American Home Shield

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It seems like a good idea -- prepaid home maintenance, basically a service contract or extended warranty on your house.

The AHS booklet states, "Commitment to your total satisfaction"� "That's why we back every job we do with the unique money-back guarantee shown on the back of your home warranty" ... "AHS guarantees that all approved covered service repairs will be completed to your satisfaction. If for any reason you are not satisfied with that service received, we will work with you until you are satisfied or we will refund the trade service fee."

Unfortunately, consumers tell us it often doesn't work out that way, as David Wood reports in his report, . The complaints to the right break it all down into neat little categories ... whereas those below sort of sum it up.

Mary of Wrightstown NJ (01/19/06)
We've had American Home Shield coverage since 2001 and at first we thought it was a wonderful thing to have, as we had purchased an old home. I have to say, that even with the replacement of our dishwasher, most of our experiences with American Home Shield, have in some way been totally aggravating.

First, there is a shortage of contractors who will work for them and they don't get the cream of the crop. I had to tell AHS not to send one contractor out again, as he was just plain nasty & rude. In another situation, I had to go online & find the part needed for my wall oven because the contractor couldn't find it.

We've had totally incompetent electricians who, of course, took our fee but nothing was covered under our contract. Plumbers who whined & moaned about having to repair our toilets, asking my husband why he didn't do it himself.  And the final straw was our hot water heater.  It took them over 24 hours to get back to us and then when we requested that the contractor install an energy star rated water heater, with a higher water storage capacity, (with us paying the difference in price) the contractor not only put in the LEAST energy efficient water heater on the market, but he also cracked one of the water pipes while installing it.

My husband called to complain about the pipe breakage, the owner of the plumbing co. denied that his worker could have done it.  When my husband persisted, the owner became quite nasty, asking him if he was a plumber. 

American Home Shield is NOT worth the money.

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