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Vicki of Franklin, NC September 13, 2008
Vicki of Franklin NC (09/13/08)
We do have one customer who is having a tough time and it seems to me that he has been wronged by All-state Ins. A storm came through in June and his water stopped working. He called and our technicians found his pump needed to be replaced. On examining the pump and taking it apart, Dennis (owner) determined that it was an old pump, but that it had been damaged by lightning. [He] said the windings in the motor were shorted together and thus the pump motor had locked down. When contacted by the customer's insurance company (All-state), [he] was honest in speaking with an All-State rep. He said he couldn't say with 100% certainty that the pump was hit by lightning, but that lightning damage was his best professional opinion as to why the pump stopped working. All-state must have picked up on the fact that the pump was old and saw a chance to get out of paying the claim.
The company paid to send the pump to an engineer, who said it was old and not damaged by lightning. All-state denied our client's claim and now he is left with a 1,900.00 bill. [We] spoke with the engineer hired by All-state who admitted the pump could have been hit by lightning but he is paid by All-state so he determined it was just worn out. The pump was old, but it could have worked for several more years or for one more day. Who knows? However, Dennis has installed pumps for almost 40 years and he stands by his finding that the final blow to the pump motor was from the storm. Our client said there's no use to fight All-state.
It makes me angry that this large company is denying a legitimate claim -- especially since this man does not have much money but he has paid his premiums faithfully. I argued with the administrative manager for All-state's southeastern property claims division yesterday on behalf of [our client], but he didn't really want to listen. Dennis did insist that All-state's engineer send Mr. Jones pump back to him, so we do still have it as evidence. Is there a legal foot to stand on here. Thank you.
[Client] cannot afford to pay his bill [for well drilling company for repairs]. Gustavia of Long Beach, CA September 12, 2008
Gustavia of Long Beach CA (09/12/08)
Hello. I am writing on behalf of my mother is almost 70 years old. My mother called Allstate 3 weeks ago in regard to a personal injury lawsuit that was filed against her. She was told at that time that there was nothing that Allstate could do to help her. I have talked to several lawyers since then who are willing to take my mother's case and who mentioned filing a case against Allstate due to their lack of responding and representing my mother in her case. My mother was never notified of a case pending or anything until a few weeks ago when she was summoned to reveal her assets to the court.
Now there is a lien against her property. A default judgment was entered against my mother for not appearing in court because as I stated she did not have any knowledge of a lawsuit. She has been loyal in paying her premiums for the past 15 years and now when she needs representation from Allstate they are telling her that there is nothing that they can do...huh?
I was told by legal counsel that Allstate attorneys need to file a motion to get this judgment overturned for many reasons. Legally Allstate should provide my mother with some type of legal counsel and we are not sure why my mother was told that there is nothing that Allstate can do to help her. If we do not hear, back from someone in the next day or two we will be forced to bring a lawsuit against Allstate.
The court took all my mother's money from her accounts. How can someone sue a person and be awarded a judgment without evere serving the person that is being sued? I just don't get that at all. Connie of Houston, TX September 9, 2008
Connie of Houston TX (09/09/08)
My house burned down July 9 2008 here it is Sept.9th 2008 and I have gotten nothing but grief from all State insurance Company theyare claiming we didn't live because my husband is a truck driver and we are gone alot I contacted the board of insurance for arkansas and because I always had someone in the house, house sitting so nothing would happen to our home and our horses where taken care of the allsate dosn't have a leg to stand on. But the insurance company chooses to not to listen to the board. How doxe a company like this even stays in business? I've always paid my premins I might as well not have insurance at all
I lost every thing all we have is a few clothes Audrey of Stapleton, AL August 24, 2008
Audrey of Stapleton AL (08/24/08)
I have always found Allstate to be an upstanding insurance company, My husband and I were with Allstate in Colorado as customers, for many years, we once tried AIG for a couple of years be eventually went back to Alltate. We moved to Alabama 3 years ago and once again went with AllState for our home insurance and vehicle insurance and have been totally satisfied.
David of Woodstock, GA August 21, 2008
David of Woodstock GA (08/21/08)
On 5/20/2008 our neighborhood was hit by a tornado. It has been declared a disaster area by the Federal Government. Our roof was damged by the hail. Allstate to which I pay for a DELUXE Homeowners policy ( a lot of good that has done me) has fought me tooth and nail over what they consider damage.Of the 380 homes in the neighborhood over 75% so far have recieved a new complete new roof and new roofs being installed daily. State Farm requires 8 hale hits per side of roof to qualify for a new roof and Allsate requires 14. Quite a difference in criteria!
I have had three different roofing companies come look at my roof and all three including Allstate themselves say the whole roof is damged. Allstate however says that the back side of my house is not damaged enough to meet their criteria as to be replaced and should be repaired. So they have agreed to replace 3/4 my roof with new shingles and patch the remaining 1/4. The front of my roof is now going to be a different color than the rear due to the age differance of the shingles. My homeowners assocation is telling me this will go against the covenants of the neighborhood and I will be in violation and subject to fines until I pay to have both sides match.
The only people in my neighborhood that are having problems getting new roofs are Allstate customers. Everyone of my immediate neighbors has either recieved a new roof or is scheduled to get one in the coming weeks. I am filing a complaint with my states insurance commissioner for this vast difference in required criteria and just plain bad faith in Allstates business practices.
My home is going to take a huge loss in value should I want to sell due to the fact that my roof is going to be different colors in several different places.
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