AIG Auto Insurance Reviews

A truck in front of me lost among other things a drive shaft. Unfortunately, I couldn’t avoid running over it. It tore numerous things underneath my car including the oil pan. Unfortunately the trucking company had AIG insurance. My car was towed to the dealership where it sat for over a month because I had to deal with the very worst, rudest, unprofessional so-called customer service/claim adjuster woman. She couldn’t get her stories straight from paperwork to emails and telephone conversations. I had to get the trucking company involved to even get her to call me back after they contacted her supervisor.

I definitely would NOT recommend AIG. I am not a member but was involved in a fender bender 3 months ago with a corporate customer of theirs and I was not at fault. The claim specialist has handled the process horribly. First of all, it took forever to get in contact with him and then he continued to bully me as I am in my low 20s. The shop and him have not come to a decision still and so my car sits in the shop dismantled while I drive around a Ford Fiesta rental with cigarette burns in the seats. AIG keeps threatening to stop paying for the rental whenever they can't reach an agreement on the estimate with the shop as well although they remind me that I can choose any shop, which I did. I am extremely disappointed with the results and they will not help you get back to where you were before the accident.

I am an active soldier in the US Army. I had my leave canceled and although I was "smart enough" to purchase insurance, they do not cover leave cancellations. But, hey, if you get hijacked, you're good to go. By the way, here's what the "Coverages and Benefit Limits" said: 100% Trip Cost Per Insured for TRIP CANCELLATION. LOL! What a joke. I got nothing, nothing! I mean nothing! They would not honor my cancellation and did not care in the least about any details. Don't waste your money on this "nothing" insurance plan.

Recently this company acquired American General Insurance Co, and since that time I have had nothing but trouble... the office was closed here so you have to call NY for customer service. I have Life insurance with this company... had an issue in July 2016 with an overpayment and it took until October 2016 to resolve it, with me providing the resolution. Customer service is terrible... you wait on line anywhere from 45-1 hr on phone for service and then they refer you. Had this policy since the 1970's... too late in life to cancel. Don't do business with this group/company.

I have had AIG Private Client Group Auto Insurance for over a year now. I had my BMW insured with them, I have filed 2 claims in the past year and they have been more than helpful in not just the claim part but personally as well by whatever was going on around my personal life adjusted accordingly. They are the most flexible when it comes to car rental, regardless of whatever your case is whether someone else hit you and you are going to file through the other's insurance, I got a rental through them in minutes and they handled my case as professionally and the best viable way possible. Very happy customer! Felt like they just want to give money away, "here just take it we got a lot." :)

I insured my new Honda CRV with AIG in Abu Dhabi, UAE. 18 months later a bus lost a tire, the tire hit my front fender. Obviously I was not at fault, police report says I'm not at fault. Now my insurance has been canceled because I made a claim. They didn't even notify me that they had canceled the policy. Crap company... won't use them again.

I called AIG because their quote was great for 100.000 policy however after she told me I was covered for murder I'm finding out that claims for just about everything through ConsumerAffairs and other companies, that they're full of aggravation stress just to get a few dollars. This is outrageous and this company and others like it should be shut down or seriously sued. Perhaps then they would change. My heart sinks to hear these stories. I know they're true because I did a claim many years ago and all my doctors said I was very sick could not work and my worker's compensation only paid 2 weeks salary. I had to see their insurance doctor and said I was great, "go back to work". I couldn't believe this. I had to go through their nurse who constantly demand doctor's notes all the time so I know what these claims put a person through. Please a huge law firm kick into action and get them good billion dollar companies...

AIG, with little warning, informed their agents that they would no longer provide auto insurance in Italy. As consumers, we have been trying with other companies but their response is that no current information about our policy is held on Italy's Insurance database. We have tried through our agents to get the updates so that we can apply for new insurance. They say there are technical problems! Consequence for us is that any prospective insurer says that there is no proof of no claims and therefore a fully weighted premium will apply. We have never made a claim and thus AIG is going to cost us dearly. I would like to know if we can sue AIG for failure to operate properly in Italy?

Had a non at fault claim with AIG. Insurance company refused to cover rental car. I needed an SUV since my car was an SUV and they refused to cover it.

