Allstate Auto Insurance

SHARYL of EAST POINTE, MT June 29, 2009

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

Gregory of Palm Coast, FL June 30, 2009

Been with Allstate just under a year. After not having a chargable accident in at least 40 years, had to file a claim last Sept, when my car was acting up and I didn't make it across a busy street, and got t-boned. The premium on my car (we have 2 cars with them) went up 37 a month. OK. Fine.

Problem is we have had a hard time keeping up with the premiums and have been late a few times, but always caught up. This time we got late by 60 days and they canceled us, but didn't terminate us. I was told by the useless agent (that I never picked, isn't local, and only called if my payment was late) that the policy was canceled, but not terminated, not for another 5 days. 3 days before the termination date we came up with the past due, the previous month plus the current month.

Problem is, we made a split payment, part credit card, part check-by-phone. Well, they applied the credit card payment, alright, and got their previous month's premium, but they screwed around and didn't post the check-by-phone for 3 days, until it was too late for 'reinstatement'. In the mean time, I am on the phone constantly, first with the agent, who never called back with any information, as they kept promising, and then Allstate's customer service. Finally I got a hold of one of Allstate's senior supervisors, who looked at the timeline and said we paid, alright, qualified for reinstatement, and should not be terminated. All this time we are driving with no insurance, and getting no information or callbacks. The supervisor tells me that we qualify for reinstatment, based on the fact that we did indeed pay the entire amount, 3 days before termination date, but Allstate dragged their feet and made sure the second part of our payment (check-by-phone) didn't post for 3 days.

Sure enough, I finally get 3 pieces of mail from them, all sent 1 day before termination date, one saying we were canceled (duh, we knew that), one saying we were terminated (same date, 2 days after our payments, and 1 day before the termination date), and a refund check, all dated the same time, 1 day before termination date and 2 days after our payment attempts. No one EVER called back as promised and let us know the status, I finally got a hold of the agent (senior supervisor at Allstate), who had promised also, to call, who let me know that they denied the reinstatement request, supposedly because the entire pas due was 'not made on time'. I have a confirmation number on both payment methods, the credit card and the check-by-phone, and even THEIR timeline shows they were made the same day, but Allstate conveniently posted the one (got their past due premium), and conveniently didn't post the second part, which would have prevented the termination (or at least, got a reinstatement).

Of course, we have been 'invited' to apply for a new policy, going through all the crap necessary, including physicals on the cars, and at least 25% higher premiums. And, there is no guarantee that we would even be accepted. Don't tell me they didn't post the balance of our payment until too late, in order to drop us.

SHARYL of EAST POINTE, MT June 29, 2009

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

Darren of Dahlonega, GA June 23, 2009

On Friday, May 8, 2009, I was making a left-hand turn off Hwy. 60 to 7-Mile Hill. A car was on 7-Mile Hill coming into Hwy. 60. The car did stop, but then continued on into Hwy. 60 and broadsided me as I waited to turn. My truck was not drivable and was towed. It sat at the garage from May 8 until May 18 before Allstate sent their adjuster.

Now they are holding me liable for 10% of the storage fee as well as 10% liable for the wreck itself! Why? Who knows. Seems Allstate does their own determinations. When you telephone, they are always going to have someone call you back. If it happens to be Friday, don't expect a call back until Monday. Then another rep will call and have to consult with someone else and so on and so on and so on..... My accident was May 8. It is now June 22 and my claim is still unresolved. Yea, you're in good hands with Allstate if you are money!! They hold on forever.

Aaron of Auburn Hills, MI June 25, 2009

I lost my motorcycle and allstate was my insurer. I have had a hard time contacting about my claim and it's been 58 days and I am being told that it should be solved soon, same thing I was told a month ago. Everytime I call it's just how they have to get reports. It's getting really annoying and it has yet to be solved. I am thinking of driving up to thier office building until my settlement is solved. ALLSTATE IS THE WORST INSURANCE EVER AND THEY HAVE THE WORST CUSTOMER SERVICE!

