Allstate Insurance

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Elaine of Wylie, TX August 20, 2008

Elaine of Wylie TX (08/20/08)
I had a new refrigerator installed. At that time I did not have the extra money to pay for the one that had an automatic ice maker as the previous one had. The man who installed the new refrigerator didn't cut the little hose off that runs the water into the freezer to make the ice. It slowly dripped until one night I got up to go to the bath room. The carpet was soaked. Of course, I called Allstate. At that point I didn't know the cause. The investigator came out and discovered the cause of the damage -- the tube was left on for the previous ice maker. They, in turn, filed suit against the company I bought the refrigerator.

I am confident that AllState KNEW that the water from the kitchen traveled across the flooring in my utility room, and seeped into the hallway leading to by bedroom; and collected the damage for that. HOWEVER, AllState only paid me for the damage in the bathroom. Like a fool, at the time I trusted AllState and thought the problem had been taken care of. Put new floor and carpet in the bathroom. Approximatly a year later, I was walking into my bathroom from the bedroom, and my foot went through the floor. I couldn't understand what happened. About 6 months later, I was walking from the livingroom into the utility room (next to the bedroom and bathroom) and my foot went through the floor.

I am quite sure that the ALLSTATE investigator was experienced and knew that damage was caused initially during the first event. They didn't tell me about it or pay for it to be fixed -- yet, I am quite sure they collected more than I was given to make the proper preventative problems. Years later as of 2008 -- I received an electric bill for cooling my house for the past two summers for 450.00 last year and 350.00 this year. I live in a 16 x 66 mobile home.

Spoke with electric company, and they sent out an auditor. I am cooling under my house due to leaks of rotted wood falling apart making holes so my a/c escapes under the house. THE EXPERIENCED ALLSTATE INVESTIGATOR KNEW about the damage but didn't pay for it. I no longer have ALLSTATE and it has been too many years to go back -- so, I am not sure what to do.

I am now on disability and trying to make it on 714 per month plus find a part-time job when I am physically able to do it intermittently. The high electric bills, and repairing the damage to my home is way out of my financial ability to pay. Yes, I will find a job, but I can't make enough money to repair all the damage. I have no idea what to do.

W of Madison, AL August 12, 2008

W of Madison AL (08/12/08)
Roof Damages: The Alstate Insurance Company do not assist customers with claims, when it involves damaged to the roofs. I am inclined to believe evidence exist that clearly indicates that some actions need to be taken to get this Insurance Company to Honor Claims.

Storm Damages that are clearly identifiable. Leak in my home.

Robert of Bismarck, AR August 12, 2008

Robert of Bismarck AR (08/12/08)
Our house flooded during Tropical Storm Allison. The adjuster was quick to tell us to tear out all the sheetrock from 4 ft down to mitigate mold because they would not pay for it. We had flood insurance and our total loss was over 65,000, however after depreciation and deductions we only recieved about 35,000. It was years after that we were told that we could of collected the difference between what we were given and the replacement value after the repairs were completed. If we were given any paper work stating it, it was in the fine print because neither myself or my wife remembered seeing it. Funny thing is, it was another adjuster who came by our shop who told me that I had been screwed.

Not sure, between 20 and 30 thousand by my best guess. We were able to make the repairs needed by doing everything that we could by ourselves and with the help of friends. We used money we were given for the loss of personal property to make up the difference. Our house was repaired but a word to those who suffer the same type loss, make sure to ask if there is any other money that will be paid after the rebuild is complete.

Sherry of Sacramento, CA August 6, 2008

Sherry of Sacramento CA (08/06/08)
The MAJOR storm that hit northern California back in January totally took out my fence. Allstate paid me a little over 300 to fix fence. My adjoining neighbor's insurance paid for the whole fence. That money didn't even make a dent in getting fence fixed. I'm looking around for a difference insurance company....

Phil of Chicago, IL August 1, 2008

Phil of Chicago IL (08/01/08)
had a storage unit at public storage, there was a break in on more than one occasion, was told by them if had other insurance , to file claim, i did, allstate is now treating me as if i did the break in, provided them with all neccessary receipts and proof of loss as much as could, still they are asking me for all kind of personal papers , tax forms, bank statements etc. and to submit to a examination under oath, i dont think all of this is neccessary, but i have only been in insurance for a short while , but i am very frustrated at being treated like the criminal

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