In 2000 my 1997 Honda CIVIC was involved with a flash flood. I was paid not only the full payoff amount but was able to get a new car plus have extra money for my baby that was due in a month. They were very fast at paying us and I highly recommend them.

My experience with this company has been really good. I have never had any trouble with them and they have always been more than willing to pay up whenever I have had an accident or any other damage to my car. If I take my car to be repaired by one of their listed repair companies, they even waive my $100 deductible. My actual auto insurance is called IDS and it's under the umbrella of AIG. I have had this company for so many years that I can't even remember the year I started with them. They are based out of Wisconsin and I have only done business over the phone with them and they have always been great!

I was in the middle of nowhere when my car broke down yesterday. I called AIG to ask for assistance. However, they refused to provide any assistance at all on the grounds that they could not trace my insurance policy to verify my status.

To reduce our monthly bills my terminally ill husband and I inquired as to the 75% accelerated benefit payout on his insurance policy because taking it meant our monthly premium would be reduced by 75%. We were assured the processing fee would be no more than $300. Now they are demanding $1750 and have engaged a collection firm that keeps harassing me. We would never have agreed to that because the fee they now want is far in excess of the monthly premium savings. My husband only had months to live and died within 3 months.

I would never use their service, the representative was rude and did not have time for my concerns at all. There are many services available that actually are about you as a person. Do not waste your time with this service. Read all the complaints before you waste any of your money. Again money is short and you need someone who actually values you and your family. Do not waste your time. Be sure to read all the complaints first.

I insured my new Toyota Vios back in May 2013 for a premium of $1,491.97 which was then slightly higher than what I used to have but accepted it as this tied with the insurance rebate from Borneo Motor. This premium was after 15% OPC discount, 10% NCD and 5% promotional discount. The renewal premium notice came early May quoted by AIG as $1,573.18 after 15% OPC discount, 20% NCD and 10% BMS Renewal Discount. After I called AIG, they gave a further 5% discount (final $1,497.96) saying that is the best they can offer. I ask for the reasons for the premium hike, they can only said these are based on their internal data that cannot be reveal how they derive to such an amount and that market value of the car is only one of the factor, no general consensus of the insurance industry nor any news clippings to substantiate their increases.

Just a few words of warning about this excuse for an insurance company. They are a money grabbing useless shower of ** who will take your money and forget you exist until its time to renew your policy. Two words: "Keep clear".

I paid them to insure my car and they sent me insurance cards and then I received a letter from NYS DMV saying that AIG did not electronically verify my insurance and to contact them through either my insurance agent or direct to AIG. I have done that as of Feb 8th 2010 and they say they have confirmed my insurance with DMV but when I verify through DMV, they say the have not received any verification from AIG. I have been daily since Feb 8th when I received the DMV notice contacted the insurance agent and sat with him hours while on the phone trying to get this fixed, still it hasn't been confirmed. The letter says that after 30 days, my registration and driver's license will be suspended.

AIG refused to negotiate in good faith with me when their insured hit me head on. I have a bulging disc in my back and it has aggravated my rheumatoid arthritis and cervical spinal disease. They didn't pay all the car rental, or and many other parts of the claim. They used 3 different claims examiners with my attorney and have totally low balled the claim. These bail out kings almost put the US in a depression and they can't pay legitimate auto claims.

We filed a claim with AIG. Mr. ** was the claim adjuster. He denied the claim. I called and left a message. He returned my call. He sounded defensive, but he said that he was having trouble with his voice mail. I was talking to him about our insurance, but he started interrupting me. His tone was rude. He said our policy wasn't good since 2006. I told him that we were still paying the premiums. He said he noticed that, but we have to cancel the police. It was hard to talk to him. He wouldn't stop talking and listen. I finally told him goodbye. When I was getting ready to hang up, he said, "Mrs. **, I can't talk to you about your husband's previous claim." If this was the problem, why didn't he tell me instead of being so rude and abrasive. I would be out of a job if I talked to our patients like that.

My house was broken into last fall and my truck was stolen. It was recovered, and the only things the adjustor addressed were the windshield and scratches on the door. I had major problems with the truck. It was back in the shop seven times from January until March, when I had an accident. I was on a steep dirt road, and had some type of a front end failure. AIG will not take or return calls or emails. I tried using an attorney, Miguel **, in Alamogordo, NM, but he met with similar results, none.