James of Lafayette Hill, PA June 23, 2009

On May 23 a car with 4 teens at 3:30 Pm came onto our property and struck and broka a utility pole which belonged to us as property owner. The car left the scene, but we got the license number and vehicle was located. Allstate is their insurer, claims no responsibility for our 4000 of property damage because the owner of the car says she was not driving. They are investigating, they say. The owners car has been repaired, the car was not reported stolen, but Allstate is dragging their feet to cover damage done because the vehicle owner is not forthcoming. Allstate has stockholder interests as a primary consideration, not customers

Brian of Portland, OR June 9, 2009

Bought & paid up front for 6 months of auto insurance on a 7 year old car, low mileage, good discounts - great driving record - never had an accident - on and on. Sales rep was very helpful & got me very good discounts. Just received notice in mail that this policy was canceled & money refunded only 10 days after purchase. Called the 800 number, got INDIA, asked for AMERICA, got transferred to yet another state (planet?), and finally got through after 20 minutes, to someone who finally tracked the problem to an some paperwork problem. They WOULD not renew the policy & I would have to purchase a new one. Transferred to a new sales agent, 10 minutes later I got a quote that was DOUBLE the original policy, reason MY POLICY HAD BEEN CANCELED. I ASKED AND SPOKE TO A SUPERVISOR, and yet another customer support [rep], and got the same response. All because they messed up some paperwork somewhere & would not fix the problem.

tracy of tustin, CA June 20, 2009

My car was broken into. my drivers side window was busted and my GPS was stolen. when I called in the claim I was told that because the GPS was not a permanent part of the car it is considered personal property and wont be covered.

I am appauled. the thiefs specically broke into my car for that GPS system and now Allstate is refusing to ackowledge the claim?

Renee of Enumclaw, WA June 4, 2009

Clear back in the 1970's I was in an acident. Went in to a coma. When I came out I had sezires. I never recived any personal insurance money from Alstate. I have been going to Drs. since and they have not taken care of it. When I relized what they din't take care of I was told it's over 7years. When I figured out what happened. I have been an eplispy ever since and just had to have my ear's operated on again.

Angela of Jacksonville, FL June 13, 2009

I strongly agree with the poster who advised you are not in good hands with Allstate. My primary complaint with them is they consider the police report invalid if their client is at fault, or at least that has been our experience with them. Secondary complaints are lack of communication and respect to the third parties involved. Here is our experience with them that we continue to work digently for a resolution. I was involved in a car accident and the other driver carried Allstate as his insurance.

A police report was filed at the scene of the accident and the other driver was found at fault. This accident occured nearly 6 weeks ago and we just received the claim check from Allstate. We have called Allstate numerous times prior to receiving the check and we just recently was able to speak with our claim representative. Her response to us when when we inquired why we haven't received our check yet, she acted surprised and asked if we received it yet. (Um, no, that's why we are calling Allstate to follow-up). At this point, several weeks already passed. Thank goodness the car is still drivable. It seems they forgot to send the check and we eventually received it. We were shocked to see they only sent us a check for half the damage and no explanation included with the check!

I guess this explains why our rep was avoiding all of our phone calls. After following up with a manager, our claim rep failed to communicate that she decided to only approved it for half the estimate and felt it in her right to split the liability 50/50 between the 2 drivers, despite having a police report indicating their driver was the only one at fault. When the manager reviewed the police report, she started to back pedal when she saw the other driver was the one who was cited and advised she would have to speak with the claim rep before providing any extra information.

We are still working to get this mess cleaned up. Also, Allstate has sat on this money so long that our estimate is now expired which they are fully aware since they have a copy of this estimate in their file. It's beyond frustrating the hoops you have to jump through for them to honor the claim when their driver is the one at fault. This extra stress caused by Allstate is unnecessary and definitely not appreciated during my third trimester of pregnancy. And the sad thing is we have Allstate service one of our insurance policies, but after this ordeal, we will never rely or pay Allstate to "keep us in good hands." They are going to lose, and continue to lose, good customers over these minor insurance claims for the sake of holding onto this money as long as they feel they can get away with it.

The interest they have made by continuing to delay our full, entitled payment is going to be very minor for them once they compare to how much money they will really lose when we make an educated decision to not renew our current or any future policy with them.

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