propane garage heater and damaged my garage fan. I took many detailed pictures and obtained two independent drywall repair contractors and submitted my claim to my Home-Owners insurance (thehardford). They denied my claim by stating that because the ceiling drywall was installed using drywall NAILS and not screws that ceiling drywall is fighting gravity and screws should have been used to secure the ceiling. My house is 31 years old and as then and as now, it is still 'Common Practice' to install all ceilings using drywall nails. My insurance review states explicitly that 'Sudden Collapse' IS covered by my policy. I have never heard of such a trumped-up excuse for denying a rightful claim. Am I being bullied because I am old and retired. Is there any course of action to obtain satisfaction?

I had major kitchen damage from a leak. I had been getting ill with allergy symptoms but did not realize mold was under the floor, till various companies came to dry the floor out. When I contacted The Hartford, they had not added the Mold protection, that we had added on over 5 years earlier. That was fine, because 3 different contractors said the subfloor needed to come up, which meant cabinets came with it..

Don't be fooled by this company. Even though we purchased through AARP, the company increased their insurance rates to almost double what I found elsewhere. This was done through our lender, so we didn't notice until after several months.

August 6 2018 a documented hail storm damaged ten homes in my addition all of which were on both sides of my house and across the street. Impossible for my home not to be damaged. I filed a claim with Hartford and they sent out two appraisers, both of them stated my roof did not have any damage. This is almost impossible with all the damage that was done to other homes. Also when I changed insurance companies I found out the Hartford was over charging me $800.00 a year on my premium. Do not trust AARP claims of getting discounts for retired senior citizen. I am presently getting my own appraisal of my damage. DO NOT TRUST AARP!!!!

We signed up for homeowners and auto insurance. Homeowners didn't like a tree next to the house and our pellet stove, first I heard from them was an e-mail saying they were refunding our money so I called them. They said they were dropping us because of the tree and pellet stove. We were thinking of having the tree topped or even taken out, also Utah in the winter has bad inversions and a lot of red burn or no burn days, we were thinking of taking out the pellet stove. I think homeowners should've offered us say 90 days to correct these problems, we were going to do them anyway. They should not have dropped us. Anyway we dropped them along with auto. No we would not go back to them.

A maple tree, which was trimmed 2 weeks earlier, split and fell on the corner of the house. When I made the claim, they gave me the name of an Adjustor and damage inspector. Neither ever came to the home at any time. A third party damage inspector with little or no experience underestimated roof repairs by $3,000. They paid the tree removal company an obscene amount of money --- $6,900 for one tree. I had the roof, etc, repaired at my cost and have received no 'depreciation' payments. AARP should be ashamed endorsing this company.

Premium for Homeowners Insurance doubled, a $1,934 increase, because of one small claim. They sold me a Home Appliance warranty extra endorsement at additional cost, then after one small claim, increased my total premium to outrageous. Stay away from these crooks. AARP insurance is a ripoff.

I had $6,000 loss and damage coverage. They refuse to pay saying because homeowners paid a small deductible, we are not covered for loss assessment. What was I paying for? Now have to pay a large amount to cover hail damage to roof.

We have had the Hartford for about 6 years and I have been told the rates a good and now I know why! We had the water line to the refrigerator start leaking. It was a slow leak so the first sign was the floor started to cup. We discovered the leak and fix it. But the floor just kept getting worst. So I called the Hartford and they were very nice. They gave me names and numbers of all the people I would have to deal with. I had pictures of the damage and forwarded them to our claims guy and had a flooring company write an estimate for HARDWOOD flooring replacement.