Aetna Health Insurance

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Jen of Queen Creek AZ (10/24/08)
I have two children insured by Aetna, both fall in the same age catergory as far as premiums are concerned, yet one was billed 167 a month and the other 176. I assumed this had to be an error as the numbers were simply reversed and we had the plan for the older child at 167 for a few years now. When I called to inquire about the error and request the premiums be corrected, I was told that one child lived in zip code 85242 and the other lived in zip code 85243.

I politely noted to the operator that they both have the same address and live in the same house... the policy was opened under 85242 for the older child, however when the younger one was born, our town became larger and divided in to two zipcodes.

She said 85243 is more expensive than 85242... our home never moved, our town just got bigger, yet they want to charge me 9 more because a digit changed in the zip code. She politely thanked me for the call and let me know that I now owe them 9 more per month... that's what I get for calling the error to their attention. How is it legal for them to declare a zip code more expensive when our home didn't move?

Linda of Waterbury, CT October 22, 2008

Linda of Waterbury CT (10/22/08)
I left ups on a short term disability. They wanted information from my doctor, he was on vacation, when they did not receive medical information fast enough, they denied my insurance. Why does the patient have to suffer. I sent an appeal and so did my doctor, explaining the seriousness of my health. The appeals department says it takes up to 45 days to act on an appeal. I have no medication for my illness because they dropped my coverage. I will have serious seizures when my medication runs out on october 25. My doctor claims he did call Aetna for a form to fill out and he never r3eceived a call back. Then they cut me off.

My depression has worsened and so has my panic disorder. I am running out og food because they won't insure my pay from Ups. As I said, I have four medications waiting at the drug store Aetna wont pay for. One is Lamictal. If I don't get that medication by Saturday, I will have serious seizues. I called and explained this, I was told I have to wait for a decision on my appeal. My doctor says I may have to enter the hospital for my own protection, since I have no medication.

Antoinette of New York, NY October 21, 2008

Antoinette of New York NY (10/21/08)
I was charged for student health insurance, because of a clerical problem and AETNA refuses to refund my money and cancel my insurance, which i don't need because I am insured by EMPIRE BLUE CROSS

615.00 plus late feels from my school, Pratt Institute.

Mm of Southern, MD October 15, 2008

Mm of Southern MD (10/15/08)
My 16yr old daughter was injured in a sport at school. She is unable to stand very long, bend, sit, lift, can only turn her head to one side and has sharp pains shooting down her legs. An x-ray at the emergency room indicated that nothing was broken, but that she had scoliosis and spina bifida, in addition to a sprained neck. She is on very strong pain meds and muscle relaxers, and still cries herself to sleep in pain every night. This is unusual because she has a very high threshold for pain and never cries! Now she is also experiencing problems in her arms and her spine is swelling.

Her doctor ordered an MRI of her spine and much to our surprise, Aetna denied authorization. Her doctor called them personally and they are allowing an MRI of the bottom of her spine ONLY, due to the discovery of the spina bifida. The doctor has already filed appeals. What about the rest of her spine and neck? If there is damage to ANY part of her spine it could affect the rest of her life! Do they not even care about children? Why do we even pay for insurance?

Does everyone know what the top aetna execs got paid last year while their customers were struggliing to get adequate healthcare and pay the denied bills? We will be changing insurance companies in January and if there is permanent damage to my daughter's spine....aetna will be in court. I don't know what has happened, as I used to think that they were a good company. I warn everyone I know now to STAY AWAY FROM AETNA!

Judy of St. Petersburg, FL October 9, 2008

Judy of St. Petersburg FL (10/09/08)
A simple flu shot at my local pharmacy turned into a 4 hr marathon one day and 2 hours the next. I had an easily-solved problem, but Aetna's service department was so uninformed, they couldn't help me or my pharamacist. I haven't really used my plan, so can't say it's a bad one, but their customer service is simply so awful that I wouldn't recommend Aetna to anyone.

Basically, what I found was that the lowly service people MUST protect their supervisors to the point where the customer spends hours talking to various people, none of whom you can call back, none of whom can help. When I demanded a supervisor, threatened to report Aetna to my employer, Insurance commissioner, Florida State elderly rights and my local TV station, I finally got a person who gave me the simple following answer. The drug store had no way to bill Aetna on line for my flu shot under my medical coverage & it wasn't covered by my Rx because it wasn't a prescription. I went somewhere else for my shot. No biggie except for Aetna's customer service ineptness.

Two trips to my pharmacy after Aetna promised to unblock my name. Six hours on the phone. Their bad information led me down this frustrating path. I just want to warn others about how Aetna will treat you once they've got you as a customer.

Indira of Clemront, FL October 9, 2008

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