Aetna Health Insurance Reviews

Some of the ** people I've ever spoke to in my life. Frustrating as hell. These people are so **.

I am absolutely disgusted by this company. My mother fell and broke her hip, and could no longer walk. The hospital recommended inpatient rehab to get her back to where she was. They denied this even after low-level appeals and our doctor explaining the situation directly. THEN I tried to exercise her right to an external appeal, and they have made the process cumbersome at every point. Accepting documentation, then denying the appeal, saying the documentation wasn't correct. It's so egregious that there is no other explanation than that they intentionally make it hard on families so that they just give up and lose the money Aetna owes. It's intentional and systematic. They know what they are doing. This is what is wrong with healthcare, and this company is an abomination, as are all the workers that willing to participate in this disgrace.

AETNA: Where a person goes to suffer for life. Deny, deny, deny. Due to Aetna denying an out-patient procedure that would have had him back at work within 6 weeks, he ended up with further complications that led to a complicated surgery that required a long, difficult recovery. Now, a year later, my husband is on heavy meds and I have to put his socks and shoes on for him because he bends down. He needs another surgery to alleviate the pain and help with the recovery process BUT AETNA KEEPS DENYING!!! Our surgeon has appealed twice to no avail. So my question to Aetna is: What is your solution?? Is a person meant to stay on opioids the rest of his life, needing someone to put his socks and shoes on because he cannot bend down??? And the cherry on top is that my husband was let go from his job for being out too long. We've lost all our benefits. THANKS AETNA!

I am beyond frustrated. I have followed a grievance, but I don’t think it matters. I had a claim denied. I had an appeal denied after 1 month. Another appealed was delayed, then continued, then dismissed. It took over 2 months to figure out what happened. No one seems to know what is going on and I’m not getting any satisfaction. Now I have to file another appeal form. I ordered the form a week ago. It did not come. I now have to refile. I’m not sure if this will be resolved. I have talked to representatives of resolutions and a grievance representative. I’m still not satisfied.

Aetna is the worst health insurance ever!! They deserve no stars. Deny claims, say that the drs are out of network because the drs office sent the claim from a corporate office. 5 months into the year and still waiting to hear about claims from January and February. Call the insurance company and always hear…. Well they are still working on it. Absolutely terrible. Makes you afraid to go to the dr for fear nothing will be paid for.

If I could leave 0 stars I would. My wife was to start treatments tomorrow for cancer and Aetna decides to decline coverage. They will be paying a hell of a lot more if her conditions worsen because they wanna be cheap bastards. She's worked for the state of PA for many many years and has had this insurance for a long time and they always wanna decline coverage. This is literally life and death and they do not care about anyone!

Customer service stinks. Quit reading script out of the book and listen to the member. Sounds like 1 step away from total automation. Do not use Aetna!!!!!!

Denied my surgery and told my doctor I would have to do 6 weeks of physical therapy before the approved it. 3 weeks into physical therapy they deny my physical therapy. Worst experience I have ever had with an insurance company. I'm guessing the CEO needs another 100 million to line his pockets and screw over members. P.S. I work for the state of pa.

I’ve now had multiple frustrating experiences with Meritain Health customer service, not just one isolated incident. Resolving issues over the phone has been extremely difficult due to a combination of poor call quality, communication barriers, and inconsistent information from representatives. This most recent issue resulted in delayed claim processing and a massive medical bill with a near-immediate payment deadline from my provider. Trying to sort out urgent insurance problems is stressful enough without struggling just to clearly communicate with customer service. Health insurance companies should ensure their support systems are accessible, understandable, and capable of handling time-sensitive billing issues effectively.

Have had Aetna for several years and never really had a problem until now. Recently moved states, did all the things I needed to move my coverage from the old state to the new. 1 1/2 months ago. First they put my husband on the wrong plan and didn't even bother to change mine. I called and spoke to a agent at Aetna and got a plan signed up for to start the first of this (May) month. Only problem is they evidently can't be bothered to input it so I can use it, now I have nothing, no way to see a doctor, no access to prescriptions, I am diabetic and in need right now of critical supplies I can't get. The also promise an extra benefit that gives a card to use to help pay for gas, grocery, utilities, otc meds. Husband got the benefit but no way to use it because they won't send the card.