I received a notice saying that AIG was no longer going to cover single vehicle policy holders. When I called other companies for quotes, they had never heard of this. I tried to contact AIG directly and asked about this. I was told they do cover single vehicles but Kentucky policy holders must apply for a quote online. Seems unfair in both aspects.
Amber of Marshall, TX October 1, 2008
A.I.G direct said they will not pay the money for the damage an Allied Waste employee did because Allied Waste is not accepting responsibily for what they have done to my car. I have given A.I.G pictues at the scene, and four witness' but it still wasnt good enough. A.I.G did not want to help us from the beginning and they have been twisting the story and saying two different things to my husband and I. A.I.G only says they will replace the windshield, which isnt even half of the damage. They have lied to us on several occasions and even made us go to other body shops for different estimates because they didnt believe the first.
This Incident happened a month ago and A.I.G kept wanted us to do this and do that. We have done everything they asked just for them to tell us were lying. I have filed a complaint with the Texas Department of Insurance, and will continue to do whatever it takes for A.I.G and Allied waste to take responsibilty. My biggest regret was not filing a complaint with the police with a hit and run since Allied Waste left the scene without even saying anything. I trusted thier supervisor, Paula, who said the damage would be taken care of. BIG MISTAKE
The physical damage is still on my brand new new 2008 car because A.I.G will not pay for it to get fixed.
Janette of Chicago, IL August 20, 2008
I got insurance from Insure One with AIG Insurance. I got in a car accident where a vehicle hit my car when I was passing the alley. The accident happened on June 2. 2008. It is already Aug 20, 2008 and my insurance has not yet payed to get my car fixed which is something they said they would do. The Insurance had to investigate on the other party that hit my car because he had no insurance and a suspended license. My insurance keeps making excuses as to why they haven't fixed my car yet. I can't go with my car damaged any longer.
There is no reason for them to take this long it is something that could have been done long ago. Also they don't seem to care that they are wasting my valuable time to nonsense such as this one. When I first called so speak to Mike he would never answer the phone and I would always be put on his voicemail. Since then, I haven't spoken to him once after. If it wasn't for the nice lady at Insure One calling me and letting me know what is going on with the claim I would never know.
The Insurance had notified the lady that by August 20th of 2008 they should have more info on when they are going to fix my car. Today the lady called me telling my mother that Mike said that they will not be fixing the car yet and that he has send a letter to the Secretary of State which is something he said he has done long ago.
The part that is hit is the front bumper. The front bumper is worse that it was before because it is breaking more and more everytime it is left with getting fixed. It has been touching the tire which is causing the tire to scratch against it messing up my tires. It is also a hazard because the part can fall at any moment causing another accident. A piece that has also fallen is the piece that keeps rain from going inside the engine so a big storm can mess up my car at any time. Also I can get a ticket for having my car the way that it is. Winter is also coming and I have to have my car in good condition for the bad weather.
Patricia of Middleburg, FL July 29, 2008
I have been with AIG Auto Insurance for 1 year. I was to renew my policy on 9/30/08 and received a non renewal notice in the mail today stating the REASON FOR NON-RENEWAL---NON-RENEWING ALL SINGLE CAR POLICIES. I am 63yrs. old and have been driving since I was 16 and have had only 2 tickets in my entire lifetime. I cannot believe that an insurance company has the right not to renew your policy because you only have one car. I have never heard of such a thing before. To me that is discrimination. What do I have to do get another car to keep my insurance?
I have to call around and try to get a new insurance policy and when I tell the new insurance companies that I am not being renewed because of only having a single car, I am told they have never heard of such a thing either. What an embarassment.
V of Tarzana, CA July 18, 2008
After being a loyal customer of 21st Century Insurance 14 years, the company was bought out by AIG. Immediately AIG began to change the terms and conditions of the policy. Most noticeably, they got rid of the 30 day grace period. I suspect this is in an effort for them to cancel as many 21st century customers who are paying low payments. In my case, a payment that was mailed on July 1 was not processed by AIG until July 9th The check was mailed from literally 2 miles down the road and it took them 8 days to receive it? Coincidently, my policy expired on the 8th, ONE DAY before my check was posted by AIG.
