Allstate Auto Insurance

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L of Gardena, CA September 18, 2009

I was hit by an All State Driver. My appointment time comes, Lucas sent me away, I was discriminated because I have a hispanic last name and he probably thought I dont have an insurance. My insurance is Wawanesa and I plan to sue them for discrimination.

donna of marietta, GA August 26, 2009

on May 6 I spoke to F. Andresen about cancelling the automatic payment feature on my policy as I was going to change banks. I kept enough money for the May 16 auto payment, but then had a minimum amount of money in that account. she did not honor my request, as she said she would when we spoke, the June 16 payment hit my account which caused three very small transactions to go into overdraft, costing me 105.00 in service fees.

I spoke to P.t Andresen, he said to fax a copy of my bank statement and would see what he could do to help me recover some of my fees. This was in June, to date, he has not called me back, I've left two messages for him. I finally spoke to F. Andresen on August 25 and she acted like this was the first she was hearing about this, although when I spoke to P. he said he would talk to her to see what happened.

I would like for these two inept insurance underwriters be responsible for the fees they cost me, as it was their responsibility to cancel the auto draft feature, which F. told me she would take care of. I even told her I would get with her to make the June payment and she was in total agreement with me that she would take care of it.

Casey of Dallas, OR August 20, 2009

I had insurance with this company under my dads name but was paying money out for it every month however much mine cost I would pay. I had been paying for 2 years when my parents finally decided to take me off. They told them I was never insured in the first place but yet they gave me insurance cards for my car. my parents asked what if they get pulled over they said they have the card to show they just wont be actually covered.

Linda of Loomis , CA August 6, 2009

June 25, 2008 an Allstate Client hit my car, she admitted guilt to Allstate but Allstate still claimed it was my fault and pushed the case to Ins. Arbitration. The arbitrator ruled in my favor, my daughters head hit the window at the time of the incident. I told the agents, the owner of the vehicle, I didn't think there was any damage at the time. The two of us were in shock from the accident, the next day I called Allstate to make a claim to repair my car, they took a deposition.

What's funny is a few weeks later I received a letter dated before the depo and the meeting with there estimator that they claimed the accident my fault. There owner admitted fault but Allstate made up a story that I hit her and forced it to arbitration. My daughter and I went to the doctor as soon as I could between depos, auto estimates, etc. Allstate refused to refund me my time loss in wages.

Mark of Philadelphia, PA August 1, 2009

On the afternoon of July 17, 2009, I was solicited for auto insurance from an Allstate Insurance Company Representative named N. Terra. I had specifically described my current financial situation and concerns, before he explained how he could reduce my coverages. He explained that I could abandon my current insurance provider, (Erie) with a balance still owed of 1050.00. I unambiguously explained that my insurance would expire on midnight of July 19th, 2009.

Mr. Terra then instructed me to sign paperwork to get the process of transitioning to Allstate started, which included some personal information including that of my bank account. He sustained his position repeatedly that nothing would be charged until the policy had binded, and nothing would bind until my new policy was in effect. I explained that I could not sign the paperwork because I am currently disabled and unable to drive due to an injury at work. He then asked if I had a fax machine, I responded no, but my wife does at work.

He then contacted and instructed my wife to sign my name to the documents he had faxed to her work. Shortly after, I called my current provider and asked for the few days grace as Mr. Terra had previously instructed me to do. They denied me this action stating that I would need to pay for the whole month in which, once again, Mr. Terra instructed me to do and then cancel once his policy took effect--- which defeated the purpose of trying to save money. At this point I was quite drained and frankly suspicious of Mr. Terra intentions, so I immediately called and told him I was not interested in the policy. I had also realized at this time that he had debited my bank account for 314.98. He deceived my wife into singing a document with my name, in which I have enclosed a copy that is clearly not my signature!

I repeatedly called and demanded that the monies taken be placed back into my account. Mr. Terra agreed and asked me to come by his office on Saturday; however I had already explained that I was disabled and could not drive. Monday, July 20th, I called his office again and was instructed by his secretary Lauren to sign another paper stating that I didn't want the insurance (even though I had already explained this several times); I complied with their wished so I could replenish the funds in my account. I was told the monies would be refunded, but by this time my account was already debited by Allstate, many of my checks that I had pending over drafted my account and I incurred many fees of 27 each.

As I had previously stated and explained to Mr. Terra, I am on a very strict budget due to my recent injury and I feel that while Mr. Terra was aware of my situation, he took advantage of me by way of bad business ethics and representing Allstate Insurance Company in an unscrupulous manner in which I don't think they would want to be portrayed. All I ever asked is for Mr. Terra to refund my money, which to date (July 31, 2009) has not yet been received, with the overdraft fees incurred. I have enclosed copies of the correspondences between Mr. Terra organization and myself, as well as some bank statements. I was also contacted by Mr. Terra on July 28 at 2:28pm via his cell phone, (I have a phone record) wherein he stated that he would have taken care of all of the charges, if I didn't call the corporate office.

