Allstate Auto Insurance

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Ronald of Covington, GA July 10, 2009

I was involved in a small auto accident. The investigating officer's report stated the other driver was clearly at fault. Allstate, after considerable delay, refused the claim without reason.

Paula of Silver Spring, MD July 10, 2009

About a month ago I had an accident. I backed into my son's car in the driveway. I called the next day and put a claim into the insurance company. They gave me two claim numbers, one for my son and one for me. I went to the adjuster's office and received a check for my car, which I took and had my car repaired. My son took his car to an adjuster in Baltimore where he lives, and they did not hand him a check, but said there check machine was broken, and they would mail the check. So that was a few weeks ago. On July 12, I called my agent to find out why my son did not receive his check. She informed me that his car had liability insurance only and that he would not be getting a check to fix his car. Since I was the one who hit his car and I have full coverage for the accidents that I created, I do not understand how it is not covered under the policy.

Susan of Lompoc, CA July 2, 2009

Our auto insurance was raised when we were in the fifth month of six. We were not in any accidents nor did we get any tickets. Allstate advertises that your insurance goes down when you have a good record. This is faust advertisement.We went in over a month ago to let them know we were changing banks and not to draw money out of if. they did it anyway and cost us 33.00

Gregory of Palm Coast, FL June 30, 2009

Been with Allstate just under a year. After not having a chargable accident in at least 40 years, had to file a claim last Sept, when my car was acting up and I didn't make it across a busy street, and got t-boned. The premium on my car (we have 2 cars with them) went up 37 a month. OK. Fine.

Problem is we have had a hard time keeping up with the premiums and have been late a few times, but always caught up. This time we got late by 60 days and they canceled us, but didn't terminate us. I was told by the useless agent (that I never picked, isn't local, and only called if my payment was late) that the policy was canceled, but not terminated, not for another 5 days. 3 days before the termination date we came up with the past due, the previous month plus the current month.

Problem is, we made a split payment, part credit card, part check-by-phone. Well, they applied the credit card payment, alright, and got their previous month's premium, but they screwed around and didn't post the check-by-phone for 3 days, until it was too late for 'reinstatement'. In the mean time, I am on the phone constantly, first with the agent, who never called back with any information, as they kept promising, and then Allstate's customer service. Finally I got a hold of one of Allstate's senior supervisors, who looked at the timeline and said we paid, alright, qualified for reinstatement, and should not be terminated. All this time we are driving with no insurance, and getting no information or callbacks. The supervisor tells me that we qualify for reinstatment, based on the fact that we did indeed pay the entire amount, 3 days before termination date, but Allstate dragged their feet and made sure the second part of our payment (check-by-phone) didn't post for 3 days.

Sure enough, I finally get 3 pieces of mail from them, all sent 1 day before termination date, one saying we were canceled (duh, we knew that), one saying we were terminated (same date, 2 days after our payments, and 1 day before the termination date), and a refund check, all dated the same time, 1 day before termination date and 2 days after our payment attempts. No one EVER called back as promised and let us know the status, I finally got a hold of the agent (senior supervisor at Allstate), who had promised also, to call, who let me know that they denied the reinstatement request, supposedly because the entire pas due was 'not made on time'. I have a confirmation number on both payment methods, the credit card and the check-by-phone, and even THEIR timeline shows they were made the same day, but Allstate conveniently posted the one (got their past due premium), and conveniently didn't post the second part, which would have prevented the termination (or at least, got a reinstatement).

Of course, we have been 'invited' to apply for a new policy, going through all the crap necessary, including physicals on the cars, and at least 25% higher premiums. And, there is no guarantee that we would even be accepted. Don't tell me they didn't post the balance of our payment until too late, in order to drop us.

SHARYL of EAST POINTE, MT June 29, 2009

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

SHARYL of EAST POINTE, MT June 29, 2009

On April 3, 2009 My vehicle was stolen. I filed a police report same date. I filed a claim with Allstate same day. The vehicle was recovered by the police on April 22, 2009. To date my claim is still outstanding. No one from Allsate will contact me back with status. Allstate is the worst insurance company. You're already fill violated when someone steal your vehicle that you worked so hard to make payments. Then Allsate makes you feel like a criminal. They have no problem in taking your premium payments, but there is a problem when you need to make a claim.

Aaron of Auburn Hills, MI June 25, 2009

I lost my motorcycle and allstate was my insurer. I have had a hard time contacting about my claim and it's been 58 days and I am being told that it should be solved soon, same thing I was told a month ago. Everytime I call it's just how they have to get reports. It's getting really annoying and it has yet to be solved. I am thinking of driving up to thier office building until my settlement is solved. ALLSTATE IS THE WORST INSURANCE EVER AND THEY HAVE THE WORST CUSTOMER SERVICE!

James of Lafayette Hill, PA June 23, 2009

On May 23 a car with 4 teens at 3:30 Pm came onto our property and struck and broka a utility pole which belonged to us as property owner. The car left the scene, but we got the license number and vehicle was located. Allstate is their insurer, claims no responsibility for our 4000 of property damage because the owner of the car says she was not driving. They are investigating, they say. The owners car has been repaired, the car was not reported stolen, but Allstate is dragging their feet to cover damage done because the vehicle owner is not forthcoming. Allstate has stockholder interests as a primary consideration, not customers

Darren of Dahlonega, GA June 23, 2009

On Friday, May 8, 2009, I was making a left-hand turn off Hwy. 60 to 7-Mile Hill. A car was on 7-Mile Hill coming into Hwy. 60. The car did stop, but then continued on into Hwy. 60 and broadsided me as I waited to turn. My truck was not drivable and was towed. It sat at the garage from May 8 until May 18 before Allstate sent their adjuster.

Now they are holding me liable for 10% of the storage fee as well as 10% liable for the wreck itself! Why? Who knows. Seems Allstate does their own determinations. When you telephone, they are always going to have someone call you back. If it happens to be Friday, don't expect a call back until Monday. Then another rep will call and have to consult with someone else and so on and so on and so on..... My accident was May 8. It is now June 22 and my claim is still unresolved. Yea, you're in good hands with Allstate if you are money!! They hold on forever.

tracy of tustin, CA June 20, 2009

My car was broken into. my drivers side window was busted and my GPS was stolen. when I called in the claim I was told that because the GPS was not a permanent part of the car it is considered personal property and wont be covered.

I am appauled. the thiefs specically broke into my car for that GPS system and now Allstate is refusing to ackowledge the claim?

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