Alfa Auto Insurance

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Muratali of Falls Church, VA August 21, 2009

Well I am not insured with Alfa. One day I was going out on a driveway, and this SUV backs up and hits me from the front. I have a corolla, so the hood got wrecked. I got all the info. I called the insurance company. The appraisal agent came and looked at the car. The estimated damage was for 1186. They sent me a check saying that I can take the car to any body shop. The body shop finds extra damage of 1300.

The second issue was when I was talking to the agent the first time, I mentioned that I would need a rental car. Agent said as soon as the car goes in the body we can rent you a car and you will have it until the car comes out of the body shop. So after the body shop found out the extra damage, they didn't start the repair until they got a approval from Alfa.

They called the appraisal company, by accident, and told them. Later on the guy who helped me, J. Hubbell, calls on to check the status. He tells me that they called the wrong place, so they just started the repair. I said okay, I will call the body shop and see what is going on. The body shop said that the car would be done in a week or a little bit more.

I called Alfa yesterday, Jamie Hubbell said that Alfa would only pay reasonable amount of time of the rental, which is like seven days. But since the body shop took so long, which wasn't my fault, i had to keep the car. In total it was about three weeks. The rental started on 8/3 until 8/20. Alfa paid only from 8/3 to 8/7. Only four days.

Now they are making me pay 384, when it's their fault. J. Hubbell says that he called me and told me about the rental. But in his calls he did NOT mention anything about discontinuing to pay the rental. If he did, I would definitely know and return the car. This is pretty simple. Please help me with this. Now I have to pay 384.

Phillip of Killen, AL January 6, 2009

My vehicle was involved in an accident when a lady ran a red light and hit my vehicle. The lady had ALFA insurance. My vehicle was hit very hard in the driver's door. The adjuster from ALFA came and looked at the vehicle at the body shop. The body shop stated that the vehicle should be totaled. The adjuster would not agree and stated the vehicle should be fixed. There was several problems getting the vehicle fixed but it finally was.

After the vehicle was fixed I didn't want want a wrecked vehicle so I went to trade the vehicle in. I didn't tell them the vehicle was wrecked till I got a price on the trade in. After they ran a car fax on my vehicle they drooped the price for my vehicle 3000.00. I had not settled my claim with ALFA yet, so I took them the paper work from the dealership showing them that I lost 3000.oo because of the wrecked vehicle. They stated that was to bad and they would not pay me 3000.00 and if I didn't like it I could get me a lawyer and fight them.

I lost 3000.00 because of the wreck.

Benjamin of Chatsworth, GA December 5, 2008

I had tried to pay my car insurance a few days ago, and my agent had an error on their end. It was on over the phone payment. She told me I could wait and pay 12-03-08. I had asked if my insurance would be cancelled or anything and they assured me it would be fine. On 12-03-08 I hit a deer early in the morning and paid my insurace as well. Once I called in a claim a had a Angela W call me back and told me she would investigate and they didn't want to pay it. Later I sent an email and someone in the Management of the Claims Dep. called me and told me it wouldn't be a few day matter and they didn't have a grace period.

My Fiance called an Alfa Ins. Comp. today and asked for a qoute and they told her they did have a 10 day grace period. When she asked what would happen if she had a wreck in those ten days, they told her she would be covered. Also, the Claims Manager was really rude to me and told me it sounded like I was trying to take advantage of the system. I am not a liar. I' in a mangament position and understand that management should not speak to anyone like that. I would appreciate any hep you could give me with this matter. Thank you

I have to drive my vehicle and they haven't even sent anyone out to inspect it. It is dangerous and a head light is out as well. They told me if I fixed it myself they would not pay. So I'm kinda at a stand still. The physical damage to my vehicle looks like it might be a few thousand.

Jasmina of Snellville, GA September 19, 2008

On August 25th, 2008, I cnacelled my Alfa Insurance company policy, the lady at the office said that everything was fine and that we do not owe any money, so I did not owrry about anything, becasue I know that we cancelled on time. Well Alfa takes money out of our account every 28th of the month, we kept on checking our bank account to make sure that they did not take anything out on the 28th even the 29th. Well we payed our other bills,

come September 2, 2008, we see that Alfa took money out of our account, which put out account in 12 overdraft fees which where 35 bucks a piece, But Alfa managed to send us a cancellation letter the same day we cancelled out policy which was August 26th. Why did they not cancel the money from comming in, but they managed to mail us the cancellation letter from corperate? I called Alfas corperate number (which by the way was very hard to get) The ladys at Alfa denied every bit of this, and laughed at me, they said that there is no way that this is their fault, and that I should of called my bank WAMU, to stop any incoming paymnet from them (which by the way when I was calling the lady from Alfa did not tell me this, she insured with all her heart that there is nothing to worry about,

Now I am in debt with my moretage payment and car payments, becasue I had to spend all of my money on bank overdrafts, becasue Alfa did not cancell this insurance in time. I called my bank and they could not do anything about this, they told me that Alfa needs to pay me for all the damage that they have done. Alfa just laughed and said that there is noo way that they will contact my bank.

I tought I had enough money to pay my moritage but the bank took 800 buck out of my pocket to pay the overdraft fees, so I could not afford to pay my house payment.

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