Now, I gathered all the money I could, but because of Mr. Terra's misleading sales pitch, I am still in the negative. I'm requesting that in addition to the 314.98, that Mr. Terra pay the additional 216.00 for overdraft fees. Since my injury, I have nothing but time on my hands and therefore, this will be the first of several correspondences that I will write until I feel justice is done. I currently have a homeowner's policy with Allstate that I am considering cancelling due to the poor service I have encountered with Mr. Terra. We had hoped for a long lasting working relationship with Allstate Insurance Company, but in view of the careless handling of associate, we may have to seriously re-consider our intentions.

David of Springfield, MO July 28, 2009

extremely high rates found out they were over charging us on auto insurance for knows how long

Grace of Fresno, CA July 24, 2009

I handle finances for my 78 year old mother who still drives. She has been insured with Allstate for years. She received a inquiry from Allstate as to her mileage on her car. She thought it was junk mail and tossed it. When it was time to pay her insurance bill her rates had raised by 100. When I asked why, I was told that it was because the survey was not filled out. I asked them if they noted on the survey that if it was not completed that the insured's rates would rise. He said "no", that's a good idea.

Apparently if my mother drives her car more than 5,000 miles a year her rates rise. Without a response to the survey, they raised her rates to the highest level for someone who drives 12,000 miles per year. I got the current mileage and was able to get them to lower the rate by 30. Now, I have to show them proof that she doesn't drive over 5,000 miles a year to get the rate that we have had. Ridiculous! My mother was livid. She says, "What do I have a car for and pay insurance for if they limit the amount I can drive?!" She may be old, but she's definitely not stupid. She's absolutely right. This practice is ridiculous!

Pam of Clermont, FL July 21, 2009

I had traded in my car for a 2008 and had called Allstate to get prices. I also knew that I was up for renewal and wanted to get rates. I was first quoted by Kelly at 700 something for insurance and I told her that I wanted to check around. She said to let her check also and she would get back to me. I talked to her again and I was quoted 663.00. I decided to stay with Allstate since I had been with them for a couple of years. Anyway, I had to give them a payment of 110 on the 5th of June even though my payment was not due until the 19th to get that rate.

I did and then a couple weeks later I received in the mail a new payment form. Instead of being charged 110 a month I was being charged 124 the 2nd month and 111 each month after. I called and the response I got was that they had to carry some money over on the new policy. I decided then to get a new insurance carrier. I signed up with Progressive on the 16th of July and immediately called Allstate and talked to Ashley. She told me I couldn't cancel until I sent her proof of my new insurance company.

Immediately I faxed her not once but twice that I wanted the insurance canceled immediately and the proof of insurance. When I talked to her I asked her twice if I would be charged anything else and she assured me that I would not be. I never heard anything so on the 20th I called her and asked if my insurance had been cancelled and she said yes and that I would be getting a refund of 75. This morning I went on line and was charged the 124 and since I didn't put enough money in this account I was charged overdraft of 66.00. She misled me as did Kelly. I called Allstate this morning and talked to someone and they told me that the Senior management would have to look at this and get back to me in 24 to 48 hours as they were not able to help me. DO NOT TRUST THIS GROUP of individuals.

Michael of St. Augustine, FL July 18, 2009

In Feb 2009 I purchased auto insurance from my local AllState agent and got what I thought was a great rate of 350/6mo. I paid it in full up front. In march I sold the car I originally insured and purchased one of my company vehicles. I immediately went to the AS office and they swiftly changed the insurance to cover the vehicle I just purchased. At no time did I have two vehicles that needed insuring.

Skip ahead 20 days or so and I start getting letters from AS, one of which was a request that I go to their branch office and provide proof of prior insurance. I did eactly what they asked despite the fact that I had already provided "said" proof when I originally purchased insurance from them (I don't see how I would have gotten a policy otherwise). I went to the local office, showed them proof of my prior insurance coverage and they told me that everything was okay - no worries.

The next two letters I got from them went unopened because AS has been flooding my mailbox with solicitations for me to buy their other insurance policies. As far as I was concerned, the next letter I need to open would be the bill for the next 6mo of coverage. Fast forward to July 17th. I call the local office to find out if they had sent me a bill, only to have them tell me that my policy had been cancelled effective June 5th 2009. They also informed me that a check had been sent to me from AS back in April for the amount remaining on my policy after cancellation. Suffice it to say I was stunned.

I went to the office and they basically said that I failed to supply proof of prior insurance, although they have records of me providing it. I figured this had to be a simply misunderstanding because my driving record is completely clean and I payed the first 6mo upfront. I then offered to buy a new policy while we straighten out what happened with the old one. They informed me that a new policy would be 900/6mo. I went home and found the two pieces of mail from AS. Mailing #1 (sent on 04/07/09) informed me that they adjusted my policy up by 45 and that I had to make a payment by 04.25/09. Mail #2 (sent on 04/20/09) was the 110 check informing me that my policy was cancelled. How in the hell can they cancel the policy before the due date? No one in the local AS office could answer a single question about this affair other than to say that AS corporate did not accept my proof of prior insurance.

aida of saint petersburg , FL July 17, 2009

I cancelled my insurance policy but allstate still took 182 dollars from my account and now they are saying that they need a month to refund me.

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