Sure enough they canceled my policy and charged me 50 cancellation feel. The next day I received an email from them encouraging me to apply for a new policy. I requested a web quote and the rate was 33% higher than my previous rate. After reading all complaints here, my experience is a blessing in disguise. I am glad I did not have to file a claim through AIG and deal with a nightmare. All 21st Century customer beware of AIG's modus operandi. If you want the low rates, ensure that you make your premium payments way ahead of time. However, you may be better off changing carriers and paying a few dollars more.
William of Reno, NV July 7, 2008
AIG obtained my credit card number from US Bank, and offered me accident insurance over the phone. I told them I was not interested. Two months later, I received info by mail, and noticed that they had begun to make monthly charges to my credit card. I called US Bank (circa June 3rd) and told them this was an unauthorized charge. US Bank took no action, but claimed that I had to work this out with AIG. When I contacted AIG, and informed them that this was an unauthorized charge, they first claimed that it was my responsibility to respond within 60 days of their solicitation to cancel the proposed policy.
I informed them that (1) I never provided them with my credit card number, (2) never gave them either written or verbal approval to charge my account, and (3) considered AIG's action to be credit card theft. Although AIG claimed at that time to have removed charges from my account, I have seen no credit to my account.
I will now send a WRITTEN demand to BOTH AIG and US Bank to cease and desist, but I feel that even if they refund the charges to my account, they have nevertheless engaged in a conspiracy to defraud US Bank credit card customers, and will continue with this practice until legal action is taken. I will take my own action. If you have other complaints you may want to add my name to a class action suit.
To date AIG has made two (2) charges to my account in the amounts of 24.90 If this were to continue it would amount to almost 300 /year.
Linda of Baton Rouge, LA June 26, 2008
I own a Chevrolet Cavalier, was hit by [person] insured by AIG National Insurance Company, Inc.. The adjuster wrote an estimate for 1462.22 and my estimates received for repair of this vehicle are 2322.05. AIG is refusing to readjust and remit another check to take care of the damages caused by their insured.
Physical Damage: Trunk and rear portion of vehicle
Paul of Bend, OR June 17, 2008
After being insured with AIG for 7 years (3 drivers, 4 vehicles) and having no accidents or citations, I had the misfortune of sliding into a vehicle on icy roads. Our bumpers hit and there appeared to be no damage, however we did exchange information. A month later a got a call from an AIG claims agent stating that the driver had fild a claim and was asking for 1500.00 dollars in repair costs. I explained what happened and that at the time there appeared to no damage to either vehicle.
Three months later I recieved a letter from AIG informing me that I was being cancelled at the end of my policy due to this one accident. I called AIG and their customer representitive said I'm sorry. That is up to our underwriter. I asked to speak to a superviser who said the same thing. Have you ever heard of an insurance company dropping a driver for one accident in 7 years and no other issues? I think this company needs to investigated. Isn't there some watch dog organization that monitors this type of business?
Jon of Cortland, NY June 12, 2008
I was a away on visiting my family and was pulled over at check point at which time I was asked for my license, insurance, and registration. I realized that I did not have my card in the vehicle. I called AIG and asked to have it faxed to my in laws house where we staying and where we stay on 3 weekends a month. After 2 years AIG underwriters want proof of where I live asking for bills, pay stubs, and tax returns.
I provided with a water bill and my tax returns. With no response I get a letter in the mail that my premium has gone up and is due by this date or I am canceled. I received the letter the day after the payment was due which was 2 weeks. After 4 years of insurance with AIG NOT ONE MISSED PAYMENT, THEY CANCELED ME AND WOULD NOT RENEW MY POLICY.
I am now paying much more for insurance which in this day and age every cent counts. I was told from AIG that I will never be allowed coverage from them again. I was driving for a day without any insurance thank GOD nothing happened.
Varun of Houston, TX June 7, 2008
My car was hit on the rear. I behaved like a good customer by informing AIG about accident & specifically said I don't want to open any claim with AIG as other party took responsibility of the accident. AIG's appraiser Don Hoots also agreed. But they still filed the claim, & put me into high risk category & increased premium by amount more than actual cost of repairs, which was actually paid by the 3rd party.
Economic damage is close to 1.5 times the actual cost of repairs.
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